Re: Can't get online with new Ambit modem
 

When you said:

could it not be the cable that has broken and not the fact that the first modem stopped working?

When the engineer moved the modem upstairs, did he use a new ethernet lead too?

To test if the modem is working and talking to the PC, you could disconnect the incoming cable from the modem and just have the modem powered up and connected to the PC via the ethernet lead. I *think* this should work and give you a 192.168.*.* address. Just something else to try :)

Re: Can't get online with new Ambit modem
 

Well finally the problem has been solved, Engineer turned up with laptop and he got online, tried MiL's PC,no connection, but he said his laptop could pick up a signal even if it was very weak.He said something not right and asked another Engineer to call round, after trying various things 2nd engineer said he would move modem upstairs and put new cable in, which he did and hey presto, it worked.He said when he went to put new coax cable in at box on wall there was a split in it and that was causing the fault.

Re: Can't get online with new Ambit modem
 

Woohooo glad it's sorted, make sure she is refunded for no broadband service.
Also if she paid for the install that should be refunded too as it was a failed install.