Re: New Speed Upgrades 8th March. (Part 4)
 

u have a link to prove this?

coz i got xbox live :erm:

Re: New Speed Upgrades 8th March. (Part 4)
 

Link to prove what,my post is for information only.

Re: New Speed Upgrades 8th March. (Part 4)
 

yes but where did u get it from :dozey:

Re: New Speed Upgrades 8th March. (Part 4)
 

Re: New Speed Upgrades 8th March. (Part 4)
 

:D :D

Boyz and their toys eh? ............ OK... OK girlz as well.....

Re: New Speed Upgrades 8th March. (Part 4)
 

Just a little link for those that say NTL is falling seriously behind in the supply of broadband. How many times have we heard that 3Mb from NTL is not enough with ADSL giving up to 8Mb. The BT trials for their MAX services will not start until April and will only involve 2,000 lines with a select number of ISPs at a limited number of exchanges. If all goes well with the trial then above 2Mb may be available in something like 6 months time. There is an article at http://www.adslguide.org.uk/ that gives some details of the trials. One point to note though is So if the trials are successful and if you live close enough to the exchange you may be able to get up to 8Mb/s but possibly only 2Mb/s at peak times.

So, who is falling behind? With NTL above 2Mb/s is happening now not a possiblity in 6 months time.

Re: New Speed Upgrades 8th March. (Part 4)
 

I used this link:

http://www.ntlworld.com/data-feeds/e...tierMigration/

to do the free upgrade from 750K to 2MB.

Did the whole thing in about 2 minutes.
1m 30s of that was try to remember my password :D

I'm an early adopter.
I bought a Motorola SB4100 SurfBoard for £150 (some years back now).
My CM access is still charged at £20 per month. :cool:

Oh, one more thing. Some people here need to stop whinging and show some respect for the NTL respesentatives here.

Re: New Speed Upgrades 8th March. (Part 4)
 

I think some people need to learn to use the search facility and stop repeating what people said 36 hours ago!

Re: New Speed Upgrades 8th March. (Part 4)
 

Sorry, there are so many posts that I have only read part 4.

Re: New Speed Upgrades 8th March. (Part 4)
 

why shudnt we whine? if we havent recieved any update as of yet we have no alternative to whine! in my opinion NTL Customer Service sucks big time! 3 knock backs ive had i aint al lthat happy so yeh :sleep:

Re: New Speed Upgrades 8th March. (Part 4)
 

Any idea when the stb users are going to be upgraded, as several sacm users were already, on Tuesday afternoon.

Re: New Speed Upgrades 8th March. (Part 4)
 

Upgrades start date = 8th March.. id say u should recieve the update this month like me :D

Re: New Speed Upgrades 8th March. (Part 4)
 

patience is a virtue....

ntl did say that the upgrades would be in Q1 2005 and that period is not yet over....

Users will be upgraded automatically in the near future, so why not just wait for this? Ntl will inform you before this takes place.

Re: New Speed Upgrades 8th March. (Part 4)
 

When did NTL inform you that new speeds were available? :)

Re: New Speed Upgrades 8th March. (Part 4)
 

they told me my modem has been set and i shud recieve the update after 2 hours so i reset modem and it didnt work. so im guessing my area is done?

il ring C/S!!! again tomoz to see if i can sweet talk them into resetting my modem and up again to recieve the update :rolleyes:

BTW whats best way to have internet on?

USB

or

ETHERNET?????:tu:

Re: New Speed Upgrades 8th March. (Part 4)
 

Ethernet
__________________

· 750K & 1.5Mb customers receive a free automatic upgrade to 2Mb and 3Mb

§ There will be no change to their usage allowance

§ A postal letter will inform them of their free upgrade †“ date TBC

§ A webpage will inform them when their upgrade will take place

· 750K customers with a black (Pace) Set Top Box receive a free automatic upgrade to 1Mb, as this is the maximum speed this equipment can support

§ A postal letter will inform them of their free upgrade †“ date TBC

§ There will be no change to their usage allowance

§ This service will not be available to other existing or new customers

§ For customers willing to arrange a visit to their home, we will be happy to provide a free Set Top Box swap-out to receive the 2Mb service

· 300K customers can upgrade to 1Mb, if they accept a 3GB/month usage allowance

§ 3GB/mth is enough for most customers (approx. 10hrs of surfing/day)

§ These customers can upgrade online or by calling customer services



Apolgies if this has already been posted....but it's a long thread!!:Yikes:

Re: New Speed Upgrades 8th March. (Part 4)
 

Just thought I'd add that Pace STB owners can call and request/order a Samsung STB (current dates for these to be installed are 4/5th April).

