Re: Price increase
 

cheer mate, may as well have a scan :)

Re: Price increase
 

There used to be an icon on the ntl screen that advised - manangement intellegence - This did not exist - it was a misnomer

Re: Price increase
 

do we know for definite what the price rises will be esp 150k BB

Re: Price increase
 

Yes Neil posted them yesterday, 150k is staying as is

Re: Price increase
 

i think the comparison is pretty good. Freeview boxes cost peanuts and prices are still falling. The only maintenance involved is with an aerial. That's the worst case scenario becasue if you have a loft aerial or inddor aerial there's pretty much zero maintenance.

Also, you imply that NTL always pays for installation, when I believe that there is actually a charge for this - free installation is a special offer i think, rather than something everyone can have all the time. Also, even if you get free installation they can still bill you if the install is complicated.

On top of that the NTL service didn't have any volume control back when I had it and you are locked into a 12 month contract.

Much extra bbc content is missing even on radio channels and many boxes crash, are slow or lack basic outputs.

My freeview set-up cost me a grand total of 49 quid almost three years ago including all maintenece, hardware, installation, wiring, servicing etc etc (and i am not especially good with electronics). At current NTL prices the cost would be 700 quid!

Of course the NTL service is better than Freeview in some ways becasue it has more channels, and you do get a crap phone line (whether you want it or not). But the charges just keep going up and up, and the service still isn't up to standard. The vast majority of Freeview boxes are near perfect and very very reliable indeed (especially compared to NTL hardware). I expect most boxes will easily outlive your average tv. Also, they keep boosting the signal quality in many areas, so there are less and less people needing aerial upgrades.

Hopefully the government will force terrestrial channels to go Free to air on satellite as Ofcom have proposed. Then with any luck there will be almsot no one (other than NTL employees) left on the base pack.

The fact is that his post wasn't totally fair, but yours is much worse.

I know you're just trying to defend you beloved NTL, but the way to do this isn't though misleading people about the facts or implying that Freeview is costly to buy/maintain. I know this has been said beofre, but please don't fight innacurate posts with even more innacurate ones.

Re: Price increase
 

I have freeview as I no longer live in an ntl serviced area and I can honestly say I wouldn't mind paying that little bit extra for more decent channels.

Freeview is nice because it gives us a better (sorta) quality of picture. Apart from all the pixelation, but that's because we are in a bad signal area that FV says we shouldn't even get their service. BUT, it's selection of channels really is where it falls down. Their boxes are good, the EPG is fine, the menus are fine etc.

But unless I'm a kid or like travel, food, house or history I'm a big buggered.

The only channels I really watch are the terrestrial ones, TMF, The Hits, R2 and some of the other radio stations.

I like music TV, only they included the worst ones in my opinion, but then I'm not into pop so it doesn't suit me. I think there just needs to be a general TV channel, like Sky One, E4, UKGold. Something that shows something worth watching.

So, no, freeview isn't to everyones taste and I think they are two different products aimed at two different people. Hence one being FREE and one costing money. Surely it'd be better to compare Sky's base pack with ntl's base pack?

Re: Price increase
 

That post wasn't inaccurate at all. She said that you'd have to pay for maintenance, which is true. She didn't say that the boxes WOULD break down. Nor, did she say that ntl's boxes WOULDN'T break down!

Re: Price increase
 

Yes it is inaccurate. The post suggests that free installation is a standard part of the NTL service - i.e. something everyone gets and always will. This is clearly not the case.

On top of that - by going on about how NTL pay for installation (and thus how Freeview don't) it suggests Freeview is expensive to install. Whilst it may be true that orangebird needs an aerial upgrade to receive all Freeview channels, this is not true for many people. I.e. Everyone I know has had a zero installation cost for Freeview, and even with a crap aerial you should get quite a few channels.

NTL installation is NOT included unless you get a special offer - i.e. it is not free as standard or forever. Even if you do get a free install offer you can still end up paying if the install is complicated.

Re: Price increase
 

Just wondering NTL say we have to give them 30 days notice to cancel our subscriptions - yet the price rises are due in May, and we get our next bill on 6th May - no info on this crap price rise business in our last bill - so if the prices are raised and we canel we have to pay a month on the new charges, even though their terms and conditions state you can cancel if the prices go up - where is our 30 days notice? - useless ******s they are - if the prices are going up then everything is being cancelled - no way will I pay anymore than I am for a substandard service that we get at the moment - and yes I have called them about it but nothing ever gets sorted out!!

