Re: Superhub Firmware Beta Test
 

selected beta testers, then I assume later all beta testers. This one seems more conservative rollout than older releases.

Re: Superhub Firmware Beta Test
 

The only roll out I want to see is a steam roller to roll over the whole lot of them!

Re: Superhub Firmware Beta Test
 

Even the ones that are working fine for their users?

Re: Superhub Firmware Beta Test
 

No one seems to have posted about how they find the update over on the Beta test forum, unless they have set up another more exclusive forum for them.

Re: Superhub Firmware Beta Test
 

Are these superhubs any good?

I hear a lot of good things about them ;)

Re: Superhub Firmware Beta Test
 

If your happy with average, I want the superhubs to be better than fine, they should be "super"

Obviously there is something wrong if the "hub" is better than the "superhub"

Re: Superhub Firmware Beta Test
 

No, I am happy with 'working'.

I sympathise with those who have issues, but I know quite a few people (neighbours and friends) who are happy with the SuperHub - 'one size fits all' answers (from either side) don't help.

Re: Superhub Firmware Beta Test
 

yeah the superhub works absolutely perfectly, thats why theres never been a complaint about it, and why they have never had to update the firmware

Re: Superhub Firmware Beta Test
 

No-one is saying there aren't any issues with it, which is why the firmware updates are happening

However you are making out like broadband issues only started when the SuperHub came along

At somepoint someone is going to have an issue with any hardware supplied, it's the nature of technology. At the same time lots of others will have no issue with the same kit

Re: Superhub Firmware Beta Test
 

I expect the vast majority just use it to connect one wired PC to the net.

My Daughter, for instance, who is on BT uses her HH to connect a wired PC, a wireless net radio and a wireless notebook but has never considered, and is proabably not aware of, configuring a LAN.

Folks using the superhub for light browsing and email with the example configs would probably be quite happy with it.

However, in spite of all that, it is still an extremely poorly performing wireless router with limited features. :(

Hopefully Bridge Mode will make it worthwhile my buying a fully featured gigabit 'N' wireless router that actually does what it say's on the tin.

Re: Superhub Firmware Beta Test
 

And there lies the problem I and other members of staff have said MANY times that there very well could be issues with it. I said only the other day that i understand that there ARE issues with it for some users. Then along someone comes and again says that WE ALL are claiming that there are NO problems with it. Maybe i should put this post in my sig for the next time we are accused of bending the truth.

It is really starting to **** me off all these attacks at members of staff over the super hub :mad:

---------- Post added at 13:57 ---------- Previous post was at 13:56 ----------

I have one waiting :)

Re: Superhub Firmware Beta Test
 

sorry mate... iv changed my signature to support the cause ;)

Re: Superhub Firmware Beta Test
 

Thank you for proving my point......

Re: Superhub Firmware Beta Test
 

lol :D

i think my signature is a fair representation on how much I care for the matter. As i no longer use the superhub, it no longer bothers me how good/bad it is. I can sit on here and argue until christmas, but it wont change anything in terms of the superhub, it will probably result in further infractions

Re: Superhub Firmware Beta Test
 

Your sig is true for some superhubs, but not for all.....

Re: Superhub Firmware Beta Test
 

I also now have an addition to my signature.;)

Re: Superhub Firmware Beta Test
 

A thread got out of control the other day because of posts like that. But thanks for demonstrating my point :tu:

Re: Superhub Firmware Beta Test
 

instead of getting locked into an endless argument, i would say that there are problems that some superhubs have, and some dont, there are also problems which affect all superhubs.

as a quick example, everyone had the problem with pingtest.net reporting packet loss, which was the ip flood detection picking it up as a packet flood. and as an example of problems which affect only a few, the spontaneous reboots seem to only be affecting some but not others.

these are only vague examples, as i dont want to get into a separate argument over what works and what doesnt, but basically, as far as i am concerned, the superhub problems dont affect the ambit 300, so dont affect me. I post in this thread as a mutual poster, i am neither for or against the superhub, so if anyone calls me biased, they can carry on becuase i will laugh

