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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

vanman 28-01-2011 17:29
Re: 20 Mb/s to 30Mb/s free upgrade
 
so if the superhub is free and the upgrade is free
and you do a self install
what's the £30 for

tweedie 28-01-2011 17:37
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35160799)
so if the superhub is free and the upgrade is free
and you do a self install
what's the £30 for
To pay the Indians to press a few buttons

Peter_ 28-01-2011 17:37
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35160799)
so if the superhub is free and the upgrade is free
and you do a self install
what's the £30 for
Activation.

vanman 28-01-2011 17:40
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35160807)
Activation.
but if your on 20mb the line is already Activated
and the Activation fee for 50mb is £20

Peter_ 28-01-2011 17:46
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35160809)
but if your on 20mb the line is already Activated
and the Activation fee for 50mb is £20
It says £30 to be activated on 30Mb in the dead link.

qasdfdsaq 28-01-2011 17:48
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35160755)
you look again it says Quickstart self-install is not available for up to 50Mb broadband.
30 mb is lower than 50 mb is it not
"Up to 50mb" means the "Up to 50mb" service ONLY. It's called "Up to 50mb" to cover their ass about performance, this does not mean to include the "Up to 20mb" and "Up to 10mb" services. Actually engineer install is always required on the 50mb and 100mb services, and none of the others.

---------- Post added at 16:48 ---------- Previous post was at 16:46 ----------

Back to what I said earlier, you're paying VM to take your money :)

vanman 28-01-2011 17:51
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35160810)
It says £30 to be activated on 30Mb in the dead link.
no sorry it dont .
it says
Quote:
Installation: Installation charges apply (starting from £40 for standard install) unless you qualify for one of our Free installation offers. Payment may be required in advance. All prices include VAT.
or
Quote:
30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off £30 fee applies. Manned installation may be required by a small number of customers however the £40 fee will be waived.

qasdfdsaq 28-01-2011 17:57
Re: 20 Mb/s to 30Mb/s free upgrade
 
So it says a one-off fee of £30 applies and on the next page it says the fee is for activation. What exactly is wrong with what Masque said?

Oh, and I've just noticed - they've changed the server config so that people clicking on the "Upgrade" button on the cached link now get 50mb added to their basket instead of 30mb.

vanman 28-01-2011 17:59
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35160820)
So it says a one-off fee of £30 applies and on the next page it says the fee is for activation. What exactly is wrong with what Masque said?

Oh, and I've just noticed - they've changed the server config so that people clicking on the "Upgrade" button on the cached link now get 50mb added to their basket instead of 30mb.
what next page

qasdfdsaq 28-01-2011 19:31
Re: 20 Mb/s to 30Mb/s free upgrade
 
The next page in the order process.

Nopanic 28-01-2011 19:33
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35160809)
but if your on 20mb the line is already Activated
and the Activation fee for 50mb is £20
The "line" is always active, the activation involves the change of service code and provisioning of the new device.

Peter_ 28-01-2011 19:35
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35160817)
no sorry it dont .
it says

r
That bit so I think it does.:D

Quote:
30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off £30 fee applies.

jtaylor06 28-01-2011 20:08
Re: 20 Mb/s to 30Mb/s free upgrade
 
£30 is worth it.
If the details are correct as they were on the link (which is now dead), that's £30 for a new SuperHub (if you haven't got one) and 30Mb internet.

Depends if you want either of the above, if you're happy on 20Mb then there's no harm in staying on it :)

pip08456 28-01-2011 20:11
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jtaylor06 (Post 35160914)
£30 is worth it.
If the details are correct as they were on the link (which is now dead), that's £30 for a new SuperHub (if you haven't got one) and 30Mb internet.

Depends if you want either of the above, if you're happy on 20Mb then there's no harm in staying on it :)
Even if you have one it will still be £30.

jtaylor06 28-01-2011 20:22
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by pip08456 (Post 35160916)
Even if you have one it will still be £30.
That's why I had put "if you haven't got one" in parenthesis :)


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