Re: Price increase
 

Interesting Poll now running here: http://www.cableforum.co.uk/board/sh...ad.php?t=10842

Please go & vote. :)

Re: Price increase
 

No 'if' about it-the prices are going up.

You should also vote in the poll that I have just linked to above. :)

Re: Price increase
 

Just have done Neil - well looks like a nice bit of an argument coming with NTL - thank god I work in a Lawyers - shall get some advice before I shell out on anything after I tell them where to shove thier services - just wish I worked in contract law!! bah!

Re: Price increase
 

If you don't get 30 days notice of a price increase you can give notice to cancel your subscription when you receive your bill with the new charges and those new charges won't apply to you.

Re: Price increase
 

Re: Price increase
 

Well I haven't been given 30 days notice - there is nothing with our last bill, and the next one is going to be at the increased prices - but I have had the row with them before and they have stated they still want the 30 days cancellation notice - they ain't getting it no matter what. Just typical of this company at the moment, they think they can screw the customers for as much as they can get them - and as for putting the price of BB up! where the hell is the sense in all that??? BB is one of the only things that bring people to NTL - certainly isn't the naff TV service they provide - constant box lock ups, stuttering pictures, jittery sound, useless EPG that gives the great information of "no schedule data available", the list goes on.

Re: Price increase
 

The prices don't increase until june FFS.

You will get a leafelt with your May's bill, you do need to give 30 days notice to cancel.

Not sure what good it would do if you did work in contract law they are not breaking anything, as you will get your notice and they will let you cancel giving 30 days notice. Not sure what the problem is :shrug:

Re: Price increase
 

Sorry to be picky but I don't know of any ntl employee on the base digital package, as they get the Family Pack for nothing :angel: :pp

Re: Price increase
 

[I]Passed the information to my daughters

PRICE INCREASE


FROM 1ST MAY 2004

NEW PRICE OF £7.50 PER MONTH EACH

THIS INCLUDES INTERNET ACCESS, 24/7 UK LANDLAND LINE CALLS*& OVER 100 CHANNELS OF TV.

NO PAYMENT = NO SERVICE

Covered increases and little for admin
Problem solved.

Re: Price increase
 

:erm: did i miss something?

Re: Price increase
 

I think it's what testcard is charging his daughters for net/phone/tv ;)

Re: Price increase
 

he is tinder dry my mate :D :D :D :D


mind you he aint such a bad buisnesman tbh ;)

Re: Price increase
 

That isn't picky at all. I've clearly made a mistake, thanks for correcting me. Looks like no one needs the base pack - maybe it will just be for people who's houses are surrounded by mountains and skyscrapers.

Re: Price increase
 

yes 30 days to cancel but to move down to 600K you can do it instantly as long as you have had the service for over 30 days

Re: Price increase
 

yes..spot on,

Edit have you had a name change Kits?

Re: Price increase
 

:notopic: yes Scooby...

[img]Download Failed (1)[/img] suppose I had better put this back on topic..

[img]Download Failed (1)[/img] to NTL managment as from June I will be over £10 richer each month as I will make do with 600K. [img]Download Failed (1)[/img]

Re: Price increase
 

Just thought I'd mention that the cable modem speed migration page:
http://www.ntlworld.com/data-feeds/e...tierMigration/

..still shows £35 for 1MBit - if they try to charge me £38 I'll say "hell no! It showed £35 when I upgraded!!!"

Re: Price increase
 

Actually our bill will have part of May and June on it so they will attempt to charge us more for the June part, which they cannot do, from the 1st of June then (sorry to have made the mistake but you can shove your FFS), which will be less than 30 days notice to us - and last time there was a price increase we got no leaflet stating this, it was just a shock on the bill

Re: Price increase
 

It will show £35 because the price doesn't go up yet. It should show the current price until the new price actually takes effect but it would be a help if they also put a statement about the price increase along side.

Re: Price increase
 

If everyone on 1mb phoned on the last day of may 1st June to downgrade to 600 K wonder what they would do.. I am as I know they have worked 1mb out of my price range.

Re: Price increase
 

:tu: Yep, Ian, I seem to remember them doing this when the last price rises occured.

