Re: [Merged] Manchester Proxies.
 

sorry to trouble everyone but back to specified proxy again

Re: [Merged] Manchester Proxies.
 

and have you phoned ntl and told them?

Re: [Merged] Manchester Proxies.
 

Apart from about 15 minutes early last night, I am still having no problems, have never had to specify a proxy.

Re: [Merged] Manchester Proxies.
 

Same here in Warrington :D

Re: [Merged] Manchester Proxies.
 

:confused: i give up

Re: [Merged] Manchester Proxies.
 

i repeat...

Re: [Merged] Manchester Proxies.
 

Badnbusy, Yep i've had the same, no fair :(

Re: [Merged] Manchester Proxies.
 

Don't give up-just ring them.

Re: [Merged] Manchester Proxies.
 

:disturbd: again

Re: [Merged] Manchester Proxies.
 

have you rung them again then?

Re: [Merged] Manchester Proxies.
 

Monkey thanks for those numbers to ring - I was just annoyed that if I end up with any problems on a weekend there never seems to be anyone there to fix it - BB aside given I can call the people in Swansea - TV on the other hand..... I am still using the proxy that I was given and my browsing is fine at the moment, but I thought the idea was that you don't need to specify a proxy, you just surf the net and get serviced by whichever one is not overloaded or too busy?

Re: [Merged] Manchester Proxies.
 

At the end of the day, it doesn't make a difference whether you specify a proxy or not, because even if you don't specify one, you will go through one transparently anyway.

Re: [Merged] Manchester Proxies.
 

Yeah I know if I don't specify one I will go through one transparently, but thats when I have the problems surfing if I am left to be allocated one. I am gonna stick with the settings I have at the moment as its working fine.....that is until it all goes tits up as usual!

Re: [Merged] Manchester Proxies.
 

that concurs with my views not the proxies at fault but the load balancing software thats goes tits up

Re: [Merged] Manchester Proxies.
 

'Eng-How many times have you rung ntl Tech Support re your browsing/proxy problem this year?

Re: [Merged] Manchester Proxies.
 

Lost count;)

Re: [Merged] Manchester Proxies.
 

I'm in the Manchester area.

Is it because of the proxy problems (transparent proxy) that I am getting slow speeds from servers in China?

Re: [Merged] Manchester Proxies.
 

Any particular sites?

Re: [Merged] Manchester Proxies.
 

Its on IRC, I get lots of timeouts.

Re: [Merged] Manchester Proxies.
 

IRC won't be affected by proxy issues on port 80.

Re: [Merged] Manchester Proxies.
 

ringing up is a royal pain thats why a lot of people dont bother, I DID ring them but just got told there is no problem, simple because 1 file downloaded ok, speaks of arrogance.

What about if ntl know there is a fault but noone has rang up do they deliberatly wait for the complaints to take action?

There must be monitoring software do they monitor and look for abnormalities things like sudden drop in traffic?

NTL are so stubborn on this if they turn of these proxies it will save so much hassle, turn them off send a email to customers explaining how to manually use a proxy then the customer has the choice.

Re: [Merged] Manchester Proxies.
 

Another hapy customer of NTL CS at least they said it was the WCCP software that was bobbins to me

Re: [Merged] Manchester Proxies.
 

It's all gone terribly slow for me tonight. Anyone else round here suffering?

Re: [Merged] Manchester Proxies.
 

Try the proxy itself its usually the NTL routing software

Re: [Merged] Manchester Proxies.
 

:rant:
well... 22 pages of moans plus countless more on other threads...
i've never had a day's trouble with the speed/availability/etc of ntl 150k BB in 6 months... except for the day of installation when the ntl man forgot to patch my pc for the blaster virus and so the inevitable happened (i think it was about 3 minutes after plugging the ethernet cable in before my pc turned itself off (i hadnt even worked through the installation CD....) :LOL:
but i've found the customer service to be brilliant, (although i suppose it depends on who you get put through to)

it just gets a tad bit frustrating reading the same bile vomited up on these forums every day... :afire:

some of you should be put onto BT's 1gig a month cap broadband and see how much you whine about that!:mad:

well perhaps i'll turn bitter and resentful too once my connection goes crap... :D

Re: [Merged] Manchester Proxies.
 

