Re: TiVo
 

Where have I said I have a Sky box? I'd appreciate it if you didn't make rash assumptions. In fact, you know I have V+ has you have directly replied to me in another thread. If you have nothing constructive to say in direct response to what I've suggested, then please don't quote my post.

---------- Post added at 22:49 ---------- Previous post was at 22:47 ----------

But you have the ability to replace your equipment yourself - Virgin don't allow equipment they have not supplied to receive their service, so since they operate a closed platform you should not be thanking them for repairing their equipment without charge, as there is no other way for you to deal with the situation.

That is my point.

---------- Post added at 22:57 ---------- Previous post was at 22:49 ----------

My point is I don't see the need for a 1TB box other than to record HD (which the provider charges for you at some point). They have already charged you to access the HD (which is driving the need for the large hard drive in my opinion), so maybe it would be goodwill to not charge you a fortune just for a larger hard drive which makes not much difference to them but a hell of a lot to the end user.

Virgin do charge for HD - they charge you an "activation fee" to receive the HD channels, and a monthly subscription for Sky Sports/Movies HD. For once, I didn't actually bring Sky into this point originally ;) For the record, I don't agree with the price they charge for a 1TB Sky box either, so I wouldn't pay that either.

---------- Post added at 23:02 ---------- Previous post was at 22:57 ----------

I'll be very interested to see the sales figures in 6 months time then - my prediction is the amount of people who have paid the £200 asking price in full will be pretty low, but that's just based on my opinion.

Re: TiVo
 

You mentioned the 2 tuner SKY box so you may not actually have one but it is immaterial anyway as it will never be a TiVo.;)




At least they will fix and replace any equipment without first checking whether you actually have a valid insurance in place with them.;)





It is their service and if they choose to charge an activation fee then that is a business decision that works for them.;)

---------- Post added at 23:06 ---------- Previous post was at 23:05 ----------

The same was said about 50Mb but the sales said differently.;)

Re: TiVo
 

It's a great bit of kit, of course it is. But there hasn't much innovation to justify the high price tag. If people don't push for innovation, then why should anyone bother to make improvements? If people just accept the price tag and come running with open arms to buy (as some on here have suggested people should), then the price will never decrease. But I've already said I don't believe it will shift in the numbers needed to justify the price tag, so I'll shut up on it now.

Jeez, £500 - I'll bet there isn't a massive queue for that ;)

---------- Post added at 23:13 ---------- Previous post was at 23:07 ----------

Please, come on Mr Virgin.....90k customers at the end of Q3 this year (latest numbers I can find after a quick google) - its a not even a drop in the ocean.

http://www.advanced-television.tv/in...romises-100mb/

You are clearly proud of what your company does, but if you don't want to discuss other than just spouting the company line time and time over then there isn't much point continuing the discussion, so I'll leave it there for now.

Re: TiVo
 

Actually, I don't think them for it. It is an advantage over Sky (with Sky, as you say, you can repair or replace the equipment, but you do so at your own cost), but it is part of the service I signed up for. As such, while I did consider it when I was looking at DTV, I expect Virgin to provide the service, in much the same way I expect them to provide Digital TV.

It is, however, in my opinion, an advantage over Sky regardless of whether I feel obliged to thank them for it or not.

As for the £500 for the Panasonic Freeview HD box, well, Freeview HD is still a new technology. Early adopters of most technologies usually do pay through the nose. Generally with new technologies, they charge high prices for the first few months, then the prices fall. Look at DVD. When that was launched, you couldn't get a player for less than £500. Two years after launch and they were almost giving them away with packets of cornflakes.

Re: TiVo
 

The tivo box arrives in a silver "flight" briefcase.

Re: TiVo
 

Does anyone know when the triple tuner fix will be implemented ? This sounds like a major upgrade to me so I would expect this to be part of the staff based pilot trial to prove reliability etc.

Will the triple tuner be in place before the product is rolled out to "proper;)" customers.

Does anyone have an inside view on what sort of Apps will be possible.

