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-   -   Tivo V6 : Free V6 box (https://www.cableforum.uk/board/showthread.php?t=33705962)

SnoopZ 17-02-2018 16:18
Re: Free V6 box
 
Quote:
Originally Posted by Mad Max (Post 35937303)
I think we are still not agreeing here, I have a wifi signal on my iPhone of three bars, ok, I have took a dBm reading from the wifi signal app that's on my phone, and sitting close to the HUB3 I get a very good wifi signal of -33dBm, I have then gone upstairs to one of our bedrooms and I still get the three bars showing on my iPhone, but when I use the wifi signal strength on the app that I have on my iPhone, I get a really poor wifi signal strength of -71dBm, and that was my earlier point, you can still have three bars showing on your phone, but that doesn't mean that the signal strength is the same at different locations. Maybe Spiderplant or Ben can clarify this one for us.
I have seen on these forums that you're not happy with the Hub3s wifi, why have you not gone out and purchased a new router to solve your problem?

VM have provided a Wifi service that is adequate for most people but we can't really expect them to give everyone a free router costing £100s can we, it is probably the same for every ISP?

Mad Max 17-02-2018 16:25
Re: Free V6 box
 
Quote:
Originally Posted by SnoopZ (Post 35937314)
I have seen on these forums that you're not happy with the Hub3s wifi, why have you not gone out and purchased a new router to solve your problem?

VM have provided a Wifi service that is adequate for most people but we can't really expect them to give everyone a free router costing £100s can we, it is probably the same for every ISP?
I cant really say that I agree with you, if VM provide a device, that they say has good wifi and it doesn't, then why should I have to fork out money to pay for a router that will give a better signal strength, the HUB3 should be doing this! I pay VM a lot of money every month so I expect them to come up with the services that I pay for.

Mythica 17-02-2018 16:29
Re: Free V6 box
 
Quote:
Originally Posted by Mad Max (Post 35937317)
I cant really say that I agree with you, if VM provide a device, that they say has good wifi and it doesn't, then why should I have to fork out money to pay for a router that will give a better signal strength, the HUB3 should be doing this! I pay VM a lot of money every month so I expect them to come up with the services that I pay for.
But it does give good WiFi. My phone and two V6 boxes work no problem through WiFi. I appreciate that you don't think it has good WiFi because of your problems but is that down to your setup/type of house-walls/WiFi congestion with your neighbours.

SnoopZ 17-02-2018 16:30
Re: Free V6 box
 
Quote:
Originally Posted by Mad Max (Post 35937317)
I cant really say that I agree with you, if VM provide a device, that they say has good wifi and it doesn't, then why should I have to fork out money to pay for a router that will give a better signal strength, the HUB3 should be doing this! I pay VM a lot of money every month so I expect them to come up with the services that I pay for.
No issues in my house so it provides 'good wifi' for me, so not everyone has issues with it, a separate router will always be the better option, you should seriously consider this as it will likely be the same with every ISP provided kit.

spiderplant 17-02-2018 19:46
Re: Free V6 box
 
Quote:
Originally Posted by Mad Max (Post 35937303)
I think we are still not agreeing here, I have a wifi signal on my iPhone of three bars, ok, I have took a dBm reading from the wifi signal app that's on my phone, and sitting close to the HUB3 I get a very good wifi signal of -33dBm, I have then gone upstairs to one of our bedrooms and I still get the three bars showing on my iPhone, but when I use the wifi signal strength on the app that I have on my iPhone, I get a really poor wifi signal strength of -71dBm, and that was my earlier point, you can still have three bars showing on your phone, but that doesn't mean that the signal strength is the same at different locations. Maybe Spiderplant or Ben can clarify this one for us.
I don't know how the iPhone bars are calibrated, but -71dBm isn't a poor signal. It's about average. An iPhone connected to an SH3 at -71dBm will typically get a connection speed in the 150 to 200Mbps range. If you don't get those speeds, you've got a WiFi interference problem.

---------- Post added at 19:46 ---------- Previous post was at 19:39 ----------

Quote:
Originally Posted by cityfan247 (Post 35937305)
Is anyone hear able to confirm the V HD boxes are to be obselete/disconnected over the coming months and that keeping the V HD is not an option?
The V-HD will be phased out in the fairly near future, but not two months. As you're getting a manned installed, I suggest you explain to the installer that you want to keep the V-HD for now. I can't see him arguing.

Mr K 18-02-2018 08:24
Re: Free V6 box
 
Quote:
Originally Posted by spiderplant (Post 35937356)
I don't know how the iPhone bars are calibrated, but -71dBm isn't a poor signal. It's about average. An iPhone connected to an SH3 at -71dBm will typically get a connection speed in the 150 to 200Mbps range. If you don't get those speeds, you've got a WiFi interference problem.

---------- Post added at 19:46 ---------- Previous post was at 19:39 ----------


The V-HD will be phased out in the fairly near future, but not two months. As you're getting a manned installed, I suggest you explain to the installer that you want to keep the V-HD for now. I can't see him arguing.
I liked the VHD box, quick, uncomplicated and silent. Some customers just want to watch TV and aren't interested in apps, steaming etc. If VM provided a decent catch up service instead of running it down over the last few years, recording becomes irrelevant.