Re: Price increase
 

All advertising should now be shown as the present price until 1st june when the price will be and the new price there.

With NTL having 12 month contracts wil those who signed up in the last few months still get the old price until the 12 months is up or will they try to charge them the new price.

Re: Price increase
 

everyone goes to the new price

Re: Price increase
 

Probably try and charge them the new prices Kits, wouldn't put it past this company to do anything less than that - fingers crossed they go bust and some other more decent company takes them over

Re: Price increase
 

This will give them the chance to cut and run they can cancel the contract as NTL have broken the terms of the contract

It wouldn't cove rme as I have been with NTL for years and I am safely out of contract. So I can look at other options shame power BB isn't out properly would have jumped to them without hesitation

Re: Price increase
 

Yes Kits, but once ntl raise their prices, there is a 'get out' clause in the contract thats states if they raise their prices, customers can cancel their services without penalty if they are still within their 12 month contract.

Re: Price increase
 

I hope loads of people do - all the more bandwidth for those of us who don't spend all day whinging about prices.

Everything goes up in price over the passage of time - my NTL 1mb has been the same price since I took it out - and that's much more than 12 months ago. I see no surprise in a rise now and I certainly am not going to change my service because of it.

As for the alternatives ? - Sky put their prices up every 12 months without fail - I don't remember a load of fuss about that. ADSL will go up in price at some point - I wonder how much fuss that will cause.

Re: Price increase
 

People dont whinge about sky price rises as they provide a better service than NTL!

As for more bandwidth, you won't see any increase in speed - our cable modem broadband isn't like the USA where thats shared amongs people in the street - and do you honestly think NTL would give you anymore? they don't give a lot for what we pay for at the moment

Re: Price increase
 

Just maybe if the proxies worked 100% of the time and I didn't waste time trying to acces websites. I always had the speed I paid for then I wouldn't complain. But to have 1 mb capped to 1 gig a day not be able to download above 30 to 60 most of the time even from private ftp then I am not getting my service I am paying for..

If you think if others downgrade you will get more then Pem you have lost the plot. You will still only get what you have now and still capped to 1 gig. I am downgrading as it is now too expensive for me I have limited money with no chance of overtime so I don't see any reason to allow myself to run into money problem to line NTL top managers pockets..

Re: Price increase
 

Lost the plot - I don't think so - You will not always get 1mb (or 600k) - the service is contended - if everyone tries to use it at the same time, you will slow down (just the same for ADSL btw). If the people you are contending with are limited to 600k then you have a better chance of getting all your 1mb.

Capped to 1gig - yes, and as you should know from other posts of mine - this is not a problem to me - I do not spend my time downloading the internet - I mainly just want the extra speed.

As for "money problems" - if £3 month would cause you money problems then there is something wrong with your finances and priorities - why are you spending money on a luxary like BB in the first place when it seems you cannot really afford it ?

Re: Price increase
 

Sky do not provide me with a better service than NTL.

I have no idea what you base your other statement on - both Upstream and Downstream is shared on cable.

Re: Price increase
 

at the old price I can afford it. If I spend another £3 then something else has to go. so what do I choose,

Petrol to go to work.
water rates
my share of the council tax
telephone
road tax
insurance

my only luxuary is the internet I don't drink.
hardly go out in the lineup for priority then its BB 1 mb that is the first ot go and I pocket £10 each month.. I don't download a lot but i do listen to a stream of music and do an online college course..
The extra £10 might be saved or spent on a college course..

Regardless of what you say I feel your remark could be directed at all who spend money on smoking drinking etc when it leaves them broke for the rest of the week.. I work for my wages therefore I can spend it as I like not as you feel it should be spent.

Re: Price increase
 

Yes both upstream and downstream is shared but the main reason it slows down here is due to leechers uploading and downloading at max speed 24/7 - its contended to ensure you get the speed or almost achieve it. In the USA this is not the case the whole bandwidth is shared, you could be on a 3meg connection and not ever get that speed, you may not even reach speeds above 56k due to the amount of people using the service.

Your comments to Kits by the way are pathetic

And in my opinion sky do provide a better service and I shall be switching - read the post correctly next time will you.

Re: Price increase
 

Really, and I assume you can back up this statement and explain how they are pathetic then ?