I am a regular train traveller and to be able to the Virgin Trains website, without booting a laptop would be a real plus for me.

Does anyone know if this is HDMI 1.3 or 1.4 ?

Must admit I am looking forward to this.

Re: TiVo
 

I'm sure I've read here that the 3rd tuner will be activated in Q1 2011, the TiVo software only supported two tuners for the US so I assume they're having to write the code to add a third.

I highly doubt (but could be wrong) that it'll have HDMI 1.4, there are very few devices that support it and it means all new cables as the spec has changed slightly to incorporate higher bandwidth and new features.

Apps is something I'm interested in, can't find any information about who decides which apps get on the platform, if they'll keep this "walled garden" approach or if they'll open it up. Remember that Virgin Media essentially only lease the Virgin brand from Branson and they've got nothing to do with the rest of the group. I don't think a specific Virgin Trains app will be there at release.

Have you got a phone with Internet access? Why not check out the National Rail Enquiries mobile site? http://pda.ojp.nationalrail.co.uk/

Re: TiVo
 

I have been updated with the current information on the cost of TiVo:

• New Customers - £199
• Existing customers - £149

Both with £40 installation price and there is also a monthly fee of £3 per month and customers need to stay on XL TV.

Re: TiVo
 

That looks about right to me, I think the other pricing looked a little optimistic.

Re: TiVo
 

Spot on

Re: TiVo
 

Just to add that those on Mates Rates will also be subject to the same fees as existing customers.

Re: TiVo
 

I would expect the installation charge to stay and would be surprised if we got the TiVo for a much better price than advertised this early into the rollout.

Re: TiVo
 

I'll be back to check the pricing mid summer then. :(

Re: TiVo
 

Your getting confused with myrates and mate rates, my rates is the staff deal and its on the intranet

---------- Post added at 13:28 ---------- Previous post was at 13:28 ----------

Getting my TIVO on the 14th December WHOOP WHOOP

Re: TiVo
 

I expect a full review once you're up and running ;)

Re: TiVo
 

Hmmm

I'm not sure I can sell this to the family. I'm a triple play XL with 2 v+ hd boxes which Ive only just had. I had to pay £150 on my first bill to get the 2 boxes. The idea of paying another £150 for something that I can't sell on doesn't make me feel very warm...

I had 2 Sky HD boxes which I know I'll recoup about £60 each for which will help with the upfront costs for last month. Its a bit much to ask someone to pay up front for a box which they can't sell on. I'd gladly pay it if I could as I could then offset the initial cost against say £100 for second hand to another VM customer.

This is so disappointing.

-Junpit

Re: TiVo
 

Been reading a few articles on the FT website and they are saying that it is going to be existing customers who get the box first before winning over new customers.

Re: TiVo
 

:idea:tell you what a good deal for customers and virgin would be.
to pay £10 per month extra and a 24 month min contract.

Re: TiVo
 

I'll pay £150 for the box but not the install at £40. I could buy a netbook for that price and it's mine.

Re: TiVo
 

yer but you try picking up virgin tv on your netbook

Re: TiVo
 

Are you Virgin media staff?

Re: TiVo
 

Yeah

Re: TiVo
 

It has to be installed / fine tuned and demonstrated by a Virgin Media installer, so the £40 will stand, sorry. It's a premium product.

Re: TiVo
 

Even installers wont be putting these in, it'll be inhouse service technicians

Re: TiVo
 

you might be better waiting a while then, for prices to come down.

Re: TiVo
 

Must admit I don't mind the install and tweaking, but I can live without a demo... other than extra features it can't be much different to navigate than the older TiVos, plus I like to just sit and play :)

Have TiVo redone all the menues in HD now, or does it drop into the old non-HD menu at times when doing things such as web videos like the earlier Premier boxes in the States?

Re: TiVo
 

In the interest of VM public relations, I think you should offer it to a non employee :D

I'm guessing you're not very enthusiastic about that suggestion?

