Re: My ASDA Complaint going well
 

Ultimately the drivers will not have to carry your shopping to the flat, health and safety etc (lift or otherwise).

What I suspect will happen is they remove your postcode from their delivery areas/systems, there will be no issue in doing so as they can select their delivery areas without consultation.

That wont require any change to the advertising nor will they have to chnage process/policy.

You and your neighbours will however no longer have the facility

Re: My ASDA Complaint going well
 

Tescos do it so that excuse does not wash

Re: My ASDA Complaint going well
 

So will iceland do it also.

Re: My ASDA Complaint going well
 

then why not just shop with tesco or iceland, instead of putting others out by making such a stick that ASDA look into taking the building off their deliverable addresses? hardly fair on those who don;t mind or are able to go downstairs.

Re: My ASDA Complaint going well
 

Tesco and ADSA have different drivers. It hasn't really been established that a Tesco drive would indeed travel to said floor in a block of flats over that of an ASDA driver. This was merely a point of reference. If the TESCO driver is an ass then maybe you're not better off after all ;)

---------- Post added at 20:27 ---------- Previous post was at 20:23 ----------

Don't know, however given your current disability and no car I really do feel for you. Iceland do not offer an internet service so have to either know what you want???? or travel to the store and when you pay ask for it to be delivered.... I miss the days when internet ordering were poss with iceland I used to save loads, £40 of shopping filled my freezer :p:

Re: My ASDA Complaint going well
 

because they r more expensive than than what ASDA are and at the end of the day as we have been over if they advertise a service then they should provide it.

Re: My ASDA Complaint going well
 

they should, but evidently, they are not, so it leaves you no choice... why hot headedly ruin a service for others who may be quite happy collecting at the block doors? seems very selfish.

Re: My ASDA Complaint going well
 

and if u read what ive put it will explain quite evidently why i cant collect at the doors. How do u expect someone who has 5 prolasped disks in his spine to carry all the shopping in and to the lift and then out of the lift and then into the flat when they are getting paid to bring it to the flat door on a trolly which they have.

Re: My ASDA Complaint going well
 

you sir have to much time on your hands!! asda and anybody else can deliver where they like and also local conditions apply, you will not win all you will do is get your property blacklisted so whats the point?

Re: My ASDA Complaint going well
 

Piggy, if local conditions apply in the way u say it does, why have Consumer Direct pointed out that the advert is misleading?

Re: My ASDA Complaint going well
 

Chris: couldn't you get trolley of your own and ask if the ASDA staff can load the shopping onto your trolley, which you could then (hopefully) take into the lift/to your front door yourself?

Re: My ASDA Complaint going well
 

I honestly do sympathise with your predicament however did you explain this to ASDA when you ordered? It looks as though the argument has now hit a deadlock e.g. your need for shopping to your flat door vs a drivers right to refuse delivery.

Obviously a need for change is required, I went to the ASDA website and it does indeed say without any asterisks nor numbers suggesting any kind of clause. I and anyone who knows a delivery driver does or should know there are clauses concerning H&S.

It would be a little ironic that a delivery driver should endure the fate of 5 prolapsed disks caused whilst delivering shopping to a man with the exact same ailment..... ;)

Re: My ASDA Complaint going well
 

i agree the advert is misleading but so what? why spend time and energy on a problem you will not win.

Re: My ASDA Complaint going well
 

you are not talking about the Asda in Llansamlett/Morriston are you?
As that Asda has a bus stop in the car park, and 2 bus stops on the A48 that runs along side the carpark (one either way).

Re: My ASDA Complaint going well
 

I think he may well win a moral victory but yes it will be hollow, TS will force ASDA to change their wording or add something to show sub-clauses....

In a wider sense then should we accept this as right? In the sense that though unlikely the case will be won in the sense that chris gets guaranteed groceries to his door (though he may well get a diligent del driver for many years, ASDA??) vs whether welshchris "should" win?

Sorry at this point I have to ask a harmless question, why the alias welshchris? I suspect that you may be welsh but why do I need to know that immediately?