Total £4.3M (of potential extra revenue)
could be used to improve cabinet heat dissipation and fitment of temp sensors which would improve service:D

Revenue is not the same as profit. Does anyone know what ntl's actual profit was? Then we need to work out how much extra profit would have been generated from the extra revenue. I think you'll find it is, as I have been saying, peanuts.

yesss...but if you read his post again, you'll see that it WOULDNT be 4.3M extra in ntl pockets

It does not quite work like that. If 50% of those recieving the benefit drop it or switch to sky then the extra revenue will be 0.

Others will modify their services so they pay the same, instead of an increased bill, dropping movies and sports, reducing the speed of BB from 1Mb to 600K, dropping phone features. Same as you and I do.

If you took away the perk you would not see much extra revenue IMHO.

Therefore less stress on the network, happier customers, better retention, and more profitability.

Then you could increase pay through bonus schemes because retention would be up .

Excellent idea

An associate dropping sky movies does not lead to less stress on the network.

THis only applies to BB and I have no idea how many associates have 1Mb BB (or even how many customers have it).

Perhaps you should start attacking BA or Virgin. Their ees can make 7 trips a year for free and as many as they can manage for themselves and nominated imediate family for 10% of full fare.

Imagine that you and I pay £400 to get to NY in economy. They pay the same and do it in Business class in a flat bed.

They also get discounts at hotels when they are there. Those are worthwhile and valuable perks.

Correct me if I'm wrong, but wasn't this thread originally about Off Net offers, rather than a single user complaining because On-Net users get cheaper cable?

It's no-one but ntl and the staff's business what perks we get - none of yours eng, whatever you may think. Think it's fair to say no-one apart from yourself seems offended by the staff perks.

What next, drops in pay so that ntl have more to invest in the network? Then of course loads of fed up staff leave, and you end up with inexperienced people to look after the network, etc. and even with the greater CapEx it's still in the same situation. A company's greatest asset is its' staff - fact. Look after the staff they look after you.

This way of doing things seems to be working ok :)

You beat me on that one Andre quite agree with you, hence I must be one of NTls greatest assets.

Being a customer:D

Hmm agreed, but not in the sense I was discussing. Fair enough though, absolutely true. I lubs customers they pay my wages :)

Well I lubs nearly all customers :p

Nearly all Customers, you should appreciate they are all stakeholders in the Business

JustAnotherN00b said The only flaw (not a dig just using the opportunity) in that comment is the ones who have suffered the most through loss of perks and being treated the worst are not people sat in offices, they are indeed the people who are out their looking after the networks.

I think it would be a great time for ntl to conduct a survey amongst the network/service techs and see what result they get.
Although the annual surveys stopped when they were getting to many complaints before.

Better still offer them voluntary redundancy and see how many takers they get, in some areas they would be quite suprised:(

Its obvious everything in the NTL Garden is not rosy, i have heard this before from NTL service people.

It must be very hard to keep technical people even with the offers, recently saw a few techs jobs advertised.

So it seems even the freebies do not attract the right calibre of people

I think the idea of giving the company products at a discount is the theory that because you work for the company and have contributed in making the product, you should get it at 'cost' - ie. a rate that makes no profit for the company.

Also the logic is that when you purchase goods from the company, the company shouldnt be making a profit out of you.

It's also a 'perk' and a way of the company rewarding you for your loyalty in using the company's product by giving you discounted goods - it's cheap for the company and (if possible) stops you buying from a competitor.