BenMcr 18-02-2018 09:35
Re: Free V6 box
 
The V box platform is also around 20 years old and isn't made anymore.

All current TV platforms include apps, streaming etc, so it would be more work to take them out than it is to leave them in.

Same as it's pretty impossible these days to buy a non Smart TV.

No one forces you to use the features you don't want.

Itshim 18-02-2018 11:23
Re: Free V6 box TiVo to hub?
 
Just read that you can connect your TiVo box to the hub and watch recordings from it via the V6. can't copy over the text .it was an virgins help and support page I guess I am misreading it as I have not seen anything about it here:confused:

Mythica 18-02-2018 11:39
Re: Free V6 box TiVo to hub?
 
Quote:
Originally Posted by Itshim (Post 35937445)
Just read that you can connect your TiVo box to the hub and watch recordings from it via the V6. can't copy over the text .it was an virgins help and support page I guess I am misreading it as I have not seen anything about it here:confused:
You've been able to do it for years I believe TiVo to TiVo.

Mr K 18-02-2018 11:43
Re: Free V6 box TiVo to hub?
 
Quote:
Originally Posted by Mythica (Post 35937451)
You've been able to do it for years I believe TiVo to TiVo.
Or TiVo scart to video sender to extra tv, the cheaper option !

RobboEdin 18-02-2018 11:53
Re: Free V6 box TiVo to hub?
 
Quote:
Originally Posted by Itshim (Post 35937445)
Just read that you can connect your TiVo box to the hub and watch recordings from it via the V6. can't copy over the text .it was an virgins help and support page I guess I am misreading it as I have not seen anything about it here:confused:
The TiVo needs to be active and paid for on your account as well as connected both to the cable co-ax and Superhub.

Mobes 18-02-2018 20:18
Re: Free V6 box
 
Quick question if i may :)

We have 2 main V6 boxes in our house and also an old TIVO in our conservatory.

We don't pay anything for the TIVO (we used to have a V box in there and when we upgraded to V6's they put in one of our old TIVOs to replace the V box)

Would we be able now to swap the TIVO for a V6 for free?

Thanks :)

RobboEdin 18-02-2018 20:43
Re: Free V6 box
 
Quote:
Originally Posted by Mobes (Post 35937496)
Quick question if i may :)

We have 2 main V6 boxes in our house and also an old TIVO in our conservatory.

We don't pay anything for the TIVO (we used to have a V box in there and when we upgraded to V6's they put in one of our old TIVOs to replace the V box)

Would we be able now to swap the TIVO for a V6 for free?

Thanks :)
No. The free V6 does not apply if you already have a V6.

figgyburn 18-02-2018 20:58
Re: Free V6 box
 
I have two vhd boxes at the moment.i pay extra for the second box.i am very happy with them and have no desire to change them.if as suggested virgin phase them out, will they give me two v6 boxes for free to replace the vhd boxes.

RobboEdin 18-02-2018 21:42
Re: Free V6 box
 
Quote:
Originally Posted by figgyburn (Post 35937502)
I have two vhd boxes at the moment.i pay extra for the second box.i am very happy with them and have no desire to change them.if as suggested virgin phase them out, will they give me two v6 boxes for free to replace the vhd boxes.
Currently, you will be invited to replace one with a V6, assuming you have Virgin Media broadband.
When the VHD does become obsolete, I expect you would be offered the suitable replacement at that time.

figgyburn 19-02-2018 08:50
Re: Free V6 box
 
I will just keep both boxes till virgin declare them obsolete then, see what they offer me.

like a few people on here i have no need to record stuff when i have on demand,catch up,netlfix,and all other ways of watching programmes on the net.

where do people find the time to watch all their recorded programmes!.

RobboEdin 19-02-2018 09:37
Re: Free V6 box
 
They record, rather than rely on catch up and On Demand, and find sufficient to record without Netflix and Amazon Video.

oliver1948uk 19-02-2018 11:33
Re: Free V6 box
 
I find it so much easier to watch recorded programmes than mess about with Catch Up etc.
An added bonus is when TiVo has recorded a new series of a favourite programme that I did not know was on again.

Mobes 19-02-2018 11:45
Re: Free V6 box
 
Quote:
Originally Posted by RobboEdin (Post 35937499)
No. The free V6 does not apply if you already have a V6.
Cheers :)

The Yank 19-02-2018 11:48
Re: Free V6 box
 
Quote:
Originally Posted by oliver1948uk (Post 35937547)
I find it so much easier to watch recorded programmes than mess about with Catch Up etc.
An added bonus is when TiVo has recorded a new series of a favourite programme that I did not know was on again.
I feel the same. The 6 tuners tend to change the way you watch your tv. Like you I find it far easier and with 2 V6 boxes I have 12 tuners which makes it really easy.

Agree about the added bonus as well.

