Re: Free 2 to 10 upgrade
 

i registered a week and a half ago!!

no modem. no upgrade. no happy.

Re: Free 2 to 10 upgrade
 

I received my new modem this morning, installed it no problems, didn't need the plastic spanner, and it's now been registered, so everything is up and running.

Re: Free 2 to 10 upgrade
 

ex-TW or ex-NTL?

Re: Free 2 to 10 upgrade
 

This reminds me of free XP to Vista upgrades that Microsoft did on the run up the Vistas launch. Then everybody expected to get their copy of Vista on the day it was launched with no thought to the number of people who would have subscribed to the offer.

Re: Free 2 to 10 upgrade
 

It works differently this year.

There isn't going to be a list published like previous upgrades.

You should get a personal timetable when you log into My Virgin Media - which will tell you where you live only will get upgraded

Re: Free 2 to 10 upgrade
 

ex-TW

Re: Free 2 to 10 upgrade
 

that explains why it has gone so simple for you...

Re: Free 2 to 10 upgrade
 

Have to say, I am ex NTL (Stockport) and had no problems either (see earlier posts)

Re: Free 2 to 10 upgrade
 

I registered today after speaking to customer services (who repeat as parrots the price rise is not for the upgrade) as Mays bill will have the £2 increase, I wanted to know when the FREE upgrade would happen, they said to register and they assure me its not a new contract, went through all the details and did what it said. Unfortunately there was no timetable, its still being updated and has been for a while. I emailed Virgin Customer Services, Press Office, and Richard Bransons office, the reason for this is cos if I just phone or email customer services, I get nowhere. I got a call from the CCEOs office and she changed my speed straight away, as it seems my modem was ok. I really appreciate her doing this, maybe shes not supposed to, in which case she didnt!!!! So it seems there is a way to upgrade without the wait, why cant customer services do this when you phone? If im going to be paying £2 more on my £18 standard charges (without discount) I at least want to see some improvement for a 14%? rise in charges.

Re: Free 2 to 10 upgrade
 

So basically you didn't even try and were very impatent?

You may have had the upgrade code put on the account, but if your area has not yet been enable for the upgrade - you won't get the new speed yet

If you register and your area can do the new speed you will get it within a couple of days.

If you register and your area can't yet do BB M 10Mbit the only way you will get 10Mibt now is by upgrading to BB L

Also a £2 price rise in 2 years is hardly that bad now is it?

Re: Free 2 to 10 upgrade
 

*UPDATE*

Over at the AVforums, a ex-NTL User from Newcastle-Upon-Tyne has had the upgrade now!!.

Re: Free 2 to 10 upgrade
 

No I wasnt impatient. This is not the first time I have spoken to customer services about this. Through experience I have found that waiting politely gets you no where. Had the site given the expected dates for upgrade, perhaps the further contact with Virgin would not be necessary. But thats what you are told as you quite rightly quote, register and you will be told when your upgrade is expected, only the site dosnt tell you this.

You dont know the circumstances of my distrust of customer services as I didnt relate it on this forum, there was no need, had you knowledge of the past farces perhaps you would think differently. I know you work for Virgin and are very helpful on this site usually, and not all staff are the same there are good as well as bad, unfortunately I have had a great deal of experience with the bad. As I said customer services told me that if I register I will then be told when the upgrade will be done probably within the next 2 months not the 2 days you mentioned. An email received also said that I should register when I receive the email telling me to, I have not received this so far. So I would still be waiting if I took them at their word. Luckily my area is enabled so the upgrade has worked straight away. I only proceeded to contact Virgin as the site didnt do what it was supposed to to.

Re: Free 2 to 10 upgrade
 

Wasnt Newcastle exTW? Im pretty sure Gateshead was.

Re: Free 2 to 10 upgrade
 

How do you know if your area has been enabled? Is it the fact you are able to order 50mb broadband or is it another thing? I am in HA0, if you could tell me if my area has been enabled please ;)

Re: Free 2 to 10 upgrade
 

Question about the Ambit 256 modem

The send light, is it supposed to flash even though the computer is completely switched off?

The enet and send continually blink when the computer is on, but the enet stops blinking when the comp is off, but the send continues to blink, is this right for the send light to blink all the time even when PC is off at the mains?

