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-   -   New Speed Upgrades 8th March. (Part 3) (https://www.cableforum.uk/board/showthread.php?t=25058)

d0pey 08-03-2005 07:46
Re: New Speed Upgrades 8th March. (Part 3)
 
Phone CS, I just got off the phone and they said they have sent the new code to me modem.

Toto 08-03-2005 07:47
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Paul M
I just tried this and my speed has not changed.
Paul, hang on mate, it could be a delay from the tftp server, or you could try manually rebooting your modem :)

Derek 08-03-2005 07:47
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
Phone CS, I just got off the phone and they said they have sent the new code to me modem.
Anyone else smell the aroma of bovine excrement from CS? :D

d0pey 08-03-2005 07:48
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by dezzo
Anyone else smell the aroma of bovine excrement from CS? :D
LMAO!

goldoni 08-03-2005 07:49
Re: New Speed Upgrades 8th March. (Part 3)
 
Its good news week :D
SG6 area

Well its happened as advised by uni just went to http://www.ntlworld.com/data-feeds/.../tierMigration/ clicked on upgrade your modem then on upgrade to 750 or 150 what ever speed you are on, it then asks you to log in with username and password. That done I had the option to upgrade my speed to 2mb from 750 after an auto reboot I'm on 2mb

Did not see an option for the people on 300

punky 08-03-2005 07:51
Re: New Speed Upgrades 8th March. (Part 3)
 
No upgrade here :( Bromley ex-C&W.

Looking at the poll... Some people in Bomley ex C&W already have been upgraded... hmmmm...

bigcat 08-03-2005 07:51
Re: New Speed Upgrades 8th March. (Part 3)
 
No speed upgrades in Teesside yet :(

d0pey 08-03-2005 07:52
Re: New Speed Upgrades 8th March. (Part 3)
 
That women is bloody good lmao!!

Direction

Actual Speed

True Speed (estimated)

Downstream 2878 Kbps (359.8 KB/sec) 3108 Kbps (inc. overheads) Upstream 284 Kbps (35.5 KB/sec) 306 Kbps (inc. overheads)

LostintheNW 08-03-2005 07:54
Re: New Speed Upgrades 8th March. (Part 3)
 
Well had another call to CS and told something different this time, I will be upgraded in 4 weeks time apparantley! typical as usual STB users get a raw deal while new customers get lumped on the new speeds....why oh why do we stick around with this company.....ah well sod it will just wait

Neil 08-03-2005 07:59
Re: New Speed Upgrades 8th March. (Part 3)
 
You people who are manually upgrading, you do realise that there's a new AUP don't you? :erm:

http://www.home.ntl.com/page/usagefaq

Quote:
What happens if I reach my usage allowance?

Over the next 12 months, ntl will provide tools to allow customers to measure their data usage. When these tools are available, customers who approach their data allowance will be able to choose to

reduce their data usage for the remainder of the month
upgrade to a tier of service with a higher usage allowance
pay for usage above their allowance.

Until these tools are available, ntl will monitor usage but not apply the 3GB allowance, except in cases where heavy use is affecting network performance.

blackthorn 08-03-2005 08:01
Re: New Speed Upgrades 8th March. (Part 3)
 
I live in Ellesmere Port and I dont know which franchise I come under but I`ve been upgraded here from 750 to 2mb

Neil 08-03-2005 08:02
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by blackthorn
I live in Ellesmere Port and I dont know which franchise I come under but I`ve been upgraded here from 750 to 2mb
That's Baguely area isn't it?

If so, that's Bromley.

punky 08-03-2005 08:02
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
You people who are manually upgrading, you do realise that there's a new AUP don't you? :erm:

http://www.home.ntl.com/page/usagefaq
Now they are saying the usage is per month, not per day...

I wish they would make up their minds.

boroboi 08-03-2005 08:03
Re: New Speed Upgrades 8th March. (Part 3)
 
can somebdy please tell me what this means??

rror looking up cable modem details for *my MAC address* (no SMS details). For further help, contact customer support on 0800 052 2000

Neil 08-03-2005 08:04
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by punky
Now they are saying the usage is per month, not per day...

