Re: R36 Firmware Beta Test (was R35)
 

Probably not a buffer issue then causing your problem..

Mine's dropped the jitter to about a third of what it was and even during peak times it's only raising slightly

Re: R36 Firmware Beta Test (was R35)
 

whats your pingtest results like... still getting 0-1?

Re: R36 Firmware Beta Test (was R35)
 

I'm using the defaults for DNS. In router mode it will be the VM ones, in modem mode it's the google ones. I didn't try changing them on a per-system basis, but may give that a whirl later.

Re: R36 Firmware Beta Test (was R35)
 

Pretty much, I keep doing random tests and they are all coming back with 14-15 ping 0-1 jitter.

Re: R36 Firmware Beta Test (was R35)
 

I think that's the most important thing. As long as your ping and jitter stay low and constant.

Re: R36 Firmware Beta Test (was R35)
 

I dont find ping tests jitter test at all reliable or accurate. How do you gauge a proper reading of jitter from a 3 second test?

I use JackDinn's auto speed tester, it has a longer jitter test and uses the BBC server, which is very very reliable.

Re: R36 Firmware Beta Test (was R35)
 

I use this
http://myspeed.visualware.com/server....lushsoft.com/

Re: R36 Firmware Beta Test (was R35)
 

Went back to router mode and the stalls were evident right away. Setting my desktop to google dns servers didn't make any difference, stalls were still evident.

I don't see the stalls on my iPad though, nor on my wife's. I do see them on both my laptop and desktop (Win 7 64bit).

Re: R36 Firmware Beta Test (was R35)
 

I have Exactly the same problem, websites seem 2 pause for afew seconds before they load on my laptop, yet it's instant on my iPad.

(sometimes videos don't load either on my laptop yet they do on my iPad)

(I use 145 setting cause 300 doesn't work @ all, I'm using the old firmware)

Re: R36 Firmware Beta Test (was R35)
 

my thinkbroadband one has been monitoring for well over 6 months, cba converting that to seconds

Re: R36 Firmware Beta Test (was R35)
 

Can one of the beta testers let me know how to access the private forum?
My spam filter has deleted the email from Mark twice!

No worries, just found it!

Re: R36 Firmware Beta Test (was R35)
 

Re: R36 Firmware Beta Test (was R35)
 

no tell them to hurry up, I am waiting for it :)

we can live with minor bugs.

Re: R36 Firmware Beta Test (was R35)
 

Well I would like to try this out but my hub keeps failing with the update " INT-SW upgrade failed " then it reboots.

Re: R36 Firmware Beta Test (was R35)
 

:shocked:

Re: R36 Firmware Beta Test (was R35)
 

I wonder if this is the update that contains the mooted upstream bonding stuff?

Makes sense that they want to get it out regardless of minor bugs if thats the case.

Re: R36 Firmware Beta Test (was R35)
 

Have the Blizzards Launcher issues been fixed with the FW?

Re: R36 Firmware Beta Test (was R35)
 

I believe it has indeed been fixed.

Re: R36 Firmware Beta Test (was R35)
 

can anyone say whether its fixed the bbc iplayer issue on the xbox 360?

Re: R36 Firmware Beta Test (was R35)
 

There have been people on the beta forum that have stated this issue has been fixed.

Also blizzard downloader has been fixed aswell, no reboots to factory default. Thank god!

Re: R36 Firmware Beta Test (was R35)
 

How is the wireless range, has it been improved at all? Also have they finally given us an option to turn of some off the disco lights, mainly the stupid round blue VM on the front?! If not, I would be grateful if someone could ask for this on the beta forum!

Re: R36 Firmware Beta Test (was R35)
 

I just taped mine over.

The wireless range is a dead duck though... there's only so much that can be done, as the positioning of the antenna's themselves are what the main cause of the poor wireless range is.