Re: Free 2 to 10 upgrade
 

Pretty much

Re: Free 2 to 10 upgrade
 

So the next question is which areas can get 50Meg. Is there a list somewhere? And is Teeside on it?

I just know I`m gonna be gutted with the answer.

Re: Free 2 to 10 upgrade
 

can check your postcode for 50Mb availability here...

http://allyours.virginmedia.com/websales/50Mb/index.do


of course, i cant get it.....:mad:

Re: Free 2 to 10 upgrade
 

Check your postcode for 50Mb here:

http://allyours.virginmedia.com/html...tech_info.html

I can confirm that I am in a 50Mb area and have already received the upgrade to BB M 10Mb (on my old modem not the new one I am still awaiting).

Re: Free 2 to 10 upgrade
 

Postcode check results

Great news! 50Mb broadband is available where you live

:dozey:

Re: Free 2 to 10 upgrade
 

Just checked and its good news:-) Now lets have some NTL areas updated.

Re: Free 2 to 10 upgrade
 

I tried a reboot, and got this: [yes time is -1 hours]

Still config says 2mb lol and I am on 2mb :) Fun times waiting for the upgrade:D

Re: Free 2 to 10 upgrade
 

How do you get that info and what is it telling you/me?

Re: Free 2 to 10 upgrade
 

You have registered for the upgrade haven't you? ;)

Re: Free 2 to 10 upgrade
 

lol :D

Re: Free 2 to 10 upgrade
 

Well I found out how to get the modem info. Got the same results as you. Don`t know what it means though:) Is it good? Is it bad?

Re: Free 2 to 10 upgrade
 

If you register and your area can do the new speed you will get it within a couple of days...

If 50meg is the guide...then I can get the upgrade..registered 10 days ago..still waiting

If you register and your area can't yet do BB M 10Mbit the only way you will get 10Mibt now is by upgrading to BB L


:confused::confused:If an area can`t do do BB M 10Mbit...how can it suddenly do 10Mbit if someone upgrades to BB L, and pays the extra per mth :confused::confused:

Re: Free 2 to 10 upgrade
 

Bit of difference between one person paying up and being pushed from 2 to 10Mbit and about 65% of all subs in an area going from 2 to 10Mbit.

Re: Free 2 to 10 upgrade
 

Agreed...a difference of £5/mth

Re: Free 2 to 10 upgrade
 

So you'd have no problems with being pushed to 10Mbit early and getting no more and possibly less speed than you did on 2Mbit?

It'll be ready when it's ready. Until the needed upgrade work is done it's a very bad idea to release the uplift.

The difference isn't 5GBP/month, it's 2 I believe though don't quote me on that. Either way I'm pretty sure M on its' own was 18GBP/month and L is 20.

You guys are even more impatient than the 4-10 and 10-20 upgrades and they were over a much longer period of time.

Virgin's fault for blowing sunshine up your bums for months on end about the uplift though I guess.

To simplify.

1 person out of say 400 going 2 to 10Mbit = no worries.
Potentially 300 of 400 going 2 to 10Mbit = a potentially seriously big increase in demand on capacity which could grind the local network those 400 share to a halt. Customers who were previously on L and XL won't like only being able to get 2Mbit because M customers jumped up and down until they got upgraded early.

EDIT: I wonder if 'old' L customers are getting pushed to the DOCSIS 3 equipment already or if all tiers are getting load balanced across everything?

Re: Free 2 to 10 upgrade
 

Drop the attitude sonny.

Re: Free 2 to 10 upgrade
 

Never ceases to amaze me how "you guys" jump to conclusions, and are apparently unable to give a reply without resorting to childish comments..

I was asking a civil question..apparently it is to much to expect a civil answer

And in answer to your question......no, I would not have a problem with being pushed to 10Mbit "early"..no way could it be any slower than my present speed.

Being civil is one of the few things in this world that costs nothing....

Re: Free 2 to 10 upgrade
 

just got a roll out time table today guys so we have a good idea when each area is to be upgraded :-)

Re: Free 2 to 10 upgrade
 

Care to share it...pretty please :):)

Re: Free 2 to 10 upgrade
 

Ooh good. Should people in Teeside have a smile on their faces?

