Re: Pipex have turned completely crap
 

So today I try to call Pipex up as I have the results of a day's worth of speed tests .. but "due to exceptionally high call volumes we cannot take your call" ..... quaint ......

Re: Pipex have turned completely crap
 

I call the good old "We're too busy to speak to you" routine the "laxative effect" because it irritates the crap out of me.

Re: Pipex have turned completely crap
 

Had Pipex for approx 12 months. No probs.

Only ever notice it being slow every now and again. Never been down and no problems.

I would recommend them, but I understand that people get different service.

Re: Pipex have turned completely crap
 

Was about to join Bifta this morning in attacking Pipex as I was getting very poor speeds - until I realised my machine was downloading a Windows update and I remembered I was currently downloading 602office :spin:

Re: Pipex have turned completely crap
 

2 and a half hours later and I still can't get through to them :(

Re: Pipex have turned completely crap
 

In what way m8?

I just rang Tech Support, & was speaking to someone 3 minutes & 45 seconds after dialling their number. :confused:

Re: Pipex have turned completely crap
 

I was getting "due to exceptional blah blah blah" perhaps they've had a little forsight and decided to put people on the phones now.

Re: Pipex have turned completely crap
 

Finally got through to someone at Pipex yesterday, after an hour of titting about I was told "there is a fault, we don't know what it is, we don't know when it'll be fixed" ... Thank christ I'm leaving them, I'm pleased to say my activation date for the migration to Nildram is in 9 days time :D Welcome letter came this morning.

Re: Pipex have turned completely crap
 

My migration to Nildram was completed this morning, my download speed has now gone back to what it should be i.e. >110kbps, I get NO packet loss while gaming, I don't have to reboot my router every time I connect to an FTP server ... it just works .. perfectly, and don't forget, Nildram offer 24x7 tech support as opposed to p*ss poor support offered by Pipex in office hours only.

Re: Pipex have turned completely crap
 

Did you have to pay to leave Pipex?

I have looked at Nildram & its a costly activation fee (and they done even include the modem for that!) so it looks pricey to me.
All that money for an extra 50mb of webspace not to use..

Re: Pipex have turned completely crap
 

By the way, whats the number to call Pipex support?

I cannot find it on thier website & fancy calling the odd time to check it out.

Re: Pipex have turned completely crap
 

Yeah but in Bifta's case I think it's not just an extra bit of space, it's about having a service which is equal to what he's paying.

Re: Pipex have turned completely crap
 

Nildram offered me a free migration, but yes, I'll have to pay 58 quid or so to Pipex for the pleasure of leaving them, I'm however angling for a partial refund as I've had less than a 256k service for around 2 months, if I don't get anywhere with that I'll get trading standards to sort them out.

Re: Pipex have turned completely crap
 

I would try to state that you have given them ample opportunity to resolve the issues, and they elected not to do so. They agreed there was a problem, they did not fix it - simple breach of contract. You have given them notice to cancel, and in my opinion you should not have to pay to exit the service.

Put it all in writing to the MD or Director of Cust Servs.

Re: Pipex have turned completely crap
 

I might well do that, I'll wait and see if they even bother replying to my email.