Re: VM News Another Price Increase
 

Good on you. If you let them take the piss, they won't hesitate to.

Re: VM News Another Price Increase
 

I just dumped VM TV and my wife moved to Sky Mobile, so Im paying about 18% less as of next month.

Re: VM News Another Price Increase
 

That's a good saving, have you gone back to Sky?

Re: VM News Another Price Increase
 

I have just called 150 but have been listening to music for around 15 minutes so given up for now.
I did get an automated message that states I can have a £8.50 pm discount for 6 months but I would rather talk to retentions as I have discounts finishing on 24th feb and I don't want them taking away with one hand and giving me back less with the other.

Re: VM News Another Price Increase
 

Do these rises affect everyone? I've not had any notice of my contract going up and can't see anything on my last bill to suggest it's changing.

Re: VM News Another Price Increase
 

Hello again board members :)
Again I have been listening to music on 150 for over 20 mins, so I will try again tomorrow.

Whilst listening to the music I get a message saying I can have £8.50 discount for 6 months by pressing button 1.
What concerns me is in Promotional Offers I have 2 discounts finishing 24th February, Discount, and Sky Sports Discount, probably both worth around £22.

If I take advantage of the £8.50 discount will VM still remove my promotional offers come 24th Feb?
This is why I want to speak to a CSA.

Re: VM News Another Price Increase
 

The offer on the IVR is for your existing deal not any new one, so yes any other promotional offers would end as per your existing contract.

I'd also expect that any new contract agreed would not include the £8.50 offer if you did go for it, so that is then superseded by the new deal.

Re: VM News Another Price Increase
 

Got my price rise today. £3.45. Not too bad as I am on a good deal. 100Mb for £22.00 so I'll roll with it and see what happens in September when I renew.

Re: VM News Another Price Increase
 

It's still worth calling - you might be offered the 6 month discount straight away.

Re: VM News Another Price Increase
 

I'll give it a go tomorrow.

Re: VM News Another Price Increase
 

Loads of decent deals out there if you've had Openreach fibering up poles near you.

The call system is frustrating (by design I assume). Call, select thinking of leaving, hold for 10 mins and get through to someone who half tries to find a better deal from a limited pool available to them but when they can't then you get put through to another team. Where you have to hold again for even longer to once again suffer them trying to get you a 'deal' for your 'loyalty'.

Just let people do it online!

Re: VM News Another Price Increase
 

Yes the poles have been fibred up. now point me to a provider that can supply 100mb for less than £25.00.

Re: VM News Another Price Increase
 

Vodafone 100mb currently £22 via openreach or £19 if prepared to drop to 73mb.

Re: VM News Another Price Increase
 

So you've gone from loads to just one. Do try harder.

Re: VM News Another Price Increase
 

I've been trying the usual yearly argument to no avail - Their online chat cuts you off (or they never reply) and their phone lines are dodgy. So when you finally get through, you either get cut straight off, or get through to someone who doesn't really know what you're after.

I explained at length to someone the other day, that I would absolutely not pay more than the new customer prices, when the new offerings are significantly better than what I currently have at less price!

Was then told; "Do you not think it is fair for new customers to be treated to a new customer price when they join, like you did?"
When I responded that Virgin didn't exist in 1994, there was stunned silence and a request to go onto online chat "as we cannot help with these packages"!

The automated offer of a random discount infuriates me, quite honestly.
It just makes you feel that you're being ripped off even more.

Madness...

Re: VM News Another Price Increase
 

Update time.
I finally got through on 150 after 20 minutes disco music, to the sub continent.
I am not looking for something for nothing, just a good service at a price that only rises by around 3% per annum.
I paid £93.75 for the past 18 months including SS, and I have agreed to pay £99pm for the next 18 months.
For this VM have increased my Broadband speed from 100 to 350, upgraded my SS to HD and added Sky Movies to the package.
I know others will get better deals but I am happy with it, the wife and I are both in our 70's so get pleasure from looking at TV, but we do not do too much daytime watching mainly evenings.
Terestrial TV is getting worse, so Sky Movies will help, but I also pay for Amazon Prime Video, this extra £7.99 means I can buy many items cheaply and quickly delivered to my front door.
Thanks again BM's

Re: VM News Another Price Increase
 

You asked him to show you a provider which he did. Why not get out of the right side of the bed for once and look for yourself. :rolleyes:

Re: VM News Another Price Increase
 

I asked him to justify this.