Your opinion maybe, not mine. Your post says - "People dont whinge about sky price rises as they provide a better service than NTL!" - which part of that mentions your opinion ?

Maybe you should read your own posts properly before making rash statements about other people.

Re: Price increase
 

Your comments to Kits about spending money she doesn't have - sorry I wasn't aware being made a CF team member gave you access to peoples bank accounts and personal finances?

And I have seen more people whinging about NTL's crap than I have about skys - and maybe you should take your own advice and not make rash opinions about other people

Good choice making you a team member you seem to be the most unhelpful one yet!

Re: Price increase
 

I found the remark to me pathetic due to you trying to make it sound like I shouldn't have BB because I cannot afford it.

I started off with 600K and upgraded when I knew the money would stretch to it.... IMPO.. I am allowed to choose where, what and how much I spend... To remark is pathetic attempt to make NTL look good and me to look in the wrong. MPO has just been lowered about you Pem. The post of Mod seems to have gone to your head [img]Download Failed (1)[/img]

Re: Price increase
 

If £3 month means the difference between you having money problems or not, then you appear to be living on a knife edge - food, petrol and many other things you spend cash on can fluctuate by more than this each month.

However you look at it - 1mb BB is a luxary - there is nothing pathetic about pointing out people should not buy what they cannot afford - it's basic common sense.

How on earth is it an attempt at making NTL sound good :confused: - and what has disagreeing with you got to do with being a mod - that is pathetic - what moderator power have I used here ?

Oh, and I'm off to football now so I won't be replying for a while.

Re: Price increase
 

good grief , cant you both just agree to disagree and play with your toys nicely , pem , get your hand off the ban button :D :D :D :D :D

Re: Price increase
 

Pem a lot of things in life are a luxary such as food is to someone who lives in Ethiopia.

And you merely did not point out that Kit cannot afford it your comments were well off mark - obviously not everyone can be as rich as you can they?

No one mentioned you had used your mod status - simply pointing out that you being made one seems to have gone to your head, get over yourself its the internet - you don't actually have any real power.

Back to the topic of price increases £3 more for the 1meg service is crap, adsl is coming down in price yet NTL is going up - marvellous business sense

Re: Price increase
 

Well, it is if your network is creaking at the seams, you have no money to upgrade, your idea for a 1gig a day cap hasn't done jack to improve anything and you just want people to choose the lower tier again on purpose. ;)

Re: Price increase
 

I don't think that Kits is saying that £3 is going to put the family on the streets, but for a lot of people an extra £3 onto an already uncompetititve price, when compared with similar ADSL packages, means it's just that little bit too much to justify. People want value for money and the 1Meg service is now very much the opposite. If you live in an area lucky enough to get 2Meg ADSL, you can get 2Meg for less than NTL's 1Meg now, so where does the extra value for NTL premium price come from? Customer service - nope, good newsgroups servers - nope, great email service - nope, smooth trouble-free surfing - nope!

Goalposts move too. A few years ago any connection to the internet was a luxury, then it was ISDN, then it was cable/adsl, now it's the speed of your service and with companies doing 2, 4, 6Meg packages now, 1Meg is no longer a big luxury, but fast becoming the norm.

Re: Price increase
 

If prices were rising at the rate of inflation i could understand it, but that would mean that the 1mb service would be £35.48, 600k would be £25.33, and 150k would be £18.24.

I would understand if price changes were in line with inflation, but i don't see any other sensible business reasoning for doing it.

Re: Price increase
 

its yet another badly thought ntl decision :(

Re: Price increase
 

Can I just remind everyone, that the basic discussion here is how ntl's 1 meg service is now very uncompetitive compared to the alternatives?

Thank you!

Re: Price increase
 

Monkey those prices increased inline with inflation are acceptable - but NTL just charges what it feels, and seeing as the 1meg service is fast becoming one of the slowest speeds NTL are going to lose a lot of customers.

I agree with you Charlie, its just NTLs way of getting people on to the lowere speeds as they cannot cope with the demand on the network, but at the end of the day they shouldn't release products they cannot cope with. The network in Manchester used to be one of the best available, that is until NTL came along and fahked it all up - I love watching a badly streamed MPEG picture full of pixelation and jittery sound on my TV - reminds me of when I had dialup and watching streaming video.