Can I just ask, the upgrades to 1mbit for Pace STB owners, what date has been set for it? (I personally got told 'within the next few evenings' by a CS guy).

Re: New Speed Upgrades 8th March. (Part 4)
 

thanks alot now on ethernet is this right or normal for the bytes im recieveing and sending plz comment

i am extra sorry for putting this in this forum with no subject to this but im new to ethernet and i dunno :(

Re: New Speed Upgrades 8th March. (Part 4)
 

Yup, that's normal.

Re: New Speed Upgrades 8th March. (Part 4)
 

thank god :D i just clocked it then lol bytes thought it sed megs derrr :erm: im silly
__________________

my ip has changed though...:dozey: maybe no update now ..

Re: New Speed Upgrades 8th March. (Part 4)
 

:disturbd:

guess they haven't got around to me yet

Re: New Speed Upgrades 8th March. (Part 4)
 

Hello guys, upgraded to 3Mbit in Portsmouth area via the website. I was thinking to downgrade to 2Mbit to save some money but after seeing this speed i stoped thinking about it. Believe me it is SO fast! :tu: :tu: :tu:

Re: New Speed Upgrades 8th March. (Part 4)
 

Does anyone know if they have upgraded the Glasgow/Rutherglen area?

I noticed on the NTL server status site that we are due to recieve a loss or degraded network from 12am to 6am today. I have been online all night and I have had no connection probs or loss of service. Just wondering thats all.:)

Re: New Speed Upgrades 8th March. (Part 4)
 

Your IP is not that important, it's the MAC address of the SACM or STB that is registered against your account ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

I had an engineer round last week as we were having signal level problems, I asked him then what the chances of getting a Samsung box would be and he said he'd bring one over as soon as he had one, he bought it over yesterday, nice timing :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Anyone in the huddersfield area had the upgrade yet?

Re: New Speed Upgrades 8th March. (Part 4)
 

Hi,

Just rang 0800 052 2000 and picked the option for package changes. There is an automated voice advising all SACM users to upgrade online, but nothing about upgrading STB users.

All I wanted was to upgrade to 1.5mbit from 750k so that I could have a Samsung, ready for my auto upgrade.

The nice guy on the phone instructed me there is no 1.5 any more and offered me 1mbit right now for a saving of £6 pcm. Not bad you can ring up and get a better service and get the price reduced!

We then discussed the rather low "soft" cap on the 1mbit and decided the 2mbit would be best suited for my heavy usage... He instantly put me on 1mbit (explaining that my pace stb will only support that) and booked in a pace to Samsung exchange for Tuesday, as it happens I already have Thursday booked off work so he rearranged for then...

So at this second (and tested) I am exactly 1mbit, with a Samsung box coming in 7 days which I was advised would instantly put me up to 2mbit. What quality service!

One difference I noticed on the STB, is if you press "page up" "page down" "blue", on the third screen, my QOS has changed from 'Silver' to 'stb-light'... Maybe something for you people waiting for auto upgrade could check for now and then.

I'm impressed.:nworthy:

BTW, im in the dreaded north Manchester ex-cwc area, right between Bolton and Bury.

Re: New Speed Upgrades 8th March. (Part 4)
 

i tried upgrading to 3mbit via the website but it just aint happening for me :(

Error Error looking up cable modem details for xx:xx:xx:xx:xx:xx(no SMS details). For further help, contact customer support on 0800 052 2000 If you need further help, please contact our customer support (0800 052 2000).

