Re: Vmng300
 

The tech could swap it all back there and then, but I mean if he leaves one running and the other waiting to be re-installed in theory it would need a call in to put the other modem on.

Unless it's your house, or Pip's then I'm not interested.

Re: Vmng300
 

I'll accept your 'theory' and raise you an 'offshore' :rolleyes:

Re: Vmng300
 

I gave up on quoting process years ago, seems when process fails the customer gets "extras" so I only warn it might go right :D

Re: Vmng300
 

If if in theory a customer had multiple modems that were still 'live', could they hook them all up at the same time?

That would be one heck on an extra :p

Re: Vmng300
 

i have 2 activated modems, and im pretty sure they work at the same time. i dont have a splitter, and only one incoming connection, so i cant try it, but i can connect one, then the other, then the first one and they stay activated

Re: Vmng300
 

Even with a splitter they would not work at the same time!

Re: Vmng300
 

I had two VMNG300 modems here, one is activated and one is non-activated! Also I had superhub here but never bothered to use it but it still not activated thought.

Re: Vmng300
 

why not?

---------- Post added at 20:11 ---------- Previous post was at 20:11 ----------

have you got nothing better to do?

Re: Vmng300
 

1 IP addy issued per connection, a splitter still works on 1 connection.

As seph would say.- simples!

Re: Vmng300
 

They would work, if they were both active and provisioned, it would be an issue with the disconnection of the old one, but it could happen.

Technically though I think that's theft .. :angel: I know fraud scripts are run to check up on these modems, so I would be very, very careful about using more than you pay for, VM are prosecuting people for stuff like this now .. and quite rightly so ..

(I reference people with STB's and modems without paid for services in the press, this is not insider information)

---------- Post added at 22:02 ---------- Previous post was at 22:01 ----------

1 IP per modem .. the connection is the modem, not the cable. You could run as many modems as power levels allow (technically) only VM do not offer more than one as a service.

Re: Vmng300
 

you feeling okay dude?... That's the second time you've been right about something in networks recently.

My superhub has a different wan IP to my beautiful modem

Re: Vmng300
 

I'm feeling light headed now ..

I think the host table works off online devices, that's why it allows it .. but I could be completely wrong. The modem will get a 10 address on the CMTS, the WAN address is still assigned to the CPE..

Re: Vmng300
 

you go steady there mate, lots of big words for you. i thought the biggest word you knew was "HTML"

Re: Vmng300
 

What's HTML ?

Re: Vmng300
 

have a look at my VM, there might be a line, or even 2, its only usually found on decent websites

Re: Vmng300
 

:td:

Re: Vmng300
 

:tu::tu::tu::tu::tu::tu::tu::tu:

Re: Vmng300
 

I assume his thumbs down is because once again 'myvm' was down. :p

Re: Vmng300
 

When ? I didn't notice...

Re: Vmng300
 

:p:

Re: Vmng300
 

Well,



very helpful VM engineer came today, and I started my speel about wanting to hold on to my vnmg300 so that I could revert bck to my 50MB setup if I wasn't happy with the superhub. The guy stopped me dead and said "your vnmg300 will take 100MB if you want me to set that up?



I was surprised and agreed immediately



5 minutes later I have 100MB service, with vmng300 and my Netgear wndr3700
https://www.cableforum.co.uk/images/...2011/06/41.jpg

this is through my router and wireless.



Funny thing is that I had to use the paris server to get above 50MB on speedtest.net, but the Virgin speedtest showed great result and ping was 15

Speedtest to Paris was 79MB, others were 45-60 in UK weird

Re: Vmng300
 

Fantastic result. Some would say this isn't possible. Repeatedly.

Re: Vmng300
 

great job by the engineer he used common sense. Is good you happy as well.

Re: Vmng300
 

This is perfect. This solution is exactly what I want from my 100MB service when it's available next month. I'd even go so far as to say I'm not interested in a Superhub enabled connection in the slightest. If the engineer comes and insists then I'll be refusing the work.

Forcing a Superhub on me is the only thing that will prevent me from upgrading.

