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-   -   Superhub : Superhub Firmware Beta Test (https://www.cableforum.uk/board/showthread.php?t=33675881)

BenMcr 08-07-2011 21:56
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by davidthornton (Post 35270928)
Could you possibly find out what consultation with customers was done, if any, and why you, who work for VM and have a good idea of the opinions of many customers via the forums, weren't consulted and let us know (if you're allowed to)? :)
Even if I could find out, I wouldn't be allowed to post it

I would point out that quite a lot of those involved in products are also customers

KenK 08-07-2011 21:56
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by BenMcr (Post 35270916)
The VMNG300 is bigger than the 256 because one is DOCSIS 2 and the other is DOCSIS 3. The SuperHub is bigger than the VMNG300 because it also is a router and includes antenna for that internally to the housing, which I assume have to be a certain distance away from the main electronics to avoid interferance etc

But it's not. It's just over twice the volume of what you would have got had the SuperHub not been introduced - the VMNG300. You can't compare the SuperHub with the 256
What's DOCSIS 2 or 3 got to do with it? Are you saying the chips required for '3' need a case 3 times the size of those needed for '2'?

I do realise 'superhub' is a (basic, poorly specced) wireless router as well as a modem. That's not much help if all I want is a modem.

I can compare 256 with 'superhub', VMNG300 is not relevant; I have a 256, any change will mean I 'm provided with a 'superhub':

Quote:
Originally Posted by BenMcr (Post 35270644)
Once the costs to make the SuperHub reduce enough, then I bet everyone will get one.

BenMcr 08-07-2011 21:59
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by KenK (Post 35270931)
I can compare 256 with 'superhub', VMNG300 is not relevant; I have a 256, any change will mean I 'm provided with a 'superhub':
No you can't. The SuperHub is the direct replacement for the VMNG300 and a router, not the 256

So that's the size comparison you have to make.

davidthornton 08-07-2011 22:02
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by BenMcr (Post 35270929)
Even if I could find out, I wouldn't be allowed to post it
Well you could ask if you could post it, before posting it, given that customer(s) are asking for an answer? :)

Quote:
I would point out that quite a lot of those involved in products are also customers
You mean the staff that work in VM product development are also users (aka customers) of the service? How many people are we talking about here? 5? 20? More? Less? Are some of them are on this forum? If so, are they sheepish about getting the bridge mode feature so wrong or were they just doing what they were told? :)

BenMcr 08-07-2011 22:06
Re: Superhub Firmware Beta Test
 
I'm not going to go down the if/why/buts any further than I already have.

Again, we are where we are. I would be fairly confident that the situation around the modem only mode will inform any future product development

KenK 08-07-2011 22:06
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by BenMcr (Post 35270932)
No you can't. The SuperHub is the direct replacement for the VMNG300 and a router, not the 256

So that's the size comparison you have to make.
Yes, I can. I'm comparing what I have now with what they'll give me as a replacement. Why would I care about anything in between?

BenMcr 08-07-2011 22:10
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by KenK (Post 35270940)
Yes, I can. I'm comparing what I have now with what they'll give me as a replacement. Why would I care about anything in between?
Because if the SuperHub didn't exist, and you upgraded you would still be given a device that is bigger than what you have now. So you would still have to deal with that.

I've had both the VMNG300 and the SuperHub and they are not that much different. The major change is the orientation, which I would guess is because most people had the VMNG300 flat which is not good for airflow

davidthornton 08-07-2011 22:20
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by BenMcr (Post 35270938)
I'm not going to go down the if/why/buts any further than I already have.

Again, we are where we are. I would be fairly confident that the situation around the modem only mode will inform any future product development
Do you really believe (or just hope) that all the complaining about the Superhub will go away when the new firmware is released supporting bridge mode? Are they writing a bridge mode firmware for the normal hub as well? :)

BenMcr 08-07-2011 22:20
Re: Superhub Firmware Beta Test
 
Yes I do - the R28 firmware is design to fix a lot of the other issues along with the modem mode, and yes they are

KenK 08-07-2011 22:25
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by BenMcr (Post 35270941)
Because if the SuperHub didn't exist, and you upgraded you would still be given a device that is bigger than what you have now. So you would still have to deal with that.

I've had both the VMNG300 and the SuperHub and they are not that much different. The major change is the orientation, which I would guess is because most people had the VMNG300 flat which is not good for airflow
But it does exist,and that's what I would have to deal with. VMNG300 is not relevant to me (but no-one has explained why it's so big).

Just on the main dimensions, Calculator tells me that 'superhub' is 70+% bigger in surface area than VMNG300.

BenMcr 08-07-2011 22:32
Re: Superhub Firmware Beta Test
 
1 Attachment(s)
Quote:
Originally Posted by KenK (Post 35270948)
Just on the main dimensions, Calculator tells me that 'superhub' is 70+% bigger in surface area than VMNG300.
Nope

Excuse the candles but on the left is the VMNG300 and on the right is the SuperHub. The VMNG300 is on a remote to take account of the stand thats on the SuperHub (but still don't think it's the right level)

KenK 08-07-2011 22:44
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by kwikbreaks (Post 35270361)
The Superhub is 20.5x19x5. ... The VMNG300 is 16x14x4
Quote:
Originally Posted by BenMcr (Post 35270951)
Nope

Excuse the candles but on the left is the VMNG300 and on the right is the SuperHub. The VMNG300 is on a remote to take account of the stand thats on the SuperHub
From your picture, I'd say that kwikbreaks' dimensions are in the right proportion. The stand on 'superhub' counts, since it can't be used flat.

BenMcr 08-07-2011 22:48
Re: Superhub Firmware Beta Test
 
But in no way is the SuperHub '70% bigger' than what you would have got if the VMNG300 was still being installed

theoldbill 08-07-2011 23:01
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by BenMcr (Post 35270644)
Once the costs to make the SuperHub reduce enough, then I bet everyone will get one
Great to hear this from a VM rep - it validates my claim all along that people are mugs for paying £30 or whatever to subsidise the cost of this hardware (that they'll never own) with the sweetener (carrot) of 'free' extra speed.

BenMcr 08-07-2011 23:03
Re: Superhub Firmware Beta Test
 
Quote:
Originally Posted by theoldbill (Post 35270961)
Great to hear this from a VM rep - it validates my claim all along that people are mugs for paying £30 or whatever to subsidise the cost of this hardware (that they'll never own) with the sweetener (carrot) of 'free' extra speed.
Er, I said everyone will get one as in everyone who take out broadband will get one rather than some getting the D2 Hub and some get the D3 SuperHub

Wasn't commenting on the £30 activation fee.


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