---------- Post added at 14:27 ---------- Previous post was at 14:26 ----------

i do know about this... after all, i got suspended for telling people to be mature

Re: Superhub Firmware Beta Test
 

I know

Re: Superhub Firmware Beta Test
 

i have no further comment on the matter, im not going to pick an argument with mods, but IMO it was rather silly

---------- Post added at 14:58 ---------- Previous post was at 14:34 ----------

:D:D:D:D:D

lmao

Re: Superhub Firmware Beta Test
 

I noticed the lack of posts, I was picked tho and I dont see a new forum.

Re: Superhub Firmware Beta Test
 

Maybe it's a super-secret forum...

Re: Superhub Firmware Beta Test
 

I don't think anyone has it. I had the same PM asking if I'd be prepared to take R27 as was mentioned before and replied OK on Thursday but I'm still on R26.

The announcement of the pre trial came when people in the trial firmware section started asking what had happened to the early May promise. My assumption is that they still don't have anything good enough even for beta and stalled (or at least tried to stall) criticism with this "pre trial trial" announcement.

If anybody has R27 shoot me down in flames please - until then I class it as vapourware,

Re: Superhub Firmware Beta Test
 

Yeah I saw that post, they did say pre test over the next week so hopefully those that have been selected get it tomorrow and the rest of us beta testers get it the following week.

Re: Superhub Firmware Beta Test
 

the first group of testers are probably VM staff, who will have an internal feedback system, not using the forums

Re: Superhub Firmware Beta Test
 

I thought their internal test feedback box was the recycling bin? :)

Re: Superhub Firmware Beta Test
 

no, the normal waste bin

Re: Superhub Firmware Beta Test
 

I was specifically told friday but I guess it got delayed.

I asked for a date as I told them I had to plug in the superhub first ready.

Re: Superhub Firmware Beta Test
 

it should push to your hub anyway, whether its plugged in or not, the firmware gets sent out based on mac address

Re: Superhub Firmware Beta Test
 

it doesnt get pushed out if the modem is offline at the time of the push. Its obviously a manual process. Which is also why if you do a reset settings it reverts back to the non beta firmware.

Re: Superhub Firmware Beta Test
 

yes it does. my bad :dunce:

the normal firmware goes out how i said though ;)

Re: Superhub Firmware Beta Test
 

yeah normal updates it will just pick up on its next reboot/power cycle.

Re: Superhub Firmware Beta Test
 

u asked a member of staff at Virgin for a date? :D

Re: Superhub Firmware Beta Test
 

yes

Re: Superhub Firmware Beta Test
 

If you haven't had a date with a member of staff from VM you haven't lived :)

Re: Superhub Firmware Beta Test
 

I found a picture of your date just click the spoiler.

Re: Superhub Firmware Beta Test
 

Are you talking from personal experience Ignition? I know it's not like you to give out duff info though. :)

Re: Superhub Firmware Beta Test
 

He is probably referring to himself as an ex NTL staff member.:D

Re: Superhub Firmware Beta Test
 

i prefer virgins

Re: Superhub Firmware Beta Test
 

seems it didnt happen today either. :(

Re: Superhub Firmware Beta Test
 

Whoever said the pre-test test was stalling for time bullstuff appears to have been absolutely correct.

Re: Superhub Firmware Beta Test
 

theres no post about it in the trial forum either

Re: Superhub Firmware Beta Test
 

Thanks :)

Re: Superhub Firmware Beta Test
 

my vmng300 is back in now, I will wait till I see testers using it before trying again.

Re: Superhub Firmware Beta Test
 

the fact they are both working and are swappable implies that something has been done on your account (and mine) to allow 2 modems

Re: Superhub Firmware Beta Test
 

Just received this via pm over on the beta forum........