Many, many thanks for reporting back to the thread, Bullstein. Appreciated.

Re: Vmng300
 

Never said it's not possible. What I've said is that it's not authorised by Virgin

That engineer is breaking process by doing what they've done i.e haven't done their job correctly.

Whether you agree with 100Mbit being SuperHub only or not (officially) is neither here nor there. That is the product.

Re: Vmng300
 

Then clearly the bigger problem is VM not listening to their customers and insisting on a rigid policy of "superhub only"

That engineer was a great example of someone very able to deal with his client group

* * *
“Rules are for the obedience of fools and the guidance of wise men.”

Re: Vmng300
 

They are insiting on ridgid policy of 'SuperHub only' because that's what the product is.

Same as when you order TiVo you get a TiVo box and not a V+ HD box.

Re: Vmng300
 

some customers are being given v+HD instead of tivo, because the install guy doesnt have any tivo

Re: Vmng300
 

Then may I suggest somewhere to insert their 'product'?

Re: Vmng300
 

If you want to do that then fine.

If you don't like the SuperHub, don't upgrade to product that comes with it, it's that simple

Re: Vmng300
 

You don't need to reinforce that thinking with me. It's already firmly rooted. Thanks, though ;)

Re: Vmng300
 

Then personally I would say that's again an example of a tech not doing their job correctly

Re: Vmng300
 

Not really that simple

I just upgraded to a product that DIDN'T include a superhub :)

Re: Vmng300
 

it is, but if you are going to say that, then you can say that activating a VMNG300 for 100mb is a tech not doing their job ;) :D

Re: Vmng300
 

Already did

Re: Vmng300
 

Haha

VM consumer confidence and advice at it's finest :)

Re: Vmng300
 

Ahem.I suggest we play nicely with one another.

Oh you are.Seriously be careful how you phrase things as not everyone is as good humoured as Ben.

Re: Vmng300
 

No, it's my own opinion

I get completely that some people don't like or want the SuperHub. Fine.

However, what I get annoyed with is that when the 100Mbit is advertised as coming with the SuperHub, people then complain that they then get installed with the SuperHub.

You chose to upgrade to 100Mbit knowing what the product was.

Re: Vmng300
 

Partly,

But VM have attempted to portray the lie that ONLY the superhub is compatible with 100MB

VM should let people use existing equipment if they are happy with it in the face if multitudes of complaints of poor superhub performance tbh

Re: Vmng300
 

Then, unfortunately for Virgin Media, they are depriving themselves of a swathe of potential customers that currently have 50MB with a Vmng300 that have read, nationally, about how poor the Superhub was/is/continues-to-be. These people, like myself, will never upgrade to any service that has flaky equipment forced on them. Which is a shame for all parties involved.

Re: Vmng300
 

I am saying this for personal experience.

The superhub is not a bad bit of kit. For the majority of customers the superhub works great. There are some customers putting the superhub through extreme usage in some cases and once modem only mode is enabled this should resolve the problems they have had.

I have had the the superhub for a while and not had any issues at all with it. Even transferring a 4gb file over my network didn't cause it to crash out or anything.

Re: Vmng300
 

24/7 connections: One PC connected via powerline adapters, and one laptop wireless (11g).

As and when connections: Three android smartphones, two laptops (one 11g & one 11n).

No wonder my extreme usage upset the two superhubs I had during those three weeks of hell....

I don't know how many devices the average household has these days, but I'd be very very surprised if my usage was atypical.

Cheers
Grim

Re: Vmng300
 

I am running a wired iMac, wirless N laptop, 2 android phones, iPad, xbox and ps3 both wireless and my superhub is perfectly stable.

My mac and laptop are connected and running 24/7 and last night I moved a 4gb file from the mac to the laptop and the superhub coped fine.

Maybe some superhubs are faulty.

