Re: superhub 2
 

Well I've gone and ordered it, couldn't wait any longer as I dont get the full 20Mb with my old modem, so fingers crossed I get version 2. Will prob use my existing ddwrt router.

Re: superhub 2
 

Make sure your existing router has the WAN to LAN bandwidth sufficient for your new tier.

Re: superhub 2
 

I just picked up a WD MyNet N750 for £50 as it seems you only get a Hub 2 if you are a new customer or it's faulty.

Re: superhub 2
 

Just looked at this post and noticed the usb port in the pictures which is very tidily covered in black plastic and was not pointed out to us, lol.

Can this be used with the old-ish usb to fire wire style cables?

Re: superhub 2
 

the USB port is currently disabled.

Re: superhub 2
 

Hi guys, Just recently (2-3 days ago) phoned VM about the fact that I have old gear (DIR-615 + VMG300) that doesn't support the 120Mb upgrade I have now.

After 3 phone calls later (one being a guy saying there was no way they would give me superhub without paying them £75!!!), the nice lady on the other end said she would send me the superhub.

Thing is, I said I didnt want the superhub 1 as I am aware of the problems and asked her if I should wait for superhub 2 or that they would send me one anyway, she said something like "yeah". (Not sure she understood me).

Got the superhub this morning and its the superhub 1.

Would they accept it back or exchange it for the superhub 2 now that I have opened the box??

Cheers guys

Re: superhub 2
 

If you stay in modem mode you wouldn't need a SH2 although I don't think the DIR-615 can hack 120 meg.

As for will VM exchange for a SH2, I doubt it - they're just not like that.

Re: superhub 2
 

Can only get about 98Mb max on wired with the DIR-615. Really need it to be wireless really and can't afford a decent router.

Thanks for your reply

Re: superhub 2
 

are these superhub2s costing signficantly more than the sh1 units? as the sh1 was dished out llke candy. I was given 3 of VM free of charge.

Re: superhub 2
 

I'd have thouight that the SH2 cost has incremented by the separate 5GHz wireless card. Still a £15 device in bulk, IMO. Nobody's saying.

Re: superhub 2
 

Early on the SH1 was not dished out willy nilly. It's only when they churned through thousands of returns that they started handing them out like sweets.

Re: superhub 2
 

I am an existing customer. After contacting VM about a broadband problem, they said that they would send me a Superhub free of charge.

How can I tell if it is a Superhub 1 or 2?

Cheers :)

Re: superhub 2
 

It'll be a SuperHub 1

Re: superhub 2
 

If it's a SH1, it'll say VMDG480 on the back panel.

Re: superhub 2
 

Thanks, it is a Superhub 1.

Before I have it set up, have all the well documented problems with it now been ironed out?

If not, I may stick to my existing set up.

There is a small plastic spanner thing included. Is this some marketing gimmick that I can throw away, or will it serve some purpose to the person installing it if I decide to go ahead?

Re: superhub 2
 

Most of the things that could be fixed with a Firmware update have been resolved, however it still has some bugs. Obviously the things that are down to hardware like Wi-Fi signal strength remain a problem.

Not sure what they would be marketing by giving away a plastic spanner? The purpose of it it to tighten the coax cable into the back of the superhub.

Re: superhub 2
 

In modem mode the SH1 it is pretty well faultless.

The plastic spanner is supposed to be used to tighten up the coax cable.

Re: superhub 2
 

Thanks for all your help.

I once had a toothbrush sent to me by my bank as a marketing gimmick!

Re: superhub 2
 

Come to that conclusion myself. I'm sticking with my NTL250 which gives a rock solid 20MB and has become more reliable than ever. A mate across town struggles to get 10MB with his Superdud.

Re: superhub 2
 

Fair enough. Best to be safe. But someone across town will be on a different CMTS and may face totally different load conditions. If you do ever need to compare, it has to be with a street neighbour.

Re: superhub 2
 

Received my Superhub. Old version unfortunately, but I just stuck it into modem mode, so no problems.