I wish they would make up their minds.
Quote:
Originally Posted by ntl
What is a usage allowance?

A usage allowance is the amount of data you are allowed to upload or download with your Internet connection each month. ntl's 1Mb broadband service, introduced on 8 March 2005, has a 3 gigabytes per month usage allowance. The allowance covers data sent (uploaded) to the Internet or received (downloaded) from the Internet by your cable modem.
__________________

Quote:
Originally Posted by boroboi
can somebdy please tell me what this means??

rror looking up cable modem details for *my MAC address* (no SMS details). For further help, contact customer support on 0800 052 2000
It means you need to contact customer support on 0800 052 2000! :D

:welcome: to the site. :)

mohikan22 08-03-2005 08:06
Re: New Speed Upgrades 8th March. (Part 3)
 
yeah i had that i entered my username /password wrong did it again second time perfect hence 3mb for me :D

boroboi 08-03-2005 08:06
Re: New Speed Upgrades 8th March. (Part 3)
 
lol cheers neil... well i gathered the customer support bit :D

but i was wondering about the SMS details :S

and im entering the username and password correctly
:dunce:

Neil 08-03-2005 08:07
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by boroboi
lol cheers neil... well i gathered the customer support bit :D

but i was wondering about the SMS details :S

and im entering the username and password correctly
:dunce:
Ring CS. ;)

mcmanic 08-03-2005 08:08
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
You people who are manually upgrading, you do realise that there's a new AUP don't you? :erm:

http://www.home.ntl.com/page/usagefaq
yep, thats for the 1meg service that they will be capping, 2/3 meg service is still what it is now 1gig a day, softcap until further notice

altis 08-03-2005 08:08
Re: New Speed Upgrades 8th March. (Part 3)
 
1 Attachment(s)
To find out your current modem speeds try here:

http://root:root@192.168.100.1/P_operation.htm

I'm still on the old speeds :rolleyes:

donald 08-03-2005 08:08
Re: New Speed Upgrades 8th March. (Part 3)
 
Renfreshire area, and just upgraded to 3MB, just about to test it to make sure as it said it would need to reboot the modem, but it never bothered to

Foo Fighter 08-03-2005 08:08
Re: New Speed Upgrades 8th March. (Part 3)
 
Well has anyone on a samsung stb been upgraded via cs or anyway?

copey123 08-03-2005 08:08
Re: New Speed Upgrades 8th March. (Part 3)
 
Hi, i'm a long time "browser" of this forum, but decided i'd finally register today to ask a question.
I am wanting to reboot my modem at home to test if the new speed is activated yet. The problem is, i am not at home, but i can access my home PC through VNC from where i am now. Is there any way i can remotely reboot?

Thanks,

copey123

Smeghead 08-03-2005 08:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Nothing for me on teesside yet. I hope they don't miss me out like the last bunch of upgrades.

Neil 08-03-2005 08:10
Re: New Speed Upgrades 8th March. (Part 3)
 
Don't forget to vote people.

Sibbo 08-03-2005 08:14
Re: New Speed Upgrades 8th March. (Part 3)
 
Nothing in Dunstable area yet :shrug:

AL123 08-03-2005 08:15
Re: New Speed Upgrades 8th March. (Part 3)
 
Just manually upgraded in Derby to 2mb/s :) Might have ****ed up my student discount though, but we'll see, i got so excited i forgot about that LOL, can any NTL employees on here be of any assitance? ;)

jasonjbj 08-03-2005 08:16
Re: New Speed Upgrades 8th March. (Part 3)
 
updated in leicester
many thanks
had to ring them to get password and user name
worked a treat on update page !

Nemesis 08-03-2005 08:16
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by copey123
Hi, i'm a long time "browser" of this forum, but decided i'd finally register today to ask a question.
I am wanting to reboot my modem at home to test if the new speed is activated yet. The problem is, i am not at home, but i can access my home PC through VNC from where i am now. Is there any way i can remotely reboot?

Thanks,

copey123
Welcome to the site, I can't think of any way to remotely reboot the modem.

