Cable Forum - [Merged] Technical Support via newsgroups is withdrawn.

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)

- - [Merged] Technical Support via newsgroups is withdrawn. (https://www.cableforum.uk/board/showthread.php?t=33661897)

BenMcr

22-02-2010 20:01

Re: [Merged] Technical Support via newsgroups is withdrawn.

It doesn't. Virgin Media use Google for their e-mail service and nothing more than that

Peter_

22-02-2010 20:02

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by Gary L (Post 34968358)

As you seem to know how this all works. how does Google fit into all this? :)

I have no idea as that is not a Virginmedia tool.;)

What Google got to do with anything.

Gary L

22-02-2010 20:14

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by Moldova (Post 34968363)

What Google got to do with anything.

Probably nothing. let's hope not eh :)

BenMcr

22-02-2010 20:18

Re: [Merged] Technical Support via newsgroups is withdrawn.

It's definately nothing. Google have zero involvement in the Forum.

Digital Fanatic

22-02-2010 20:37

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by Moldova (Post 34968357)

As Ben has already said it is a question of DPA plus they have access to all the account details and relevant tools to help diagnose any issues correctly.

Any staff that post on here can only offer advice and guidance with any issues anyone posting on here may ask for, but that is as far as it goes.

yeah, it will be DPA, you are right... I did register on the VM forum a while back (with my real name) but posters didn't seem to listen to any advice and just abuse VM... maybe things have changed?

Ignitionnet

22-02-2010 20:55

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by Digital Fanatic (Post 34968397)

yeah, it will be DPA, you are right... I did register on the VM forum a while back (with my real name) but posters didn't seem to listen to any advice and just abuse VM... maybe things have changed?

Not really. Some people ignore advice, many get no advice, plenty abuse VM as their services suck and they're getting no help.

III	22-02-2010 21:11

Re: [Merged] Technical Support via newsgroups is withdrawn.

PR stunt gone wrong that forum.

BexTech

22-02-2010 21:22

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by BenMcr (Post 34968266)

If you want to have a go at Virgin there are plenty of places on the net to do so.

There needs to be somewhere that VM reads to send feedback good and bad too and for it to be passed on to the right people to look into.

---------- Post added at 20:22 ---------- Previous post was at 20:18 ----------

Quote:

Originally Posted by BenMcr (Post 34968360)

It doesn't. Virgin Media use Google for their e-mail service and nothing more than that

... and a complete mess the email system is now in, non-standards compliant system, hence I've moved all my xBY email addresses away to use along with my domain names.

BenMcr

22-02-2010 21:27

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by BexTech (Post 34968425)

There needs to be somewhere that VM reads to send feedback good and bad too and for it to be passed on to the right people to look into.

Proper feedback can already be left on the forum and it is paid attention to

However a lot of the stuff at the moment consists of 'Virgin's rubbish - go to Sky/BT' etc which is hardly constructive

BexTech

22-02-2010 21:29

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by BenMcr (Post 34968431)

Proper feedback can already be left on the forum and it is paid attention to

However a lot of the stuff at the moment consists of 'Virgin's rubbish - go to Sky/BT' etc which is hardly constructive

True, however VM aren't helping themselves by downgrading the email service.

Digital Fanatic

22-02-2010 21:30

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by BexTech (Post 34968425)

There needs to be somewhere that VM reads to send feedback good and bad too and for it to be passed on to the right people to look into.

---------- Post added at 20:22 ---------- Previous post was at 20:18 ----------

... and a complete mess the email system is now in, non-standards compliant system, hence I've moved all my xBY email addresses away to use along with my domain names.

But having a go and feedback are 2 different things... I believe there is a feedback group in the VM forum too?

BenMcr

22-02-2010 21:33

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by BexTech (Post 34968432)

True, however VM aren't helping themselves by downgrading the email service.

But again just posting 'Don't like it' doesn't help anyone

Gary L

22-02-2010 21:36

Re: [Merged] Technical Support via newsgroups is withdrawn.

It's sad, but them closing the virginmedia discussion groups as well as the support ones is heartless really. there's a few upset long time posters that post in them. and have done for years. this will affect their normal everyday life a lot.

BexTech

22-02-2010 21:37

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by BenMcr (Post 34968435)

But again just posting 'Don't like it' doesn't help anyone

But if VM hear that customers aren't happy then maybe they will look into it. Instead of them hiding their head in the sand.

Gary L

22-02-2010 21:39

Re: [Merged] Technical Support via newsgroups is withdrawn.

Quote:

Originally Posted by BenMcr (Post 34968435)

But again just posting 'Don't like it' doesn't help anyone

Will "I didn't have a contract with Google as my email provider" help?

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