SnoopZ 19-02-2018 12:00
Re: Free V6 box
 
Quote:
Originally Posted by figgyburn (Post 35937530)
I will just keep both boxes till virgin declare them obsolete then, see what they offer me.

like a few people on here i have no need to record stuff when i have on demand,catch up,netlfix,and all other ways of watching programmes on the net.

where do people find the time to watch all their recorded programmes!.
Alot of people like myself never watch live tv anymore since we can plan ahead and record so we then skip all the adverts.

If i was you i would grab the free V6 now.

Mr K 19-02-2018 13:49
Re: Free V6 box
 
Quote:
Originally Posted by SnoopZ (Post 35937551)
Alot of people like myself never watch live tv anymore since we can plan ahead and record so we then skip all the adverts.

If i was you i would grab the free V6 now.
Free things come to those that wait. At the moment you can only replace one of your boxes for free, no doubt it will eventually be any old box.

Those that plunge in first with the new boxes always pay most, and have to sort out all the faults for the rest of us who end up getting it free ! Very good of you I say ;)

BenMcr 19-02-2018 14:59
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35937563)
At the moment you can only replace one of your boxes for free, no doubt it will eventually be any old box.
Possibly, but even if it does end up at that, it's unlikely it would be affected by you swapping one of your boxes now.

Taf 19-02-2018 15:32
Re: Free V6 box
 
manage-virgintvgo.virginmedia.com/tivo/boxswap is still not accepting my old email address (not found on system) or my ntlworld.com address (though it confirms that email address is correct as is the password, and they work to sign me in to Myvirginmedia.).

A call to 150 (india) caused much confusion to them, and they decided:

a/. the virgintvgo can only be accessed by a Virginmedia mobile phone (I don't have a mobile)

b/. you can't do boxswap until the V6 is installed.

V6 due to arrive tomorrow, so we shall see...

SnoopZ 19-02-2018 16:23
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35937563)
Free things come to those that wait. At the moment you can only replace one of your boxes for free, no doubt it will eventually be any old box.

Those that plunge in first with the new boxes always pay most, and have to sort out all the faults for the rest of us who end up getting it free ! Very good of you I say ;)
I would rather get 1 free box now than in 2 years down the line.

Mr K 19-02-2018 16:27
Re: Free V6 box
 
Quote:
Originally Posted by Taf (Post 35937579)
manage-virgintvgo.virginmedia.com/tivo/boxswap is still not accepting my old email address (not found on system) or my ntlworld.com address (though it confirms that email address is correct as is the password, and they work to sign me in to Myvirginmedia.).

A call to 150 (india) caused much confusion to them, and they decided:

a/. the virgintvgo can only be accessed by a Virginmedia mobile phone (I don't have a mobile)

b/. you can't do boxswap until the V6 is installed.

V6 due to arrive tomorrow, so we shall see...
Not the end of the world if you can't copy series links across, unless you've got 100's? Beginning to regret copying mine across, just ended up recording everything twice !

Taf 19-02-2018 18:36
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35937588)
Not the end of the world if you can't copy series links across, unless you've got 100's? !
127 :(

Mr K 19-02-2018 20:04
Re: Free V6 box
 
Quote:
Originally Posted by Taf (Post 35937618)
127 :(
Sometimes a clear out is a good thing ;)

Taf 19-02-2018 20:35
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35937640)
Sometimes a clear out is a good thing ;)
They are all series that are to return at some point, and I'd hate to miss them.

Taf 20-02-2018 14:45
Re: Free V6 box
 
It arrived.

Swapped the TIVO for the V6.

Swapped the V+HD for the TIVO.

No need of the Powerlink kit they sent.

They also supplied a Hub3, but both the power supply and Hub3 have male connectors so they won't mate. DOH!!! And no, I have not mixed up the power supplies as the one I'm trying to use (LITEON) has a label that reads "connect to your hub".

Now I have to see if I can get Boxswap to work.......

BenMcr 20-02-2018 15:15
Re: Free V6 box
 
Quote:
Originally Posted by Taf (Post 35937768)
They also supplied a Hub3, but both the power supply and Hub3 have male connectors so they won't mate. DOH!!! And no, I have not mixed up the power supplies as the one I'm trying to use (LITEON) has a label that reads "connect to your hub".
The power socket isn't a male connector - it's the one next to the switch:

https://www.cableforum.uk/images/local/2018/02/10.jpg

Mad Max 20-02-2018 15:52
Re: Free V6 box
 
Quote:
Originally Posted by BenMcr (Post 35937773)
The power socket isn't a male connector - it's the one next to the switch:

https://www.cableforum.uk/images/local/2018/02/11.jpg

:dig::D

Taf 20-02-2018 15:53
Re: Free V6 box
 
Quote:
Originally Posted by BenMcr (Post 35937773)
The power socket isn't a male connector - it's the one next to the switch:

https://www.cableforum.uk/images/local/2018/02/11.jpg
It has a pin in the middle. so it's male. I should be able to tell after being in the trade for over 40 years. :dozey:

A nice lady in Scotland agreed that they have sent me 2 identical LITEON PSU's for V6 tivos, and not one for the hub3. In the post tomorrow,

Mr K 20-02-2018 15:56
Re: Free V6 box
 
Quote:
Originally Posted by Taf (Post 35937768)
It arrived.