At least I'm getting the full 20MB now, which my old NTL150 modem never did.

Re: superhub 2
 

Currently using a VMNG300 and Apple Airport Extreme on 100mb with 120mb upgrade due next month. Will I need a SH to fully exploit the 120 upgrade if it uses channel bonding?

Re: superhub 2
 

Since you'd be going into modem mode on the SH, you need have no worries about how the SH1 or SH2 will perform.

Note that I run an Airport Extreme on the SH, previously SH1 now SH2. Modem mode is both devices, IMO.

Re: superhub 2
 

From what I have read, people seem to be using the Superhub as a modem only and not as a wifi router.

What are the advantages of doing this?

Would I be better off leaving things as they are? ( I use my own Linkseys wifi router and a VM modem that I've had for about five years. It can only go up to 20, but that's all that I have after the speed upgrade anyway).

Re: superhub 2
 

Ok that's good to hear, I have had no issues with the VMNG300 and will be sorry to see it go.

Re: superhub 2
 

My advice is if it ain't broke don't fix it.

That said, I assure you that modem mode on the SH is a robust solution for when your current cable modem breaks down.

Re: superhub 2
 

Likewise a good shout Seph.
I had the Ambit 256 running a sweet 20Mb 24/7, only got the SHub as I wanted to download files a bit quicker.Using the 60Mb service - (Went from 1.12Mb to 3.0Mb with the SHub upload)

Re: superhub 2
 

You don't have to get rid of it, it will support 120meg speeds. The SH's only advantage is in areas where there is a lot of utilization as it can spread the downstream over twice as many channels. So keep a hold of it unless you run into issues.

Re: superhub 2
 

Can you turn the lights off or do we still need to cover them with black tape?

Re: superhub 2
 

You can't turn them off, i don't use my SH2 in the bedroom when i sleep, however when i turn the lights in the living room off the leds on the hub don't seem bright at all when the brightness is set to low.

Re: superhub 2
 

When the brightness is low on mine, you can just about tell the lights are even on during the daytime. I'm yet to sleep in the office though, so I can't comment on the night. ;)

Re: superhub 2
 

What you actually need keiron is an option to set the LED brightness for 2 time periods (night/day).

So during the day they can be bright and at night they can be dim. As you've said, if you have them on the dimmest setting they can be pretty much impossible to see during a bright day and at night, well, they're still too bright.

So, Night/Day mode and an even dimmer setting please.

Re: superhub 2
 

I'll bet Kieren & co hope that the SH2 wish list needn't go any further than what sn00p has mooted. Plus of course a rendition of the Hallelujah Chorus by menu selection.

Re: superhub 2
 

why do you need to see the leds?

Re: superhub 2
 

For the reason that they're there, of course!

Re: superhub 2
 

Could have built an ambient light sensor in, but would probably be cheaper to put a short length of insulation tape in each box.

Maybe the default setting could be changed to dim (don't know what the default is at the moment), and when you change to modem mode does the SH2 remember the setting? Can't say I ever changed the LED settings, but mine's upstairs in the 'coms' room (cupboard at the top of the stairs) so doesn't bother anyone. Would be nice if you could change the LED setting in modem mode though.

Cheers

Grim

Re: superhub 2
 

The SH2 remembers the setting when switching between router and modem mode.

It's been a few weeks since I was in modem mode but AFAICR the LEDs canbe changed if you sign in to the GUI.

Re: superhub 2
 

unless you have an issue why even look at them, id rather they spent time on other aspects rather than a dim sensor etc

Re: superhub 2
 

That seems completely over-engineered.

Plus, I'm not aware of any other router where that is possible. Most don't even offer a option of three different light levels.

Re: superhub 2
 

Super Hub 2 is out now (free for 60Mb and 100Mb upgrade) with a installation fee of £49.95 and new super hub 2 are not for 30Mb customers.

http://www.ispreview.co.uk/index.php...e-fastest.html

Re: superhub 2
 

Thinking of the environment, does the combined Superhub use less power than using a separate modem and router?

