Re: Can't get Digital just cos im a student - WTF ?
 

I took offence Neil because you advised a new poster to take Sky, because they and you had'nt been able to sort something out at that point with ntl.

You might as well replace the cable TV help forum with a Sky advert. The forum isn't needed with that sort of advice.

Hence being the only forum I have any real interest in, I don't really feel the need to be here.

Given that I can see no way of agreeing with your particular method of dealing with ntl related TV problems, which you still stand by, I choose to leave. Please delete my account, and username.

Please let me know if any PM confirmation is needed.

Re: Can't get Digital just cos im a student - WTF ?
 

I think we'll all be sad to see you go. Guess it's too late now to ask you to reconsider, but for what it's worth, I think you should stay.

And I'll see you on Digitalspy :)

Re: Can't get Digital just cos im a student - WTF ?
 

Sorry to see you go.

I agree, Neil was very quick to jump in with the sky ADSL route. There are often reasons that people cannot get sky (planning or just plain asthetic). As a mod on a cable forum (not just an NTL Hell forum now), you should be supportive of the cable industry as the technically better of the two platforms (Sky/ADSL vs Cable), and whilst in the end if a problem can't be resolved a move should be a suggested solution, a customer wishing to buy cable should not be put off from the start. I'm certainly generally happy and glad I got them to site survey and install cable not sky in my house.

Re: Can't get Digital just cos im a student - WTF ?
 

And how 'happy' would you have been if Sky had messed you about in the way that they did the thread starter? And would you have still been 'happy' to give a company who behaved that way towards a customer your hard earned cash?

Doesn't bode well for the future does it when starting a relationship with a company does it?

I am supportive of ntl when I feel the need arises. ntl messing around a customer like this is unacceptable, & in this day & age of consumer power & choice, ntl (or any company for that matter who behaved in this way-making a customer resort to posting on a website to get help) do not deserve the customer's money-or am I missing something here?

Please don't preach to me about what example I should or shouldn't be setting, we didn't set these sites just to up to portray the image that ntl do everything right.

Where someone comes on & makes an unreasonable request of ntl (such as here: http://www.cableforum.co.uk/board/sh...ad.php?t=10052, I will support them 100%.

But when ntl are totally lame & pathetic in their dealings with a customer, then I don't see why they should behave like that & still get that customer's money-simple.

Re: Can't get Digital just cos im a student - WTF ?
 

Well, I tried :(
Of course it's your choice entirely and I respect that.
So thanks for all the help and contributions, I'll see you over on DS :)

Browneggsandham

Re: Can't get Digital just cos im a student - WTF ?
 

Cheers mate. For some reason I'm still here. Lets see how many posts I can make before I'm deleted.

No-one so far has seen fit to disagree with me. Cept one. :dozey:

Re: Can't get Digital just cos im a student - WTF ?
 

If they do you've got a fair bit of support ;)

Re: Can't get Digital just cos im a student - WTF ?
 

With regards to dealings with students, ntl generally find that they are at student properties for a 9 month period then return to their home address hence the reason for a 9 month contract. I beleive the reason why digital is not offered is because of the problem with uplifting the stb when the student moves out at the end the term (digital boxes are far more expensive than analogue and are more in demand). Students can get digital but they must move onto a 12 month contract, I know this because I have set up numerous students with digital but always under the 12 month contract. It could be that the CS person you spoke to noticed the student customer type on your account and assumed that digital could not be given but if you go through to the Upsell dept you should find them more helpful. Any problems and you can PM me your details if you wish. ;)

Re: Can't get Digital just cos im a student - WTF ?
 

Proppin, sorry to see you go. Your posts have always been informative, and entertaining too.

On a seperate(ish) note, I will re-iterate what I said on the Thank you thread. We need more NTL (& Telewest now) employees on here.

I was under the impression this was a help site (hence the nthellworld name being effectively put on a back burner). Surely if people are having problems with their STBs and Cable Modems, the employees are best placed to answer questions? They aren't going to keep coming here if they have the impression that they are either going to get $lagged off, or that certain people just seem to answer every question with "NTL (or Telewest) is crap. Get Sky/ADSL".