Re: Price rises this year.
 

O2 Bill is £14, O2 decided to not freeze the price for new customers like what VM did, was £12 prior to May.

Still £2 is much better than it would have been if VM imposed their increase.

Re: Price rises this year.
 

Mine also talks of change of package ,I havent:monkey:

Re: Price rises this year.
 

Three weeks on and I'm a Sky customer. Why the change of heart? Quite simple - Virgin never sent me any documents detailing the price I agreed with Retentions, and when I rang after two weeks to check what my next bill would be I found that there was no record of the deal. Worse, they couldn't match the price I had been given and told me the best they could do was £95/m.
I rang Sky, got a deal for £65/m for a pair of Sky Stream pucks, Sky Entertainment, Sports, Cinema, 68Mb broadband etc. The pucks were in, up and running the next day, the broadband installation will take another week.
Yesterday a lady from Virgin rang to confirm we wanted to transfer our phone number to Sky. She then offered me all our existing Virgin services for £55/m. I told her what had previously happened and how I felt I could no longer trust Virgin Media offers made over the phone. If they could offer a price like that, why was I told they couldn't and it would be £95/m?
So I'm now a happy Sky customer. It may turn sour and I might return to Virgin at some point but the way I feel about the company right now, I seriously doubt it.

Re: Price rises this year.
 

There is retentions then there is real retentions. First call can only offer you so much so always put your 30days notice in and wait for the call. I hate it, I hate the policy I hate how unfair it is and I hate how Virgin have treated their customers since they bought out all the old cable. Alas there has never been any broadband better but not with FTTP rolling out more and more the choices are getting better. As soon as FTTP is here and I am out of contract I am offsky and good riddance to VM

Re: Price rises this year.
 

Virigin have transformed themselves into a very strange company, they have good products but the people led services that support those products are awful.

Re: Price rises this year.
 

When I last recontracted I rang up and only asked for new customer price. I was offered it for less. Then I thought I’ll be cheeky and ask about Xbox for new customers. Couldn’t have an Xbox but was offered bill credit monthly extra. Then when I got price rise letter I rang up to say I didn’t want to pay it. No hassles given it straight away. The price rise seems not to have been applied to my account in any case.

Re: Price rises this year.
 

i understand that virginmedia are offering rolling contracts now so customers can cancel when they like so if you don't like how much the price is going up then cancel !

Re: Price rises this year.
 

Havent they done that for a long time - at higher prices to start with ?

( Actually, I think that may have been mobile )

Re: Price rises this year.
 

yes you may be correct . but i think it is a good idea my contract ends July 14 i will phone them see what they offer me if i am not happy with the offer them it will be sky / talk talk for my bb / phone package .

Re: Price rises this year.
 

https://www.virginmedia.com/broadband/rolling-contract

Rolling contracts are expensive, now there's a suprise


Due to the £45 rolling contract fee, you’ll pay more for the initial set up than you would on a fixed term broadband deal, regardless of whether you choose a broadband only or a broadband and phone rolling contract

Re: Price rises this year.
 

Of course rolling contracts are more expensive. There’s no commitment to staying for a period of time.

Re: Price rises this year.
 

Mine is mid July too.

Don't forget to phone 30 days before (the next week or so) to avoid that incomprehensable partial bill that is always tricky to see if you've been correctly charged :)

Re: Price rises this year.
 

That is, of course, true but what is the benefit of a termed contract for the customer when the price isn’t fixed for the contract term!!

Re: Price rises this year.
 

I still haven't managed to talk to anyone at VM! :mad:

Re: Price rises this year.
 

It depends on whether the cumulative cost over a particular time period is higher or lower, including the price increase which will be applicable (and likely higher) for the rolling contract.