Phil

Re: Superhub Firmware Beta Test
 

Correct thread ;-)

Re: Superhub Firmware Beta Test
 

Wow that is a joke, what exactly have they been doing since R26 was released. Modem Mode is already there on the Superhub as people were able to activate it using SSH. So all they needed to work on was a UI for it and maybe some tweaking, but it seems they have done nothing. Don't think there is much chance of a release to everyone in June.

Re: Superhub Firmware Beta Test
 

Better than no modem mode at all though right ?

Re: Superhub Firmware Beta Test
 

Agreed. but I do also have to agree with Helix. Seems a bit of a step backwards in some respects.

Phil

Re: Superhub Firmware Beta Test
 

I agree with you but I'm not part of this pre-beta test, but I am in the beta test group. If they still need to make in configurable in the control panel I wouldn't say its going to be that close to release. They haven't even bothered releasing a proper statement about the early May release being delayed, they said last week that it would go out to pre testers from the end of last week and all testers from this week/ next week which doesn't seem to be the case.

Re: Superhub Firmware Beta Test
 

Sometimes the best laid plans go a bit awry, sounds to me as though they know the R27 release is going to be delayed hence shoehorning it into the R26 without a UI.

At least they can make sure the functionality works, maybe the delay is with Netgear in terms of the UI, who knows.

Re: Superhub Firmware Beta Test
 

Yeah I understand these things can take longer than expected, its the lack of communication that is annoying. The announcement in the Forums still says early May and the only update VM have given was in response to people asking where the update is stating a pre-test would be happening this week (as in earlier this week) and a full test the following week. This is now no longer the case but they haven't bothered to update all the beta testers with this news.

Re: Superhub Firmware Beta Test
 

I don't think it's better at all and have asked them not to send it to mine.

Because of quirks with altering the SuperHub IP I just changed all my stuff I wanted on fixed IP to use the 192.168.0 range and my old router was left as it was. Setting everything up to use a router again and configuring that router will take time. As my old router is non-gigabit I'll also need to physically move a NAS to run it off one of my gigabit switches. All of that will take time and effort and I'd like to choose if and when that change is made rather than it being at the whim of some VM twonk at some unspecified time tomorrow. A short outage while a new firmware is loaded is acceptable but not a change that will leave me with nothing working at a time when it will not be convenient to me to sort out

It goes from bad to worse. These idiots are past a joke.
<=== Looks like my crap catching skills will be handy yet again

Re: Superhub Firmware Beta Test
 

So will virgin now send a souperhub with a dlink 615 to get a wifi signal that doesn't drop?

Re: Superhub Firmware Beta Test
 

That would be unsupported at present, not sure what the situation will be with modem mode though.

Re: Superhub Firmware Beta Test
 

I got the same PM, I guess I will plug in the superhub and let them change the setting as I do have the vmng300 as fallback if it goes tits up.

As far as my opinion goes it seems a very odd way of going about adding the feature, I dont know whats been going on since R26 but the GUI change shouldnt be diffilcult to the point it needs all this time to implement. Having to contact support who work weekdays only to toggle the setting I can fully understand kwikbreak's stance on this.

Notice the pattern of doing firmware updates on fridays?

Re: Superhub Firmware Beta Test
 

using bridge mode now. ;)

Re: Superhub Firmware Beta Test
 

How's that working out for you?

Re: Superhub Firmware Beta Test
 

all I can say at the moment its working, not done any real tests yet. Its picked up the same WAN ip as my vmng300 was so the graph in my sig will show the live latency, the bit before red is vmng300, the bit after is superhub in bridge mode, so can compare.

Re: Superhub Firmware Beta Test
 

They have finally released an update on whats actually happening now:

I hope VM are getting some form of compensation from Netgear for their failure in producing Firmware without bugs. Hopefully they can use it to invest in the non Netgear Superhub.

Re: Superhub Firmware Beta Test
 

yep, it works. first thing noticed is lack of ip address in modem stats, see pic:
Attachment 22274

Speed
good to have a decent wireless signal again but speedtests both wired and wireless to multiple servers seem to be rather erratic. varying from 44.2 to 93.3 down and 4 to 7.84 up (wired tests). That could be anything though so I'll keep monitoring it and see how it goes.



