Re: Price rises this year.
 

Which virgin did all the time prior to new terms :D

Re: Price rises this year.
 

Aquiss, who I've moved to, have a 12 month contract with free installation and no price rises.

Cuckoo, who I also looked at, have the same or if you agree to pay £60 installation, they do a rolling 1 month contract from day one.

Re: Price rises this year.
 

I'm out of contract next month so I rang this morning to see what they could offer me. Got through to UK Retentions in two rings at 8.15am. Helpful guy told me the full price for Volt then offered me 18 months for £75/m, cheaper than my current deal. I accepted. I know there is likely be a price rise next spring but I've now got the lowest price I've had for my services in 25 years so I'll swallow that.
Seriously looked at Sky Stream but to match the services we currently get that came in at unaffordable £145/m for similar bundle with dribble-speed broadband.

Re: Price rises this year.
 

What number did you use?

Re: Price rises this year.
 

It is documented all over this forum that the only way to get the very best deals is to put your 30 days notice in ands wait for them to call you. In my experience it is the next working day

Re: Price rises this year.
 

Someone I work with tried this, they didn't call back and just let them cancel.

Re: Price rises this year.
 

150 from our VM line, then worked my way through security and selected the "if you're thinking of leaving us" option. Thinking it would be an ordeal I'd set aside the morning but it took less than half an hour. You hear absolute horror stories, but this was a good one.
Now I just hope OFCOM outlaws mid-contract price rises before next spring…

---------- Post added at 16:12 ---------- Previous post was at 16:08 ----------

It does feel like it's a complete lottery. There's a new COO announced who will be responsible for "improving customer experience" so things might change

Re: Price rises this year.
 

There might be a lottery element, but I think if the account is set to not allow marketing calls, it might be a blocker for retentions trying to keep you.

Re: Price rises this year.
 

Talked to retention's online as my contract ends in June all they offer me was £80.00 for m250 / talk anytime phone & maxit tv with sky sports hd i said no thanks i was paying £49.12 before price rise . think i may go to talk talk they offer 150meg BB only for £28.00 !

Re: Price rises this year.
 

With a 'Contract' you are quoted a price that is (or supposed to be) fixed for the duration of the term, but now it seems that Virgin-media can increase prices whenever and by however much they like, so what is the point of a contract which ties you to a company that does not respect its customers. I have been a customer since the very beginning (Blueyonder), but in future- NO MORE CONTRACT, I will move my account to where I can get the best value

Re: Price rises this year.
 

My new FTTP is installed (Youfibre) and my termination letter to Virgin has been written. I have 150mbs "up and down" for £21.99 a month, for 24 months, with a gaurantee of NO "in contract" price rises.

Happy days

Re: Price rises this year.
 

First bill in after price rise took effect.
£29.37 for ultimate volt. Will be gutted when this ends in January.
Youfibre now in round my way so will probably get that.

Re: Price rises this year.
 

How on earth do you get Ultimate Volt for £29.37?

Re: Price rises this year.
 

My guess is that they mean O2 element went from £25 to £29.32. I rang and downgraded to £17+ . Still on volt

Re: Price rises this year.
 

Up 22% for me. With an odd entry stating that I changed our package recently. I didn't! The only contact I have had with VM in the last months was to ask them to reattach their cable to the outside wall.

Now they are not answering their phonelines! :mad: