Cable Forum

Well they're playing a dangerous game, I was so close to calling it a day earlier. I'm a big believer in keeping companies on their toes, Sky will happily welcome me to the family.

Making customers wait 4 months for a product that was supposed to launch the end of 2010 is bad enough, then when the time finally comes not even getting my name right in an email explaining how valuable I am is almost unforgettable! :(

Let's hope they take this opportunity to get my name right and offer me a much better deal than poor Dean. :p:

devilincarnate

31-03-2011 22:20

Re: TiVo

Quote:

Originally Posted by JayAy (Post 35203514)

Did she indicate it would go down or just that it would change?

Wait and see:

https://www.cableforum.co.uk/images/local/2012/10/4.gif

Doz007

31-03-2011 22:23

Re: TiVo

Quote:

Originally Posted by JayAy (Post 35203514)

Did she indicate it would go down or just that it would change?

Unfortunately not, but I got the impression they're aware how badly that 'special price' has been received.:rolleyes:

muppetman11

31-03-2011 22:23

Re: TiVo

Quote:

Originally Posted by Doz007 (Post 35203522)

Unfortunately not, but I got the impression they're aware how badly that 'special price' has been received.:rolleyes:

Gone down like a lead balloon :D

ronnie_m

31-03-2011 22:24

Re: TiVo

Quote:

Originally Posted by devilincarnate (Post 35203488)

Can i just ask the people that have got a TIVO when you look at you bill does it say TIVO discount 12 months or something else?

Just says Tivo Monthly credit

Doz007

31-03-2011 22:25

Re: TiVo

Quote:

Originally Posted by muppetman11 (Post 35203523)

Gone down like a lead balloon :D

It certainly did my end! :D:p:

What were they thinking?

devilincarnate

31-03-2011 22:26

Re: TiVo

Quote:

Originally Posted by ronnie_m (Post 35203524)

Just says Tivo Monthly discount

That is what mine says and I am on VIP50 as well, I should have asked for people on lower packs?

BenMcr

31-03-2011 22:29

Re: TiVo

Quote:

Originally Posted by Doz007 (Post 35203487)

I then proceeded to called VM and choose the thinking of leaving us option, explaining my reasons regarding TiVo and the helpful young lady mentioned the price in my email today won't be the final one come launch. This seems in line with what DF is saying.

Glad VM are listening and a lower price will mean they will most likely continue to receive my Â£100 a month. I feel this would be the best outcome for both VM and myself. ;)

Sorry to shoot this down a bit, but why would Virgin sent out an email to customers saying 'This is how much we'll charge you' and then immediately tell Retentions that it won't be that price after all?

alwaysabear

31-03-2011 22:32

Re: TiVo

Quote:

Originally Posted by BenMcr (Post 35203530)

Sorry to shoot this down a bit, but why would Virgin sent out an email to customers saying 'This is how much we'll charge you' and then tell Retentions that it won't be that price after all

Me thinks the Retentions agent was telling you what you wanted to here

My that is not very good practice.

Doz007

31-03-2011 22:38

Re: TiVo

Quote:

Originally Posted by BenMcr (Post 35203530)

Well I'm only saying what I was told on the phone, if it does indeed turn out to be false VM can kiss goodbye to my Â£100 a month as I've said earlier, Sky will welcome me with open arms! Lying directly to customers would be insane. It does fit in with what DF has said though so I have no reason to doubt her.

I suppose the email I got earlier was for Dean so Â£190 is probably not my price anyway! :p:

mhatter67

31-03-2011 22:40

Re: TiVo

Did anybody see in the Financial Times today that SKY was thinking of launching a hostile bid for TiVo, interesting good read!

alwaysabear

31-03-2011 22:43

Re: TiVo

Quote:

Originally Posted by mlayzell (Post 35203543)

Did anybody see in the Financial Times today that SKY was thinking of launching a hostile bid for TiVo, interesting good read!

How ironic if it happened.

Peter_

31-03-2011 22:43

Re: TiVo

Quote:

Originally Posted by mlayzell (Post 35203543)

Did anybody see in the Financial Times today that SKY was thinking of launching a hostile bid for TiVo, interesting good read!

My my that is terrible news.:dozey:

Spoiler:

passingbat

31-03-2011 22:47

Re: TiVo

Quote:

Originally Posted by BenMcr (Post 35203530)

Possibly because they have had a lot of complaints? Today's pricinng may have pushed people thinking of going to Sky, further along the path, so it would be sensible to tell retentions of a re-thought, potntially lower price, for when people ring up to cancel

okun69

31-03-2011 22:48

Re: TiVo

A reply from Neil Berkett's office

Firstly, please allow me to sincerely apologise for the use of the wrong name on the email. This was an unfortunate case of human error, and I am genuinely sorry if it caused offense. We are in the process of correcting the emails now, but clearly not soon enough!

Secondly, please let me assure you that we gave a lot of thought to how we priced Tivo to our customer base, and we are delighted to be able to offer our 1Tb Tivo box to our customers for Â£50 less than new customers will be paying. Tivo is a premium product with some ground breaking functionality and worth every penny! However, I fully appreciate that this offer may not be for you. We will be coming out with a lower priced box late Spring, and you may decide to wait until then to place your order.

Whichever offer you take advantage of, you won't be disappointed

All times are GMT +1. The time now is 20:56.

Page 385 of 407

385

Show 100 post(s) from this thread on one page