When you call customer support, you may be asked for the following information: Application
ntl: Broadband Internet - Connection Speed Upgrade
Date & Time
10/03/2005 at 09:37
Your username
xxxxxxxx
Your Cable Modem Mac Address
xx:xx:xx:xx:xx:xx
Your Surname

Your Postcode




Anyone have an idea why? I tried ringing up ntl and they said they will send a letter out when the new speeds are available seems weird to me when everyone seems to be able to do it.

i live in the Grimsby area btw.

Admin Edit (Paul) : Mac & userame address details removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

Whilst on the phone to CS I was told that she could upgrade me to 3MEG whilst on the phone 5 mins later I am now on 3MEG.
So it is available on the Wirral.

Re: New Speed Upgrades 8th March. (Part 4)
 

the reason it failed could be because that is your username for a PAYG dial up account and not broadband at a guess... or your cable modem is not on the system properly

Re: New Speed Upgrades 8th March. (Part 4)
 

lol well its better than nothing ;)

is it ... :(

Re: New Speed Upgrades 8th March. (Part 4)
 

no because from the 2 mac addresses you blanked out different areas and when comparing them you can read the full mac address lol

Re: New Speed Upgrades 8th March. (Part 4)
 

:/.

bah well whats really botherng me is the gay error :p Im gonna ask ntl if i can do it over the phone been waiting now 7 mins and counting :/

Re: New Speed Upgrades 8th March. (Part 4)
 

best way to do it, there is nothing you can do from your end to fix that error... maybe ask customer services if they wont do it to confirm the username and password that is linked to your cable modem account :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Not anymore. :)

Re: New Speed Upgrades 8th March. (Part 4)
 

After I rang CS on Tuesday and the pleasant Scottish lady advised me to wait until I had received mail notification, I decided to do just that, and surprise, surprise. When I awoke this morning, the sun was shining, the world hadn't come to an end so I thought, thats nice, 2 Meg, a few days later than others really is not Armageddon. :rolleyes: :) A certain calm pervades my soul.:cool:

Re: New Speed Upgrades 8th March. (Part 4)
 

ah its ok im on a sweet 3mbit now thanks to some freindly scottish woman but still dont know why the SMS details are all on about. She didnt seem to really know. so i just left it i got what i wanted :D.

Re: New Speed Upgrades 8th March. (Part 4)
 

Not really weird at all. NTL have started doing the upgrades but would be foolish to do their entire million plus broadband customer base in one go. Think of the situation that would ensue if there was a problem and it affected most or all of these customers.

NTL have not actively marketed the new speeds so the few that have upgraded up to now have only been able to do so because of visiting sites such as this. Most broadband customers don't even know these sites exist. There is nothing on the ntlworld site regarding the new speeds other than by following the upgrade your speed links and new customer links. Existing customers are unlikely to visit those pages.

There will be no new customers on the new speeds yet as the earliest they could have signed up would have been the 8th March and there is at least a 7 day wait for installation. Having said that, there could be new customers being installed now that signed up before the new speeds were announced who will probably have the new speeds from the start, much to their surprise.

Re: New Speed Upgrades 8th March. (Part 4)
 

Lots of people reporting here that online upgrading does not seem to work for them, well it did for me when I visited:

http://www.ntlworld.com/data-feeds/editorial/microsites/tierMigration/

It took about five minutes and no reboot needed.

One of the few times that I have been happy with NTL!!!
__________________

Oh, addition to the above. I live in Oxford. Maybe the region is important

Re: New Speed Upgrades 8th March. (Part 4)
 

just imagine the havoc in technical support and customer service if they did the upgrades all at once and as a result of this 1 in 15 customers followed up by calling in, can you imagine the queues :o

Re: New Speed Upgrades 8th March. (Part 4)
 

:angel: Just spoke to a very nice lady in customer service about 5 mins ago, who organised my 3mb upgrade by stb. Did a reboot then had to reprovision my pc then reboot again I'm now on 3mb and wooooooooo Thank you NTL for free upgrade, thank you all at cable forum for the info in the first place.:) :)

Re: New Speed Upgrades 8th March. (Part 4)
 

I live in merseyside area and when i phoned up CS about the upgrade for my pace STB i was told i have to wait until April 6th for the box but not to worry cos the upgrade is not happening until next month anyway :( but hey i'm happy on 750 and can wait as long as it takes for a free upgrade to 2mb

Re: New Speed Upgrades 8th March. (Part 4)
 

Hopefully this post doesnt get lost in here.