Re: TiVo
 

You might want to look at this from earlier in the thread:

http://www.cableforum.co.uk/board/10...l#post35131443

Re: TiVo
 

Wooo!

Get mine installed on the morning of 14th December too!! Cant WAIT!

Re: TiVo
 

No - still legacy throwbacks in certain places. I asked earlier (in this thread I think)

EDIT - sorry, just read back and seen previous reply - sorry @clinteastman

Re: TiVo
 

For £40 install he best bring his own refreshments because he will be here ALL day at that price. Get my money's worth

Re: TiVo
 

http://www.zatznotfunny.com/2010-12/...ally-detailed/

It looks like they have completed more that the US Premiere box, but as clinteastwood pointed out they have yet to finish it.

Re: TiVo
 

I'm guessing you're staff also, ezzie?

Re: TiVo
 

I'm just gonna put a sticker on the front of my Sammy with Tivo on it and get the third tuner before everyone else so there. :PP:

Re: TiVo
 

Reading all and considering what has been said within the threads. What disappoints me with this service, is that fact that VM's current V+ HD customers have already paid for their boxes and installation fees. In addition, the current V+ service isn't (to my mind) working as efficiently as it could, E.g with technical problems associated with: unexpected re-boots, picture pixelation, etc.

Now VM expects these loyal customers to pay through the nose again for a similar service that hasn't been technically proven on their infrastructure?

Okay, so these guinea pigs pays the £100+ for installation etc and then as a consequence end up with a flaky service, coupled with the hassle of loads of phone calls to a third world technical support service - yeah I can really see existing customers dashing out to get one of these.

Lets hope not all of us are that gullible! :dozey:

Si thee :Sprint:

Re: TiVo
 

I honestly haven't had frequent reboots with mine or pixelation. Also I paid for my V+ a long time ago. Probably best for you to wait and see how everyone else gets on with the box, by which time more than likely the price will have dropped.

Re: TiVo
 

you paid for V+HD and you've got V+HD... this is a new service ;)

The "guinea pigs" are the VM staff, so no you won't be getting a "flaky service"

I've seen the box in the "flesh" so to speak and it works well :)

Re: TiVo
 

Does anybody know if the VM TiVo will have the ability to have different users like the TiVo Premiere? It would allow you to see your own shows that you watch and would have TiVo Suggestions based directly on only the shows you watch.

Re: TiVo
 

Yes the VM Tivo can do that.

Re: TiVo
 

Thats not the latest info ;)

Re: TiVo
 

he he :D

Re: TiVo
 

It comes in this briefcase so that you can become part of the programme.

http://www.newsinfilm.com/wp-content...ption-sdcc.jpg

Re: TiVo
 

ha ha https://www.cableforum.co.uk/images/...2012/12/10.gif

Re: TiVo
 

Thanks for that. I've actually just checked and found out that the Premiere does not have users, but the screenshot was just a leaked picture and nothing has been heard of since.

Seems that TiVo have put more effort into this new VM box than the ones they make in the US!

Re: TiVo
 

Does anyone know how fast the the Tivo is at changing channels?

(Please say faster then the SA/Silver TV Drive boxes).

Re: TiVo
 

faster than the SA/Silver TV Drive boxes but slower than the V+, hope this helps :D

Re: TiVo
 

I haven't used a V+ but as long as I can 'request' a channel change without having to make a cuppa before the actual change, then that's good. :D

TiVo = Smart phone for TV, "Bloody hell! You can watch telly on it as well!" :shocked::D

Re: TiVo
 

Re: TiVo
Reading all and considering what has been said within the threads. What disappoints me with this service, is that fact that VM's current V+ HD customers have already paid for their boxes and installation fees. In addition, the current V+ service isn't (to my mind) working as efficiently as it could, E.g with technical problems associated with: unexpected re-boots, picture pixelation, etc.

Now VM expects these loyal customers to pay through the nose again for a similar service that hasn't been technically proven on their infrastructure?

Okay, so these guinea pigs pays the £100+ for installation etc and then as a consequence end up with a flaky service, coupled with the hassle of loads of phone calls to a third world technical support service - yeah I can really see existing customers dashing out to get one of these.