As I understood it, the new speeds would be available without rebooting ...

donald 08-03-2005 08:17
Re: New Speed Upgrades 8th March. (Part 3)
 
well just tested the download its *only* 2132kbs wheres my other 868 k/bps :)

jrhnewark 08-03-2005 08:20
Re: New Speed Upgrades 8th March. (Part 3)
 
Out of interest, on tier migration (manual), I know 1.5Mb>3Mb works, but does 750k>2Mb?

APS 08-03-2005 08:22
Re: New Speed Upgrades 8th March. (Part 3)
 
We have one of the original Business Essentials Cable modems, currently on 1.5 Meg speed. No sign of any upgrade in speeds here in Shepshed for that modem and no mechansim I know of, such as a web page, to upgrade.

Phoned Business customer support and they know nothing about a plan to upgrade Business Cable modems, he seemed to think the increase from 1 to 1.5 MB was new!

Anybody know if and when business cables modems will get the speed increase, please?

APS

Toto 08-03-2005 08:24
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
You people who are manually upgrading, you do realise that there's a new AUP don't you? :erm:

http://www.home.ntl.com/page/usagefaq
Neil, I had posted that earlier in this thread :):):)

etccarmageddon 08-03-2005 08:26
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
That's Baguely area isn't it?

If so, that's Bromley.
Ellesemere port is near Chester - about 35 miles west from Baguley. I'm pretty sure it's Ex C and W.

SOSAGES 08-03-2005 08:29
Re: New Speed Upgrades 8th March. (Part 3)
 
just upgraded in Warfield

AL123 08-03-2005 08:31
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by jrhnewark
Out of interest, on tier migration (manual), I know 1.5Mb>3Mb works, but does 750k>2Mb?
yep it gives you the option of which tier to select ;)

ian@huth 08-03-2005 08:33
Re: New Speed Upgrades 8th March. (Part 3)
 
Upgrade website doen't show the new tiers here for existing customers but does for new customers. First time I checked the site it told me I couldn't get broadband at all and I know I input the correct details as previous entries come up when you put the first letter in the input box.

paulyoung666 08-03-2005 08:34
Re: New Speed Upgrades 8th March. (Part 3)
 
gonna have to wait till i get home to find out :(

scoobydoo[uk] 08-03-2005 08:37
Re: New Speed Upgrades 8th March. (Part 3)
 
Stoke on Trent has been done.. ST9 here. (ex cable and wireless area)

BIGZIPZ 08-03-2005 08:38
Re: New Speed Upgrades 8th March. (Part 3)
 
The upgrade link displays this page: :(


Mail Box Error An error has occured whilst trying to retrieve your mailbox details. ( WrongSecurity in page validate). If you need further help, please contact our customer support (0800 052 2000).

When you call customer support, you may be asked for the following information: Application ntl: Broadband Internet - Connection Speed Upgrade Date & Time 08/03/2005 at 09:36 Your username
Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging Your Surname
Your Postcode



scrotnig 08-03-2005 08:38
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by etccarmageddon
Ellesemere port is near Chester - about 35 miles west from Baguley. I'm pretty sure it's Ex C and W.
Yes, it definitely is.

Jon M 08-03-2005 08:40
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by SOSAGES
just upgraded in Warfield
warfield in berkshire, north of bracknell?

altis 08-03-2005 08:41
Re: New Speed Upgrades 8th March. (Part 3)
 
1 Attachment(s)
Just been through manual migration at:

http://www.ntlworld.com/data-feeds/e...tierMigration/

(requires original username and password)

Speeds now upgraded :)

OldGeezer 08-03-2005 08:49
Re: New Speed Upgrades 8th March. (Part 3)
 
To reiterate an earlier question:

Anyone been upgraded on STB?