Im in Belfast and still waiting on the upgrade (SACM), I understand a timetable has been set for the roll out of the speeds. Since Tuesday I have been patient enough and still am prepared to wait another few days at least.

My query is - what is the best option: Wait to be upgraded automatically or upgrade manually via the website??

I notice on the NTL Service Status page that work has been carried out on the broadband network in Belfast on Tuesday, Wednesday and this morning. Work is also planned for tomorrow morning between Midnight and 6am. Does this mean that it is highly likely that I will have automatically received the upgrade tomorrow sometime???

Finally, how has anyone on here from Belfast/Northern Ireland fared in this BB Speed Upgrade - have you been auto-upgraded or did you contact NTL to do it??

Just a thought??

James

Re: New Speed Upgrades 8th March. (Part 4)
 

you could try and update yourself on the tier migration page, that is your best option :D

still as far as i am aware nobody has been automatically upgraded as of yet :)

Re: New Speed Upgrades 8th March. (Part 4)
 

That answers my question, probably!! I live in Ellesmere Port and I tried to upgrade online to the 3Mb BB (I use a Cable modem) and it said that it could not upgrade and to phone NTL. Look's like I will have to wait for the upgrade to take place next month - hopefully!!! :(

Re: New Speed Upgrades 8th March. (Part 4)
 

Guys,

I think what would be of great use is building some kind of list of areas of the country and whether you have got your 3mbit / 2mbit working, also being able to tell people what your local ntl server is (mine is in Hertford/Ware and I am on the Luton main server).

If we build up a list of areas and local ntl servers that have 3mb fully available then it will help people understand better and saves calling TS, just a thought.... if someone else is in the same area as myself and has not been able to get 3mbit yet I have, then they can take that to TS.

Re: New Speed Upgrades 8th March. (Part 4)
 

Just went onto the upgrade page and completed the process (seemingly successfully).

A page said that my SACM would reboot causing a temporary loss in service - anyone know how long this takes?? Or would the best option be to reboot myself?

Just another thought??!!

James

Re: New Speed Upgrades 8th March. (Part 4)
 

To my earlier message, It was the lady on CS that said it is not being upgraded until next month.thought I had best point that out as i don't want anyone blaming me for bad info. Btw I am in the Birkenhead area of Merseyside if it makes any difference, could be different in L'pool.

Re: New Speed Upgrades 8th March. (Part 4)
 

I am also in Birkenhead and had no problem upgrading from 1.5 to 3Meg this morning by a very nice person at Billing.

Re: New Speed Upgrades 8th March. (Part 4)
 

Just tested the speed of my connection - comes in at just under 2Mbps. Not much noticable in the speed of general surfing though?? But sure - its free isnt it??

Re: New Speed Upgrades 8th March. (Part 4)
 

I noticed that too.. zero speed increase in web browsing. In fact going from 300k to 750k was little difference either really so I wasn't particularly surprised. Sites which were sluggish to respond before are still sluggish to respond; presumably the bottleneck is at their end, not mine (or ntl's).

Re: New Speed Upgrades 8th March. (Part 4)
 

Small correction here.

There are people who signed up yesterday getting installed this morning.

Re: New Speed Upgrades 8th March. (Part 4)
 

Just got off the phone to NTL, spoke to a very nice scottish lady who arranged to swap over my Pace STB to a Samsung next Tuesday. All I then have to do is phone NTL on Tuesday and they will upgrade the speed and job done!!!

No mention of an upgrade to 1MB until then but it's only 4 days away and I can wait until then.

I hate to say it but... Well done NTL (or at least the very nice scottish lady :angel: )

:D :D :D :D :D

Re: New Speed Upgrades 8th March. (Part 4)
 

I called CS last night as the auto upgrade page did nothing for me. Was told he could do it there and then and my 1.5MB would be 3MB in half an hour.