Lets hope not all of us are that gullible!

Si thee

i must agree i got v+hd last xmas.overall picture is okay,no problems with the STB itself,but i will not join the tivo revolution.i have already paid for a good service,in fact i expect it.why should i pay out again.i feel no need to have the latest gadget,so i can brag to my mates,and send them to sleep(think sky 3D). good luck to anyone gullible(sp) to pay out for this tivo,but i will not be with you

Re: TiVo
 

Will the TiVo allow recorded programmes to be transferred from the HDD? To, say, another computer, or even a mobile phone?

Re: TiVo
 

Virgin don't expect customers do anything

Virgin are offering people a choice. Those that want to upgrade, can. Those that don't want to, don't have to

Re: TiVo
 

But they want to transition everyone over to the TiVo in two years. Surely that's force?

Re: TiVo
 

Wasn't talking about those plans, for which we have zero concrete details. Who knows, they may swap all the boxes out for free - but until they announce exactly what is happening it's all speculation

I was talking, as I believe was chris123, about the premium TiVo service that was announced.

Re: TiVo
 

Ah right, sorry.

Re: TiVo
 

1. are you staff member too?

2. are you paying for the box or the installations?

3. have you got vacancies? :p:

Re: TiVo
 

It will be people who pre registered an interest who will get them first.;)

Re: TiVo
 

If VM ring you about installing TIVO, do they use an 0800 number and if so does anyone know what it is?

It's just that I have so many 0800 numbers blocked on my phone that I just want to make sure that I haven't inadvertantly blocked them in the past.

Re: TiVo
 

0800 052 2312

Re: TiVo
 

Just been through to the Indian call centre and asked for the latest info. . .


She said it would be a one off payment of £145 inc fitting (I'm on XL Tv) but that I wont be contacted before Jan 1st. :(


Cant be sure how reliable the info was but it did sound like she was reading it from a script.




Mimar

Re: TiVo
 

Aye I'm staff, I have to pay for installation (discounted) but we're not taking staff on :-S

Re: TiVo
 

Register on the VM TiVo website (link in sig) and you will be contacted once it's ready to launch :)

Re: TiVo
 

Thanks for that, it's not one of the numbers I've blocked.

Re: Media Boy's Insider says
 

Why would you rather pay £200 for a box which you have to pay for to get repaired and get no supprt after 12 months - rather than have it replaced foc with lifetime support if it goes wrong and still have the option to upgrade later?

Re: TiVo
 

Thanks for that mate, I did register the day the link went up but just wanna be sure they know I'm really keen. :D

Re: TiVo
 

Hi, just got off the phone to CS, they confirmed current subscribers on XL tv will be £149 plus £40 install charge. Didn't have any more info on roll out, all he said was it wasn't launching until 2011, and it will be a staged roll out, with roll out not completing until end of 2011!

Re: TiVo
 

The trouble is, you can't rely on any imformation given out by CS --- not even on current products, never mind 'coming soon' ones.

Re: TiVo
 

They will have a lot more information available to them than is on the website to anyone else they just have to look.

Re: TiVo
 

The pricing is correct that has been quoted. More pricing will be released very soon. i.e VIP etc.

Re: TiVo
 

I loved my old TiVo, out of use just over a year since V+ installed (same day of the press-release announcing Virgin-TiVo tie-up!), and have coax to take the signal from lounge to kitchen. (I don't need different programs in the two rooms, just the same signal to both.)

Old setup: Virgin Pace box > TiVo > Scart to TV in lounge
---------------------------------> RF coax to kitchen

Current setup: V+ > HDMI to TV in lounge
------------------> VCR scart > RF modulator > RF coax to kitchen

It looks like this should still work, exchanging V+ for new Virgin TiVo, or does anyone know better?