Re: R36 Firmware Beta Test (was R35)
 

The wireless range is still quite poor. I have had to go back to my own router as the signal from the SH is just too weak, and I don't live in a cavernous mansion either!

I use a bit of blu-tack on my light :)

Re: R36 Firmware Beta Test (was R35)
 

Thanks for the reply. Sounds positive, any idea when this will be released to everyone?

Re: R36 Firmware Beta Test (was R35)
 

Yeah I thought as much about the range. :sick:

Re: R36 Firmware Beta Test (was R35)
 

Does anyone know when the alpha version of R36 firmware will be released and how are subscribers informed?

I`ve asked on VM forum and had no answer.

Also,is the update applied automatically down the cable or does it have to be applied manually?Sorry if it seems a dumb question but I really don`t know.:dunce:

Thanks,Dave:cool:

Re: R36 Firmware Beta Test (was R35)
 

I'd be mildly horrified if they pushed out the alpha version to subscribers, so hopefully never. The release version, however...

Re: R36 Firmware Beta Test (was R35)
 

Alpha's come before Betas, then release candidates and finally a full release.. So only a select few will only ever see Alphas.

As for the full release once authorised the superhub will automatically get a signal to update.

Re: R36 Firmware Beta Test (was R35)
 

The Superhub was released with a pre alpha lol.....

Re: R36 Firmware Beta Test (was R35)
 

..but you can see why logically you might expect an Alpha test to be more extensive than a Beta ;)

Re: R36 Firmware Beta Test (was R35)
 

The GUI has been updated and looks alot more cleaner. The wireless bandwidth using Greenfield mode has improved. I feel I'm get a slightly faster internet connection using wireless 5Ghz and 300Mbps but with more jitter when I test on speedtest.net. I'll test a wired connection later today.

Here's a wired connection (1Gbps).......
https://www.cableforum.co.uk/images/...2012/06/13.png

Thought I'd do a wireless test straight after (5Ghz 300Mps) Super Hub right in front of laptop......
https://www.cableforum.co.uk/images/...2012/06/14.png


So here is how bad the wireless signal is in my ground floor flat in the furthest bed room away from the Super Hub (5Ghz 27Mbps)......
https://www.cableforum.co.uk/images/...2012/06/15.png

Re: R36 Firmware Beta Test (was R35)
 

Ahem…. and since they announced they need to get R36 out before the Olympics they obviously intend to go for "Gold"? ;)

Re: R36 Firmware Beta Test (was R35)
 

Thank you Kymmy for the explanation.

Cheers,Dave

Re: R36 Firmware Beta Test (was R35)
 

I do feel this is a vast improvement on the original issued software and i might no longer need to be in modem mode. Just hope they don't remove it whilst i wait for them to drop the release version on.

Re: R36 Firmware Beta Test (was R35)
 

Yep, although I'm not in a bad area it has improved my jitter especially during peak times (4pm-10pm)

R30
http://www.thinkbroadband.com/ping/s...14-06-2012.png

R36
http://www.thinkbroadband.com/ping/s...23-06-2012.png

Not perfect but a lot more stable throughout the day

**peaks on both graphs are usenet downloads @ 100Mb

Re: R36 Firmware Beta Test (was R35)
 

hi...has the new firmware modem mode in the settings??? as i will still use my draytek?
thanks

Re: R36 Firmware Beta Test (was R35)
 

Yes it does.

Re: R36 Firmware Beta Test (was R35)
 

I certainly have seen an improvement.

https://www.cableforum.co.uk/images/local/2012/06/8.png

Re: R36 Firmware Beta Test (was R35)
 

hope will come public soon.i read jitter/latency is better
thank youuuuu;)

Re: R36 Firmware Beta Test (was R35)
 

Does anybody know if the PS3 compatibility issues have been resolved?

Re: R36 Firmware Beta Test (was R35)
 

the ones from R30 have, but new ones are being reported

Re: R36 Firmware Beta Test (was R35)
 

What new ones have been reported? Thought this upgrade fixed all the issue R30 didn't.

