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-   -   Overclockers.co.uk (https://www.cableforum.uk/board/showthread.php?t=10185)

mrmassive 08-04-2004 00:54
Re: Overclockers.co.uk
 
with the amount of packages comming into the country they do random checks so far i havent been burnt and even if they charge and ive a few iteims with a 10quid customs charge its still cheaper

Bifta 08-04-2004 00:55
Re: Overclockers.co.uk
 
Quote:
Originally Posted by mrmassive
with the amount of packages comming into the country they do random checks so far i havent been burnt and even if they charge and ive a few iteims with a 10quid customs charge its still cheaper
And the other points I mentioned? What happens if the items you receive are DOA?

mrmassive 08-04-2004 01:03
Re: Overclockers.co.uk
 
not happend yet and if it was id send it to the manufacture here like my processor to intel uk like my citizen watch i paid for cost 140quid over here 349quid. Has a 5yr warranty and in the book it says to send to nearest repair centre which is citizen uk not a problem and if iteim is damaged in the post its insured and i have credit card purchase insurance and when i use paypal covereed up to 250quid so theres no problem

danielf 08-04-2004 01:11
Re: Overclockers.co.uk
 
Quote:
Originally Posted by mrmassive
not happend yet and if it was id send it to the manufacture here like my processor to intel uk like my citizen watch i paid for cost 140quid over here 349quid. Has a 5yr warranty and in the book it says to send to nearest repair centre which is citizen uk not a problem and if iteim is damaged in the post its insured and i have credit card purchase insurance and when i use paypal covereed up to 250quid so theres no problem
Did you get your degress from a 'prestigious non-accredited university'? There's a few keys on the keyboard you want to check out. It'll help your communication skills.

Richard M 08-04-2004 01:21
Re: Overclockers.co.uk
 
OK, chill out a bit... :)
Lets get back on topic shall we? ;)

Bifta 08-04-2004 01:24
Re: Overclockers.co.uk
 
Quote:
Originally Posted by danielf
Did you get your degress from a 'prestigious non-accredited university'?
Like here for example? http://www.cableforum.co.uk/board/sh...ighlight=argos :erm:

Tezcatlipoca 17-04-2004 23:45
Re: Overclockers.co.uk
 
Quote:
Originally Posted by Richard M
Lets get back on topic shall we? ;)

What should hopefully be the final update on this................


- Still haven't had any replies to any of the multitude of emails I've sent to various Overclockers email addresses.

- I wrote a very long & detailed email to Trading Standards (sent it to two offices - the Cambridge one, as that's where I live, & the Stoke one, as that's where OCs UK is based). First person I spoke to said I had a case, & that someone else would contact me. Second person I spoke to said that..."sorry, it's a civil matter. we have no power over this. You'd have to take them to the Small Claims Court, which wouldn't really be worth it, as that would cost you more than the final amount they still owe you."

So, I once again tried to phone Overclockers (as they don't reply to my emails)...

Phoned a few times from work (support line is shut by the time I get home). No answer. On hold for ages....

Phoned again today...on hold on the support line as usual. Gave up & tried the sale line, despite them telling me previously "we can't handle that - phone support".

Eventually got through to the sales line. Explained things once again. The guy on the phone (who also happens to be one of the same people who answer the support line, on the odd time it does answer), begrudgingly agreed to refund the final amount (seeing as they had actually agreed to do that 2 weeks ago - in 3 seperate emails & 1 phone call).

So. A result at last. I now have all my money back :)

Although, also decided to check out what rate the support line is (something I should have done ages ago). It's an 0871 number, which is apparently, I now belatedly found out, 10p/min. Good job I made most of my calls to it from work, lol.

[Strangely, the sales line (staffed by the same people it seems) is a normal 0870 national rate number. Phone sales, pay 3/2/1p per min, get through eventually. Phone support, pay 10p/min, be on hold for half an hour or more, & eventually, maybe, get through, to the same person as if you'd phoned sales.]

Bifta 18-04-2004 01:03
Re: Overclockers.co.uk
 
Quote:
Originally Posted by Tezcatlipoca
What should hopefully be the final update on this................


- Still haven't had any replies to any of the multitude of emails I've sent to various Overclockers email addresses.