Ping and Jitter
Pretty constant. 17ms ping and 2ms jitter on multiple tests.


Power levels etc
Slight increase but again, could be any number of reasons.
Attachment 22275




Will post more as i go on



Phil
.

Re: Superhub Firmware Beta Test
 

ssh stays on now without keepalive packets. So this should at least things like xbox live timeouts.

Re: Superhub Firmware Beta Test
 

The superhub is still adding a chunk of latency to your connection chrysalis judging by the graph

Re: Superhub Firmware Beta Test
 

yep indeed it is.

Re: Superhub Firmware Beta Test
 

http://community.virginmedia.com/t5/...te/td-p/505849

Wish I had pushed more for a VMNG300 now, I said I would wait until Bridge Mode as its only early May. Now its looks like Mid June. 6 weeks after when they originally stated.

Re: Superhub Firmware Beta Test
 

How does one enable the partial bridge mode?
Think my Superhub got the update yesterday, rebooted at 7pmish.

Re: Superhub Firmware Beta Test
 

It comes enabled with the update, as they haven't built any UI controls yet. You have to contact support to disable it.

You should have been sent a PM on the VM forums if you were chosen to test it. Not all Beta testers were chosen, I wasn't.

Re: Superhub Firmware Beta Test
 

It's a bit quiet in here which could mean that the modem mode is working well ?

Re: Superhub Firmware Beta Test
 

Now thats an answer i want to read. I would love to know if its working or not ?

Re: Superhub Firmware Beta Test
 

I don't think enough people who have the early bridge mode also post here regularly, sadly. Because I'd like to know what's going on with it, too. If it works well enough, it buys VM lots of time to work on the very questionable router side of the device. Which, if you think about it, means it would have made more sense to have bridge mode from the beginning... could have saved a lot of hassle and money sending techs out to replace/tweak them or the CEO's office dispatching what remains of the limited VMNG300 stock.

Re: Superhub Firmware Beta Test
 

The feedback on the Beta forums seems positive from what I can see, but there are not that many posters. Don't think it has rolled out to many people.

Re: Superhub Firmware Beta Test
 

I think there are only about 10 of us with the pre beta. From a modem only point of view I can honestly say its rock solid. Works fine with my dir-615 (note to self: think about getting a decent router)

I am having another issue which started around the same time i got the firmware but that is under investigation and appears to be networks related and NOT related to the new firmware.

Basically, it does what it says on the tin. I will answer any questions i can but tbh, there isnt much more to say.

Attachment 22282 Attachment 22283

hth


Phil :cool::D

Re: Superhub Firmware Beta Test
 

I know there were a few others besides myself who were offered it by Mark but we had already left VM for other ISP's. Surprised he didn't offer it to others to replace us.

Re: Superhub Firmware Beta Test
 

I don't know; I think the DIR-615 is a smart little router. The fact it has only 100Mbps LAN ports isn't such a big deal for most people, myself included: any local traffic that needs gigabit goes through the switch which can handle it, with the DIR-615 just handling addressing and WAN side, more or less. Works well in tandem with the VMNG300 and runs recent editions of DD-WRT quite well. Only thing I miss is radvd so I can do 6to4 tunneling, but that's where Teredo comes in.

Good to know it's on the path to being a useful CPE for everybody, even if just the modem side for now. I like the grayed out icons on the splash screen, plus the super simple GUI rendition that is reminiscent of VM's Ambit modems.

Re: Superhub Firmware Beta Test
 

it seems to be fine, since I (or others) have not come across any issues there is little to post, one user has had connection isues but its looking like a fault local to him.

Unfortenatly even with this good news this wont be released as a standalone update, there is no GUI to enable/disable it and VM have already stated that will be part of R27 which includes other updates hence the delay. I expect late june possibly early july at a guess for normal release.