Re: Free 2 to 10 upgrade
 

No attitude - be patient, it'll happen when it happens and checking your modem logs won't speed it up.

---------- Post added at 18:01 ---------- Previous post was at 17:58 ----------

Yes it could be much slower than your present speed believe me.

I am not the one with the attitude and was quite civil, if abrupt which is no more than your pithy comment regarding cost having anything to do with timescales merited.

Re: Free 2 to 10 upgrade
 

Re: Free 2 to 10 upgrade
 

Sorry, but I agree with other 2 posters, in that you did come across as not being very civil and at times derogatory. Try to imagine yourself on the receiving end of your posts! How do you know they are impatient (an assumption perhaps!) - maybe they would just like to know 'when' the upgrades are occuring as paying customers, that would appear reasonable and civil to me.

Re: Free 2 to 10 upgrade
 

Why should I believe you, you are obviously so full of your own self importance that truth probably does not come into it..you even assume to know my present speed.

If that is your idea of no attitude and being civil, then it is probably best you stay hidden behind a keyboard.

However, I have better things to do than swap pleasantries with a child in "mens" clothing...so I will wish you a pleasant time at school next week..and whilst you are there ask your teacher what attitude/civil means..

Re: Free 2 to 10 upgrade
 

Because Broadbandings is one of the most knowledged members here, fyi.

Re: Free 2 to 10 upgrade
 

It`s his attitude people are questioning. It stinks and there`s no excuse for that sort of behaviour.

Re: Free 2 to 10 upgrade
 

..and is also apparently a mystic, he seems to know my BB speed...which is the point I was making TO HIM...fyi :)

---------- Post added at 19:18 ---------- Previous post was at 19:13 ----------

:Yes::Yes::Yes:

Re: Free 2 to 10 upgrade
 

You're very immature, if you cannot handle a little confrontation. If you're here, you're going to be assumed to be on 2Mb or the upgraded 10Mb, simple as.

Re: Free 2 to 10 upgrade
 

Given that you're posting asking when upgrades from 2 to 10Mbit will happen in your area I'll hazard a wild guess that your speeds are around the 2Mbit mark. If they don't make 2Mbit due to a fault or other issues they certainly aren't going to make 10Mbit given that it's exactly the same network delivering both and the only difference between them is some settings on a couple of routers. If your broadband is slower than 2Mbit it will not go much if any faster if a setting is changed to say your maximum speed has gone up.

---------- Post added at 19:38 ---------- Previous post was at 19:35 ----------

Then maybe as paying customers they should consider simply asking Virgin instead of one of them implying that Virgin are artificially holding the upgrade back so that they can make a few extra pounds for a couple of months from people who may or may not upgrade to the next tier up while waiting for the upgrade.

Here's a suggestion for people who are really, really, really impatient for 10 meg. I realise it may be scary but bear with me. Pay for it.

Re: Free 2 to 10 upgrade
 

And here is a suggestion to Virgin: Supply me with my 2meg that I am Paying for, rather than telling me how great it can all be when they upgrade me...... rather than fixing my current connection.

Re: Free 2 to 10 upgrade
 

I think you missed my point - which was the way you come across. Just look at your last statement, its sarcastic and disrespectful! I do not recall reading that anyone had infered that VM are artificailly holding back the upgrade. Your post appears to be based on assumption rather than fact! Anyway, this is all drifting away from the thread....

Re: Free 2 to 10 upgrade
 

Re: Free 2 to 10 upgrade
 

Can i ask what areas so far have had the Upgrade and if its settled down to a
resonable Speed . My Area is GU Guildford NTL area so far not seen any
posts from Southern England . On 2mgs my speed is normally 1.8 1.9 .
Also has anyone had any install problems . this would help other people
i know and am helping who are not computer experts but want to try the
change themselves rather than get Virgin Tech out.
We lost WWW For about an hour here today and then EMAIL Failed but all
is back to normal . Reboot of modem was done as a precaution.

Tony
farnborough GU14

Re: Free 2 to 10 upgrade
 

Just got upgraded!

Was downloading something from rapidshare and my speed shot up from 250kbs to 1mb

https://www.cableforum.co.uk/images/...009/05/102.png

Re: Free 2 to 10 upgrade
 

I will start to get those speeds when I get a new computer and OS.