- I wrote a very long & detailed email to Trading Standards (sent it to two offices - the Cambridge one, as that's where I live, & the Stoke one, as that's where OCs UK is based). First person I spoke to said I had a case, & that someone else would contact me. Second person I spoke to said that..."sorry, it's a civil matter. we have no power over this. You'd have to take them to the Small Claims Court, which wouldn't really be worth it, as that would cost you more than the final amount they still owe you."

So, I once again tried to phone Overclockers (as they don't reply to my emails)...

Phoned a few times from work (support line is shut by the time I get home). No answer. On hold for ages....

Phoned again today...on hold on the support line as usual. Gave up & tried the sale line, despite them telling me previously "we can't handle that - phone support".

Eventually got through to the sales line. Explained things once again. The guy on the phone (who also happens to be one of the same people who answer the support line, on the odd time it does answer), begrudgingly agreed to refund the final amount (seeing as they had actually agreed to do that 2 weeks ago - in 3 seperate emails & 1 phone call).

So. A result at last. I now have all my money back :)

Although, also decided to check out what rate the support line is (something I should have done ages ago). It's an 0871 number, which is apparently, I now belatedly found out, 10p/min. Good job I made most of my calls to it from work, lol.

[Strangely, the sales line (staffed by the same people it seems) is a normal 0870 national rate number. Phone sales, pay 3/2/1p per min, get through eventually. Phone support, pay 10p/min, be on hold for half an hour or more, & eventually, maybe, get through, to the same person as if you'd phoned sales.]
Interesting point about Small Claims Court, I didn't think it cost anything.

Tezcatlipoca 18-04-2004 01:07
Re: Overclockers.co.uk
 
Quote:
Originally Posted by Bifta
Interesting point about Small Claims Court, I didn't think it cost anything.
Neither did I, but the guy from Trading Standards said it was, IIRC, £35.

Bifta 18-04-2004 01:18
Re: Overclockers.co.uk
 
Quote:
Originally Posted by Tezcatlipoca
Neither did I, but the guy from Trading Standards said it was, IIRC, £35.
Yeah, but if you win, they have to pay that fee, including any other expenses, e.g. travelling to the court, loss of earnings for the time you might spend in court etc.

http://www.compactlaw.co.uk/freeinfo...ims/smcf2.html

Tezcatlipoca 18-04-2004 01:26
Re: Overclockers.co.uk
 
Yeah, true.

But as the remaining un-paid refund was for only about 15 quid, there would have been little point.

If they had dragged any longer than they had done with the original refund, then I definitely would have taken them to Small Claims, as it would have been for £130ish .

Bifta 18-04-2004 01:31
Re: Overclockers.co.uk
 
Quote:
Originally Posted by Tezcatlipoca
Yeah, true.

But as the remaining un-paid refund was for only about 15 quid, there would have been little point.

If they had dragged any longer than they had done with the original refund, then I definitely would have taken them to Small Claims, as it would have been for £130ish .
Take a day's holiday, get 50 of us who've read this thread to take a day's holiday too and come as witnesses, claim your day off as expenses and do the same for us, let's say an average of £75 per day each, + travel, let's say £100 each, + the 30 quid fee, ooh £5,130 claim .. that'd soon put the wind up them :D

edit: But then they'd probably not hear your case in SCC ...

Tezcatlipoca 18-04-2004 01:35
Re: Overclockers.co.uk
 
Quote:
Originally Posted by Bifta
Take a day's holiday, get 50 of us who've read this thread to take a day's holiday too and come as witnesses, claim your day off as expenses and do the same for us, let's say an average of £75 per day each, + travel, let's say £100 each, + the 30 quid fee, ooh £5,130 claim .. that'd soon put the wind up them :D

edit: But then they'd probably not hear your case in SCC ...
LOL, I like it :D

:LOL:

carlingman 18-04-2004 01:47
Re: Overclockers.co.uk
 
Quote:
Originally Posted by Bifta
Take a day's holiday, get 50 of us who've read this thread to take a day's holiday too and come as witnesses, claim your day off as expenses and do the same for us, let's say an average of £75 per day each, + travel, let's say £100 each, + the 30 quid fee, ooh £5,130 claim .. that'd soon put the wind up them :D

edit: But then they'd probably not hear your case in SCC ...
:LOL:

Like it as well although drop £130 as i believe the Small Claims Court only handle amounts up to £5000.

:D


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