Re: Astraweb
 

Open a support ticket providing your username and order number, requesting they cancel the account. Just like I have done.

Re: Astraweb
 

I am happy so far with Supernews

Re: Astraweb
 

Ive also gone to supernews, its great really fast and stable.

I even got a refund for the month from astraweb as told them I wasnt happy with it.

Re: Astraweb
 

Is the problem with Astraweb, VM, or could it be the client somftware on the computer. The number of times I've had issues recently I've found it to need a reboot of the computer and then Grabit clears itself.

Re: Astraweb
 

I was having problems with VM before XMAS with the fluctuations in 50mb speed, as soon as I downgraded to 20mb it was fixed. So gone back to 50mb and the speeds are fine but this time round it is the news provider that is at fault.

As soon as I changed to supernews superfast and stable!

Re: Astraweb
 

I think a lot of the retention stuff is on lesser servers. There is a major incomplete problem and also on these servers connections appear to be limited. Some files were only allowing 1 or 2 connections instead of the 20

Re: Astraweb
 

I am with Astraweb and use two programs being Grabit and NewsBin Pro for getting stuff off newsgroups. Grabit sometimes doesn't work with SSL connections for some reason. The same server with the same port and on SSL on NewsBin Pro works ALL the time, no problems at all. Are you by any chance trying to use Grabit with SSL?

Re: Astraweb
 

Rob i am fairly confident its astraweb

Re: Astraweb
 

Newsbin for me has always worked perfectly with astraweb, but if you check the newsbin forums they have a close working relation with astraweb..

Re: Astraweb
 

Thats what I was using on all the different servers older files were broken. Its a common complaint on the NZB sites I frequent so the blame is firmly in the laps of Astraweb

---------- Post added at 20:15 ---------- Previous post was at 20:14 ----------

yeah cuz I am a total novice aint I and have no idea about diagnostic testing in any way shape or form ;)

Re: Astraweb
 

I'm currently downloading from Astra using Grabit, on Sky BB. No problems whatsoever, nor any recently that I can think of.

Re: Astraweb
 

Had problems tonight even with supernews it would crawl along at 1mb download and flutter upto 2mb then back down to 1mb.

At 9pm it returned back to normal so not sure what the issue is.

Have tried both ports 443 and 563.

Do a speed test though and get full speed on there but sometimes this issue affects browsing also.

VM dont seem to know what the issue is.

Re: Astraweb
 

Moved over to supernews today, What a differance.

The same files i was getting slow speeds and bad retention on yesterday with Astraweb have downloaded at 48.7 meg today and without a problem on super-news :)

Re: Astraweb
 

Have done exactly the same and spot on results.Am downloading constantly at about 5700kbs with supernews, where as with astra from 2000 to 3000kbs

Re: Astraweb
 

Same here not seen any problems with astraweb. (On VM)