At the moment I only get speeds like this, but I'll survive.

https://www.cableforum.co.uk/images/...2009/05/99.png

Re: Free 2 to 10 upgrade
 

Postcode check results
Great news! 50Mb broadband is available where you live

So wen I get the New Cable Modem from NTL I will get 10Mb Cool :D

---------- Post added at 04:22 ---------- Previous post was at 04:02 ----------

It has nothing to do with your computer and OS, it may be your Cable Modem.

Re: Free 2 to 10 upgrade
 

I have been told by VM that as soon as I get a new computer I will see faster speeds, and that is probably because of the older ethernet card I have.

Re: Free 2 to 10 upgrade
 

Just to check, after registering for upgrade virgin site said i would need replacement for my ntl:250. Well 5 days passed so i gave CS a ring. They have now said that they wont be sending a ambit 256 out as the ntl:250 is already capable, which is fine by me. So what happened to VM getting everyone on the same modem?

Re: Free 2 to 10 upgrade
 

That's strange, I'm using an ntl:250, and even when I called (various times), there was no mention at all about replacement modem(s)

Re: Free 2 to 10 upgrade
 

I assume must just be a glitch on the website, either way it saves me waiting in for a modem to be delivered

Re: Free 2 to 10 upgrade
 

Whatever they are doing is starting to work!, check this out:

https://www.cableforum.co.uk/images/...2009/05/95.png

(ex-NTL User by the way!)

*UPDATE*


Just ran the test again and it hit 5 for a minor second then went back down... here is thats final result:

https://www.cableforum.co.uk/images/...2009/05/96.png

Re: Free 2 to 10 upgrade
 

Same here - didn't think I needed one but the site said so.......nothing has arrived yet

Re: Free 2 to 10 upgrade
 

Same here told a new modem delivered in 3days 7 have passed no modem not really bothered either way the main thing i understand was registering for the upgrade
no doubt somtime soon that will happen but as long as its still working who cares.

Re: Free 2 to 10 upgrade
 

If ordered through the website it can take 10 working days plus to arrive.

Re: Free 2 to 10 upgrade
 

Been told again to reboot modem and PC, and tonight I got these speeds below, do they agree with this time of evening threshold?

https://www.cableforum.co.uk/images/...2009/05/94.png

Re: Free 2 to 10 upgrade
 

It has a lot to do with your computer, eg the NIC.

Re: Free 2 to 10 upgrade
 

Hi,

It seems that the age of my computer may be one of the reasons for the fluctuating speed test results. I was slightly happier getting the 6.17 earlier.

The NIC that I installed myself was done a few years ago, but I spoke to VM tech dept and told them I had a 32bit PCI 10/100M Ethernet Adapter, and they said that it would cope with the 10meg upgrade speed.

One thing I wanted to ask is their any configuration I could possible change in the network folder for this adapter than may help with the speeds. just a thought.

Thanks.

Re: Free 2 to 10 upgrade
 

I'm receiving 10Mb the same on an seven year old system (long, :O) than the system I built four months ago, I'm sure your NIC is fine.
I'm using a Realtek RTL8139/810x Family Fast Ethernet NIC (It's super old, works fine)

Re: Free 2 to 10 upgrade
 

Can someone please explain why I get terrific results from http://numion.com/
and yet not so good from http://www.speedtest.net/

The results I got from http://numion.com/ are as follows

Download speed: 9,025.08 (1,128.13) 100%
Upload speed: 491.32 (61.41) 100%
Surfspeed inside United Kingdom: 277.00 (34.62) 100%
Surfspeed average (worldwide): 133.06 (16.63) 83%
Surfspeed outside United Kingdom: 111.03 (13.87) 70%
Latency: 269 milliseconds

https://www.cableforum.co.uk/images/...2009/05/92.png

Re: Free 2 to 10 upgrade
 

Speednet isn't that reliable, although this Numion site isn't exactly either.. xD

Download speed: 14,231.79 (1,778.97) 100%
Upload speed: 408.82 (51.10) 100%
Surfspeed inside United Kingdom: 114.46 (14.30) 100%
Surfspeed average (worldwide): 91.23 (11.40) 100%
Surfspeed outside United Kingdom: 87.06 (10.88) 100%
Latency: 261 milliseconds

https://www.cableforum.co.uk/images/...2009/05/91.png

Re: Free 2 to 10 upgrade
 

Well, still no luck this morning... I guess those 2.46 & 2.60 scores I had last night were just random bugs or something...