InsaneNutter 08-03-2005 08:51
Re: New Speed Upgrades 8th March. (Part 3)
 
1 Attachment(s)
i go to that page and i get the option to upgrade from 750k to 2mb for £24.99 a month thats what we currently pay so it aint gonna charge me an extra 24.99 to upgrade is it? sorry if thats a silly question dont want to get in any trouble with my dad :D

Neil 08-03-2005 08:51
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by OldGeezer
To reiterate an earlier question:

Anyone been upgraded on STB?
If you vote in the poll, you will be able to see the results (& therefore the answer to your question)

handyman 08-03-2005 08:51
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by copey123
Hi, i'm a long time "browser" of this forum, but decided i'd finally register today to ask a question.
I am wanting to reboot my modem at home to test if the new speed is activated yet. The problem is, i am not at home, but i can access my home PC through VNC from where i am now. Is there any way i can remotely reboot?

Thanks,

copey123
follow the link and it will reboot your modem. :-)

SOSAGES 08-03-2005 08:54
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by s1lv3r
warfield in berkshire, north of bracknell?
yep the posh end ;)

Ramrod 08-03-2005 08:55
Re: New Speed Upgrades 8th March. (Part 3)
 
just rang CS (worth a try :D ) and was told that the upgrade (stb) would be available in a few weeks......

handyman 08-03-2005 08:56
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by dezzo
Anyone else smell the aroma of bovine excrement from CS? :D
Nope because the upgrade reboots the cable modem which then downloads via tftp a new cable modem config file so it can run at a different speed.

CS might not have known exactly what was happening (only bbking would know that) but they where bob on the right track as they do need to send a refresh code to the modem to make it reset.

hth

mark
[EDIT] 2 meggy ness in Teesside sweet:D

Paul K 08-03-2005 08:58
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
You people who are manually upgrading, you do realise that there's a new AUP don't you? :erm:

http://www.home.ntl.com/page/usagefaq

Quote:
What happens if I reach my usage allowance?

Over the next 12 months, ntl will provide tools to allow customers to measure their data usage. When these tools are available, customers who approach their data allowance will be able to choose to

reduce their data usage for the remainder of the month
upgrade to a tier of service with a higher usage allowance
pay for usage above their allowance.

Until these tools are available, ntl will monitor usage but not apply the 3GB allowance, except in cases where heavy use is affecting network performance.
Yes ta
http://www.cableforum.co.uk/board/sh...&postcount=282 ;)

Wiggz 08-03-2005 08:59
Re: New Speed Upgrades 8th March. (Part 3)
 
Right, so is everyone saying that this is definately the way to upgrade, or is there somebody saying "Sit Tight - this is for new customers only...."

What is the deal - Thought we were getting Automatically updated.

Wiggz

(confused)

mike_brock 08-03-2005 09:01
Re: New Speed Upgrades 8th March. (Part 3)
 
Successfully upgraded to 2Mb in Cambridge using http://www.ntlworld.com/data-feeds/e...tierMigration/

Neil 08-03-2005 09:03
Re: New Speed Upgrades 8th March. (Part 3)
 
Please everyone-it's important that you vote. :)

Fireplace 08-03-2005 09:03
Re: New Speed Upgrades 8th March. (Part 3)
 
Have seen the like to the upgrade site on NTLWorld.

This only applies to Cable Modem customer, the link for STB customers states that this method of upgrade is not available.

Anyone know how STB customers get the upgrade - do we have to sit and wait or try and phone NTL and see if we can get somone that knows at least as much as everyone on this forum.

Currently on 750k with a Samsung STB in WA5 postcode (ex-CWC).

handyman 08-03-2005 09:03
Re: New Speed Upgrades 8th March. (Part 3)
 
1 Attachment(s)
Quote:
Originally Posted by Wiggz
Right, so is everyone saying that this is definately the way to upgrade, or is there somebody saying "Sit Tight - this is for new customers only...."

What is the deal - Thought we were getting Automatically updated.

Wiggz

(confused)
Follow the link you know it makes sense.
Its says its free in the piccy.....

d0pey 08-03-2005 09:04
Re: New Speed Upgrades 8th March. (Part 3)
 
I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im now surfing at 3mbps.

trebor 08-03-2005 09:04
Re: New Speed Upgrades 8th March. (Part 3)
 
upgraded, in stoke off the baguley proxies (I think thats bromley)but had to do it manually using the link in previous posts.

barq 08-03-2005 09:06
Re: New Speed Upgrades 8th March. (Part 3)
 
About two weeks ago I upgraded to the 750k service. Now ntl don't seem to want to let me have the 2mb upgrade. :erm:

Error You have already changed the speed of your cable modem since your last bill. We regret that becuase of the nature of cable modem billing, it will not be possible to change your level of service until your next bill has been processed. If you require further assistance please contact customer services. If you need further help, please contact our customer support (0800 052 2000).