I still await the "loads". One does not equate to loads.

I have looked for myself as well. I knew his assertion was wrong to begin with.

I do get out of the right side of the bed as that is where the door is to go elsewhere in my flat.:D

Re: VM News Another Price Increase
 

I see what's happened here. :D

psul never made the "loads of decent deals" comment. He kindly provided the Vodafone deal for you and you bit his poor head off!

It was someone called Skie who made the "loads of decent deals" comment.

Re: VM News Another Price Increase
 

Oooops yes, you are correct. Humble apologies to psul.

Re: VM News Another Price Increase
 

As Andrew just mentioned it was Skie who mentioned lots of good deals before you added the criteria of 100 mb for £25 and then psul answered with a deal that met that. There are some good deals I suppose it depends where you're located. Hyperoptic are currently doing 150 mb for £22 for 2 years.



https://www.hyperoptic.com/price-plans/

Re: VM News Another Price Increase
 

I have apologised to psul already.

It does very much depend on where you are located Hyperoptic is not available in my area.

Re: VM News Another Price Increase
 

Yes fair enough, I didn't see your post until after I'd posted. ;)


I agree there aren't loads of deals at your price point and speed. I use Zen, they certainly aren't cheap by any stretch but they never put the price up and have a good UK based customer service.

Re: VM News Another Price Increase
 

Talktalk with cashback, EE if you have an EE phone or work discount. Plus the various tiers before you came up with an arbitrary 100mb limit. ie VF are doing 500meg for £32 a month (£29 if a mobile customer). :)

I also suspect this is just the start of a bit of a war, given VF are passing on the Openreach wholesale price drops and with everyone bumping prices up there are lots of customers to be grabbed.

Re: VM News Another Price Increase
 

Patience always helps off with VM...

£53 for a 'Bigger Volt bundle' with 500meg BB, a TV plan (who knows which package '190+ channels' refers to...) and an O2 SIM of 100GB- The website only says 10 and the confirmation email from O2 says 50, but I shant correct them!

Now if they'd only make their new 'My Virgin Media' pages work, rather than give errors on every click, pick up webchat within 4 hours and do proper passovers on phone transfers... We'd be onto a winner. :)

I've said it before and I'll say it again - If you're getting nowhere, put the phone down and try again the next day.

Never did get that new Hub5 to try, though... Ah well!

Tom

Re: VM News Another Price Increase
 

Still no notification of any price rise for me, what's the minimum notice they have to give for a rise?

Re: VM News Another Price Increase
 

Same here, not heard anything.

Re: VM News Another Price Increase
 

did you give 30-day notice?

Re: VM News Another Price Increase
 

In this particular case, no.
They called me back unexpectedly a day after a previous web chat that I terminated!

...But I did threaten to raise a complaint, as the offshore call centre staff were incredibly unprofessional. UK-based staff - excellent as always, I might add.

The web chat is appalling, I've never encountered such a wait for responses from any company, it really is unacceptable.

Tom

Re: VM News Another Price Increase
 

3rd of March is my contract end, but the various bits and bobs are all in now after Openreach braved Eunice to hook up FTTP in high winds as the storm got steadily worse.

Goodbye jitter!

https://www.cableforum.uk/images/local/2022/02/4.png

Re: VM News Another Price Increase
 

Next year's price rises could smash all records with 26% rises predicted if inflation hits Goldman Sachs prediction of 22%


https://www.bloomberg.com/news/artic...m-uk#xj4y7vzkg

Re: VM News Another Price Increase
 

Dangerous for them to make such increases. The support forum is already full of people trying to downgrade/cancel at current prices.

Paying fuel bills will be rather priority for most. Hundreds of unwatched Tv channels and unnecessarily fast broadband might be the thing to cut back on.

Re: VM News Another Price Increase
 

when I negotiated my new deal they said the price would not rise in its term. If it does I will just negotiate again. No way am I paying 20%+ more

Re: VM News Another Price Increase
 

Paying more for slower broadband might actually be in operators interests.