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-   -   NTL Tech support is in India (https://www.cableforum.uk/board/showthread.php?t=21626)

Graham F 20-12-2004 21:14
Re: NTL Tech support is in India
 
Nr Reading in Berkshire so not a million miles from you :)

scrotnig 20-12-2004 22:26
Re: NTL Tech support is in India
 
Those of you who support the idea of sacking UK based staff and replacing them with Indian staff sjould be ashamed of yourselves. Either you are too rich and pompous to have a job, or else you think your job is safe and it will never happen to you.

If this is taken to its logical conclusion there will be NO jobs in the UK and the firms selling these products will not have anyone to buy them.

I wouldn't mind if it was being done to stop firms going completely bust, but it isn't, it is done to increase profits that already run into billions of pounds a quarter, it is absolutely obscene and has to be stopped before it's too late.

I repeat, firms should be BOYCOTTED if they sack UK staff for this reason. I closed my Lloyds TSB account earlier in the year because they insist on sacking UK staff and replacing them with Indian staff on a fraction of the wage.

The most obscene thing I heard recently was some pompous Tory prat saying that UK workers who want to protect their jobs should agree to work for the same amount (about £3,000 a year). Well I will do that gladly, just as soon as my council tax alone doesn't amount to half that sum.

I get really fed up when people who struggle to make ends meet get accused of greed, especially by fatcat MPs who can vote themselves massive rises.

Florence 20-12-2004 22:51
Re: NTL Tech support is in India
 
For what use the government is we might as well outsource them! its the same thing would they like to feel they have no job coz its outsourced to germany, france anywhere but here.

Bill C 20-12-2004 22:55
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Kits
For what use the government is we might as well outsource them! its the same thing would they like to feel they have no job coz its outsourced to germany, france anywhere but here.
So true

poolking 20-12-2004 22:56
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Kits
For what use the government is we might as well outsource them! its the same thing would they like to feel they have no job coz its outsourced to germany, france anywhere but here.
We're already outsourcing the government its called the EU. :D

Florence 20-12-2004 22:59
Re: NTL Tech support is in India
 
Quote:
Originally Posted by poolking
We're already outsourcing the government its called the EU. :D

NO wrong its only part outsourced they still have a job. All those Tech support that was made redundant recently would still be working if the outsourcing was like the government one you have mentioned.

Robert Atkins 20-12-2004 23:26
Re: NTL Tech support is in India
 
Don't we get philipino nurses, indian doctors, aussie bus drivers (located inNorwich), indian C++ programmers etc depriving poor/developing countries of it top minds/resources? even among the refuges we pick medical staff and retrain them....

can't they have few call centers?

quadplay 20-12-2004 23:35
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Kits
NO wrong its only part outsourced they still have a job. All those Tech support that was made redundant recently would still be working if the outsourcing was like the government one you have mentioned.
What tech support was that? No-one has been made redundant in ntl Broadband Technical Support in Swansea - we've been outsourced (and all the jobs transferred via TUPE legislation) to IBM.

poolking 20-12-2004 23:40
Re: NTL Tech support is in India
 
I think wires have crossed here?

Neil 20-12-2004 23:51
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Mark B
Those of you who support the idea of sacking UK based staff and replacing them with Indian staff sjould be ashamed of yourselves. Either you are too rich and pompous to have a job, or else you think your job is safe and it will never happen to you.

If this is taken to its logical conclusion there will be NO jobs in the UK and the firms selling these products will not have anyone to buy them.

I wouldn't mind if it was being done to stop firms going completely bust, but it isn't, it is done to increase profits that already run into billions of pounds a quarter, it is absolutely obscene and has to be stopped before it's too late.

I repeat, firms should be BOYCOTTED if they sack UK staff for this reason. I closed my Lloyds TSB account earlier in the year because they insist on sacking UK staff and replacing them with Indian staff on a fraction of the wage.

The most obscene thing I heard recently was some pompous Tory prat saying that UK workers who want to protect their jobs should agree to work for the same amount (about £3,000 a year). Well I will do that gladly, just as soon as my council tax alone doesn't amount to half that sum.

I get really fed up when people who struggle to make ends meet get accused of greed, especially by fatcat MPs who can vote themselves massive rises.
Have you cancelled your ntl services?

Ignition 20-12-2004 23:57
Re: NTL Tech support is in India
 
Sorry but ntl are the most recent in a long list to do this.

If you want to blame someone for this blame our successive Governments for allowing the cost of living (and therefore salaries) to get so obscene in this overpriced, overtaxed, underserviced, depressing, erm, poop hole of a country by taxing the backside of everyone in every way possible making everything expensive and meaning employers have to pay so much more just to give people a half decent living wage (and I'm not even going to mention housing, 200 grand for a ground floor flat in Southampton, ffs).

The end result being a country that's not competitive internationally hence domestic qualified labour pool takes the training here then buggers off somewhere else where they can have a higher quality of life (really who can blame them, I'm one of them in the near future), and wholesale importation of labour to do the jobs residents don't want to, along with exportation of jobs to where they can be done for a cost that isn't obscene.

Comes down to 3 words often heard - 'off rip Britain' arrange as necessary....

scrotnig 21-12-2004 00:46
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Neil
Have you cancelled your ntl services?
No. As yet no staff have actually been sacked and replaced by Indian call centre staff.

When that happens the chances are I'd be on my way anyhow.

Raistlin 21-12-2004 01:06
Re: NTL Tech support is in India
 
Quote:
Originally Posted by jimbo
What tech support was that? No-one has been made redundant in ntl Broadband Technical Support in Swansea - we've been outsourced (and all the jobs transferred via TUPE legislation) to IBM.
One of our departments is about to get outsourced (and jobs transferred via TUPE). The people working there have been told that their new employers only have to honour their current contracts for 24 hours to comply with the requirements of TUPE and that after that their contracts will be changed - if they don't like the new contracts they are (of course) free to leave the company :mad:

Raistlin 21-12-2004 01:08
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Ignition
<Snip>.....allowing the cost of living (and therefore salaries) to get so obscene.....<Snip>
Agree on the cost of living point, but which queue do I have to join to get an "obscene" salary? :D

Stuartbe 21-12-2004 01:23
Re: NTL Tech support is in India
 
Quote:
Originally Posted by Robert Atkins
Don't we get philipino nurses, indian doctors, aussie bus drivers (located inNorwich), indian C++ programmers etc depriving poor/developing countries of it top minds/resources? even among the refuges we pick medical staff and retrain them....

can't they have few call centers?
Yep we do get them .......... !!!!!! EXEPT !!!!!!

These people are taking jobs not creating them !

I have no problem with usefull constructive people emigrating to this country. What I do have a problem with is people who have lived here all there lives being unable to get a job as some of these imigrants accept minumum wage and price skilled uk workers out of the market...

Its all about more fat profic margins :mad:

Some may say that this is done to reduce costs, and if that is the case -- How is it that in holland you can get a 10Mbit fibre connection for what someone in this country pays for a 512kb connection ????? AND Holand dont ship there technical support out to other countries !

The goverment should look after the people who live here first and imigrants second IMHO...


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