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-   -   NTL definition of FREE (https://www.cableforum.uk/board/showthread.php?t=16114)

bob_a_builder 27-09-2004 08:36
Re: NTL definition of FREE
 
Quote:
and IIR I cannot use OneTel (dial 1878) over the NTL line
I think you recall incorrectly, I use a One-Tel dialer box on NTL line OK

I know there are cheaper options 18.... etc but the dailer box makes it much simpler for other in the family who would forget to dial the prefix

orangebird 27-09-2004 08:41
Re: NTL definition of FREE
 
Quote:
Originally Posted by SMHarman
You have two STBs in your house?

If not call. Sky make a charge for servicing two boxes also, I think it is slightly lower, but that is because you have bought the box and are responsible for its setup and maintainance.

Sky is lower? I thought that you had to pay for a second subscription for a second sky digi box? :confused:

gazzae 27-09-2004 08:51
Re: NTL definition of FREE
 
Quote:
Originally Posted by orangebird
Sky is lower? I thought that you had to pay for a second subscription for a second sky digi box? :confused:
You pay £10pm for each additional box to mirror the subscription.

bob_builder 27-09-2004 09:04
Re: NTL definition of FREE
 
Quote:
Originally Posted by gazzae
You pay £10pm for each additional box to mirror the subscription.
So NTL effectively charge £5 for the hire of each additional box.

orangebird 27-09-2004 09:09
Re: NTL definition of FREE
 
Quote:
Originally Posted by gazzae
You pay £10pm for each additional box to mirror the subscription.
Do you have to buy the second box too?

gazzae 27-09-2004 09:28
Re: NTL definition of FREE
 
Quote:
Originally Posted by orangebird
Do you have to buy the second box too?
I assume so

SMHarman 27-09-2004 09:54
Re: NTL definition of FREE
 
Quote:
Originally Posted by orangebird
Do you have to buy the second box too?
Yes, though many secondary subscriptions come from users that have upgraded to say Sky + and as you own your box now have the original non + box that can sit in the garage or be used elsewhere.

Voodoodan 27-09-2004 10:18
Re: NTL definition of FREE
 
Quote:
Originally Posted by Matt D
:welcome:


The £15 charge is for the rental of an additional STB....I assume you do have an additional STB?

The "minus £9.51" is the 1year's free phone line rental.
Thanks for the welcome Matt,

I don't have an additional STB, just a cable modem. I live in rented accommodation but am not aware whether the other guys have an STB, so will find out. I wonder if this would still make a difference?

Thanks,
Dan.

bob_builder 27-09-2004 10:36
Re: NTL definition of FREE
 
Quote:
Originally Posted by Voodoodan
I don't have an additional STB, just a cable modem. I live in rented accommodation but am not aware whether the other guys have an STB, so will find out. I wonder if this would still make a difference?
So you have a SACM and a STB for which there should be no extra charge.

Do you have a seperate bill for broadband as this was not in your original charges:
Quote:
Originally Posted by Voodoodan
Family - £29.50
SACM Digital with TV - Free
Add Digi Set Top Box rent - £15.00
(A)FREELineRnt+DTVFam 1yr - minus £9.51
Total Monthly Charges - £34.49

SMHarman 27-09-2004 10:37
Re: NTL definition of FREE
 
Quote:
Originally Posted by Voodoodan
Thanks for the welcome Matt,

I don't have an additional STB, just a cable modem. I live in rented accommodation but am not aware whether the other guys have an STB, so will find out. I wonder if this would still make a difference?

Thanks,
Dan.
Technically (and possibly legally) they should probably have their own contracts (just like they should have their own TV licences), but this could be an NTL billing error.

Voodoodan 27-09-2004 11:45
Re: NTL definition of FREE
 
Hi,

I just spoke to someone at NTL and they said a code can be added incorrectly sometimes and the £15 will be taken off of my direct debit.

Curiously though they could not send me an updated hire agreement form that I have to sign?

At least that's sorted now! Thanks for your help.

Dan.

SMHarman 27-09-2004 12:26
Re: NTL definition of FREE
 
Quote:
Originally Posted by Voodoodan
Hi,

I just spoke to someone at NTL and they said a code can be added incorrectly sometimes and the £15 will be taken off of my direct debit.

Curiously though they could not send me an updated hire agreement form that I have to sign?

At least that's sorted now! Thanks for your help.

Dan.
No need for an ammended form, it would be the same if you were changing your channel line up, no new forms, just a phone call.

Voodoodan 27-09-2004 13:36
Re: NTL definition of FREE
 
Oh right, it's just that the form they've asked me to sign and send back states that I'm agreeing to the £34.49 price. I'm sure it's not going to pose any problems, but I've never been one to sign something that isn't absolutely correct!

Thanks anyway, you've all been very helpful.

SMHarman 27-09-2004 14:01
Re: NTL definition of FREE
 
Quote:
Originally Posted by Voodoodan
Oh right, it's just that the form they've asked me to sign and send back states that I'm agreeing to the £34.49 price. I'm sure it's not going to pose any problems, but I've never been one to sign something that isn't absolutely correct!

Thanks anyway, you've all been very helpful.
If you have not sent it back, I would put a line through the charge and a note next to it stating this was agreed as incorrect by telephone on 27/9 with X (if you got their name), then amend the total.

The spirit of the contract is the same, just some minor technical details.

Voodoodan 27-09-2004 14:05
Re: NTL definition of FREE
 
Quote:
Originally Posted by SMHarman
If you have not sent it back, I would put a line through the charge and a note next to it stating this was agreed as incorrect by telephone on 27/9 with X (if you got their name), then amend the total.

The spirit of the contract is the same, just some minor technical details.
Ok, I will do that. Thank you.
Dan.


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