Re: superhub 2
 

Why would I need a £50 installation to swap an old superhub for a new one?

Sure charge £50 for it but don't try and mask the price behind an installation fee.

Re: superhub 2
 

correct but most dont turn a bedroom into a disco room ;)

I dont know how other routers make them bright enough to see in day whilst not having the disco affect, but I am not a manufacturer.

Re: superhub 2
 

In modem mode, the SH uses c. half the power than in router mode. But yes, there's a small power increment due to having a separate router.

Someone on the forum's done the calculation. I think in cash terms it is around £8/year.

Me, I don't worry about the environment on account of electricity used. The price of electricity includes the carbon taxes which is good enough for me.

Re: superhub 2
 

LIVE :cleader: New SuperHub V2
http://www.youtube.com/watch?v=Dn_ZQ7gqnb8

Re: superhub 2
 

Thanks, loved the cheesey disco tunes.

Re: superhub 2
 

Yea the fee for installation is a bit much when it's little more than 10 mins work judging by the last time I had a modem swap out when a previous SH broke on me.

Does that mean trialists need to pay £50 to keep it?

Re: superhub 2
 

Heh, no.

Re: superhub 2
 

We are allowed to keep them for doing the trial, that is the correct option considering the time we have given as part of the trial. :)

Re: superhub 2
 

installation fee of £49.99 for superhub 2 is misleading because the tech guy just swap the superhub and off he went, only under 5 mins of work!

Re: superhub 2
 

Just phoned up & have manage to get half price installation and on a Saturday as well.

Re: superhub 2
 

How is the install fee paid do they add it onto your next bill?

Re: superhub 2
 

Yes.

Re: superhub 2
 

If you get a new super hub 2, do you have sign a new 12 month contract?

Also the problem I am having at the moment is it keep losing connection to my Roberts internet radio, and causes it to freeze, (this is not a problem with radio, as I have already swapped the unit once and same fault occurs.) Is the new hub better for this?

Re: superhub 2
 

Is it worth the upgrade?, Currently have the SH1 never had any issues with it only use wireless for the printer. Is there any noticeable difference from the SH1 apart from the wireless?.

Re: superhub 2
 

Good question, 1 of the problems i had with the SH1 was that occasionally it used to lose the wired or wireless connection to devices like Xbox 360 WD MybookWorld and a Wireless Samsung TV, with my SH2 i have never lost a connection to any of those devices either wired or wireless, so for me i am going to keep my SH2.

Re: superhub 2
 

Is there any noticeable difference from the SH1 apart from the wireless?. Originally Posted by jalzoo

Dual Band simultaneous and USB

Re: superhub 2
 

simultaneous bands comes under wireless. and the USB port is disabled.

Re: superhub 2
 

No you don't have to enter into a new 12 Months Contract.

Re: superhub 2
 

you do on equipment upgrades.

Re: superhub 2
 

I thought you had BT Infinity? Or Smallworld Cable. Or an OC-12. Or a fibre channel. Or a satellite uplink.

Re: superhub 2
 

It depends on which site he is posting on, here he will have virgin, on Sky he has Sky fibre, on the BT forums he will have infinity. Get my drift.

Re: superhub 2
 

Any idea on when the USB is going to be enabled?

Re: superhub 2
 

I don't think there are any plans, its just there if they wanted to do something with it in the future.

Re: superhub 2
 

Indeed, but it's nice that VM have thought about it to make it more future proof.

Re: superhub 2
 

Or the less optimistic view - The USB port has been disabled by VM as part of their custom firmware...

Re: superhub 2
 

Thanks

Re: superhub 2
 

This

The device its based of has one, and it has been disabled as part of VMs firmware

Re: superhub 2
 

Which is crap if you want to run a USB network drive...

Re: superhub 2
 

why would virgin want you to be able to do that? this would cause more support calls

Re: superhub 2
 

What is the problem with that? Support sucks anyway unless you get a UK call centre which is next to impossible.