Swapped the TIVO for the V6.

Swapped the V+HD for the TIVO.

No need of the Powerlink kit they sent.

They also supplied a Hub3, but both the power supply and Hub3 have male connectors so they won't mate. DOH!!! And no, I have not mixed up the power supplies as the one I'm trying to use (LITEON) has a label that reads "connect to your hub".

Now I have to see if I can get Boxswap to work.......
Wouldn't bother with the Hub 3 if I were you. It's no better than Hub 2, quite the opposite in fact.

Taf 20-02-2018 15:56
Re: Free V6 box
 
Quote:
Originally Posted by Taf (Post 35937768)
Now I have to see if I can get Boxswap to work.......
Success!

Once the system settled down and stopped making each box "inactive" over and over again...

Mr K 20-02-2018 15:57
Re: Free V6 box
 
Quote:
Originally Posted by Taf (Post 35937781)
Success!

Once the system settled down and stopped making each box "inactive" over and over again...
Well that's 127 series links you won't have to set :)

Mad Max 20-02-2018 16:18
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35937782)
Well that's 127 series links you won't have to set :)

Wow, that's bad........:shocked:

nashville 20-02-2018 16:33
Re: Free V6 box
 
You can get Virgin go on a Tablet too.

OLD BOY 20-02-2018 17:54
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35937780)
Wouldn't bother with the Hub 3 if I were you. It's no better than Hub 2, quite the opposite in fact.
Mine works just fine.

SnoopZ 20-02-2018 18:00
Re: Free V6 box
 
Quote:
Originally Posted by OLD BOY (Post 35937796)
Mine works just fine.
Same here.

denphone 20-02-2018 18:09
Re: Free V6 box
 
Quote:
Originally Posted by SnoopZ (Post 35937798)
Same here.
And here.

gba93 20-02-2018 18:18
Re: Free V6 box
 
Quote:
Originally Posted by denphone (Post 35937801)
And here.
..... and here.

kered10 21-02-2018 14:54
Re: Free V6 box
 
I have received the email, "a free upgrade to say a big thanks," offering a V6. It has come directly to my name, even though I already have a V6, which seems to disqualify me. If I click through from the email, does anyone know if I'll be successful (and get to swap my second box, a TiVo) or will the system realise and refuse me?
Derek

SnoopZ 21-02-2018 15:24
Re: Free V6 box
 
Quote:
Originally Posted by kered10 (Post 35937847)
I have received the email, "a free upgrade to say a big thanks," offering a V6. It has come directly to my name, even though I already have a V6, which seems to disqualify me. If I click through from the email, does anyone know if I'll be successful (and get to swap my second box, a TiVo) or will the system realise and refuse me?
Derek
Just try it you may get lucky.

toby 26-02-2018 14:32
Re: Free V6 box
 
Hi all, I have a TiVo box and 2 VHD boxes. so just to confirm, am I right in thinking that I can replace one of the VHD's for a V6 box or does it have to be whichever the oldest box is (in which case is the TiVo) as I'd rather keep that.

Mr K 26-02-2018 14:41
Re: Free V6 box
 
Quote:
Originally Posted by toby (Post 35938578)
Hi all, I have a TiVo box and 2 VHD boxes. so just to confirm, am I right in thinking that I can replace one of the VHD's for a V6 box or does it have to be whichever the oldest box is (in which case is the TiVo) as I'd rather keep that.
Ring up and check before ordering.

Mind you I did this and they still got it wrong and disconnected the Tivo, not the VHD. Thinking about it, I probably got the Tivo before the VHD so technically it was the older box. It was quickly put right with a phonecall so i wouldn't let it put you off.

BenMcr 26-02-2018 17:42
Re: Free V6 box
 
Quote:
Originally Posted by toby (Post 35938578)
Hi all, I have a TiVo box and 2 VHD boxes. so just to confirm, am I right in thinking that I can replace one of the VHD's for a V6 box or does it have to be whichever the oldest box is (in which case is the TiVo) as I'd rather keep that.
You'd need to replace one of the oldest type - which is one of the V HD boxes.

toby 02-03-2018 10:48
Re: Free V6 box
 
Quote:
Originally Posted by BenMcr (Post 35938616)
You'd need to replace one of the oldest type - which is one of the V HD boxes.
Thanks Ben,

I've spoken to them and they confirmed that you can swap any box you like but they would prefer the VHD boxes first.

toby 02-03-2018 14:04
Re: Free V6 box
 
Just ordered it, if you have more than 1 VHD box like I have, you have to ring them as you can't do it on line via their website.

Mr K 02-03-2018 15:18
Re: Free V6 box
 
Quote:
Originally Posted by toby (Post 35939265)
Just ordered it, if you have more than 1 VHD box like I have, you have to ring them as you can't do it on line via their website.
I've never been able to do any upgrade via their website, its crap.