Thanks

Tanny

Re: R36 Firmware Beta Test (was R35)
 

https://www.cableforum.co.uk/images/...2012/07/58.png

The improvement I first saw is back.

Re: R36 Firmware Beta Test (was R35)
 

Not sure if this has been mentioned, but in modem mode can you use the other 3 Gigabit ports?

I'd love to be able to use the other 3 ports as a 3 port switch, and it'd be even better if i could use the wifi too.

Re: R36 Firmware Beta Test (was R35)
 

No idea.. Perhaps someone in modem mode can give it a try (on R30 and R36)

Re: R36 Firmware Beta Test (was R35)
 

If you want to use the other 3 ports and WiFi then it's not modem mode.

But as far as I know there is no change to how modem mode works - it'll remain the single port only

Re: R36 Firmware Beta Test (was R35)
 

Any idea as to why I cannot access the beta forum for R36?

Re: R36 Firmware Beta Test (was R35)
 

with r30 i have only the lan 4 can be use
dont know with r36 but i guess is the same
https://www.cableforum.co.uk/images/local/2012/06/7.png

Re: R36 Firmware Beta Test (was R35)
 

Yes it is the same.

Re: R36 Firmware Beta Test (was R35)
 

Does the Superhub disconnect the PS3 when running @ 300mbps like it does currently?

Re: R36 Firmware Beta Test (was R35)
 

If you have the beta software but can't access the forum, drop a Private Message to Mark Wilkin who will sort out access

Re: R36 Firmware Beta Test (was R35)
 

no because in modem mode its a modem and thats it.

now how many modems have multi lan ports?

they dont.

Re: R36 Firmware Beta Test (was R35)
 

All sorted now just browsing the forums to see what other people say.:o:

Re: R36 Firmware Beta Test (was R35)
 

Re: R36 Firmware Beta Test (was R35)
 

I would like to know that one too.

Re: R36 Firmware Beta Test (was R35)
 

Yet I had a modem which fed a switch directly (was though the business 2050 modem on multiple fixed IP's).. The modem mode disconnects the router...

There's no reason as to why the other three ports should not work unless they specifically turn them off. They could have locked down WAN DHCP to port #1 and left the other three ports to run as a gigabit hub :rolleyes:

A weird set-up but totally feasible...

Re: R36 Firmware Beta Test (was R35)
 

why you posted a link to a google search?

---------- Post added at 12:09 ---------- Previous post was at 12:06 ----------

To me it works as expected, whenever I have switched routers to bridge mode only 1 lan port has ever worked.

A internal modem directly linked to a switch isnt a direct comparison.

Re: R36 Firmware Beta Test (was R35)
 

Never said it was but there are times when I have needed such a setup.. Not likely on a single IP residential account but would be a great option on the business superhub especially with the tunnel issues for those with multiple fixed IPs ;)

Re: R36 Firmware Beta Test (was R35)
 

Because Google turns me on.

Re: R36 Firmware Beta Test (was R35)
 

Why do i get the feeling that comment wasn't made in jest, either:p:

Re: R36 Firmware Beta Test (was R35)
 

Because you get turned on by it.

Re: R36 Firmware Beta Test (was R35)
 

Thankfully those tunnel issues have been resolved now for business users. I have the 5 fixed IP option.

There was a new version of firmware about 2 months ago that fixed the tunnel drop issues and the problem with fragmenting packets through the L2TP tunnel. I'm now on V5.5.2R04T15-BU

I am hoping a variant of R36 comes to the business superhub as it seems the issues with jitter have improved with R36 from what I read here.

Re: R36 Firmware Beta Test (was R35)
 

Do any of you Beta testers know when the FW is being released?