Re: superhub 2
 

well i dont want to waste my time swapping sh2s because customers cant set up network drives

Re: superhub 2
 

Simple, just tell them it is an unsupported feature.

Re: superhub 2
 

They cant offer a feature, and not offer support for it

Re: superhub 2
 

The SH2 is custom hardware - there is nothing on it that VM didn't want on it. Just because the USB port is disabled now, doesn't mean it will always be.

Re: superhub 2
 

My previous statement still stands

Re: superhub 2
 

Yes they can.

This sounds more interesting, is there a way you could find out more concrete information for me please?

Re: superhub 2
 

Nope - because there won't be any.

What uses VM may have for the USB port are in the future i.e. not known right now.

Re: superhub 2
 

Ok fair enough. Can NAT be disabled on the SH2?

Re: superhub 2
 

My instinct is that if they load more onto the SH2 CPU it'll open a can of support worms as some of the SH1 behaviours start to appear. I've got nothing more concrete to back that up - but this is a £15 piece of kit so it'kk have the dead minimum of everything - including the 2009 originated (prolly evolved slightly) Puma 5 DOCSIS chip.

Re: superhub 2
 

A USB file system is notoriously CPU hungry. Even on my half decent consumer router I found it was just too slow to be of any real use for anything but streaming music. Actually putting the music on it took hours as did getting it back off and it was quicker to yank the stick and plug it into a desktop in the end.

So if VM enable it, I can see it being for something else. Like a phone.

Re: superhub 2
 

It's a USB host; so I reckon it's intended for attached storage. Certainly that's what the CGD3700 splurge says.

Re: superhub 2
 

Not if they wished to avoid the risk of having a USB host screw up the SH2 launch. They might well suspect what we're mooting here. indeed, before it reached us, it might well have been working for internal tests.

Re: superhub 2
 

Take a look at Comcast xfinity home, it may give an indication of where they are heading with this.

Re: superhub 2
 

Going to be moving house in a few weeks and as they won't let me take my staff package (no longer staff), I'll have to set up a new account. Quietly hoping for a SH2 but no big deal if I get a SH1.

Re: superhub 2
 

Can't someone you know there, get you on mates rates?

Re: superhub 2
 

I was going to suggest the same

Re: superhub 2
 

Just to check, I can order one of these now?

Re: superhub 2
 

Yup, that's exactly what's happening. The way I figure it, I COULD just transfer my account onto mates rates but then I'd probably be stuck with the old V+ box. If I just close my account and get the Mate's Rates set up in the Wife's name, we'll get all shiny new equipment (ala TiVo).

I know so many people at Virgin, I'd be stupid not to, even if FTTC was available in the area we're moving to (which it's not). Hell, there's enough staff on this forum, I'm surprised we don't see more people begging for it on here.

Re: superhub 2
 

Would VM staff be allowed to offer discounts? It would make sense seeing as Sky are well you know.

Re: superhub 2
 

If you work for VM, you have access to their intranet. On that intranet is a form you can fill out that goes to the Mate's Rates team (or you can just fire them off an email). This is a special offer for friends and family, but there's no limit on the number of people you can sign up or anything like that (at least, there wasn't when I was there). In fact, they once held a competition where you entered by signing people up and I think you had to sign up at least 10 people in a month to enter it - this was company wide.

I don't know what the details are now, but a couple of years ago it was 20Meg broadband (Back when the tiers were 10, 20 and 50), XL TV with a V+ box and a spare box for another room, plus phone line (not sure which package) for about £33.50 a month. It was basically half price.

Re: superhub 2
 

:shocked: and Sky are seemingly running riot with discount codes while VM hide away. Or have I missed VM staff offering mate rates :confused:

Re: superhub 2
 

... and the relevance of all this to the SuperHub 2?

Re: superhub 2
 

I'm hoping to get one!

Re: superhub 2
 

I want one :(

Re: superhub 2
 

But you've got one. Or, what happened?

Re: superhub 2
 

Why does it?

Re: superhub 2
 

:confused:

Re: superhub 2
 

You said you want one. Subject is SuperHub 2.