Henkesghost 02-03-2018 15:54
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35939273)
I've never been able to do any upgrade via their website, its crap.
Agree, ordered V6 box via the website, got a confirmatory email confirming the date of delivery saying if there was any change they would contact me. Took the day off for delivery and you guessed it nothing. Phoned Virgin who said they had no trace of the order, they asked me to read out the email, which I did, they apologised and arranged another delivery date. Had to take another day off work which didn't bother me as work sucks. Well done virgin and your shoddy multiple day off giving service :D

oliver1948uk 02-03-2018 16:19
Re: Free V6 box
 
I had the option of having the V6 delivered to a local shop to avoid having to wait in. It worked out well.

BenMcr 02-03-2018 16:21
Re: Free V6 box
 
Quote:
Originally Posted by oliver1948uk (Post 35939278)
I had the option of having the V6 delivered to a local shop to avoid having to wait in. It worked out well.
Yes, you can choose to use Click+Collect instead of a home delivery.

Been available since summer last year.

Raider999 02-03-2018 16:57
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35939273)
I've never been able to do any upgrade via their website, its crap.

I'm glad I'm not the only one who thinks that.

I have spent ages trying to find out how much an extra box will cost me ( upfront cost and ongoing monthly cost).

Would like a V6 but would settle for a TiVo.

I have given up as I cannot find anywhere on the site.

gus0898uk 02-03-2018 17:03
Re: Free V6 box
 
Hello again all
I can have a new V6 box but currently my Hub 3.0 is upstairs at the rear of the house (detached) and my Tivo is downstairs at the front.
Would I be best getting an engineer out and spending £40 to complete the changeover?
TIA

gba93 02-03-2018 17:03
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35939273)
I've never been able to do any upgrade via their website, its crap.
In their defence I have to say that I ordered my free V6 via the website, delivered on time (actually 2 days early) and self-installed with no problems. :)

Taf 02-03-2018 18:29
Re: Free V6 box
 
Quote:
Originally Posted by gus0898uk (Post 35939289)
Hello again all
I can have a new V6 box but currently my Hub 3.0 is upstairs at the rear of the house (detached) and my Tivo is downstairs at the front.
Would I be best getting an engineer out and spending £40 to complete the changeover?
TIA
The request form allows you to say that the hub is in a different room to the tivo. They then send out a powerline adapter pair. Also free. :)

gus0898uk 03-03-2018 10:02
Re: Free V6 box
 
Cheers taf, I have had a look into things a little more, I only have one power socket upstairs where my 3.0 Hub is so I will need a through adapter as VM say connection is not very good through an extension lead.
Also VM Dianne has a youtube clip which will help.
TIA

---------- Post added at 10:02 ---------- Previous post was at 09:31 ----------

Update
I just noticed that my promotional rate finishes this month so I rang retentions who were somewhere warm.:)
The CSA was unusually good and told me to ring again after the 21st March when my current promotion finishes.
Getting onto the V6, she said I can have an engineer out and the powerline adapters FOC, so the engineer will come on the 7th. What did surprise me was that the 15th was the earliest for delivery at home of the V6 through the VM online method.

toby 05-03-2018 11:18
Re: Free V6 box
 
I went to order it via their website however when I logged in to my VM account, it said that as I had more than 1 VHD box I couldn't order it online, I had to ring them.
They failed to tell me that when I spoke to them. Anyway, the box is arriving this Friday and he told me that when I connect it, ring them up to activate it which will tell them which box I am replacing. They will also send me an envelope to return the replaced box free of charge.

Taf 07-03-2018 12:41
Re: Free V6 box
 
Quote:
Originally Posted by BenMcr (Post 35937773)
The power socket isn't a male connector - it's the one next to the switch:

https://www.cableforum.uk/images/local/2018/02/11.jpg
I received a HUB3 to replace my SHUB2ac.

On inspection I saw that both the HUB3 and it's power supply had male connectors (i.e. a central pin). But the power supply had a label attached "Plug me into your HUB".

I queried this and was told they would send out a new power supply.

It arrived and was identical. LITEON Model PE-1300-9AR3 P/N 599126-001.

I did not dare force the connection, so ignored it for a few days,

Today another power supply arrived, and it has a female connector, so fits perfectly.

LITEON Model PE-1300-9AR5 P/N AREP05647.

cheekyangus 07-03-2018 13:54
Re: Free V6 box
 
Interesting. I thought SHUB2ac (as opposed to original SHUB2) worked with V6 and weren't being replaced if you order a V6.

gus0898uk 07-03-2018 15:55
Re: Free V6 box
 
Final update :)
The engineer came out today and replaced my Tivo with the V6, in spite of my Tivo being downstairs and Hub 3.0 upstairs, it took him 30 minutes but a lot of that was going through the various VM menus with a CSA. He didn't need to fit any powerline adapters or anything, I am glad I got the engineer as he showed me on his Blackberry a series of green lights etc to show everything was working well.