Re: Vmng300
 

Thanks for trying to reassure me but my experience of dealing with Virgin Media when something is going wrong is not pleasant. I suffered from HUGE disconnections for 13 months when my 50MB service was installed. Daily contact with the CEO office, complaints to ISPA.org, etc. I'd be a fool to go through the exact same thing with the Superhub. A firmware update sorted it out, but 13 months of paying for a nonsensical service is one step too far when there's no acknowledgement of failure at the end.

Virgin Media have only brought this public opinion on themselves, IMO, as they've been less than forthcoming with firmware updates, empty promises of 'modem only' modes, and in some cases breaking the kit with their beta updates.

Managing an Active Directory with approx 13,000 live accounts brings me into contact with a lot of people needing advice. They all get told the same thing : Avoid the Superhub at all costs.

VM missed the boat when it came to restoring confidence in their kit. My opinion will be forever jaded where this Superhub is concerned and if they insist on carrying it forward as a business decision then I will just sit on my VMNG300 modem with gigabit router and wait for a) other suppliers to catch up in headline speed, or b) cancel my VM service if my VMNG300 fails and can't be replaced.

However, if 100MB on a VMNG300 is possible, which it plainly is, then I will take that as an option all day long.

Re: Vmng300
 

Only some Stephen?

Re: Vmng300
 

Well obviously! You are talking like 100% of them don't work.:dunce:

Re: Vmng300
 

I would, perhaps, suggest that the negative press on sites like TheRegister, et al, has already planted that seed? I would also compare it to Sony advertising that their PSN is now 'Safe'. No matter how much banner waving happens, the damage is done.

Re: Vmng300
 

Fair enough. Compare that to the reponse to the SuperHub issues which got released to customers since December. Continual firmware updates to address reported and confirmed issues

Firmware updates have been released as soon as the issues caused and be identified and a resolution to them found.

Agree that the issue with one revision of firmware was unfortunate, but a correction was rolled out as soon as possible

For some thats plainly obvious, however for the most part people have no issue with it.

Remember places like The Register, this and the Community Forum are a very small percentage of the customer base. The majority of people being installed with the SuperHub do not have issues with it.

Re: Vmng300
 

A suggestion I made in another post - not unheard of, remember the Sumsung V+ 'STOP' issue.

It's a shame, because VM were years behind other ISPs in not offering a combined modem/router. I hope it gets sorted and soon, and then we can all say of VM "The Tech Guy Did It Perfect"

Cheers
Grim

Re: Vmng300
 

I always find this comment (or similar) highly amusing.

You, no doubt, have access to the actualy figures of how large VM's customer base is.

Is the small percentage more or less than 1% and roughly how many customers does that equate to?

Example, as of 30th Decenber VM allegedly had approx 4.01 million BB customers. If only 0.25% of those (a small percentage) have problems that is 40,000 customers. (if my math is correct at this time of night :D).

Don't talk percentages, talk numbers.

Re: Vmng300
 

I agree that the response is improved, and your employers should be congratulated for that, but the pattern is still occurring. It's still a product being forced on paying customers that is evolving into being fit for purpose at their expense. This is wrong. Test your product better. Simple as. I wouldn't publish a Citrix application to my users without testing it thoroughly.

Again, well done. Surely it's more beneficial to consider why their release was needed. A proper testing lab (staff, trusted customers, specific leechers, etc) would've highlighted these issues. You can get realtime results from the customer's modems. There's really no excuse. Especially if you consider how many previous new 50MB customers you already disgruntled.

How did this even happen? It's mostly bad management decisions. "Quick, plug the hole!!!"

Perhaps you mean for the people that just keep paying their bills and hope it's going to be fine in the morning? Or the people that can't deal with speaking to another offshore agent?

Interesting that you should use the Silent Majority defence ;)

Ben, I have the utmost respect for you and your colleagues who frequent an unofficial forum. I've read the support you give to people in these forums and I commend you for it. My respect is lost, somewhat, when I read you backing a horse that fell at the first hurdle and is eyeing the 'veterinarian' approaching with a gun.

Re: Vmng300
 

We still going round in circles.

VM staff are saying the following. MY comments in bold on each point to avoid confusion.