This morning it still hasn't been done, so called CS again. Now I'm told that there's no such thing as requesting the speed upgrade, and that it'll happen automatically at some point!

What a FARCE

I'm in the brighton area BTW

Re: New Speed Upgrades 8th March. (Part 4)
 

You've just been subjected to the old "CS-BSâ ¾Ãƒâ€šÃ‚¢" Im afraid.

Re: New Speed Upgrades 8th March. (Part 4)
 

how come you have it and i dont:shocked: same UBR

bet its someoneplaying with my config

Re: New Speed Upgrades 8th March. (Part 4)
 

This Morning I phoned NTL CS (option 5) to request an upgrade to 3mb, I spoke to a very nice lady (sounded like a Gordie) who said she would have to send an email to Tech Support (i think) anyway after a lot of typing, I will be upgraded in a couple of days (Hopefully) ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

I've decided to go to 2MB. Bet I will have to wait 30 days before I can though :erm:

Re: New Speed Upgrades 8th March. (Part 4)
 

At last sorted 3mb :) after phoning up all week and being told ive been upgraded just give it a while i phoned this morning and a ladie said ohh sorry i can see you upgraded but it hasnt gone on the system yet ill do that now sir sorry :(
Ahh well its done now yipee

Re: New Speed Upgrades 8th March. (Part 4)
 

Phoned Customer Services yesterday, she said she would upgrade me, i waited one minute, she told me i was upgraded. I reset my modem and now i have 2mb. Simple as that. I live in the Norwich area.

Re: New Speed Upgrades 8th March. (Part 4)
 

Just rung Customer Services and was talking to this guy for like 15 minutes. he was telling me about caps and aload of other stuff.. he said he cant manually be upgraded from him but the updates are going through manualy. umm in my opinion that dont make sence :) then next he sed ur update will be automatic between 8th march to the 14th march because that was the official date so after a nice conversation with this chap he said to save ur self alot of bother with C/s u could always wait a while:) i agreed because after all this update is free of charge so i aint losing out on anything but the speed :erm:

Re: New Speed Upgrades 8th March. (Part 4)
 

I feel really sorry for those people waiting to be upgraded to 3mb.

Re: New Speed Upgrades 8th March. (Part 4)
 

Just phone CS used the package change option spoke to the girl and told here the website upgrade didnt work for me and she put me on 3mbit manually, took like 3 mins tops. Im in Glasgow btw :)

Re: New Speed Upgrades 8th March. (Part 4)
 

I feel really sorry for the kids of today. They've obviously not been taught the power of communicating. 'Bring back the full stop' I say.

Re: New Speed Upgrades 8th March. (Part 4)
 

Not just the communicating. People these days expect things to happen now and have lost the power of patience. The I want it now brigade is becoming a problem.




:erm:

Re: New Speed Upgrades 8th March. (Part 4)
 

I upgraded lastnight from 750 to 2 meg on the web. My modem was re-set after abt 30 mins and a speed test showed I was on at 1.96 Meg.

:) :)

Re: New Speed Upgrades 8th March. (Part 4)
 

I have a couple of mates in Derry who foned CS and got their upgrades to 2mb in less than 5 minutes, does seem to be the luck of the draw tho.

Re: New Speed Upgrades 8th March. (Part 4)
 

Jesus you are nothing if not persistent, PM me your postcode and door number and I'll get my mate to upgrade you now but he is leaving work soon.

:banghead: why didnt a single one of the CS staff upgrade you?

**edit** sorry looks like he may have left already, I sent him an email asking if he could do a couple of manual upgrades before I posted this and he hasnt replied yet.

Re: New Speed Upgrades 8th March. (Part 4)
 

:( his he stil laround?

Re: New Speed Upgrades 8th March. (Part 4)
 

I just upgraded using the link on the ntlworld homepage from 750K to 2Mb.

Booting the modem happened in about 3 mins, literally.

Just done a speed test and downstream is coming up at 2073Kbps so I'm happy enough.