Erm ... it's not ntl's responsibility to patch your PC. It's yours, as it is your property.

And what was he doing on it anyway? Isn't there some kind of rule preventing ntl staff from going on customer's PC's?

:confused:

Re: [Merged] Manchester Proxies.
 

you can pay for a managed install, where an engineer will setup your computer for BB and register as well. I am not sure this is available in all regions, but i have heard the price is normally about £50, but some franchises have offered it for free in the past.

Re: [Merged] Manchester Proxies.
 

my fault there... i was meant to say leave a patch on a floppy for us to install
but yes, at the time they were meant to give these patches out but he forgot.

yeah that's true... it was £25 here in the north west (i think...) so i decided to do it myself (i mean 25 quid for a guy to put a cd in the cd drive... no thanks)
But obviously that backfired and i wasnt able to use BB (or my pc for longer than 60 seconds) for about 5 days... in the end i got so tired of waiting for the patch ntl customer services said would be here in 2 days (it arrived in 2 weeks) that i just got a mate to get the fix and patch for me

Re: [Merged] Manchester Proxies.
 

I agree with hawkseye000, I have been with NTL for years and had only one really bad problem. CS were really good and I had a network engineer spend several evenings at my house with meters etc. and he located the problem down to an unauthorised user, which once dealt with cleared up my problems. Last night I was informed that users within my postcode area had access problems when I phoned CS and it was being dealt with, so that saved a long wait on the phone. I unfortunately can not try ADSL as BT refuse to upgrade my local exchange so I can't compare, however my mates who have ADSL seem to have more problems than I do.

Not saying that NTL is perfect, as some sites (yahoo profiles) dont seem to be accessible, but I can't complain as I would say that I seem to have a good 95% up-time.

Re: [Merged] Manchester Proxies.
 

exactly

Re: [Merged] Manchester Proxies.
 

So just because you lot haven't had bad experiences with NTL, you think others shouldn't complain about it? Kindly remind yourselves how this site came in to being.....

Re: [Merged] Manchester Proxies.
 

I had a bad experience that left me with no BB for over 2 months, but CS and TS were good and i was not charged for those months and indeed had a free month.

I am not saying don't complain but surely the complaints and niggles should be constructive. It appears that a lot of complaints are voiced here and not with NTL themselves, and people tar everyone (CS & TS) with the same brush. Additionally shouldn't we praise good service and staff too?

BTW I have nothing to do with NTL, other than being a customer, but I have been very fortunate in having less trouble with NTL than when I subscribed to BT and SKY.

No offence was meant and hopefully none taken.
_________________________________________
Treat others as you would expect to be treated yourself, if not then just kick 'em whilst they're down!

Re: [Merged] Manchester Proxies.
 

no no no no no... i understand how frustrating life, ntl, etc sometimes is...
and feel free to whine all you like...
its just i like to see pages where people's problems are solved, or they have a bit of a laugh...
but as they say... whatever turns you on

Re: [Merged] Manchester Proxies.
 

Well done am assuming no problems with your cable tv, or phone aswell as BB well done

Re: [Merged] Manchester Proxies.
 

by the way th'engineer I find your signature very accurate, good advice.

Re: [Merged] Manchester Proxies.
 

i'm not sure if that's sarcasm or warmness

Re: [Merged] Manchester Proxies.
 

Sarcasm would be my bet ;)

Re: [Merged] Manchester Proxies.
 

A warm welcome to a new contributor with no Set top box problems or telephone probs not a call to CS

Re: [Merged] Manchester Proxies.
 

OK explain to me this. Why should I call CS/TS on an 0845 number to tell NTL their proxies are shafted? Yes I bitch on here because I won't pay for the privelage of debugging NTL's network for them. The proxies caused problems in the past hence why they where switched off. NTL knows this and yet still switched the proxies back on.

The above said I have 'tried' emailing NTL about the issues and pretty much as I expected got a totally useless almost unrelated response from them. I replied saying as much and received no further contact.