1 - What we seeing on the VM forums is not representative of the customer base as a whole, ie when the forums were dominated by superhub complaints this did not translate into phone calls as well. My view is this cannot be proven as I think the way tech support is handled on the phones has serious issues that will affect the way faults are tallied up. We also relying on staff here been honest which in my view can be debated given some of the comments I have heard regarding upstreams, gaming etc.
2 - The majority of customers are happy, this may be true and I am not too sceptical about this as some people are easy to please and many people are not technical so for the average joe the superhub may be fine. I dont know many in real life who use the device so I cant pass on my thoughts on that too much. A silent customer isnt necessarily happy but if they not happy it probably isnt serious either as they would otherwise ring.
3 - it isnt costing much money or at least enough to be a concern, yet VM have dumped netgear as a supplier and adopted a policy that the ceo office can dish out modems to keep churn down. If netgear is dumped then its likely VM consider themselves to not be getting value for money out of the deal. Next year shareholder report be interesting.

We have these claims yet within months of release there has been bad press, the highest complaints I have ever seen online for a VM device, dropping of supplier within 6 months, a need to do an emergency firmware update, staff in VM call centres telling customers they are flooded with superhub related calls, a VM tech saying install issues have gone upwards since started deploying the superhub as well as confirming VM are misdiagnosing faults, people refusing to upgrade to VM's flagship product purely based on the superhub, and now even business customers holding back. The latter 2 are defenitly costing VM money in lost revenue.

This is a final summary of my thoughts, yes the superhub isnt necessarily a technical failure (depending what was expected of it) but it is a PR and in my view a financial failure.

Re: Vmng300
 

Unfortunately there is only so much testing Virgin can do before deploying a product to it's customer base.

The SuperHub was tested with staff (I know I was one of the ones that did so), however some issues won't show up until a diverse set of customers start using it.

If Virgin weren't responding to the issues, then I would completely agree there is a problem, but they are. Same as any company that supplies hardware.

Personally I don't know, but I doubt very much that any management of either Netgear or Virgin would say 'Let's purposely introduce bugs in a firmware update'

No I mean those that have had no issues with it.

Believe me, when issues arise both TSC and CSC (and Customer Relations) know about it. If the SuperHub was as bad as people think it is, then there would be a support spike. Overall, there hasn't. In fact it has reduced the Wireless support issues just as it was designed to do

I've been working for cable since the days of ntl. Compared with then, this is nothing lol ;)

---------- Post added at 22:47 ---------- Previous post was at 22:47 ----------

No they haven't

Re: Vmng300
 

I've been a customer since I had to buy my own 3Com CMX for £150. Which might be similar time lines ;) Oh, how I miss Barrysworld.com and their Q2DM3 fragfests ;)

So, how do I get to trial a Superhub and also keep access to my VMNG300 just in case it all goes titsup.com?

Re: Vmng300
 

Chrys, I basically agree with your remarks except this one.

"We also relying on staff here been honest which in my view can be debated given some of the comments I have heard regarding upstreams, gaming etc."

You do yourself no favours with it and can be disingenuous. Were I an online gamer my connection with the superhub, in the short time I had it, would have not caused a problem and I could've been stating the same.

It did not perform for me inasmuchas they gave me a free upgrade to the 100Mb service as I had said it was upload sped I was looking for and BT were offering me about 8Mb (which it has been pretty consistant with). The plooperhub could only manage 5.6 rather than the 10 offered.

I gave it the 7 days grace and cancelled everything, Had it gone OK I could still have cancelled BT at no cost. As it is I'm happy where I am.

Re: Vmng300
 

Do what I did and hope you get a good engineer

(post 321, page 22)

If and when my vmng300 fails or won't work with my new 100MB then I'll go with superhub which hopefully is a better product by then

Meanwhile I'm delighted :)

https://www.cableforum.co.uk/images/...011/05/105.png

https://www.cableforum.co.uk/images/...011/05/106.png

http://www.pingtest.net/result/40370461.png

https://www.cableforum.co.uk/images/...011/06/132.png

Re: Vmng300
 

Unfortunately, Bullstein, that's an obvious lottery.