(I powered off the modem this morning, but no difference)

https://www.cableforum.co.uk/images/...2009/05/90.png

Re: Free 2 to 10 upgrade
 

Rather than keep hammering the network, may I suggest folks just look in their modem to see what speed is set:

http://root:root@192.168.100.1/P_operation.htm

Note that Internet Explorer may well baulk at the username and password in the link. For details about how to stop this happening see:

http://support.microsoft.com/kb/834489

Alternatively, just log into the modem and manually enter 'root' for both the username and password. Look under 'Operation Configuration' for the speed settings:

http://192.168.100.1/

Re: Free 2 to 10 upgrade
 

I'm getting those random DL speeds again:

https://www.cableforum.co.uk/images/...2009/05/89.png

Re: Free 2 to 10 upgrade
 

I believe it would be http://root:root@192.168.100.1/CmOpConfig.asp

Re: Free 2 to 10 upgrade
 

iv never had very good speeds from speedtest.net
got one of my best results today on mybroadbandspeed.co.uk

[img]Download Failed (1)[/img]

still trying to work out which network setting gives best results

10/Half Duplex gives stable speed but can drop quite badly at busy times of day
Auto results in 100/dont know the duplex, that gives good general results and fast loading webpages
but can be a bit unstable and sometimes doesn't hit top speed

if anyones interested iv found the amount before throttle is 1750mb after 4pm in my area, 1gb better than the official limit :)

Re: Free 2 to 10 upgrade
 

Can I ask which speed you are meant to be on, 10 or 20meg?

Re: Free 2 to 10 upgrade
 

looking at the modem config page where does it say what the speed is set at?
i must be old because i can't find it lol

Re: Free 2 to 10 upgrade
 

http://root:root@192.168.100.1/CmOpConfig.asp

Maximum Downstream Data Rate:
10240000 = 10Mbps.

[img]Download Failed (1)[/img]

Re: Free 2 to 10 upgrade
 

Re: Free 2 to 10 upgrade
 

Sorry but I need to post this to this message.

Mines says the following below, can you tell me what that equals in Mbps please? and is there anything there I should be concerned about?

Network Access : Allowed
Maximum Downstream Data Rate : 10242000
Maximum Upstream Data Rate : 514000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Re: Free 2 to 10 upgrade
 

This means you are on 10mb

The rest of your log doesnt really matter

Re: Free 2 to 10 upgrade
 

You are the exact same as me, 10Mbps download, 512Kbps upload; Looking good :D. (Correct me if wrong)

I don't mean to be rude, but the speedtest results, modem logs and downstream results from operation config of the modem are all relative to the 2Mb-10Mb upgrade.

So, your modems set upload speed doesn't matter eh?

Re: Free 2 to 10 upgrade
 

Just to confirm though, I notice that some say 10242000 and others are 10240000, do they both represent 10meg?

Re: Free 2 to 10 upgrade
 

Ah, thanks for pointing that out again, I didn't notice that.
Yeah, they're both 10Mbps, I do remember however in March, someone posted a thread here about them receiving 10Mb instead of 2Mb, and their downstream rate was 10242000 and not the usual 10Mb 10240000, and he/she was in one of the trail areas for the 2Mb-10Mb uplift. I hope someone more knowledged can inform you on why you're downstream rate differs. :erm:

Re: Free 2 to 10 upgrade
 

Thanks, I hope someone will be able to tell me why my downstream rate differs, as at the moment it is 10242000 and not the usual 10240000, mine ending in 2000, and other users reporting it as ending in 0000

I will give it a couple of days, if no replies I will start a new thread.

