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-   -   I have to pay for a wireless router that is free to new customers? (https://www.cableforum.uk/board/showthread.php?t=33638369)

cook1984 14-09-2008 00:04
Re: I have to pay for a wireless router that is free to new customers?
 
My friends got Virgin TV and then cancelled it three days after it was put in because they lost Sky 1. Then VM offered it to them for free for three months, so they stayed. Then VM started doing a new customer deal so they cancelled and the other half signed up as a new customer. The installer was interested to hear all about it when it came round with a new box, only to find one with a few days still left to run...

Robbie G 14-09-2008 13:11
Re: I have to pay for a wireless router that is free to new customers?
 
Technical support from a router from a VM call centre? Thanks but I'd rather use Google / forums.

Hom3r 14-09-2008 15:33
Re: I have to pay for a wireless router that is free to new customers?
 
Good companies should look after long serving customers, I have been with the AA for 20 years, I get Relay free with my Home Start & Roadside pack.

dragon 14-09-2008 16:29
Re: I have to pay for a wireless router that is free to new customers?
 
Lets face it the router costs virgin what £20 probably less.

If giving a few of them out here and there keeps the customers happy then do it.

What companies need to look at is the short term loss vs the long term gain.

JethroUK 14-09-2008 16:42
Re: I have to pay for a wireless router that is free to new customers?
 
Quote:
Originally Posted by dragon (Post 34637384)
..What companies need to look at is the short term loss vs the long term gain.
What companies need, and what Vm do are two different things

How many companies do you know insist you stop becoming a customer at all for 4 months - before they consider you valued cutomer (NEW customers only!)

this is all part of VM's short term gain vs long term loss philosophy :D

cook1984 14-09-2008 17:53
Re: I have to pay for a wireless router that is free to new customers?
 
I think when I go on holiday next time I'll cancel my service the day before I go away, and that morning call up to have it re-installed about a month later when I get back. I save a months charges for something I won't use and get the benefits of being a "new" customer.

BenMcr 14-09-2008 17:58
Re: I have to pay for a wireless router that is free to new customers?
 
Wouldn't work as all disconnections are subject to 30 days

xspeedyx 14-09-2008 21:55
Re: I have to pay for a wireless router that is free to new customers?
 
plus you start a new contract if you came back as a new sub

Hugh 14-09-2008 22:00
Re: I have to pay for a wireless router that is free to new customers?
 
Quote:
Originally Posted by cook1984 (Post 34633938)
I will phone them up and demand one. The cheek of it! Making loyal customers pay. I was thinking of getting Be installed to see what sort of speed I get anyway, I'm that fed up with VM. The traffic shaping is really starting to annoy me.

Can the VM router be set up as just an access point? I already have a wired router that I'm happy with and which is undoubtedly 100x better than the VM one. I just want wifi too...
Or you could just ring up and ask, rather than demand.

Could be worth trying the nice approach rather than the nasty...;)

AndyCambs 15-09-2008 05:33
Re: I have to pay for a wireless router that is free to new customers?
 
I'll try that when I'm about to pay for the week's shopping at Tesco - get it all on the check out belt then say I don't want it....

CrowmanUK 15-09-2008 19:20
Re: I have to pay for a wireless router that is free to new customers?
 
Wait till its really busy then do what they do in real business and demand a 16% reduction or you'll take your money elsewhere. It worked for Ford at the company I worked at last.

cook1984 19-09-2008 22:19
Re: I have to pay for a wireless router that is free to new customers?
 
Quote:
Originally Posted by BenMcr (Post 34637445)
Wouldn't work as all disconnections are subject to 30 days
That's okay, I go on holiday for 30 days :)

The 12 month contract thing is a bit of an issue, but I have never actually signed a VM contract (or NTL, or C&W, or Nynex...) so it doesn't really worry me. Can always just cancel the direct debit.

whydoIneedatech 19-09-2008 22:23
Re: I have to pay for a wireless router that is free to new customers?
 
Quote:
Originally Posted by cook1984 (Post 34640058)
That's okay, I go on holiday for 30 days :)

The 12 month contract thing is a bit of an issue, but I have never actually signed a VM contract (or NTL, or C&W, or Nynex...) so it doesn't really worry me. Can always just cancel the direct debit.
Might not have signed a contract but you have paid for and used said services as provided for a period exceeding 12 months or more, sounds like a contract.:)

xspeedyx 20-09-2008 00:35
Re: I have to pay for a wireless router that is free to new customers?
 
Quote:
Originally Posted by cook1984 (Post 34640058)
That's okay, I go on holiday for 30 days :)

The 12 month contract thing is a bit of an issue, but I have never actually signed a VM contract (or NTL, or C&W, or Nynex...) so it doesn't really worry me. Can always just cancel the direct debit.
Cancelling the direct debit is the stupid thing I have ever heard make sure you have some money to pay the debt collection

JethroUK 20-09-2008 00:59
Re: I have to pay for a wireless router that is free to new customers?
 
Quote:
Originally Posted by whydoIneedatech (Post 34640062)
Might not have signed a contract but ...... sounds like a contract.:)
Technically (and hence legally) impossible to enter into a verbal contract without 'knowing' you have

judge will look for evidence of 'agree'ment - & you can't 'agree' if you dont even 'know'


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