Only thing is, when upgrading on the web, it asks you to transfer to a new payment plan... couple of questions about that:

1) is this the beginning of a new 12month contract?
2) currently on my bill we were only paying £19.99/month for 750K as we got a student deal... is next months going to go up to the new £24.99 as I agreed to 'change' the service when upgrading?

Thanks,

Stuart

**edit: sorry, forgot to add that im in the nottingham area

Re: New Speed Upgrades 8th March. (Part 4)
 

:angel: As a few people have mentioned i think the free upgrade via customer service is pick of the draw, my partner phoned last night and was told he had to await a letter from NTL before he could be upgraded, I phoned this morning and said by visiting this site i have noticed that some people seem to have been upgraded in my area already, and was there any chance of my connection through Samsung STB being upgraded from 1.5 to 3mb, she did a bit of typing and asked me to hold the line for a minute so she could try and push it through for me, seconds later she advised me to completely reboot, which I did, then rebooted the pc and had to re-provision/register for the upgrade, then another restart of STB and PC and WooHoo I'm on 3mb. I'm in Warrington Cheshire BTW so as you can see this area is done.

:cool: :)

Re: New Speed Upgrades 8th March. (Part 4)
 

is it best to choose the option for upgrading package or number 5 all other enquireries i always choose number 5. :dozey:

Re: New Speed Upgrades 8th March. (Part 4)
 

Chris he is still in, but he is leaving in about 5 minutes

**edit

He's gone, he just called me as he was leaving the building.

Re: New Speed Upgrades 8th March. (Part 4)
 

its ok upgraded:D

i rung package changes coz i had xbox live on he had to flash my modem then reset then do a config soemthing i didnt have to reboot :D

thanks for offering to help me anyways mate . apreciate it il add to ur reputation points :)

Re: New Speed Upgrades 8th March. (Part 4)
 

No he really didnt, he had to click a button in SABS, but if he felt better telling you how much he had to do then whatever helps him get through his day lol

Re: New Speed Upgrades 8th March. (Part 4)
 

Downstream2845 Kbps (355.6 KB/sec)3072 Kbps
Upstream286 Kbps (35.8 KB/sec)308 Kbps yay :D

for the manchester bolton area is ready for upgrade if ucant do it on the internet ring C/S go to package changes!!! and request it i was nice and he helped me alot .. thanks NTL and thanks to all of you who have contributed towards me in this forum to all those who hasent received the update i hope you do very soon!!! :angel:

Re: New Speed Upgrades 8th March. (Part 4)
 

I upgraded to 3MB on tuesday but since yesterday afternoon. I have not been able to access the net. I can ping sites ut nothin else is workin. Tech support said it was the new speeds causing problems. any one else?

Re: New Speed Upgrades 8th March. (Part 4)
 

u cud try a reinstall of windows? lol i had to do it last night :( sux

Re: New Speed Upgrades 8th March. (Part 4)
 

Sounds like your modem could have gone into pre-reg state? A NTL techie was telling me about these problems yesterday - and advising me not to upgrade.

Not saying its that, but could be a possibility.

Re: New Speed Upgrades 8th March. (Part 4)
 

seems like nobody can mend my problem.

Rang about 5 times, I'm not even fussed if CS don't want to upgrade me on the phone, but the message about my modem not being registered to me on the upgrade page is my concern.

After ringing 3 times, first being told its automatic, the second being told its automatic and that the error is perfectly normal (I tried telling the guy it didn't sound very normal) and the third time the nice lady said she'd do my modem there and then, and to reboot in 15mins or so and the problem with the account was missing some details. And the modem is registered to the account.

That was last night.
Still no change upgrade, but still getting the same error message about the account. I don't even mind waiting for it to be automatic, I'm quite concerned now.
Is there anyone I can PM who is able to help me as it seems nobody understands the problem.

Re: New Speed Upgrades 8th March. (Part 4)
 

Does antbody know when cm20 is going to be upgraded, i've been off sick and my modem has been off since sunday, i'll keep my modem on for the time being

Re: New Speed Upgrades 8th March. (Part 4)
 

Well I rang up CS today and had some more progress... The representative actually had a clue what I was talking about!!