I just hope that I can see an improvement from my Tivo, thanks BM's for any help you gave me.

Taf 07-03-2018 16:45
Re: Free V6 box
 
Quote:
Originally Posted by gus0898uk (Post 35939858)
. He didn't need to fit any powerline adapters or anything.
If you power down your HUB3, you may find the V6 asking to reconnect to the network when the HUB3 is powered up again. A pair of blinking arrows on the V6 lets you know it has no connection. And you have to choose wifi.

---------- Post added at 16:45 ---------- Previous post was at 16:44 ----------

Quote:
Originally Posted by cheekyangus (Post 35939852)
Interesting. I thought SHUB2ac (as opposed to original SHUB2) worked with V6 and weren't being replaced if you order a V6.
I was surprised too, even more so with the free Powerline kit. But I suppose it's easier for them if all the installations become standard.

OLD BOY 07-03-2018 17:23
Re: Free V6 box
 
Quote:
Originally Posted by gus0898uk (Post 35939858)
Final update :)
The engineer came out today and replaced my Tivo with the V6, in spite of my Tivo being downstairs and Hub 3.0 upstairs, it took him 30 minutes but a lot of that was going through the various VM menus with a CSA. He didn't need to fit any powerline adapters or anything, I am glad I got the engineer as he showed me on his Blackberry a series of green lights etc to show everything was working well.

I just hope that I can see an improvement from my Tivo, thanks BM's for any help you gave me.
You'll not regret it, Gus. The V6 is a significant improvement, and now I can bookmark my on demand content with confidence!

toby 15-03-2018 16:09
Re: Free V6 box
 
Ok, so I've installed the new box, moved my TiVo to another room and it all works well.
The only problem I have is that the new V6 is not showing on their website yet so I can't transfer my settings and planned recordings although they do say that it can take up to 48 hours to show.
Did someone say that you can watch the recordings from the old TiVo on the new V6? I can't remember lol.

RobboEdin 15-03-2018 16:28
Re: Free V6 box
 
Quote:
Originally Posted by toby (Post 35940807)
Ok, so I've installed the new box, moved my TiVo to another room and it all works well.
The only problem I have is that the new V6 is not showing on their website yet so I can't transfer my settings and planned recordings although they do say that it can take up to 48 hours to show.
Did someone say that you can watch the recordings from the old TiVo on the new V6? I can't remember lol.
Yes, but the TiVo must be connected to your Superhub by Ethernet, either direct cable or via powerline adapters, as well as the cable co-ax connection.

toby 15-03-2018 16:45
Re: Free V6 box
 
Quote:
Originally Posted by RobboEdin (Post 35940809)
Yes, but the TiVo must be connected to your Superhub by Ethernet, either direct cable or via powerline adapters, as well as the cable co-ax connection.
My old TiVo box was connected via wifi not Ethernet and worked ok.
Are you saying that the new v6 must be Ethernet connected as wifi wont work at all?
My old TiVo has always shown on their website and I could manage it on my ipad via the VM app. Has that changed then? (it's still showing btw).

RobboEdin 15-03-2018 17:47
Re: Free V6 box
 
Quote:
Originally Posted by toby (Post 35940811)
My old TiVo box was connected via wifi not Ethernet and worked ok.
Are you saying that the new v6 must be Ethernet connected as wifi wont work at all?
My old TiVo has always shown on their website and I could manage it on my ipad via the VM app. Has that changed then? (it's still showing btw).
No, TiVo has no WiFi.
TiVo had it’s own Modem for connection.
V6 relies on your broadband.

toby 16-03-2018 10:44
Re: Free V6 box
 
Quote:
Originally Posted by RobboEdin (Post 35940822)
No, TiVo has no WiFi.
TiVo had it’s own Modem for connection.
V6 relies on your broadband.
Thanks RobboEdin, forgot about the TiVo having it's own modem.
So is it that the wifi isn't strong enough for the v6 hence the need to connect it via Ethernet?

SnoopZ 16-03-2018 11:25
Re: Free V6 box
 
Quote:
Originally Posted by toby (Post 35940871)
Thanks RobboEdin, forgot about the TiVo having it's own modem.
So is it that the wifi isn't strong enough for the v6 hence the need to connect it via Ethernet?
No issues connecting via Wifi on my V6.

toby 16-03-2018 15:26
Re: Free V6 box
 
Quote:
Originally Posted by SnoopZ (Post 35940878)
No issues connecting via Wifi on my V6.
Me neither, but can you see your V6 on their website?

SnoopZ 16-03-2018 15:45
Re: Free V6 box
 
Quote:
Originally Posted by toby (Post 35940900)
Me neither, but can you see your V6 on their website?
Sorry no idea as I haven't needed to look.

hedgie 21-03-2018 12:38
Re: Free V6 box
 
Ok I have two TiVO's and a standard V-HD box. I understood that the free upgrade offer was for your oldest TiVO.

When I phoned up the call centre said when I got the home delivery package I would replace the V-HD box. On one hand this sounds good news, but on the other hand I don't want my package price to increase.