Re: [Merged] Manchester Proxies.
 

phoning c/s is free... if you complain about a technical issue, they will transfer you to t/s anyway... and that will be free too.

Re: [Merged] Manchester Proxies.
 

I learn something new every day :)

Re: [Merged] Manchester Proxies.
 

If you ring the CS number and click on the option for Broadband faults it automatically transfers you to tech support

Re: [Merged] Manchester Proxies.
 

Debsy is right about that you dial 151 then press the option, as said before if you have problems ring.

Remember if you ring it it may get sorted, its not the proxies its the load balancing software wccp (as told to me by TS).

The proxies you can check by specifying one

Re: [Merged] Manchester Proxies.
 

I get the feeling you dont like users posting if there service is ok, But there again that does make good reading does it :) :LOL:

Re: [Merged] Manchester Proxies.
 

Not at all Bill you should know me better than that by now :angel::LOL:

manchester proxy routing software
 

to whom it may concern Bill C, Justanothernoob, BBking.

The proxy routing software seems to be ******** again having to specify proxies..

Any help appreciated

Th'eng

Thankyou

Re: manchester proxy routing software
 

Usual drill - sites you're having problems with, nature of problems, are they reproducible, have you reported them by phone?

n00b's on holiday IIRC. Bill C is probably still sulking after your crack yesterday :P

Re: manchester proxy routing software
 

I will report it BB can not get any sites unless i specify a proxy hence load balancing software suspect again.

Think Bill is lurking not sulking:D

Re: manchester proxy routing software
 

BBK just tried it again still the same defo proxy routing no sites until proxy specified

Re: manchester proxy routing software
 

isn't this just a repeat of this thread?

http://www.cableforum.co.uk/board/sh...nchester+proxy

i feel another merge coming on....

Re: manchester proxy routing software
 

Ok then anyone else on this board in the North of Manchester having the same problem at the moment :)


And hi all :PP:

Re: manchester proxy routing software
 

seems ok for me

Re: manchester proxy routing software
 

I seem to be ok in Droylsden

Re: manchester proxy routing software
 

At least you know how to fix the problem now do not turn off the proxies they are good.
Just sort out the routing/load balancing software

I am surprised at you monkeybreath a customer helping and you slag him

Re: manchester proxy routing software
 

kits are you on manchester south must be manc north even pinning down for you monkey breath

Re: manchester proxy routing software
 

A tracer I have just done..

Tracing route to www.bbc.net.uk [212.58.224.55]
over a maximum of 30 hops:

1 10 ms 10 ms 10 ms 10.11.32.1
2 10 ms 10 ms 10 ms oldh-t2cam1-b-ge-wan51-120.inet.ntl.com [80.5.16
4.209]
3 10 ms 10 ms 20 ms mant-t2core-b-ge-wan64.inet.ntl.com [213.104.242
.181]
4 10 ms 10 ms 10 ms man-bb-b-so-210-0.inet.ntl.com [62.253.184.61]
5 10 ms 20 ms 10 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

6 20 ms 20 ms 20 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

7 20 ms 20 ms 30 ms tele-ic-2-so-100-0.inet.ntl.com [62.253.185.74]

8 20 ms 51 ms 20 ms 212.58.239.217
9 20 ms 20 ms 10 ms www9.thdo.bbc.co.uk [212.58.224.55]

Trace complete.

Re: manchester proxy routing software
 

:notopic:

erm... what slagging was i doing? i just pointed out the suprisingly similar thread...

this is off topic so if you want to discuss it with me more then take it to PM

/:notopic:

I have not heard of any proxy problems in the machester area at the moment, but i will keep you posted if i do.

MB

Re: manchester proxy routing software
 

Ok i know this is south but here are the results of the southern judge.