I was hoping for more of a semi-official answer from an off-duty representative of the supplier that's commercially interested in taking my current VMNG300 to give to other disgruntled service users threatening to quit.

Re: Vmng300
 

Where are you getting this information that VM have dumped Netgear ?

Re: Vmng300
 

I meant gaming in general on VM as a service when there was claims VM was the best isp for it. Granted it may well have been a genuine honest comment to make if it was tho then he was out of touch with the product as its a proven thing that jitter on VM is high. Also the comment made when ignition stepped in regards to the number of congested upstream ports which were apparently very rare. These 2 comments to me made me treat what else has been said since with a degree of caution. I think your point is fair tho and wont mention those staff points on future comments. To me no isp can say how many of their customers are happy, they can only guess. What is typically the case is customers will accept a degree of problems on a service and not make a fuss, so simply relying on logged fault calls is not an adequate way of measuring customer satisfaction. Any company I run which has a problem on the forums like VM did I would have treated it as a priority to fix, a long term fix not a short term one, no matter how small the % of customers posting, that forum website is a public face for VM, potential customers, shareholders etc. may well be reading as part of research whether to do business with VM or not.

---------- Post added at 00:05 ---------- Previous post was at 00:01 ----------

Have I misunderstood you when you confirmed this in an earlier post?

Re: Vmng300
 

Yes you have and no I didn't

Re: Vmng300
 

Why do I get asked questions when the source of my information is this very forum?

In another thread it was mentioned VM have started procedures to change the supplier of the superhub and ben then acknowledged it. Thats how i seen it, and since then other people have made the same comment I have made in this thread without challenge from yourself or ben. So if you disputing it now not sure why you have waited a number of days to do so.

Re: Vmng300
 

I'm involved with the creation of new devices and as far as I am aware Netgear are still firmly in place.

---------- Post added at 00:09 ---------- Previous post was at 00:08 ----------

I did, when Ignitionnet first said it..

---------- Post added at 00:11 ---------- Previous post was at 00:09 ----------

http://www.cableforum.co.uk/board/12...l#post35232273

Re: Vmng300
 

It's NOT replacing Netgear.

It's called Dual Vendor i.e getting Netgear and someone else to supply SuperHubs at the same time (pretty sure I've said this a few times earlier in the discussions)

Re: Vmng300
 

I'm not sure how much we can talk about it .. thus, no comments from me other than to dispute the removal of Netgear.

Re: Vmng300
 

here.

http://www.cableforum.co.uk/board/35233241-post170.html
http://www.cableforum.co.uk/board/35232979-post161.html
http://www.cableforum.co.uk/board/35232982-post162.html

Combined with the numerous postings that you only have one supplier at once. I concluded its been dumped, or are you going to have 2 suppliers for the superhubs breakng historical trend?

---------- Post added at 00:14 ---------- Previous post was at 00:13 ----------

thanks for clearing that up, you should have done so earlier because in the last 2 days there has been more than a dozen posts on it and you didnt dispute any of them until mine. So they not dumped but I am still wondering why VM have felt the need to go dual vendor when previously they have been happy with one.

Re: Vmng300
 

So where in any of those posts have I said Virgin are dumping Netgear

I said you've never been able to choose the kit you are supplied with, don't think I said anything about Virgin not having more than one supplier

Re: Vmng300
 

It makes business sense to have two, otherwise Netgear will control VMs ability to offer Broadband ..

Re: Vmng300
 

I agree and was a basis of my argument to have kept the vmng300s alongside the superhubs. The curiosity remains tho as it looks from here this 2nd vendor wasnt in the drawing board from day 1.

Re: Vmng300
 

I did

http://www.cableforum.co.uk/board/35235100-post233.html

Re: Vmng300
 

I seen that post but took it as meaning having new superhubs alongside ones already shipped to customers.

