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-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

tweedie 28-01-2011 14:43
Re: 20 Mb/s to 30Mb/s free upgrade
 
Without trawling through 36 pages I'm currently an XL BB user so how does one upgrade to 30MB. Are there any addition costs involved?

vanman 28-01-2011 14:46
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by tweedie (Post 35160692)
Without trawling through 36 pages I'm currently an XL BB user so how does one upgrade to 30MB. Are there any addition costs involved?
the upgrade will be free the superhub is free . My understanding is £30 = activation fee . as you will need a tec to install it

tweedie 28-01-2011 14:47
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35160693)
the upgrade is free the superhub is free . My understanding is £30 = activation fee . as you will need a tec to install it
Cheers vanman, do you pay the £30 over the phone or on the next bill?

vanman 28-01-2011 15:06
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by tweedie (Post 35160696)
Cheers vanman, do you pay the £30 over the phone or on the next bill?
dont know sorry as the upgrade is not active yet.
keep an eye on this thread because as soon as it is
i have no doubt that you will see it on here with in the hour it go's live

Nopanic 28-01-2011 15:42
Re: 20 Mb/s to 30Mb/s free upgrade
 
Why would you need a tech to install it ?

I know with 50 they like to check the levels, but I've installed many modems, on all tiers and have had no techs out ..

vanman 28-01-2011 15:49
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35160719)
Why would you need a tech to install it ?

I know with 50 they like to check the levels, but I've installed many modems, on all tiers and have had no techs out ..
ok an installer if that suits you better.
so do you have a tech's number or a installers number.
88**
on your id badge

Nopanic 28-01-2011 15:53
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35160720)
ok an installer if that suits you better.
so do you have a tech's number or a installers number.
88**
on your id badge
:erm: no .. the only reason a technical/installer would go out with a 50Mb install would be to correct power levels ..


I'm not a tech or an installer ..

pip08456 28-01-2011 15:55
Re: 20 Mb/s to 30Mb/s free upgrade
 
Whilst the web page was up it inferred that it was self install but if a customer was unsure a £40 install fee would be waived.

jb66 28-01-2011 15:59
Re: 20 Mb/s to 30Mb/s free upgrade
 
The 30meg is £30 via quickstart, no tech required

vanman 28-01-2011 16:08
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35160723)
:erm: no .. the only reason a technical/installer would go out with a 50Mb install would be to correct power levels ..
I'm not a tech or an installer ..
you work for v.m and you dont know that all super hub's have to be installed by a tech/installer
Quote:
Free installation upgrade offer (usually £40): Offer ends 31st Jan 2011. Subject to network capacity. 12 month minimum contract term applies. Quickstart self-install is not available for up to 50Mb broadband. An additional £20 activation fee is payable for 50Mb Broadband. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing TV and phone customers adding broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.

jb66 28-01-2011 16:10
Re: 20 Mb/s to 30Mb/s free upgrade
 
No superhubs are being posted out all the time for 20meg customers.

Peter_ 28-01-2011 16:13
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jb66 (Post 35160728)
The 30meg is £30 via quickstart, no tech required
The webpage did say if a engineer was required that the installation fee would be waived.

whizzard 28-01-2011 16:13
Re: 20 Mb/s to 30Mb/s free upgrade
 
Super Hubs can be installed via quickstart. However if your power levels are off then a tech would need to be booked to resolve this. This will be no different for 30mb

vanman 28-01-2011 16:15
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by pip08456 (Post 35160724)
Whilst the web page was up it inferred that it was self install but if a customer was unsure a £40 install fee would be waived.
no it did not
were point to it
http://webcache.googleusercontent.co..._EC-30-Upgrade

qasdfdsaq 28-01-2011 16:15
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35160740)
you work for v.m and you dont know that all super hub's have to be installed by a tech/installer
Wrong. Look at your own quote again. "Quickstart self-install is not available for up to 50Mb broadband." Says nothing about the Superhub. 50mb requires tech install, superhub does not. Superhub is not restricted to just 50mb, all other teirs can get it, most teirs get it free.


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