For what we pay to NTL we can get double the channels on Sky, and ok they maybe mostly crap (but the ones on NTL are too!) but the fact is we still have the choice - even the 2nd subscription as come down, and even though you have to buy their digiboxes outright and pay for any maintenance after a year - still cheaper than NTL - we had one box when we had sky - I've had 6 from NTL since we upgraded to digital when it came in our area.

I for one hope this drives people away from NTL and on to another platform, be it sky or freeview - then when they crap company goes bust someone else can come along and do a better job, certainly can't do any worse

Re: Price increase
 

They only hold on to a lot of thier customers due to inertia.

The prices go up, the service doesn't improve, but the alternatives generally mean taking a hit of startup charges.

Some parts of the service are GOOD, I've forgotten the last time the broadband connection was seriously impaired, and as for speed/contention - "WHAT contention" - other than when there have been actual problems, my broadband speed has been 100% ... the quoted 50:1 contention of ADSL worries me, especially as cheaper providers are likely to be loading it hard!

Re: Price increase
 

Well, Sky install is £1 and BT normally have a free reactivation package, especially if you are coming back from a cable company. they have this at the moment, which I will be taking up. Ok, some ADSL ISPs still charge you something, but many don't, especially on certain packages they are trying to push. So, it could cost as little as £1 to change. :)

Re: Price increase
 

Maybe 1mb users cost ntl more than 600k users in a pro rata basis, a bit like a large lorry versus a van .
Therefore they need to return a higher profit on the 1mb service and charging more is an easy opition.

Re: Price increase
 

There's no doubt that if a 1Meg user fully utilises their connection they will cost NTL more, but that's what the extra £10 a month is for (Soon to become £13, unlucky for some?). NTL are now making the 1Meg service so unattractive in comparison with ADSL that it will drive people who want 1Meg for a reasonable amount, away! This is going into the bounds of forcing people to choose either to leave NTL or be satisfied with 600k.

I could get Bulldog 2Meg PrimeTime for £29.99 including VAT. That's £8 less than NTL! Why bother with NTL then? According to www.adslguide.org.uk, at the moment there are 14 ISPs providing 1Meg connections for less than ntl. Add the extra £36 a year to the yearly cost and that makes another 7 cheaper than NTL. That's 21 ISPs cheaper than NTL at providing 1 Meg connections.

NTL are lucky that their 600k service gives people that extra 88k over ADSL packages, otherwise they'd lose people from that too. That makes the 600k just a little bit more attractive than 512k ADSL, even though there are 39 ISPs providing 512k for less than NTL.

Re: Price increase
 

Maybe people on the 1meg service do cost NTL that little bit more, but you pay more for the service, but at this rate the 600k service and 150k service are going to cost them with the amount of people dropping their service level, the 1meg will not make them any money at all then.

I'd rather lose the 8k and switch to 512k adsl so I can get the 256k upload

Re: Price increase
 

I had ntl 1 meg for a year, now on 512 with www.f2s.com.

NO cache means that browsing is FANTASTIC, totally instant all round.Of course ftp type downloads are slower but for most of what i do this service feels way faster, cant think what the 1 OR 2 meg service is like from these folks!

For general use, just get a 512 adsl. If kaza is your thing , go for the 1 meg (or more).

I gave ntl 3 years hard earned cash and loyalty, as the song once said, 'Don't believe the hype'

Re: Price increase
 

Oscar Wilde said of cynics
"A man who knows the price of everything and the value of nothing."

Re: Price increase
 

Well the problem i feel on the whole is the UK - lack of planning in the first part means unable to extend to much faster speeds later on without lots of road digging and so forth.

I know this is not relenevt to this converstaion and has ben said many time before but we are been left behind by a lot of other countries out there in how much you pay for what speed.

Holand for example - mate of mine pays about 35 quid to get 8mbit / 1 mbit (not sure on thw rest of the rules like) which is madness compared to what we got. Now Bulldog if you live in a majot city have variable bandwidth - so during the day you have 512/256 as normal and after 6pm you get upto 8mbit i think / 400.

Now if for example NTL were to raise the price of 1mbit BUT after a certain time (say 6pm) you got a lot more bandwith then im sure we would happily stay with them and not complain.