Re: Vmng300
 

Yes they were

Once again, before the Hubs were introduced the biggest complaint point was broadband wireless setup, due to having to not only activate the modem, but plug in the router and configure it. Usually something wouldn't work requiring a call in, and negative customer feedback

The SuperHubs have reduced those complaints signficantly.

The issues that have occured are unfortunately, but are being resolved. Long term the Hubs do what they were designed to do.

Re: Vmng300
 

and since the introduction of the hub the biggest complaint is the device itself. I bet Virgin get a lot more calls and complaints about the hub than people ringing for help on wireless setups.

Re: Vmng300
 

You didn't use the word 'dumping' but from previous posts it could be taken that you are implying something similar:

http://www.cableforum.co.uk/board/35200375-post111.html

Anyway don't want to fall out - you offer good advice to many people, but sometimes it better to say nothing as those of us looking for hidden meanings can find them even if there are none there :D

Cheers
Grim

Re: Vmng300
 

That makes perfect sense BUT why wait several months between the first being released and the second almost being announced?

The VMNG300 was around what 4 years(?) what was the other one at this time?

Re: Vmng300
 

It was, it's been part of the project from the beginning.

The Ambit 256 was the modem of choice and the VMNG for 50Mb only, the Superhub development was longer than expected and was married in with the 30Mb release. It needed to be safely in place before this was announced.

There were also a number of other modems, the ECP, 5100, etc ..

Re: Vmng300
 

If virgin wanted the superhub to help reduce complaints about the customers own wireless setup, you would have thought they would have put a better radio in the superhub.

Re: Vmng300
 

Ive given up on the superhub, fed up of random disconnects even when just on my iphone!!!

Installed a vmng300 today and so relieved i can just switch on my computer and have no worries :)

Re: Vmng300
 

50Mb was released in 2008 and rolled out area by area.

Re: Vmng300
 

What a lot of people have to remember here also is it took VM over a year to fix the firmware on the VMNG300s and took 3 or more attempts at a firmware before it was fixed another reason i cant understand why they are scraping them so readily after spending so much time and money fixing them.

Re: Vmng300
 

That is easy to answer it is because Virginmedia see the way forward with both hubs and that is why they have been supplying them since last year and the VMNG300 is no longer being manufactured.

What people fail to realise that the VMNG300 is no longer part of Virginmedia's inventory in the same way that the Motorola SB5100 series is no longer a stock item, the difference being is that the SB5100 can still be sourced from Motorola.

The argument now is a bit like the one that used to rage about VHS and Betamax and the winner this time is the hubs as the will be no return to the VMNG300 especially as the rumours now say that the Superhub will be built by another company for Virginmedia and if correct this will be the final nail in the coffin of the VMNG300.

So why not get a grip and accept that the VMNG300 will be consigned to the annals of history and that soon any cries to try and get a VMNG300 from other sources will be answered with a "Sorry but we are only able to supply you with the Superhub so take it or leave it".

Re: Vmng300
 

But if they had a decent superhub then no one would want a VMNG300, I sympathise with all customers who have a superhub. So much so that if I ever get one returned it stays in my van on my inventory and I hand it out with a d-link to fix repeat fault customers who have several visits concerning wifi, and in every single case i've never heard from the customer after.

Re: Vmng300
 

I can see the reasoning behind the superhub, but the common sense idea would have been to keep the vmng300 as an alternative alongside it. I am sure many would agree with me on that.

Only time will tell how VM handle the situation with people who refuse to use the superhub if/when the vmng300's run out, because historically VM have backed down when it comes to churn.

Re: Vmng300
 

Well I have kept my Vmng300 when I upgraded to 100MB on Friday. As I've only been a VM customer for 7 months it's nearly new and I hope I get long use of it and that VM get a better /working superhub if and when I need a replacement

Re: Vmng300
 

If they are going forwards with a a new Superhub then the will be no return to the VMNG300 especially as modem mode will be out sooner than any return to the VMNG300 would even be possible, which would make a reprise of the VMNG300 rather pointless and not cost effective.