When you call customer support, you may be asked for the following information: Application ntl: Broadband Internet - Connection Speed Upgrade Date & Time 08/03/2005 at 09:31 Your username ***_******* Your Cable Modem Mac Address 00:**:**:**:**:** Your Surname
Your Postcode


So, firstly does anyone know why ntl's billing system has this limitation? I can see that they don't want people jumping tarifs the whole time but I'm staying on their second tier of service (i.e., I'll be paying them the same amount every month). I had assumed this upgrade would be similar to the last one where a simple reboot was all that was needed.

Secondly, will CS be able to help or am I wasting my and/or their time this early on in the upgrade process?

[Oh and hello everyone, I'm new, though I've lurked for ages]

barq

Ramrod 08-03-2005 09:06
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im not surfing at 3mbps.
Does that apply to STB in Bromley?

Doofy 08-03-2005 09:06
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im not surfing at 3mbps.
Just come off the phone with CS very nice bloke as well all done and now am on 3 mb Thank you for the info

BIGZIPZ 08-03-2005 09:07
Re: New Speed Upgrades 8th March. (Part 3)
 
WHen I enter my username (the promary one i chose for my ntlworld email right?) It says it is not associated with my modem:

The username (EDITED.cooper111) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).

Yet according to my ntlworld email page:
 EDIT.cooper111@ntlworld.com You may not modify this address


Help :/

Mick 08-03-2005 09:07
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Wiggz
Right, so is everyone saying that this is definately the way to upgrade, or is there somebody saying "Sit Tight - this is for new customers only...."

What is the deal - Thought we were getting Automatically updated.

Wiggz

(confused)
It has been said that not everyone is going to be upgraded today, the new speeds have launched for new customers from today and some existing customers in some areas have also been upgraded. :cool:

d0pey 08-03-2005 09:07
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Ramrod
Does that apply to STB in Bromley?
Yes I know someone in Bromley, well Orpington who has been upgraded.

What STB you got? For speeds over 1mbps you will need to arrange a box swap for a samsung.

blenky 08-03-2005 09:07
Re: New Speed Upgrades 8th March. (Part 3)
 
I'm at work at the moment so could someone tell me if Brighton has upgraded?

Ta

Neil 08-03-2005 09:07
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im now surfing at 3mbps.
No need to post in large red font.

Ramrod 08-03-2005 09:08
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
Yes I know someone in Bromley, well Orpington who has been upgraded.

What STB you got? For speeds over 1mbps you will need to arrange a box swap for a samsung.
Got my samsung ages ago :)

jigman 08-03-2005 09:08
Re: New Speed Upgrades 8th March. (Part 3)
 
just done mine here (m33) took a few tries through.

goin through the web page

Neil 08-03-2005 09:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by blenky
I'm at work at the moment so could someone tell me if Brighton has upgraded?

Ta
Not that simple I'm afraid.

d0pey 08-03-2005 09:11
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
No need to post in large red font.
Well nobody listens and continue to keep asking the same questions over and over again.
__________________

Quote:
Originally Posted by Ramrod
Got my samsung ages ago :)
Get back on the phone to them :)

goldoni 08-03-2005 09:13
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Xtreem
i go to that page and i get the option to upgrade from 750k to 2mb for £24.99 a month thats what we currently pay so it aint gonna charge me an extra 24.99 to upgrade is it? sorry if thats a silly question dont want to get in any trouble with my dad :D
No it just confirms the price you will be paying for the 2mb service same as the 750 ;)

OldGeezer 08-03-2005 09:13
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
If you vote in the poll, you will be able to see the results (& therefore the answer to your question)
I don't see anything in the poll to distinguish between CM & STB.

philquinney 08-03-2005 09:13
Re: New Speed Upgrades 8th March. (Part 3)
 
Hey Everyone,

Just to point out there is now something official on NTL's website:

http://www.home.ntl.com/page/broadbandexisting

They do say though that you should wait and the upgrade would be automatic....

