Re: Occasional Dropouts
 

and you are right to be, there is still an issue. If there was a problem with noise on VM's end it would manifest as errors on one channels. Post rs errors should be very few and far between. You shouldn't see any at all, absolutely 0, and even when I have had problems in the past it has only been a handful. You have got over 1000 on each channel which means there is something wrong with your line again. I would hazard a guess that when they came out last time and replaced bits that they may not have tightened up some of the connectors in the box on the outside of your house or something and some water has got in over the last couple of days.

It is up to you how long you want to leave this for. You can wait to see if it gets worse but it is going to need sorting out and the sooner the better. If i were you I would ring them up and tell them you are still having the same problem and it hasn't been fixed from the last time they came out. Keep your graphs going (you can look at them historically) so when a tech comes round and says he replaced everything and cant find anything wrong you can show him the graphs, the packet loss and disconnects.

Re: Occasional Dropouts
 

Doh.

Do I need to a raise a new case with VM? The engineer left a phone number to text if it went wrong in the next 48 hours but this is a week later....

Re: Occasional Dropouts
 

You can try the tech first because you might find he comes out faster (like tonight after work) rather than if you were to arrange through VM. They give you their number so that if there is something wrong they can fix it on the q.t. because if you ring VM and say it still hasn't been fixed it will go down on the tech's record as a faulty repair/installation. There was an intermittent network in my area a few years ago which resulted in frequent random dropouts which were affecting everything. VM got onto toute suite and even though they fixed it on day 1 of me reporting it the tech was very good and rang me everyday for one week to make sure it was fixed and everything was okay. Definitely give him a ring first, the worst thing he can do is say he can't help you/he is too busy bla bla bla and you need to arrange a call centrally. Which ever way you decide to go I would make a call today so you get something arranged because the weekend is just going to be dead time.

Re: Occasional Dropouts
 

Do you know the drop out was only you?

I wouldn't worry too much unless it happens regularly, but I would reboot the router from the GUI to reset the errors.

Re: Occasional Dropouts
 

Nah it keeps happened again now. A week of being perfect and then BAM same issue. I am thinking it might be the water too.

I sent a text to the engineer and he said he would get back to me today but haven't heard anything today, wondering how long to give him until I just phone VM.

Re: Occasional Dropouts
 

Tbh i would give him the whole day and only ring VM if you havent heard anything tomorrow. If it is his day off he will want to come round when has done whatever he had planned for today and similarly if he is at work he'll try and get jobs done quickly to give him enough time at the end of his shift to pop round. Either way i dont think you'll hear anything until late afternoon/evening.

Re: Occasional Dropouts
 

Well, he said he would contact me this morning as he would be in the area today but I'll give more time. I guess there is no real urgency between today vs tomorrow to phone VM.

Re: Occasional Dropouts
 

any news?

Re: Occasional Dropouts
 

i've been having really bad dropouts on my VM connection for the last 2 weeks but the service status checker says that there aren't any issues in my area. Called up VM and was told theres a capacity issues in my area which may be causing the dropouts when usage in the area is high. I was told that the capacity issue should be fixed by the 24th of June. Not sure if this is true or im being fobbed off.

Re: Occasional Dropouts
 

You are being fobbed off to get you off the phone for a couple of weeks. When you ring back and say you was told it would be fixed on 24th they'll say it has been put back to xx date dye to unforeseen circumstances and that will be a lie as well. They are just trying to buy time for enough people to get back to work to take some load off the work. It was designed to cope with everyone being at home 24/7.

Re: Occasional Dropouts
 

The interesting thing is it had been rocked solid up until 2 weeks go.

Re: Occasional Dropouts
 

I would post it on VM forum then you won't have to speak to anyone, it'll take around a week for a reply though, but they will check your connection and arrange an engineer via pm if they find a fault.

Re: Occasional Dropouts
 

If your connection is being particularly bad, try using your mobile to run a test on the VM website. https://my.virginmedia.com/faults/service-status

In some cases it will detect that there is an issue and give you the option to book an engineer and choose a slot. But if you run it 3 times and it doesn't find an issue, you're then locked out of running it for a day (which is crazy...)

Re: Occasional Dropouts
 

2nd engineer come and gone and already the RS errors have started again. Sort of giving up hope at this point.

---------- Post added at 13:33 ---------- Previous post was at 13:17 ----------

Re: Occasional Dropouts
 

Did the engineer say what he had done or replaced? Ring up and put in a complaint and say you have had 2 engineers out and the fault is still there and you have evidence of it. Afaik on the third call out the principle engineer has to attend. Show him the rs errors and the graph and they will see that something is awry. There must be a damaged cable or something somewhere which they haven't found. They can't keep coming out and leaving saying everything is ok.