She said that I can't have my STB (I have an old Pace one) upgraded until April 4th and to phone back to make an appointment around March 21st.

I asked her if I can have my speed upgraded to 1mb in the mean time and she said "It's a bit risky 'cos the boxes are only rated up to 1mbit" So I said "do you fancy risking it?" and she did.

So I went from 750K to 1Mbit, and hopefully doubling it in April :)

Re: New Speed Upgrades 8th March. (Part 4)
 

my speed maxes out at 355kb/ps that fast ? :dozey:

Re: New Speed Upgrades 8th March. (Part 4)
 

I blame Freddie Mercury. :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Rutherglen/Glasgow area has been upgraded, I just called CS and they upgraded me to 3mb from 1.5mb. Happy now, thanx NTL!:)

Re: New Speed Upgrades 8th March. (Part 4)
 

U can update ur profile now :p:

Re: New Speed Upgrades 8th March. (Part 4)
 

Good idea.:dmonk:

Re: New Speed Upgrades 8th March. (Part 4)
 

Sounds about right as I can access the pre reg site. Would going through the site again solve the problem?

Re: New Speed Upgrades 8th March. (Part 4)
 

:D :)

Re: New Speed Upgrades 8th March. (Part 4)
 

Can't upgrade to 2MB until the bill has come through for this month. Oh well, at least I have 1MB :D

Re: New Speed Upgrades 8th March. (Part 4)
 

As I have the xbox package, will I have to ring them up? could somebody that works for NTL let me know please. And if I do ring up who do I need to speak to about it?

Re: New Speed Upgrades 8th March. (Part 4)
 

I called up this morning asking about the box swap thing, seeing as i have a black pace box, and read on here that we need these to be swapped out, if you want to take the full advantage of the update. Phone up was told that earliest i could get a box swap out was April 5th, and that they could put my connection up to 1MB till that time.. was told to wait 2 hrs, then do a complete reboot.

Went out for 3 hrs.. came back did the complete reboot as was told to, had didly squat for connection.

Called Tech support: 5 rings later am speaking to em. Turns out that they had hit my box, with 1mb, but deleted a file. 5-10 mins later still on the phone, seems something is screwy with my router, guy i am speaking really is trying to help..... Give up connect straight to my computer and i am connected.

I am quite shocked at the speed my call was answered.
I didnt think NTL did tech support for Routers.

Seems to me like NTL's customer service is getting alot better!

WELL DONE NTL!!

Re: New Speed Upgrades 8th March. (Part 4)
 

yes ring C/s go to the option for upgrade package mention u have xbox live like i did and they will reset and restore everything then upgrade u there and then good luck :D

im on 3meg and ie loads up in 0.00 secs im impressed :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Thanks alot man :tu:

Re: New Speed Upgrades 8th March. (Part 4)
 

no problem at all :p:

BTW NTL saying they will auto do ur upgrade is B/S they just want u off the line ;) manual upgrades are going out all over.. dunno what NTL must be playing at .... :naughty:

Re: New Speed Upgrades 8th March. (Part 4)
 

no this is not bs

ntl will be doing automatic upgrades they just have not been started yet

Re: New Speed Upgrades 8th March. (Part 4)
 

Thanks for the Rep's peeps but honestly it was nothing, i would have just got my friend who I worked with to push a couple through as his redundancy was delayed as he accepted a secondment into the accounts department for 3 months, sadly he will be leaving at the end of this month and thats another good guy NTL have lost.

----

Also to DarthYoda, yes if you can access the autoreg site and no others then try re-provisioning.

Im 100% sure that will get you back online.

Re: New Speed Upgrades 8th March. (Part 4)
 

i meant its B/S at the moment as its not happening yet.. so i had it done manually worked a treat:D

Re: New Speed Upgrades 8th March. (Part 4)
 

you liking the speed then ;)

just downloading a linux iso...

** Yes i mean a linux iso and nothing illegal!! ** :D

getting 222KB/s
sweet as candy ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

like??? u mean love just downloaded a single music file in 10 seconds going at 355kb/ps :Yikes: eminem --- just lose it :D