Myself - Cable Modem is hanging in there by a thread - ive already got rid of Phone and TV box thing when they brought in that 1gig day crap (even though they never enforced it). Im a long term user like a lot of you. If NTL raise the price im 100% off to get ADSL (which i can get) - not that anybody cares like.

Re: Price increase
 

No, the price will go up from 1st June 2004. Your first increased bill will be the June bill, so you will have a month to cancel from the May bill.

Re: Price increase
 

Hmm so I should get the first 6 days in June at the current price? Can't see NTL allowing that - half the time the money for the bill has been taken out the account before we have even had the bill! Not totally bothered anymore, shall be off to Sky asap and then pipex for broadband.

Re: Price increase
 

I am already with Pipex, & am certain that you won't be disappointed. :tu:

Re: Price increase
 

I have to admire NTL - How a company can get rid of a load of call centre staff, reduce the quality of customer services, run mail servers that have not worked for over a year and keep using slow unreliable proxy servers and THEN charge its customers EXTRA is amazing...

Hats of to you NTL :D

Re: Price increase
 

??? tish and pish. Examples?

Re: Price increase
 

I think what he means is that even if you take up the offer of a free install, you can end up getting billed for it-as opposed to 'paying for it' (the free install)

Re: Price increase
 

I got a letter/leaflet in the post at the weekend from NTL with the new price list as per the one Neil posted on here last week.

Re: Price increase
 

Wonder how many customers have recieved the letter from Aizad Hussain about the price rises. I felt the letter was trying to justify their reasons for putting up the prices. Sorry with all the job loses and the fact that call centers have gone to India it seems to be more a smack in the face for customers.
There are all the talks of mergers yet NTL now offer less packages than Blueyounder at dearer prices. Blueyonders 1MB is only £34.99 if you have another service of Telewest a phone line will do to get the reduced price..

The letter mentions awards but I am sure NTL failed this year to win an award. I do know Blueyounder wins awards from most ISP related sites or magazines...

Lets see how many people get the letter is it those who have had contact with Aizad and complained bitterly about the cap or all customers..

Re: Price increase
 

For the last time :rolleyes:

No call centre jobs have gone to India!!!!!!! Only telesales for ntl freedom are in india!!!!!!!

Re: Price increase
 

Yes, that is how it worked last year - the increased prices only come into effect for the first whole month starting in June.

Re: Price increase
 

Try this.....

Re: Price increase
 

Pardon - Did not hear that to well :D

How many more times... Perhaps we should buy the domain " ntlarenotsendingtherestafftoindia.com " and point to the server ?

Re: Price increase
 

thank you :angel:

Re: Price increase
 

Don't you mean www.ntlarenotswitchingtoindiancallcentresyet.com ? :angel:

I don't personally think that will happen, but I would put nothing past the decision makers at ntl anymore.....

Re: Price increase
 

Sorry but NTL are bound to switch jobs to India.

I'm no expert but it usually starts with telesales staff, then you find they extend call center opening hours with the nightshift being run from India.

Then, if the Indian shift can do some sort of almost half way decent job of things, the Indian operation expands. Before you know it NTL are accidently left with too many staff and thousands of people are left without a job (unless they want to commute/relocate with an 80% drop in salary)

I reckon it is companies that are the lowest of the low who do these things first. NTL aren't quite that bad, but they are pretty damn devious so it can't be too far off.

Re: Price increase
 

I will repeat what I have already said to my bank I don't want my details ever being allowed to be seen in india. they have shown their true colours by taking a years pay as a bribe to give out credit card details..... I have also said If my card details are ever used in fraud and it shows its through a Indian call center then I will be reporting the company for failure to make sure my details are secure with the DPA.

Re: Price increase
 

http://www.yourjobisgoingtoindia.com/

Keep an eye for NTL there :P

Re: Price increase
 

Telesales in the north are recruiting approx 40 staff for the new manchester "super centre". Why would they do this if they were planning on moving to india?
Why would a communications company, with it's own network move jobs to another country where it would have to pay to get the calls routed to britain using another providers lines? Economically, although wages are cheaper in india etc the cost of running the centre is more expensive overall because of the fact ntl would have to pay another carrier to transfer the calls to the UK which far outweighs the benifit that would be seen with cheaper staff costs.