Re: Free 2 to 10 upgrade
 

Right mine says 2148000, which i guess means i must still be on the 2mb then

Re: Free 2 to 10 upgrade
 

i also have an unusual rate in my config file, i'm on the 2Mb and the config is: downstream = 2148000, upstream = 256000

Re: Free 2 to 10 upgrade
 

I think it should be 1024000 wait no.. it's perfectly correct, again, correct me if wrong, I'm not experienced at all at this stuff, and I've only been a member at CF for a very small amount of time, so.. corrections welcome 24/7 :p:

It's good to see members being upgraded, that previously were not :)

Re: Free 2 to 10 upgrade
 

im on 10meg from 2meg, not sure why people are posting 20meg speedtests

Re: Free 2 to 10 upgrade
 

I havent been upgraded as yet, although i have pre registered. This is just pure speculation but could it be possible that the people who have pre registed for the upgrade get a slighty different config??

Re: Free 2 to 10 upgrade
 

Looks like my question way back may be lost, so as it's on a different line I will start a new thread.

Re: Free 2 to 10 upgrade
 

Exactly right.

Re: Free 2 to 10 upgrade
 

My MAIN objection is to those who are dragging in 50MB and 20MB issues.

It's not necessary especially as there are plenty of threads available to discuss such issues.Those discussing the free upgrade to 10 MB are free to carry on. ;)

---------- Post added at 22:29 ---------- Previous post was at 22:27 ----------

Personally I shall just wait for the email that they promised when I pre-registered before I start worrying.:D

Re: Free 2 to 10 upgrade
 

It seems that I get a far better speed result if I use I.E rather than FF

https://www.cableforum.co.uk/images/...2009/05/87.png

Re: Free 2 to 10 upgrade
 

Well said, I imagine it will be coming soon, possibly by the end of March no wait, Q3 :angel:

Re: Free 2 to 10 upgrade
 

Okay, I understand, I apologize for the inconvenience.

Re: Free 2 to 10 upgrade
 

My Motorola Surfboard SB4100 NTL Cable Modem does not have a config file for me to look at!



All I have is:

• Status
• Signal
• Addresses
• Configuration
• Logs
• Help

If it is Configuration

Frequency Plan: European PAL I/B/G
Upstream Channel ID: 4
Frequency (Hz): 402750000

[Edit]

It Looks like I am going to have to wait for the New Cable Modem be for I get the upgrade to 10Mb :(

Re: Free 2 to 10 upgrade
 

What does it say on your signal page

Re: Free 2 to 10 upgrade
 

Downstream Value
Frequency 402750000 Hz Locked
Signal to Noise Ratio 39 dB
Power Level 0 dBmV

Upstream Value
Channel ID 4
Frequency 37500000 Hz Ranged
Power Level 43 dBmV

Re: Free 2 to 10 upgrade
 

Someone needs to read the knowledge base.
You can't see QOS on a 4100

Re: Free 2 to 10 upgrade
 

All fine as Motorolas do not show configs the same as any other modem Virgin supply you may see it in the logs if not encrypted.

I would recommend you swapping that 4100 as it will start to struggle on 10Mb.

Re: Free 2 to 10 upgrade
 

My best speed to date, well on Speedtest.net anyway.

https://www.cableforum.co.uk/images/...2009/05/83.png

I have found that it is the Avast local host that may well have been slowing down the speeds, as when I have the setting set to Direct connection to the internet the speeds are much higher.

Is it safe to have this setting?

Re: Free 2 to 10 upgrade
 

Nah, it's fine.

Re: Free 2 to 10 upgrade
 

OMG OMG OMG.

Just checked netmeter due to dodgy streaming on Sopcast, and it said peak 400KB/s+ .. I was like hmmm lemme check config, andddd I am on 10mb!!! New modem hasn't arrived yet, but still on 10mb :dozey::D

Maximum Downstream Data Rate : 10242000 Maximum Upstream Data Rate : 514000

Edit: I am in HA0 [NW London] area, ex-ntl

---------- Post added at 17:08 ---------- Previous post was at 17:07 ----------

Not bad ;)

Overall Average Speed = approx 9468 Kbps, 9.24 Mbps

---------- Post added at 17:10 ---------- Previous post was at 17:08 ----------

http://speed.io/pics/2011/6867/speed.io.png

Re: Free 2 to 10 upgrade
 

It's not safe to keep obsessing over speeds, no, it can lead to insanity. Might be well worth opening a separate thread for your speed issues rather than posting them in this one (amongst others).