Any thoughts on this before I commit and take the old box away...

Thanks in advance

:)

gunner45 21-03-2018 13:02
Re: Free V6 box
 
It's a free upgrade so long as you have Virgin Media's broadband because a condition of getting the V6 is that you are required to take their broadband (smallest is VIVID 50).

An issue for some people is that it's not always easy to get the V6 connected to the hub if the devices are in different rooms. WiFi and powerline don't always work, and an Ethernet cable can be difficult to install.

OLD BOY 21-03-2018 13:59
Re: Free V6 box
 
Quote:
Originally Posted by gunner45 (Post 35941408)
It's a free upgrade so long as you have Virgin Media's broadband because a condition of getting the V6 is that you are required to take their broadband (smallest is VIVID 50).

An issue for some people is that it's not always easy to get the V6 connected to the hub if the devices are in different rooms. WiFi and powerline don't always work, and an Ethernet cable can be difficult to install.
We hear this a lot and I'm sure it's true. However, it would be interesting to know in what proportion of homes there are problems with wifi. I have a superhub in our study upstairs, the bedroom V6 in an adjacent room and our lounge box downstairs, directly below the bedroom box. The walls are quite thick here, but the wifi works perfectly on both boxes and all our other equipment - laptop, printer, mobile phones and tablets.

i am not scouse 22-03-2018 11:01
Re: Free V6 box
 
Would any of the helpful people on here know how much it would cost me to get an old TiVo swapped out for a v6?(it would be my 3rd one)

hedgie 22-03-2018 13:51
Re: Free V6 box
 
Quote:
Originally Posted by gunner45 (Post 35941408)
It's a free upgrade so long as you have Virgin Media's broadband because a condition of getting the V6 is that you are required to take their broadband (smallest is VIVID 50).

An issue for some people is that it's not always easy to get the V6 connected to the hub if the devices are in different rooms. WiFi and powerline don't always work, and an Ethernet cable can be difficult to install.
Cool ta. The router is about 2m from my tivo :)

Topgun 23-03-2018 16:13
Re: Free V6 box
 
Quote:
Originally Posted by cheekyangus (Post 35939852)
Interesting. I thought SHUB2ac (as opposed to original SHUB2) worked with V6 and weren't being replaced if you order a V6.
I have my V6 connected via wifi to my SHUB 2 and all works fine. Am I just lucky, or should I be looking to upgrade my SHUB?

gunner45 23-03-2018 17:15
Re: Free V6 box
 
No, leave it well alone! The Hub 3.0 is too risky, it's only needed for the VIVID 350 plan.

toby 26-03-2018 19:14
Re: Free V6 box
 
So I had to phone VM to sort out a problem with the V6 box which was resolved by some tweaking their end but once finished I could then see both my TiVo and V6 on their website. Even though the V6 is connected via wifi, I was able to transfer all the series links from the TiVo to the V6.
Chuffed.
Haven't yet worked out how to watch recordings from one to the other yet though?

Mr K 26-03-2018 22:37
Re: Free V6 box
 
Quote:
Originally Posted by toby (Post 35941875)
So I had to phone VM to sort out a problem with the V6 box which was resolved by some tweaking their end but once finished I could then see both my TiVo and V6 on their website. Even though the V6 is connected via wifi, I was able to transfer all the series links from the TiVo to the V6.
Chuffed.
Haven't yet worked out how to watch recordings from one to the other yet though?
You'll need the 'old' TiVo to be connected to your home network via an ethernet cable.

MrB 01-04-2018 20:28
Re: Free V6 box
 
Quote:
Originally Posted by Mr K (Post 35939273)
I've never been able to do any upgrade via their website, its crap.
You are right, the system does not seem to work for existing customers. I just had a look - there are a few options online but they appear wrong. We have full house tv/100mb/weekend calls.

It says to upgrade to 200MB, keep full house and upgrade to evening and weekend callls will be an additional £31 per month :confused:. To go from weekend calls to Talk More Evenings and Weekends would be £26 more. From 100mb to 350mb would be £31 extra.

No options are shown for adding an additional V6 or Tivo box.

Raider999 02-04-2018 08:54
Re: Free V6 box
 
Quote:
Originally Posted by MrB (Post 35942308)
You are right, the system does not seem to work for existing customers. I just had a look - there are a few options online but they appear wrong. We have full house tv/100mb/weekend calls.

It says to upgrade to 200MB, keep full house and upgrade to evening and weekend callls will be an additional £31 per month :confused:. To go from weekend calls to Talk More Evenings and Weekends would be £26 more. From 100mb to 350mb would be £31 extra.

No options are shown for adding an additional V6 or Tivo box.

I wanted to see how much it would cost to add a 3rd box to my 2x v6 boxes - cannot get this information off the website.

Should be simple, but is a waste of time for current customers.

Mythica 02-04-2018 12:55
Re: Free V6 box
 
It would be more of a surprise if something from VM was working properly.

raging bull 04-04-2018 19:12
Re: Free V6 box
 
Anyone notice a price increase when S6 swapped out, even on an out of contact account.

