Re: VM Take the P**
 

I'm sure he'll own both. I don't think he'll let the other Richard Branson have the other :)

Re: VM Take the P**
 

Hmmm
Thats all I can say to this.

HMMMMMM

Re: VM Take the P**
 

virginmedia.co.uk are already staff emails and have been since feb. Although Mr Branson won't have one.

VM are not taking the **** I used to work in customer service and constantly took calls from people that have been cut off and they thought it was unfair until I looked at the state of their accounts.

Many of them were late in paying bills every month which builds up and eventually the automatic system kicks in and reminder letters are sent then the system will bar the account until it is fully up to date.

It sometimes takes a day or two for the actual computer system to recieve notice that the account is up to date and then activate services again.

Re: VM Take the P**
 

Is it THAT important to get all worked up about?

Not really, I'd suggest you calm yourself down before calling them (virgin) up though.

Good luck with sorting it all out tomorrow.

Myself though - I think I'd take a long look at what really IS important, but that's just me ;)

Re: VM Take the P**
 

You should try the issues we`ve had in only a year using the service(hear the violins play gently in the background)

Our very first ever bill came to over £100 due to it being a month and part or something like that but even though it was not our fault it had automatically went over the initial £100 credit limit we were still automatically cut off.Apoligies and turned straight back on after irrate phone call

They tried to take our second bill from an old bank account i`d already cancelled use of thereby costing me £35 in charges.Apoligies and creditied to next bill with extra £10 this time.

The 5th or mabey 7th bill was actually taken twice from my wifes bank account after we called up & paid over the phone with her debit card.We had to wait about 5 days for the £120 to be returned and were given a free upgrade from 4 to 10 mb after irrate letter and numerous irrate phonecalls.

Then there was the faulty STB that we waited 5 days for an engineer to come replace only for him to leave with not just the old STB but the bloody remote control too....THAT was fun.New remote through the post after one of my calls.
Still being charged for the BBP features 3 months after upgrading to the 4mb.Got an extra£15 for that one.
Losing all our original photobox photos(BBP accounts) after that same upgrade and not being able to get them back no matter what or who i contact.Apoligies from both NTL(at time) and Photobox but no upgrades this time:(

And those are just the ones i can remember....there are others:o:

Re: VM Take the P**
 

you are one crying pain in the a** when you owe money you pay up,see how well bt treats you with an attitude like yours you will be told to get on your bike.:mad:

Re: VM Take the P**
 

If you would have paid the bill in the first place none of this would have happened, youve created this problem im afraid, and you sounding off about VM and how crap they are will not change this.

Harsh but true.

If I didnt pay my bill I would expect to be disconnected.

Re: VM Take the P**
 

The simplicity of it all is that is you pay your bill and on time you will get the service. If you don't pay your bill or don't pay in time to stop the auto shut off you don't get the service. Stop whining and pay your bill and on time. It does not take a university degree to work that out :).

Good that will be one less debt we have to spend money chasing


Go to BT and try crying to them when you don't pay your bill or don't pay it on time do you honestly think they will let you carry on using it if you do not pay them.

To save money do this and then you will not have to pay reconnect fee's

PAY YOUR BILL ON TIME

---------- Post added at 13:19 ---------- Previous post was at 13:16 ----------

As is normal you are wrong in o so many ways.