Phil.

Electrolyte01 08-03-2005 09:13
Re: New Speed Upgrades 8th March. (Part 3)
 
I may just go for the 1MB service and pay a couple more £ a month for extra bandwidth.

Albie 08-03-2005 09:14
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im now surfing at 3mbps.

I couldn't upgrade on the website and rang customer services. The lady said hold on I'll do it for you now, she came back about a minute later and said you'll be upgraded in the next few weeks. I told her I'd just spoken to people who'd been upgraded. She started to get uppity then hung up. <Mod Edit (Chris T) Needless insulting comment removed>.

Please refrain from posting needless insults towards NTL staff.

chris1234 08-03-2005 09:19
Re: New Speed Upgrades 8th March. (Part 3)
 
login to ntl: Broadband Internet - Connection Speed Upgrade Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

confused ...

Wiggz 08-03-2005 09:20
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Mick
It has been said that not everyone is going to be upgraded today, the new speeds have launched for new customers from today and some existing customers in some areas have also been upgraded. :cool:
When you say "have also been upgraded" do yuo mean via that link, or automatically. And can you confirm that the aforementioned link is indeed for new and old customers alike to upgrade?

Just want some level of sanity restored to the proceedings - at least we will have a final word on it (for now ;) )

Wiggz

chris1234 08-03-2005 09:20
Re: New Speed Upgrades 8th March. (Part 3)
 
do i call them and they will upgrade me on there side???

chris :)

Neil 08-03-2005 09:21
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Electrolyte
I may just go for the 1MB service and pay a couple more £ a month for extra bandwidth.
How interesting. :)

g4merzo1d 08-03-2005 09:21
Re: New Speed Upgrades 8th March. (Part 3)
 
just got off the phone with many different operators (with 4 out of 5 not knowing about the increase!), the last chap told me he had now found out about the increase and had sent the new config file to my cm and told me to reboot both pc and cm... i have and update still not happened for me in Stockport area. Does it happen virtually straight away or can it take a bit of time?

chris1234 08-03-2005 09:22
Re: New Speed Upgrades 8th March. (Part 3)
 
i notice my surfing is slow now like a 56k .. god sake im ringing CS

Electrolyte01 08-03-2005 09:23
Re: New Speed Upgrades 8th March. (Part 3)
 
I would upgrade mine from here, but I don't know my parents password and I don't think they know either :erm:

Ramrod 08-03-2005 09:26
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
Get back on the phone to them :)
on hold atm :dozey:
edit..........CS just told me that it would be an automatic upgrade from 1.5 to 3............

d0pey 08-03-2005 09:26
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by g4merzo1d
just got off the phone with many different operators (with 4 out of 5 not knowing about the increase!), the last chap told me he had now found out about the increase and had sent the new config file to my cm and told me to reboot both pc and cm... i have and update still not happened for me in Stockport area. Does it happen virtually straight away or can it take a bit of time?
Can take up to an hour.

chris1234 08-03-2005 09:27
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Ramrod
on hold atm :dozey:
trying to ring CS no dial tone this isnt my day

Electrolyte01 08-03-2005 09:27
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
How interesting. :)
:confused:

d0pey 08-03-2005 09:28
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by chris1234
do i call them and they will upgrade me on there side???

chris :)
Yes
__________________

Quote:
Originally Posted by Wiggz
When you say "have also been upgraded" do yuo mean via that link, or automatically. And can you confirm that the aforementioned link is indeed for new and old customers alike to upgrade?

Just want some level of sanity restored to the proceedings - at least we will have a final word on it (for now ;) )

Wiggz
Read through the topic, if you call CS they will upgrade you. Just be persistant with them.

ian@huth 08-03-2005 09:28
Re: New Speed Upgrades 8th March. (Part 3)
 
On 300k service, checked website and it only gives option to upgrade to 750k or 1.5Mb.

