Re: 12hours? Pffft
 

SKy TV may work, but as for the broadband, I've seen plenty of complaints that you can't always get it. Remember the ADSL broadband that Sky can provide, will be dependent on distance from BT exchange. Thus, for many it will not be anywhere near as good, potentially, as NTL:Telewest's potential offerings.

Re: 12hours? Pffft
 

I'm hoping that one day they will actually provide me with a service that's equivalent with the money I've pumped into them.

NTL has all the ingredients to provide a great service but fails time after time. :td:

Re: 12hours? Pffft
 

I used to say the same thing before 2006.
Often took ntl's side against critics.
I hope you never endure the journey they took me on this year.
I shan't ever be on that side of the fence again.

Incidentally, when I was sorting the latest problem out with them (which still didn't get anywhere near fixing the original problem which all the others stemmed from) the girl said, "so, let me just check; you're on 4mb cable...."
"No" I said, "I was originally on 1Mb which was upgraded to 2Mb".
"Oh, someone's entered your service down as 4mb on the system. Are you paying for 4Mb?".
"Try it. See how much you get."

Phone goes to BT on Friday.
Next step; Sky cable.
Final step; Trying to get this story to an even wider audience.

Re: 12hours? Pffft
 

Yes you have had a bad experience with NTL. So yes leaving is the best bet for you. But the majority on NTL have a good experience. I for one. Never had much trouble with them. I did have some bad bb for 2 months from September through October this year. But been sorted now. I get 2mb through a 250 modem. That is anytime of day or night. And tv is working okay also. And no trouble with phone either.:)

Re: 12hours? Pffft
 

Try the BBC then or New of the world, because while the vast amount of customers are getting a 'good' service noone will care for your thoughts.

I'm not being nasty here, because if ntl:telewest was that bad right across the board more people like you would have left & this forum would be swarmed with angry people.

Re: 12hours? Pffft
 

That's great news.
But, looking through the threads on this forum, the problem seems to be more widespread than you portray it.
In any case, if I was the only person who'd had to go through this, would that make it more acceptable?
I have never said every ntl customer goes through this whereas I have said that I used to be quite satisfied and even took the position, which you've adopted, of defending them against critics who were describing what I've since experienced.
I'm letting people know what happened to me when I did encounter a problem.
With correct information people will make their own informed decisions, hopefully in time, should a similar problem even think about raising it's ugly head in their own situation.
Ideally I would like everyone to know these problems DO exist, people DO have to deal with them at their own expense, and think twice before even signing up with ntl in the first place.
In my business good service is all.
ntl isn't.
Apparently, you do.

:)

Re: 12hours? Pffft
 

I'm not being nasty here, but please tell me why is NTL's retentions line swarmed with angry people, demanding and getting ridiculous discounts?

Read all about it here, 19 pages of it

NTL made his life miserable, let him vent his spleen.

Re: 12hours? Pffft
 

Quite.
TY Lobby.
:)

Re: 12hours? Pffft
 

It's started.
lolol

Poor Branson.
He's going to have his work cut out trying to keep the Virgin name out of the mire with this deal.

Re: 12hours? Pffft
 

simple - because NTL aren't price competitive when it comes to broadband. ie. SKY and TalkTalk are offering it as a 'free' extra when taking other products.

Re: 12hours? Pffft
 

My commiserations to those who have had bad/unacceptable levels of service, but it is my belief you are in the minority (doesn't help you much, I know).

If you look at a lot of the latest forums (traffic shaping, speed problems), quite a few of the issues have been resolved by helpful posters re proxy changes (big up to BillC) and stuff like ZA firewalls causing issues. It doesn't appear to be as black/white as sometimes is posted.

In the words of the late, great Robert Heinlein - "TANSTAAFL" - there ain't no such thing as a free lunch.

I've got an idea - why don't we do price based service levels (only meant as a joke, but you never know, someone might take it up).

Level 1a - paying standard prices - standard level of services
Level 1b - paying reduced price for a period of time, due to issues/problems - standard level of services

Level 2 - paying reduced prices due to threat of leaving - reduced level of service (your problem gets fixed after Level 1a & 1b) - this should be made clear to the customer at time of retention/haggling. You get a better deal, less responsiveness (with swings come roundabouts).

Basic economics - look after your full paying customers first ;)

btw, I pay £52 pm for 4mb, Family Pack, and Talk Evenings and Weekends - I think this is a fair price. Others may not; they have options.

---------- Post added at 12:57 ---------- Previous post was at 12:25 ----------

And that's the problem - 'free' as in quotes, or, 'free' as in you need to get a BT line installed and paid for, and you will have to pay for the Sky install as well.

Why do advertisers get away this this? It is either free or it isn't - just like someone can't be 'dead' - they are just dead.

Anyway, market economics - if people don't like the price, use other options. I have had reliable service at what I consider to be a fair price - why would I risk that for a couple of pounds per month?

Re: 12hours? Pffft
 

yeah but you'll a lot of existing and new sky subscribers already have the BT line and dont mind the small 'hit' of an install charge for the benefit of a long term 'free' product. simple for me - I can get it 'free' from SKY if I reconnect my BT line or get a deal from NTL - so if NTL charge more than around £15-£20 a month then it's better to go for SKY ADSL (probably).

Re: 12hours? Pffft
 

Here's me thinking I was paying NTL £100 a month for a laugh!! :dozey:

Re: 12hours? Pffft
 

No but your post's being so witty, intelligent and worthwhile to the community on this forum make me :rofl:

Sniff sniff yep the bull**** artist Gary Parsons is about again .

Re: 12hours? Pffft
 

£100 per month for Broadband - what package are you on - 30mb? :D

Or do you have problems with your TV/Telephone as well?