Derek

Re: TiVo
 

he he :D Don't worry, you will be contacted ;)

Re: TiVo
 

Yes it will still work

Re: TiVo
 

I've registered twice already :p

Hurry up Virgin :p

Re: TiVo
 

I doubt the 0800 number you stated will be the number that those that pre-register get called from, thats an outbound CLID for the Swansea office.

Re: TiVo
 

Well on the 14th when I have a TiVo installed you can apologise to me, the guy was welsh

Re: TiVo
 

Seeing as Swansea is in Wales that does not surprise me ;) Am guessing it was probably someone from Staff Accounts as they are also based at the Swansea site.

Re: TiVo
 

Staff accounts are in Swansea. Have you given out that number? :shocked:

I think it's a CLI dummy number anyway, like the Liverpool faults one ;)

Re: TiVo
 

Yep, its an outbound only - calling it will just get you an 'You were called by Virgin Media' automated message.

Re: TiVo
 

had a missed call from staff accounts, but i know i'm on the trial as ive seen a list of postcodes in my area that are on the tivo500, mine is one of them. plus i'm doing the installs

Re: TiVo
 

Give it a try and find out :)

Re: TiVo
 

The first question my misses asked:

Can you edit recordings before saving to a dvd disc?

Well?

Re: TiVo
 

How do you know your installing them? Aren't all service techs doing it?

Re: TiVo
 

i think so eventually, but certainly those on the tivo 500 being done in my area will be installed by just the 2 of us

Re: TiVo
 

Bollix, I booked myself in for the 17th but was gonna do it myself on the 14th

Re: TiVo
 

only the two of us will have had the training by the 14th, mines in liverpool on thursday.

Re: TiVo
 

So are you going to be offering tea and chocolate biscuits while he installs yours ? :D

Re: TiVo
 

I Had that number call when i was out yesterday so i do hope they will call back but also i had 0800 052 0339 call when out as well so is that a Virgin number as well?

Re: TiVo
 

http://www.telepest.co.uk/08000520339

That's reported as a VM number. Don't think they have started to call customers yet though?

Re: TiVo
 

They haven't. Anyone who mentions a call would be most likely staff.

Re: TiVo
 

I missed a call from VM this morning... 0800 052 0980... And I'm not staff.

Can someone poke them to call me back please? lol!

Edit: Unless it was about my VHD box as I got a text saying they cannot deliver due to bad weather conditions...


A.

Re: TiVo
 

Well this is annoying. The number tried to call again earlier but as someone spilt water on the handset base station it appears I can't call out and if I answer a call the person on the other end can't hear me!

If anyone knows what department that is can I PM you with my mobile umber to pass on please?

Thanks...

Andy.

Re: TiVo
 

Could be any department within VM... sort your 'phone out, Andy! :D

You could call Customer Care on 150, they will be able to advise who has been trying to contact you from VM. Plus they can add your mobile to your contact details. :)

Re: TiVo
 

It's gone very quiet on this one!

Re: TiVo
 

Not really as the are 3 different TiVo threads on the go at the moment, the other 2 are below.

http://www.cableforum.co.uk/board/11...l#post35135015

http://www.cableforum.co.uk/board/10...l#post35134884

Re: TiVo
 

indeed, there are a few already ongoing.

I get mine installed next week :cleader:

Re: TiVo
 

Then you can be this site's resident expert.https://www.cableforum.co.uk/images/local/2012/04/8.gifhttps://www.cableforum.co.uk/images/local/2012/04/8.gifhttps://www.cableforum.co.uk/images/local/2012/04/8.gif

Re: TiVo
 

https://www.cableforum.co.uk/images/...2011/04/65.gif


Indeed

Re: TiVo
 

Do I detect a little rivalry between staff members? :cool:

Re: TiVo
 

No he is an ex TV and Telco guy gone to Outage.:)

Re: TiVo
 

There is no rivalry between Masque and I :)

Re: TiVo
 

We do different jobs for the same company.:)

Re: TiVo
 

Well, by the sounds of pricing i'm sticking with my good old V+ box for now. No need to change for me and to be honest, the TiVo software looks a bit messy onscreen for my liking.