The postcode checker on the http://www.home.ntl.com/page/usagefaq tells me I can't even get broadband. :bigcry: :bigcry:

However, using the link https://autoreg.autoregister.net/cgi..._tiermigration it allowed me to upgrade so I am now on the 1Mb service :) :) :) :) :) :) :)

Neil 08-03-2005 09:28
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
I couldn't upgrade on the website and rang customer services. The lady said hold on I'll do it for you now, she came back about a minute later and said you'll be upgraded in the next few weeks. I told her I'd just spoken to people who'd been upgraded. She started to get uppity then hung up. <mod edit>. https://www.cableforum.co.uk/images/local/2005/07/8.gif
Did you get her name?

d0pey 08-03-2005 09:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Electrolyte
:confused:
Dont worry its just his sledge hammer whit.

Neil 08-03-2005 09:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Electrolyte
I would upgrade mine from here, but I don't know my parents password and I don't think they know either :erm:
Again, how interesting.

handyman 08-03-2005 09:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Wiggz
When you say "have also been upgraded" do yuo mean via that link, or automatically. And can you confirm that the aforementioned link is indeed for new and old customers alike to upgrade?

Just want some level of sanity restored to the proceedings - at least we will have a final word on it (for now ;) )

Wiggz
Hi,

The link is for both new and existing customers, clicking on the link and following the instructions will upgrade your speed on the spot.

Calling customer services will also get you upgraded.

Other than that you can wait till your config file is sent to you but lets be honest with a million customers to upgrade theres no one gonna guarantee that you'll get it today. They will be rolling this one out slowly if anything just to watch the impact it has on the network and the customer services.

1 million people cannot be upgraded at the same time just the same as customer services will not be able to take 1 millions calls from people wanting to upgrade. Ntl always have and always will have to stagger upgrades on dtv and broadband due to the size of their network.

mark

d0pey 08-03-2005 09:30
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
I couldn't upgrade on the website and rang customer services. The lady said hold on I'll do it for you now, she came back about a minute later and said you'll be upgraded in the next few weeks. I told her I'd just spoken to people who'd been upgraded. She started to get uppity then hung up. <Mod edit>. https://www.cableforum.co.uk/images/local/2005/07/8.gif
Phone back and say you don't like having the phone put down on you.

handyman 08-03-2005 09:31
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by ian@huth
it allowed me to upgrade so I am now on the 1Mb service :) :) :) :) :) :) :)
You can change your usercp now then ;-)

ian@huth 08-03-2005 09:32
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by handyman
You can change your usercp now then ;-)
Ooooops, forgot about that :dunce: :D :D

IanUK 08-03-2005 09:33
Re: New Speed Upgrades 8th March. (Part 3)
 
I'm on an STB, no upgrade here, Can't use that page to upgrade either, it says you need to have a cable modem, it does say that you can call them though.

Looks like stb users are second class citizens again, I guess we will be paying the same for a lower service for another few months like last time :(

handyman 08-03-2005 09:34
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by IanUK
I'm on an STB, no upgrade here, Can't use that page to upgrade either, it says you need to have a cable modem, it does say that you can call them though.

Looks like stb users are second class citizens again, I guess we will be paying the same for a lower service for another few months like last time :(
:dozey: just call up and request a SACM then...

foxtrot_yankee 08-03-2005 09:34
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by donald
Renfreshire area, and just upgraded to 3MB, just about to test it to make sure as it said it would need to reboot the modem, but it never bothered to
Which part of Renfrewshire are you in?

gimpymoo 08-03-2005 09:34
Re: New Speed Upgrades 8th March. (Part 3)
 
Is the 1GB cap hard or soft?

I have just re-installed XP and need to download SP2 along with STEAM to install about 2gb of HalfLife2 and counterstrike / Day of defeat apps which ive paid for.

d0pey 08-03-2005 09:36
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by IanUK
I'm on an STB, no upgrade here, Can't use that page to upgrade either, it says you need to have a cable modem, it does say that you can call them though.

Looks like stb users are second class citizens again, I guess we will be paying the same for a lower service for another few months like last time :(
I had to call them and im on a SACM. If you are that concerned arrange a sacm.


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