Re: Slow Speeds in SA1 area of Swansea
 

It's frustrating unfortunately there's no guarantee of performance. You are quoted up to 20Mbit and you achieve 20Mbit sometimes, by your own admission.

You'd love my service, I go down to between 6 and 12Mbit at peak times every day and have spent the past 2 days with a touch of packet loss due to SNR issues ;)

Have you seen the more recent update from the newsgroups?

They have not denied wholesale that there is an issue

Re: Slow Speeds in SA1 area of Swansea
 

if u look on the newsgroup i have done this and the results are on there and the BBC Ping failed completely.

Re: Slow Speeds in SA1 area of Swansea
 

It will do www.bbc.co.uk isn't pingable, try bbc.co.uk.

Re: Slow Speeds in SA1 area of Swansea
 

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Chris PC>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Re: Slow Speeds in SA1 area of Swansea
 

try...

tracert bbc.co.uk

Re: Slow Speeds in SA1 area of Swansea
 

C:\Documents and Settings>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

Reply from 212.58.224.138: bytes=32 time=14ms TTL=119
Reply from 212.58.224.138: bytes=32 time=15ms TTL=119
Reply from 212.58.224.138: bytes=32 time=14ms TTL=119
Reply from 212.58.224.138: bytes=32 time=14ms TTL=119

Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 15ms, Average = 14ms

What troubleshooting have you done on your LAN? I note you have over a decade of experience in 'PC Hardware' so I would presume you've done everything to eliminate possible issues, taken router out of the equation, changed cable to the modem, etc, etc, rather than assuming the issue is with Virgin, right?

Your being unable to ping the BBC but being able to reach the network it's hosted on makes me wonder about your router or PC is all. Your traceroute from last night showed zero packet loss.

Re: Slow Speeds in SA1 area of Swansea
 

tried without a router, tried a different machine being a Toshiba Laptop in the place of my PC via ethernet, the router is Virgin Media Netgear one and as i said a different system also with the same problem.

These problems have only occurred since beginning of Feb when i started having those random reboots. Before that it was brilliant.

Re: Slow Speeds in SA1 area of Swansea
 

@welsh chris i was having the same problem as you random reboots i had an virginmedia engineer here yesterday and he changed my modem so far no random reboots of the modem yet btw i am also in the sa1 area

Re: Slow Speeds in SA1 area of Swansea
 

Phaps the modem is at fault here also, Virgin have said though it all checks out fine.

Re: Slow Speeds in SA1 area of Swansea
 

As I said at the beginning of this thread your power levels are normal.

So the issue is either with your equipment, the green cabinet or the uBR.

Re: Slow Speeds in SA1 area of Swansea
 

Cheers for narrowing it down to the beginning of the chain, the middle and the end :)

Re: Slow Speeds in SA1 area of Swansea
 

I Knew you would love that.:D

I did miss out the modem though.

Re: Slow Speeds in SA1 area of Swansea
 

Nah we'll take it as implied in between 'your equipment' and 'the green cabinet' :)

Re: Slow Speeds in SA1 area of Swansea
 

I have reported an Open green cabenet in the street twice, first i noticed it christmas day and reported it and they said it will be sorted within 7-14days before new year and second time was end of January.

Seems to have been done now.

Re: Slow Speeds in SA1 area of Swansea
 

We have also been experiencing VERY slow speeds in the SA5 (Fforestfach) area. Me and my next door neighbour both pay for 20mb, and recently (Past 2 weeks) have been getting less than 1mb 24/7.