Re: Pathetic excuse.
 

I don't know, but we're not going to be asking r00t :D

Re: Pathetic excuse.
 

1) Cable modem searches downstream frequencies, the Hamster in the modem twiddles the tuning knob until he hears Radio DOCSIS.
2) Modem listens to the parameters of the channel so that the Hamster can observe good manners in knowing when to speak on the phone in and what number to call.
3) Hamster speaks, uBR listens and tells Hamster how loudly to speak, and when so that Hamster can win the phone in prize of getting online.
4) Hamster, feeling somewhat lacking in identity, requests an IP address. uBR proxies this request and forwards it to DHCP servers, configured on it as cable helper addresses.
5) Once Hamster has an IP it requests a config file from the TFTP server specified in the DHCP offer it received earlier.
6) Once Hamster has a config file to tell it how and when, and how much it can talk it asks for the time.
7) Once Hamster has the time it begins its' jibba jabba.

When a router or PC is connected to the cable modem it asks for an IP address, the modem forwards this request to the uBR which forwards it to DHCP servers configured as IP Helpers, and then forwards the response.

When the uBR needs to work out which modem has what devices attached to it it can either ARP for them or ask the DHCP server depending on how it's been configured.

---------- Post added at 19:27 ---------- Previous post was at 19:03 ----------

Wrong r00t it's not the uBRs that are under load it's the ACS authorisation server.

So purely a case of VM needing to upgrade their internal AAA setup.

Had we been given this information straight away instead of you giving out incorrect info along with your helpful netlimiter suggestion it would've saved a 4 page thread, fun though it was. It's still pretty appauling that VM have to limit the amount of commands people can use managing their kit, laughable infact, but it's not a CMTS loading issue.

*Note to self don't listen to r00t.

Re: Pathetic excuse.
 

can someone tell me what all these abbreviations stand for as im thick lol cheers

Re: Pathetic excuse.
 

ACS Access Control Server
AAA Authentication, Authorisation, and Accounting
CMTS Cable Modem Termination System

Re: Pathetic excuse.
 

Ok Virgin wont tell you they cant or wont who cares if your service is shocking you need complain instead of crying that tech support wont tell you something it aint gonna help never has and never will, if Gary has a issue you need to write to head office log faults all that stuff and you can even pm a mod here and see if something can be done.


*Waits for darthy to get bashed*

Re: Pathetic excuse.
 

Not really a bashing, but a comment. Most people will care of the above because in this case it might be the cause of a fault - which is something you would think someone in the faults department might need to check.

In instances such as these, a fault with STM being wrongly applied is a possibility that ought to be eliminated by a support call as and when appropriate. Denying support staff from querying the system inhibits their ability to investigate and diagnose someone calling with the 'constantly STM'ed' saga.

The only circumstance under not allowing support staff to query the STM system is when the STM system is 100% infallable. Can anybody give a concrete statement as to if this condition does or does not exist?

Re: Pathetic excuse.
 

The only tool we have that can see if someone is being traffic managed does not tell us when it actually started, and I have never been asked the question as yet "I am I being traffic managed" but I know that day will come and I will endeavour to get them a genuine answer to their query.:)

Re: Pathetic excuse.
 

I still can't understand why VM cannot give the customer a webpage they can sign into to view their usage. I never knew how much I was using in a month I was struggling with speeds and yes was hit by the 4 hour slow speeds a few times even though I am not a heavy user.

Have to say it is much easier now on ADSL I actua get the speeds my router can give in peak times I am not seeing any slowdown. If I use over my limits I pay per gig so my speed is never restricted.

Two screenshots of my usage to show what is their to help you stay inside your allowence.

Re: Pathetic excuse.
 

14.09.2008 36.73 GB 0.83 GB 37.56 GB
13.09.2008 7.33 GB 0.18 GB 7.51 GB
12.09.2008 10.58 GB 0.29 GB 10.87 GB
11.09.2008 5.71 GB 0.17 GB 5.88 GB
10.09.2008 1.30 GB 0.05 GB 1.35 GB
09.09.2008 0.20 GB 0.08 GB 0.28 GB
08.09.2008 0.39 GB 0.05 GB 0.44 GB
07.09.2008 9.47 GB 0.28 GB 9.75 GB
06.09.2008 4.08 GB 0.19 GB 4.27 GB

last 24 hours as screen shot below

So yes i can tell instantly if i have been ripped off by STM

Re: Pathetic excuse.
 

Going on last quarter's results, this would require VM to implement and manage 3,500,000+ web-pages, being constantly updated.

Re: Pathetic excuse.
 

Somehow i think thats more than acuiss will ever have to deal with. They only deal with a small userbase.

Re: Pathetic excuse.
 

No it wouldn't, it would require them to implement a single dynamic page to pull usage data from a back end database.

The way you've put it makes it sound like they would be individually updating every page which is of course ridiculous.

One web page, one interface to a database which holds usage data pulled from each CMTS. It's not unreasonable and if other cable companies can do it you'd imagine Virgin can. Number of customers is no excuse at all. Once the code is in place, the database prepped and all broadband customers are of course already on a database, and the front end HTML etc built there's very little need for any human intervention at all.

---------- Post added at 22:41 ---------- Previous post was at 22:40 ----------

Which made the stats more expensive for them. Whether they had 500 or 500,000 customers most of the costs would have been similar, apart from storage which is nothing anyway. They split the costs of the implementation between less customers so more expense per customer.

---------- Post added at 22:45 ---------- Previous post was at 22:41 ----------

You've used more in the past day than I have in the previous 4 months :p:

That's cool but some people can't set such things up as they don't have the wherewithall, more to the point why should they? They purchase 'unlimited' broadband they shouldn't be having to go out of their way to ensure they don't hit the limits on it and get throttled.

The least Virgin could do it give us some way of monitoring our usage, though this debate has been going on for years and it's always been a case of 'download netmeter'. Netmeter should ask VM for sponsorship.

To borrow a quote from the newsgroups:

Re: Pathetic excuse.
 

They are auto run by scripts direct from BT centrals all ADSL providers have them all come direct from BT centrals.

To implement any form on limitations the ISP should supply a way for the customer to check..

Not everyone can use wht you have infact I tried to use MRTG but the modem has the function required disabled making it fail to monitor..

---------- Post added at 00:21 ---------- Previous post was at 00:10 ----------

Who is acuiss?

Somehow I feel you didn't read everything but just a selection of things in the Aquiss customer control panel even allows me to monitor the faults and see what BT engineers have put in as they test, to see which central pipe I am on and if it is near capacity so I can drop ppp and change to another less busy pipe. My profile which is the speed BT have said my router, equipment and line can handle plus more I can even check how often i dropped the internet. All the scripts cost money and take up some server space but all to help me have a better service plus know what I have used...

The best part I dont have to download anything or find webspace to store the information on. It was an eye opener after 8 years of being in the dark with NTL and VM..

Re: Pathetic excuse.
 

My god are you now that petty that you pull someone for an "a" instead of a "A"

I ask you this. When you waffled on about you ability to check your usage who did you say provided that facility ?????

Re: Pathetic excuse.
 

Sirius, you may have the information to show if VM was ripping you off but if you did get STM'd without actually hitting it and presented them with the information I dont think they'd do anything about it, the attitude I had when I was with them was that if your connection was stm'd then it was correct regardless of what evidence you had.