Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

It's not clear what you're saying. What do you consider to be the main page? The Login page? So you put your U/N & PW in. What then? if you've put in your credentials earlier today then the session may still be open and you would get to the page that offers SETUP/ADVANCED/MAINTENANCE/STATUS.

What happens?

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

from the pc i connected the router with (pc's mac on router) login page fine.
u/n & p/word entered ok.
set up etc the browser timer just sits there.
after paper clip reset still cant communicate with the pc.

strange my wireless laptop is ok.
changed my wireless channel etc.

---------- Post added at 15:18 ---------- Previous post was at 15:10 ----------

will,
give 151 a ring early am tomorrow,re if i am stm'ed & how long ?.

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

Forget about STM. We have to get your true situation under control. Here's what we have so far:

1/
You have reported an unexpected drop in broadband speed (as measured by Speedtest.net) on your wife's PC that displayed a message to similar effect.

2/
You eventually logged into the modem to get the stats. You confirm in post #18 that the PC (presumably the wife's). You also confirm in post #18 that the stats were obtained with the wife's PC connected by ethernet cable to the router. The stats were fine.

3/
Also in post #18 you mention you're on a wi-fi laptop and then you mention a "main PC" upstairs next to the modem/router.

4/
In post #20 you confirm that general downloads & web experience seem OK.

5/
In post #22 you discover that Speedtest.net is unreliable. You post a result using the notorious Maidenhead server).

6/
In post #23 you were provided with advice on how to properly check your line speed. At this stage, we are considering your VM service and no other component.

7/
No results were reported on the tests you were advised to conduct.

8/
In post #42 you confirm that you've been through the XP lan optimising procedure. You report that through your lan connected "main PC" you couldn't connect through to the modem to get stats. Upon later clarification, you can log into the modem but the session hangs when you try to go to the setup screen from your "main PC".

Then it gets cloudy again (post #47). What's this about the PC's MAC on the router? This looks like the "main PC" LAN settings need some repair.

Apparently you can do the modem stuff from the wi-fi laptop and your wife's PC.

The original problem was slow broadband on your wife's PC.

So what are we dealing with now? Your "main PC"? Your broadband speed? Do you really believe you're being STM'd despite all the evidence to the contrary?

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

Hi,
151 confirm NO stm active on my line.

there modem application test says my modem is running @ 20 meg.

will peform all modem stats ,ping,tracert & download demo games tests to get accurate download speed performance.will publish when i can.
ps
modem router all been reset earlier.

the router issue with my main pc(direct lan to it) can wait

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

Hi,
results from just now -
[QUOTE]Input Query: www.bbc.co.uk

Started at: 12:37:33
Stopped at: 12:37:37
________________________________________
traceroute to www.bbc.co.uk (212.58.253.67), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 108.123 ms
2 lee-bb-a-xe-600-0.network.virginmedia.net (212.43.162.49) 5.461 ms
3 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 5.975 ms
4 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 8.197 ms
5 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 8.321 ms
6 212.58.238.129 (212.58.238.129) 8.217 ms
7 te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222) 22.489 ms

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -2.0 dBmV
Downstream SNR : 38.6 dB
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.0 dBmV
Upstream Mini-Slot Size : 2
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.251.195] with 32 bytes of data:

Reply from 212.58.251.195: bytes=32 time=14ms TTL=118
Reply from 212.58.251.195: bytes=32 time=15ms TTL=118
Reply from 212.58.251.195: bytes=32 time=24ms TTL=118
Reply from 212.58.251.195: bytes=32 time=13ms TTL=118

Ping statistics for 212.58.251.195:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 24ms, Average = 16ms

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

That tracert is amazing (if I've read it right) - all VM sites:

Hemel -> Reading -> Leeds -> Northampton -> Winchester -> BBC

Is that a potential issue then? Routing?

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

Yup you got it - crappy routing by the looks of things.

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

Hi Guys,

what is the service affect of this routing,a delay in geting to bbc i take it.
will VM do any thing about traffic routing if we ring 151.

my trace from 24-10-09

traceroute to bbc.co.uk (212.58.224.138), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.821 ms
2 lee-bb-a-xe-600-0.network.virginmedia.net (212.43.162.49) 2.784 ms
3 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 6.406 ms
4 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 8.748 ms
5 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 8.738 ms
6 212.58.238.129 (212.58.238.129) 8.704 ms

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

Well your being "bounced" around all of the country. Thus the "slower" speed I see 3 locations - as Sephiroth's explination. then the BBC.

So in theory, I dont know if VM will and or can do anything about it to be fair.

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

hi,
that would explain the generally slow access to bbc.
i wonder who many other sites people have this problem ?.

might e-mail VM with a copy of trace to inform them.

won't loose any sleep over it.

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

Its very likely - I dont think they can do anything but if you want to might be worth a shot - could be a complete and utter waste of time though

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

That traceroute is not from his home connection it's from tools.virginmedia.com and even if it were from his home connection it doesn't indicate any bottlenecks.

---------- Post added at 13:19 ---------- Previous post was at 13:08 ----------

Knowsley -> Leeds -> Northampton -> Telehouse East -> BBC.

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

Knowsley? Where did that come from?

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

Trace to hop 1, 194.117.133.226, on his traceroute.

Re: XL BB 20 meg has dropped to 4 meg HP1 area
 

Isn't 194.117.133.226 Telewest Reading?