The company is trying to steamilne, and although I have sympathy for those that have/will loose their jobs (and yes I have friends that have been given their 90 days) it should free up cash which means more investment in technology/better investment and an overall better service for the people that pay our wages.. i.e the customer.
From a customer point of view one of the major probs was being transfred from NW to NE, then to London etc, with 3 major centres that will stop, it will also mean it is more cost effective and easier to impliment changes to the centre technology (ie systems) which, yes, are outdated and need improving. All of this to me makes it look as though, for the customer at least, theses changes are good.

Re: Price increase
 

My company's already there! :Yikes: :mis: :cry:

Re: Price increase
 

I seem to recollect that NTL have on numerous occasions advertised for staff in areas where they have shortly after announced job losses.

If you think that NTL will not move jobs to India because of the cost of calls from there to the UK then surely the same principle would apply to NTL Freedom having call centres there. Why did they do this if it is more costly than using call centres based on their own network?

Re: Price increase
 

Because NTL Freedom is off-net?

Re: Price increase
 

As said in the above post, freedom is off net, and therefore involves making calls to people who are not within the ntl network. So, as far as the company is concerned it makes sense (an no I am not condoning it) to use where is cheaper. I am saying for On-net, I.e people in the ntl cabled areas it is more cost effecive to call from this country, when calling off-net is is more cost effective to call from india.

My manager is the person dealin with recruitment and we are genuinley taking on anoth 40+ staff, it is not a gimmick. The staff in other sales teams (I am being specific as that is what I was talking about), in other areas were offered the chance to move here, however I can understand them declining to move 200+ miles from some areas to come here.

Confirmation of Price upgrade
 

As expected, this morning I received the official letter from ntl, stating that the 1mb package is rising to £37.99.

Am i now within my rights to ring up and cancel? (giving 30 days notice of course)

Or do I have to wait until it's gone up a month?

Re: Confirmation of Price upgrade
 

You can cancel now, in fact the right of your notice to cancel only lasts from the time you get the notice of the increase, If I have read the T&Cs correctly.

Re: Confirmation of Price upgrade
 

No, you are now within yuor rights AFAIK

Re: Confirmation of Price upgrade
 

Yep, You can cancel - Someone I know online just cancelled after receiving the same notice :)

Re: Confirmation of Price upgrade
 

it's a shame really - a company shouldnt be driving it's customers away like this.

Re: Confirmation of Price upgrade
 

How much was 1mb?

Re: Confirmation of Price upgrade
 

34.99

Re: Confirmation of Price upgrade
 

Incidently, i am not leaving ntl due to poor service. But of all the ADSL providers I know, not one has increased prices. They continue to come down, and ntl put theirs up. So i will now get a 1mb connection for as little as £30 with an ADSL provider.

:)

Re: Confirmation of Price upgrade
 

Come on it is only £3. the other speeds are staying the same price.

Re: Confirmation of Price upgrade
 

i know what you mean but its the principle... it just makes us wonder if that £3 is just going straight into some executive's yacht (corrrectly spelt?) fund and not into improving the service

Re: Confirmation of Price upgrade
 

I can get 1mb with another provide for less. Don't people seem to understand that?

Just cancelled :)

Re: Confirmation of Price upgrade
 

Think back a year...

Re: [merged] Price increase
 

I think the letter sums it up nicely - "for the first time since it's launch" the price has gone up. You cannot expect something to stay at the same price forever.

Re: Confirmation of Price upgrade
 

It doesnt matter if you use adsl or cable as your isp these companies dont exist just to make you happy by providing a service (good or bad) for a cheap price, they are all in it for money/cash/profit, just because adsl is cheaper than NTL atm doesnt mean that will always be the case.

Re: [merged] Price increase
 

No I expect the price to fall, as the cost of provision falls - year on year.

The cost to NTL for cable modems has fallen (as has the upstream kit too UBRs etc), the cost to NTL of servers and storage has fallen, the cost to NTL for external bandwidth has fallen, the cost to NTL for interest payments has fallen (post chapter 11), the cost of support staff has fallen (presumably with redunacies and outsourcing). Is it not reasonable then to expect the cost of service to the customer to also fall?

Re: Confirmation of Price upgrade
 

Well ther ARE commuinty networks and BB co-ops that offer BB on a non profit basis. It could also be argued that for a profit making venture the best way of making money/cash/profit (and ensuring the companies future) is to make sure your customers are happy.