Re: R36 Firmware Beta Test (was R35)
 

no

Re: R36 Firmware Beta Test (was R35)
 

I get turned on by you, big boy* https://www.cableforum.co.uk/images/local/2012/06/2.gif

*statement isn't necessarily true

Anyway, as promised here are a few graphs showing VMNG300, R30 and R36 figures.

Reactivated superhub on R30, waiting for the new firmware, you can see right before the end of the graph the red spike and drop in latency when R36 was applied. After that it went into modem mode.

http://www.thinkbroadband.com/ping/s...25-06-2012.png

As you can see below, in modem mode i wasn't happy with the performance of the hub, so i spent the next little while trying to switch upstreams to see if that was the cause of the jitter i was receiving. Up till 4am is the VMNG300, after 4PM is the hub in router mode running R36.

http://www.thinkbroadband.com/ping/s...25-06-2012.png

and again on the 26th i switched upstreams again in modem mode from one to the other, no chance at all, very poor.

http://www.thinkbroadband.com/ping/s...26-06-2012.png

Suffice to say the majority of the time i've been in router mode, where i've been receiving good (for VM) service. The morning is router mode, the red block is me switching to modem mode, as the router mode decided it wasn't playing nice... but i returned to router mode and onto the less congested upstream as you can see here

http://www.thinkbroadband.com/ping/s...26-06-2012.png

And ever since then, i've had the following "good for VM" service

http://www.thinkbroadband.com/ping/s...27-06-2012.png

^^ R36 in combo (router) mode, with jitter between 0 and 2 on a more or less constant basis, flicks between 0 and 1 most of the time.

for comparison, VMNG300 before reactivation of SH, which for some reason went from this...

http://www.thinkbroadband.com/ping/s...22-06-2012.png

to this...

http://www.thinkbroadband.com/ping/s...24-06-2012.png

Either way, imho, R36 = good for the SH, lets just hope they continually improve it further and dont introduce more bugs.

Re: R36 Firmware Beta Test (was R35)
 

R36 to be released next Monday, according to this:

http://community.virginmedia.com/t5/...e/td-p/1290753

Re: R36 Firmware Beta Test (was R35)
 

Nice thanks

Re: R36 Firmware Beta Test (was R35)
 

The trial must be going really well.

Re: R36 Firmware Beta Test (was R35)
 

It is.

Re: R36 Firmware Beta Test (was R35)
 

Just had mine for my 60Mbps upgrade. I decided to give it a try as a hub. It came with R19 firmware!!! Mind you that's probably only a couple of general releases back on current.

Two things I'd almost forgotten...

The endless manual MAC typing and reboots as you add static IPs for port forwarding - why can't it work on the MAC - or maybe it actually does but it asks for the IP.

Just how poor the WiFi is.

Re: R36 Firmware Beta Test (was R35)
 

Another thing I'd forgotten is the almost random usage stats the SH produces - has that been fixed in R36.

Re: R36 Firmware Beta Test (was R35)
 

It is far easier to list the useful superhub items that do work in an acceptably conventional manner. :erm:

I'm struggling to think of any. But to be fair It has been a good while since I tried to use a superhub as a router.

Re: R36 Firmware Beta Test (was R35)
 

If you mean the random data totals under device connection status. No it is still pretty flaky but they have acknowledged that there is an issue and they will look at what is causing it for a future firmware release.

Re: R36 Firmware Beta Test (was R35)
 

Considering the many other faults and omissions there were and probably still will be in R36 I doubt it will ever be fixed if things are properly prioritised.

I just thought I'd give it a spin when it turned up - my favourite router (an old Buffalo running Tomato) probably doesn't have the grunt for 60Mbps plus it's only G WiFi, I also have a D-Link DIR-655 but the firmware on that is far from perfect. I'll wait and see how R36 performs before going to modem mode and probably the 655 as I really don't want to buy another router.