---------- Post added at 04:16 ---------- Previous post was at 04:12 ----------

agree the dir615 is good.

I considered buying a dir825 (which can run ddwrt), or some other alternative gigabit cable router which would allow me to remove my adsl router from my LAN, however at over £100 to buy one and that I already have a decent gigabit router and wireless access point I find it hard to justify just to save bit of cabling and power. For me the dir615 is the router, dhcp server. But only has the xbox360 connected directly to it, my desktop pc's and laptop (wireless) go via my 7402nx gigabit wireless N router which is acting as a switch and wireless access point. LAN only traffic doesnt touch the dir615.

Re: Superhub Firmware Beta Test
 

Things are sounding positive by the sounds of it. Thanks for the update.

Re: Superhub Firmware Beta Test
 

I would suggest you look at the Asus RT-N16. Nice router which can run Tomato firmware. http://www.asus.com/Networks/WiFi_Networking/RTN16/

Sorta half missing the beta test of the Superhub, as I managed to get it swapped for a VMNG300. Ah well, that's life! :)

Re: Superhub Firmware Beta Test
 

Now that looks a very interesting router. thanks for that

Phil

Re: Superhub Firmware Beta Test
 

Phil-ntl, any idea if the Superhub uses less power in bridge mode?

Re: Superhub Firmware Beta Test
 

To be honest, I havent metered it but with the wireless turned off etc I would guess that there will be slightly less power used but dont forget that this will be negated by using a seperate router. So overall, the power usage will be slightly higher.


hope this helps

Phil

Re: Superhub Firmware Beta Test
 

Currently I have a modem and a Netgear FVS338 router. What I would like to know is the power usage of the Superhub in bridge mode compared to my current modem.

Re: Superhub Firmware Beta Test
 

Something that uses 1w was costing about £1 a year to run when I last did the sums - possibly a tad more now. The Superhub PSU is rated at 1.5A 12v iirc so it will use less than 18w. Just about any router will use about the same. Even doubled up I don't think anybody is going to have to put their missus on the streets or starve the kids to pay the bill.

Re: Superhub Firmware Beta Test
 

I will get you an answer within a week or 2 weeks, I plan to get a watts meter for my new air cooler (since am running that almost 24/7 want to make sure it uses what it says on box), I can check the superhub as well no problem. My guess is any saving will be minimal if any.

Re: Superhub Firmware Beta Test
 

Thanks, you'll be able to compare it to the VMNG300 too.

Re: Superhub Firmware Beta Test
 

I'm sure it's been explained somewhere else, but what exactly does bridge mode get you? I'm guessing it just turns the superhub into a basic modem. However would the wireless functionality still work or would I need to dust off my old router.

I am frustrated with the lag and the random slowing down of my local traffic of the super hub.

Re: Superhub Firmware Beta Test
 

Hi, modem mode as it's now called turns off all routing features including wireless. So yes you would then need your own router attached to the superhub.

Re: Superhub Firmware Beta Test
 

you wouldn't want to use wireless on the Superhub anyway dude so no loss there.

Re: Superhub Firmware Beta Test
 

Seriously stop with the silly name calling of the Superhub! You have all been reminded a few times to the post that details this.

I am currently connected to the Superhub wirelessly and my connection is solid and am getting a full 50MB speed on it.

Re: Superhub Firmware Beta Test
 

I don't have a problem with the superhub really. But for me it's not about the speed of the wireless connection so much as the range and signal strength. I can see my ASUS RT16 router from anywhere in my smallish flat and get a strong signal. I can only connect to the superhub from the same room. As such, the wireless is off and I use the asus as my gateway into the superhub for all wired and wireless connections. I had the same problem with the wireless netgear that VM shipped with the 50mb when I got that.

The superhub is a decent router, but it doesn't have a great wireless range - possibly because it's got internal antennae vs my ASUS's three external antennae.

