Cable Forum - An Open Letter To Virgin Media

Quote:

Originally Posted by ianm2k4 (Post 34467495)

You should be ashamed to work for a company who treat their customers the way that is frequently reported in these forums. I didnt see you supply any help to this problem other than to take offence at a comment about your company.

The treatment that "fitssssy" has received is wholly unacceptable from a company that has a branding such as Virgin. Its ridiculous that he has had to have people at such a high level of authority to fix this. Clearly this isnt going to happen for the many. Whereas the final solution was a success for "fitssssy" I dont see VM changing CS to people who have any idea about what the problem is (regardless of the problem). But maybe if we all approach problems not by going via these high level people maybe VM will get the message.

We could start by asking for what we are paying for.

1. A job is a job. Unfortunatly i have to put food on the table and dont have the luxury to choose where and when i work.

2. If any employees of VM take customer account details into work to sort out a problem and are caught they will certainly face disciplinary action. Are likely to lose thier job. See point 1.

3. Like any job there are bad employees and good employees. I would hazzard a guess that the ones, that have offered help arnt going to be the former and then spend their own time outside of work on a site like this.

4. The treatement that fitsssy has recieved is unnaceptable from any company, regardless of what they have on the top of their letters.

5. Your right fitsssy shouldnt have needed to go through MD level to get the problem sorted, but your advise frankly is stupid. If people start taking frivolous complaints then it will take longer for the serious complaints to actually get through and get sorted.

6. Finally if your unsure of what you are paying for, may i suggest the first port of call would be your monthly bill.