Re: Vmng300
 

Good shout, hopefully when you need the vmng300 swapped they will sort the superhub out (if it can be sorted out, might be the hardware is pants) and you'll have a smooth transition

Re: Vmng300
 

I expect the current plan within VM is that bridge mode will be working before the vmng300s run out and that will cease complaints. If that happens then its a non event. If it doesnt happen then we will either see churn increase or VM get an emergency stock to manage churn.

Re: Vmng300
 

How many folk have upgraded from 50meg to 100? 5000???? Therefore there must be around 5000 vmng300s that can be handed out, or am I missing something?

Re: Vmng300
 

*click* you triggered onto it as well.

I asked similiar and didnt get much back.

My line of thinking is if 100mbit is selling well enough then the stock of vmng300s will be going up and not down. Unless the CEO office are handing them out like candy with high demand.

Re: Vmng300
 

Not if they are being thrown in the recycle bins back at the depots.

Re: Vmng300
 

Haha that's funny :)

Re: Vmng300
 

Not really as that is what usually happens to replaced kit.

Re: Vmng300
 

Why dont Virgin get a grip and realise that the hubs they are issuing are not up to the job at the moment wheather it be hardware or software fault and instead of telling their customers to "Get a grip!" realise its not down to the customer to get it working its down to them and realise that for aslong as they cant get it working customers will complain and ask questions as to why they spent so much money getting the VMNG300 working they so readily scrap it and go back to square 1 with a kit which again has major issues with Firmware and also a lot of complaints over the fact the wireless is awful.

Re: Vmng300
 

Not really as that is what usually happens to replaced kit, they do not wrap it in bubblewrap just in case.

Re: Vmng300
 

Can see why VM are struggling to turn a profit with their churn of hardware (if thats whats happening). If I owned shares in VM after seeing their figures for the past few years and found out they throwing away hardware thats only been used for a short time I wouldnt be too impressed.

Re: Vmng300
 

As they have now scrapped the VMNG300 and have paid out hundreds of thousands of pounds on both hubs and have in circulation hundreds of thousands of both hubs then the is no return to the VMNG300 as the cost would far outweigh the need to return especially with R27 on the horizon.

Remember sitting at a keyboard putting forward reasons for a return does not put money on the table to fund such a return, this is a business decision by Virginmedia and the costs will have been factored in as well.

Now if you were given the choice of a free Superhub or another Docsis 3 modem at a cost of say £250 which would you choose.;)

---------- Post added at 10:49 ---------- Previous post was at 10:47 ----------

Recycling happens with all old kit and is factored in at the beginning, why keep sending out a piece of kit that you no longer supply regardless of requests for it, most other companies would refuse any such request.

Re: Vmng300
 

Any company I own shares in I would expect a longer life from kit and not be put in a recycling bin either. Recycling kit that still works, that can still be used and after only a short life is not the sort of thing to please investors.

Re: Vmng300
 

That's against eu regulations! Modems get sent to the big red shed for recycling, otherwise I'd be in the bin at my depot pulling them back out to use!

What better way to recycle than re issue them :d

Re: Vmng300
 

and sitting at the end of the phone or on a keyboard telling customers a load of rubbish which is usually something like "Its your computer or You need to update your drivers" when its actually the poor kit thats to blame is hardly enspiring to people who have just joined or upgraded and is equally unhelpful and frustrating and is hardly going to attract a great lot of new custom and is likely to even lose quite a bit.

Re: Vmng300
 

Roll on R27, then R28.....etc.....etc....etc

Re: Vmng300
 

Because that's what they want to do.

They only started making Samsung V+HD boxes a couple of years ago, but the long term plan is replace them all with TiVo

As with anything it's a balance of costs between historical investment and future product changes

Unless there is a good reason to what that kit replaced - such as reducing the cost of supporting the kit and/or not being capable for the longer term plans of the broadband service

Going back and swapping kit at broadband upgrades is hugely expensive both from an equipment point of view and a cost in supporting the swapout via the call centres and installers

---------- Post added at 12:08 ---------- Previous post was at 12:06 ----------

Quite possibly. Even the best hardware in the world needs firmware updates