Re: R36 Firmware Beta Test (was R35)
 

Kwik, it seems vastly improved for us on the R36 trial. No doubt there will be ever newer iterations of firmware but for now we are a great deal happier. We know it's a pile of carp but it's better than it was dude :)

Re: R36 Firmware Beta Test (was R35)
 

I'm quite prepare to give it a go - all I absolutely need is port forwarding and that is there albeit with a very klunky set up procedure.

I never use ISP DNS and it's annoying that the firmware doesn't allow an override but I just manually hard code that.

No Dynamic DNS services but I have a 24x7 desktop so running a software client covers that. Come to that I could do it with an IP webcam I have too.

I don't use torrents so the problems I've seen reported with hangs doing so unless the SPI firewall is turned off really don't matter to me.

WiFi range is poor on R30 and I don't see how firmware could improve it anyway but I only need it for my phone and an iPad. I run a FON router with an external aerial so if I need WiFi in the garden and the SH doesn't provide it that will.

So long as I don't need regular reboots and it doesn't adversely impact web performance it will be OK - my internal network is just a couple of gigabit switches which is why my venerable Buffalo was OK when I was on 10Mbps. I bought the D-Link when I was on 50Mbps and had the Superhub then swapped out for a VMNG300.

Overall I'm pleased with the upgrade 10Mbps to 60Mbps for an extra £2.50 a month is a very good deal even if I didn't hit the 60Mbps but it looks like I am right now. Mind you on 50Mbps it was fine and went down the tubes alarmingly quickly which was why I downgraded to 10Mbps.

Re: R36 Firmware Beta Test (was R35)
 

What's 'clunky' about the port forwarding set-up?

Think of a name, select the start and end ports, the protocol, the last octet of the IP address and click add. Job done.

Re: R36 Firmware Beta Test (was R35)
 

Ours hasn't rebooted at all since we have had R36 kwik. Oddly the wireless is improved but only in terms of reliability (range is still not what you would deem acceptable).

Re: R36 Firmware Beta Test (was R35)
 

Well you forward to an IP address and it's the fixing of that IP to a given MAC that is klunky as you have to manually enter the MAC rather than just select it from a list of attached devices like most other routers I've used. True there is every chance that a well behaved router will always assign the same IP to a MAC it has handled before but sfaik there is no guarantee that it will and I wouldn't trust the SH to do so for sure. Once you've done that the SH reboots. It does that for every one. OK I can understand it may need to do so but it should give you the option to defer that until you've finished making reservations. When I had a SH before on one occasion it managed to corrupt the entire fixed IP table somehow and I had to start over. Not showstopping certainly but tedious, annoying, and totally unnecessary.

Re: R36 Firmware Beta Test (was R35)
 

What firmware version are you using? On my R30 it's just the steps I outlined - no MAC address; no clunkiness; no reset?

Re: R36 Firmware Beta Test (was R35)
 

R30. Are you reserving the IP address as that is what I find clunky not the actual port forward to an IP address.

Re: R36 Firmware Beta Test (was R35)
 

Re: R36 Firmware Beta Test (was R35)
 

ahh; got you.

No, I don't use the feature to force the DHCP to assign a particular IP addresses. However, the way it's done makes sense. I can't see any other way of getting the DHCP server to make particular fixed MAC / IP assignments.

All I do is set an appropriate mask and limit the range of DHCP adresses. Then use statics on the devices that are outside that range but within the subnet set by the mask.

Re: R36 Firmware Beta Test (was R35)
 

Only way they could boost range is by upping transmit to maximum allowed legally and eventhen it doesnt guarantee it will receive the clients signal unless its transmitting high enough for the SH to receive it

Re: R36 Firmware Beta Test (was R35)
 

Sound Great

Re: R36 Firmware Beta Test (was R35)
 

Are they going to take our R36 firmware off us until general release? I hope that isnt the case.

Re: R36 Firmware Beta Test (was R35)
 

I wouldn't have thought so. If the pilot for 8000 users is the same iteration as we Guinea Pigs currently have, then it wouldn't make sense to change our current firmware. Might be worth emailing Mark Wilkin to verify though.