Re: Superhub Firmware Beta Test
 

No problem, glad to be of help. Only had it about 2 months mine you, but I've never had to reboot it yet. Flashed with TomatoVPN as I like the Bandwidth monitoring and Time Scheduling mainly. Good to be able to shutdown the wireless at times when it's not needed. It also writes log files to the CIFS share on my server, so I have records of usage going back a long, long time, as my previous Linksys also ran Tomato.

Re: Superhub Firmware Beta Test
 

Your observation may be valid however previous to getting stuck with using the superhub I was using a lynksys WRT54G2 which also has no external antenna.

Unlike the superhub, I used the WRT54G2's wireless out of the box on it's default settings. In fact, and again unlike the superhub, I have never needed to change any wireless settings on the WRT54G2 apart from setting the security.

Re: Superhub Firmware Beta Test
 

To be honest if a home router has wireless on it and that wireless radio is poor in terms of range and stability, I don't think you can call it a great router. I fail to see how the superhub is simplifying people's home setup when a lot of them are running a second router purely because they need better wireless, or when people put it into bridge mode and use it as a modem, still requiring another router. I still think it would have been better to stick with separate modem/router for all customers, rather than have a bunch of them using a third party router plugged into the superhub regardless of whether it's in regular (modem/router) mode or bridge (modem only) mode. Doesn't seem like it would be saving money, or energy or anything.

It's all very confusing...

Re: Superhub Firmware Beta Test
 

100% correct!!!!!!!!!!!!!

Re: Superhub Firmware Beta Test
 

Really hope bridge mode is released soon, I'm having difficulties streaming Music from my Mac to my Airport Express which is connected to my speakers. Used to work flawlessly on my setup before with a VM 255 modem connected to my Airport Extreme. Now I have my Superhub connected to my Airport Extreme with the AE in Bridge mode so the Superhub is doing all the routing still. The Superhub just seems to fall over, it doesn't reboot but the streaming will keep stuttering and it won't let me browse the internet until I stop the streaming.

I had been busy so hadn't tried streaming my music across my network since getting the Superhub, tried over the past week and its just hopeless. Never had any problems before so I can only put it down to the Superhub. Have checked all the settings and they seem fine.

They have been quiet since saying R27 would be 3 weeks about a week and a half ago, which is normally a bad sign. They stay silent until everyone starts complaining that they have missed the deadline, then tell everyone it has been pushed back again.

Re: Superhub Firmware Beta Test
 

i wish you would stop being so negative, as Stephen has rightly pointed out the "superhub" is fantastic and there is nothing wrong with it

Re: Superhub Firmware Beta Test
 

:LOL:

:redcard:

Re: Superhub Firmware Beta Test
 

I must have got lucky with my superhub then, great wireless range anywhere in my house and full 50MB speeds when running tests.

House is a 60s terrace with thick walls over three floors.

---------- Post added at 09:39 ---------- Previous post was at 09:36 ----------

I've never stated that there was nothing wrong with the hub. However at the same time not everyone has problems so that may mean there are faulty batches rather than an actual overall problem with the superhub.

Re: Superhub Firmware Beta Test
 

I think the superhub is one of the biggest YMMV CPEs in the history of cable broadband. :D

This is a fairly common complaint; in a lot of cases it doesn't seem to multitask well, which is odd because the entire function of a home router is to multitask one internet connection to a handful (or more) of connected devices.

Textbook problem case: the only thing that has changed within your home network is removal of one CPE and addition of another (superhub) and now you have a raft of issues that did not exist before. You're not alone.

I know, I'm really glad I didn't just sit on my hands and wait for the bridge mode to be rolled out, went with my gut and got a decent enough modem instead.

Without casting aspersions , it does seem oddly coincidental that most of the vocal "no superhub issues" group are VM/CF team members. Very coincidental indeed, dear Watson... :D

Re: Superhub Firmware Beta Test
 

Has the updates been released yet that would allow me to use the Superhub as just a modem connected to my Apple Extreme base station ?.