Tracing route to www9.thdo.bbc.co.uk [212.58.224.55]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 9 ms 7 ms 7 ms 10.15.16.1
3 7 ms 7 ms 7 ms bagu-t2cam1-a-ge-wan52-121.inet.ntl.
4 9 ms 8 ms 8 ms bagu-t2core-a-ge-wan61.inet.ntl.com
5 9 ms 41 ms 10 ms man-bb-a-so-100-0.inet.ntl.com [62.2
6 * 31 ms * man-bb-b-ae0-0.inet.ntl.com [62.253.
7 55 ms * * win-bb-a-so-300-0.inet.ntl.com [62.2
8 15 ms 20 ms 35 ms gfd-bb-b-so-500-0.inet.ntl.com [213.
9 22 ms 22 ms 29 ms tele-ic-2-so-100-0.inet.ntl.com [62.
10 16 ms 29 ms 19 ms 212.58.239.217
11 27 ms 16 ms 16 ms www9.thdo.bbc.co.uk [212.58.224.55]



and this is with quake 3 running on 1 machine and the other 2 surfing :)

Re: manchester proxy routing software
 

heres mine
Tracing route to www.bbc.net.uk [212.58.224.114]
over a maximum of 30 hops:
1 14 ms <10 ms <10 ms 192.168.2.1
2 13 ms 14 ms 14 ms 10.23.48.1
3 14 ms 14 ms <10 ms oldh-t2cam1-a-ge910.inet.ntl.com [80.5.164.61]
4 14 ms 13 ms 14 ms mant-t2core-a-ge-wan62.inet.ntl.com [213.104.2
.41]
5 13 ms 14 ms 14 ms man-bb-a-so-230-0.inet.ntl.com [62.253.184.57]
6 * 28 ms * man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 110 ms 68 ms 55 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138

8 14 ms 14 ms 41 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.13

9 69 ms 14 ms 27 ms tele-ic-2-so-100-0.inet.ntl.com [62.253.185.74

10 27 ms 14 ms 27 ms 212.58.239.217
11 14 ms 27 ms 28 ms www14.thdo.bbc.co.uk [212.58.224.114]

but with proxy specified

Re: manchester proxy routing software
 

Apart from the problems with this site due to the recent events, my browsing has been fine since the proxies came back on line, no real problems at all.

Re: manchester proxy routing software
 

Heres the Hyde verdict

Tracing route to www.bbc.net.uk [212.58.224.113]
over a maximum of 30 hops:

1 8 ms 9 ms 8 ms 10.13.48.1
2 10 ms 8 ms 9 ms oldh-t2cam1-a-ge-wan52-122.inet.ntl.com [80.5.16
4.89]
3 10 ms 10 ms 14 ms mant-t2core-a-ge-wan64.inet.ntl.com [213.104.242
.53]
4 10 ms 9 ms 12 ms man-bb-a-so-230-0.inet.ntl.com [62.253.184.57]
5 11 ms 19 ms 9 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
6 16 ms 26 ms 15 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

7 17 ms 16 ms 19 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

8 19 ms 17 ms 31 ms tele-ic-2-so-100-0.inet.ntl.com [62.253.185.74]

9 17 ms 18 ms 19 ms 212.58.239.217
10 17 ms 17 ms 18 ms www13.thdo.bbc.co.uk [212.58.224.113]

Trace complete.

Re: manchester proxy routing software
 

As pointed out many times before - tracert's have little to do with proxy servers - so you are not really proving much.

Anyway - time to merge this. :)

Re: [Merged] Manchester Proxies.
 

Still not working this morning having to sp[ecify proxies anyone got latest list or link to it

thank you NTL
 

time 6.43am its just started working again a bit slow well done whoever fixed it.

It will speeed up

Re: [Merged] Manchester Proxies.
 

Blimey, Steve, you were up before me, and I had the nipper yelling his head off at 6:38.

Nice traceroutes chaps. All seem to demonstrate how excellent the ntl service is as regards latency and passing traffic quickly :)

Is browsing ok in the NW now? I must say I've seen very few issues there in recent weeks.

Re: [Merged] Manchester Proxies.
 

Running like the wind here in Warrington :Sprint:

Re: [Merged] Manchester Proxies.
 

The early bird :D browsing ok checked at 06.30 still had to use proxy direct. Then it came back at 6.43.
Is a bit slow getting the home page(ntlworld.com) but after that its motoring :).
Might be worthwhile monitoring the software BBK