Re: R36 Firmware Beta Test (was R35)
 

i have request if possible to be in the 1st 8000 SH for try the r36
recently had few T3 errors due to congestion with upstream channel and the engineer have fitted a distribution unit
Maybe is a good test for the r36
If not in few weeks should be rolled out hopefully and i will know if is good that time

Re: R36 Firmware Beta Test (was R35)
 

Whats a distribution unit when it's at home?

Re: R36 Firmware Beta Test (was R35)
 

Well yes you have to specify both the MAC and the desired IP but manually entering the MAC - especially when you can't just use copy/paste is tedious and error prone - as I said originally most if not all routers I've used just allow you to select the device you want to reserve an IP for from the list of connected devices. With Tomato at least you build your table of reservations then hit apply just the once and it then restarts some services rather than doing a full reboot.

I find setting static IPs on a number of devices more of a PITA than just setting them to use DHCP which is virtually always the default anyway then reserving whatever the router allocated useng the router GUI.

That said unless the router resets to defaults (which was a common problem with the Superhub) it doesn't need doing very often and I imagine there is zero chance of VM changing it.

Re: R36 Firmware Beta Test (was R35)
 

It was the opposite fo rme when I was a beta tester.

The beta firmware previous to this I think they disabled the auto updates which mant when the next stable firmware was released my superhub wouldnt update, and VM seemed clueless on the matter deciding to just send me a new superhub instead of forcing an update to the existing one I had.

So I expect you wont be downgraded and there is a chance you wont get future auto updates.

Re: R36 Firmware Beta Test (was R35)
 

Seems like special amplified
https://www.cableforum.co.uk/images/local/2012/06/1.png
https://www.cableforum.co.uk/images/local/2012/06/2.png

Re: R36 Firmware Beta Test (was R35)
 

Noob alert:

How and when do I get new firmware? I have to reset my superhub once every 10 days or so.

Re: R36 Firmware Beta Test (was R35)
 

Wait and do nothing unless you are part of the limited release. The area(s) that will be getting it early haven't been announced yet sfaik - that should appear on the VM community board first but it will no doubt get reposted here fairly quickly. Beta testers usually get the firmware pushed to their hubs but I think a general release only gets installed when it reboots naturally - with the early Superhub firmware this was usually about every other day.

Re: R36 Firmware Beta Test (was R35)
 

cheers

Re: R36 Firmware Beta Test (was R35)
 

My Superhub is part of the extended R36 trial.

The GUI looks a lot cleaner now. As I haven't had cause to change anything I don't know if it still behaves the way it did. I don't intend to be doing any trendsetting - I'll just use it as I would have anyway and monitor stability.

Initial short time on it suggests that the earlier reported jitter improvement seems to be there for me too. WiFi seems to be just as bad - I'd logged in on my phone downstairs but went upstairs as a phone isn't ideal for checking router GUIs. It moaned that I was still logged in and only 1 session is supported - I had to go back downstairs before I could get the phone to connect so I could log out. My DIR655 maintained a connection in both locations with no problem at all.

Spike of packet loss shows when firmware got upgraded.

[img]Download Failed (1)[/img]

Re: R36 Firmware Beta Test (was R35)
 

Looking good Kwik.

Re: R36 Firmware Beta Test (was R35)
 

wowow that looks really good
i see a packet drop then jitter got better....so today did they release all ready the 8000 pilots???is that what you mean by extended trial?....ummm it seems they did not send to my area...thanks

---------- Post added at 16:56 ---------- Previous post was at 15:38 ----------

Hi again ...if SH is in modem mode will the update still come??

Re: R36 Firmware Beta Test (was R35)
 

Yes as it comes down via the internet, modem mode only turns off the NAT/Wifi/other three LAN ports

Re: R36 Firmware Beta Test (was R35)
 

Thank you for fast reply;)