Mr K 04-04-2018 20:04
Re: Free V6 box
 
Its not just the website, if you ring different areas of Vm you'll get different prices for the same thing (e.g ordinary CS and retentions). With all these loyalty discounts, inflated standard prices, introductory offers, goodwill payments etc etc, they have utterly confused themselves as well as customers. However you can use this to your advantage i.e ring them all, on different days with different people and take the best price !

Taf 06-04-2018 10:48
Re: Free V6 box
 
Up to now I have been very impressed with the V6.

But last evening it turned into a version of the old TIVO: spinning circles for almost every command, with some lasting several minutes. It's dependence on the internet seems to be its Achille's Heel. From 7pm to 11pm it was horrendous.

https://www.cableforum.uk/images/local/2018/04/6.png

spiderplant 06-04-2018 11:14
Re: Free V6 box
 
There was a TiVo server outage yesterday evening. Now resolved

Mad Max 06-04-2018 12:21
Re: Free V6 box
 
I had the same, could not get anything on catch up or recorded to work!

Itshim 06-04-2018 14:41
Re: Free V6 box
 
Quote:
Originally Posted by Taf (Post 35942836)
Up to now I have been very impressed with the V6.

But last evening it turned into a version of the old TIVO: spinning circles for almost every command, with some lasting several minutes. It's dependence on the internet seems to be its Achille's Heel. From 7pm to 11pm it was horrendous.

https://www.cableforum.uk/images/local/2018/04/8.png


---------- Post added at 14:41 ---------- Previous post was at 14:39 ----------

There was a TiVo server outage yesterday evening. Now resolved Must have missed that mine was as "good" as normal all last night . Guess it was not such a Tivo problem as some would have us think. in CF14

Taf 06-04-2018 15:24
Re: Free V6 box
 
Quote:
Originally Posted by Itshim (Post 35942852)
[COLOR=Silver]. in CF14
CF14 here too...

Raider999 06-04-2018 16:04
Re: Free V6 box
 
Quote:
Originally Posted by Taf (Post 35942857)
CF14 here too...

I had problems around midnight in Crawley, wouldn't even show me my other box, also had the blue spinning wheel of death every time I tried to do anything. tried a re-boot but no different.

All ok this morning

Taf 30-04-2018 11:05
Re: Free V6 box
 
Yesterday was the fourth time in 2 weeks that I had to do a power-down reset of the V6 box. It had once more reported it could not contact youtube, access catch up or on demand.

spiderplant 30-04-2018 14:33
Re: Free V6 box
 
Quote:
Originally Posted by Taf (Post 35945237)
Yesterday was the fourth time in 2 weeks that I had to do a power-down reset of the V6 box. It had once more reported it could not contact youtube, access catch up or on demand.
Sounds like it is losing the connection to the SuperHub. Is it connected on Wi-Fi?

Matth 30-04-2018 20:15
Re: Free V6 box
 
Blast, missed the headline offer... still up as an upgrade for £20 delivery (ok I suppose).
Only reminded to think about it, while running down my recordings, as the Tivo is now playing up …. turns on with no HDMI output detected until force restart - happened a few times now

Taf 30-04-2018 20:48
Re: Free V6 box
 
Quote:
Originally Posted by spiderplant (Post 35945267)
Sounds like it is losing the connection to the SuperHub. Is it connected on Wi-Fi?

Yes, when the wifi is on. It used to fail to find it automatically, but now it does.

zantarous 12-06-2018 16:19
Re: Free V6 box
 
Just want to double check here I got my V6 as a self install last month and I have just called VM today to arrange the return of my original Tivo and the guy told me to dispose of it in a recycling centre. Is this right? Are they not reusing these, just worried I got the wrong info and will get charged as some point if I don't return it.

gba93 12-06-2018 16:27
Re: Free V6 box
 
Quote:
Originally Posted by zantarous (Post 35950297)
Just want to double check here I got my V6 as a self install last month and I have just called VM today to arrange the return of my original Tivo and the guy told me to dispose of it in a recycling centre. Is this right? Are they not reusing these, just worried I got the wrong info and will get charged as some point if I don't return it.
I was told the same

BenMcr 12-06-2018 16:53
Re: Free V6 box
 
Quote:
Originally Posted by zantarous (Post 35950297)
Just want to double check here I got my V6 as a self install last month and I have just called VM today to arrange the return of my original Tivo and the guy told me to dispose of it in a recycling centre. Is this right? Are they not reusing these, just worried I got the wrong info and will get charged as some point if I don't return it.
Quote:
Originally Posted by gba93 (Post 35950298)
I was told the same
Correct. Virgin Media now only want back V6 TV boxes and Hub 3 broadband kit.

Anything else can be recycled once disconnected.

Even if for some reason they did start wanting other kit back, it wouldn't be retroactive.

raging bull 12-06-2018 17:57
Re: Free V6 box
 
Although free for the V6, twenty pounds charge for delivery!


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