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-   Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)
-   -   VIP/VIP+ New and Improved VIP Package (https://www.cableforum.uk/board/showthread.php?t=33667486)

RobboEdin 14-08-2010 11:27
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by roddydogs (Post 35072413)
50Meg? they cant even provide 20 round here (Epsom)..........I was paying full VIP price for 2 years and only ever had a max of 10meg........after a long battle they reduced the price of my package, and because im no longer a VIP customer (Their Fault), I dont qualify for the "Free Upgrade" to Sky HD channels.......You couldnt make it up.
Why is this Virgin Media's fault? You were a VIP customer who wanted to reduce your price. The only way to do this is to break your VIP bundle.

Big Red 14-08-2010 12:55
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by roddydogs (Post 35072413)
50Meg? they cant even provide 20 round here (Epsom)..........I was paying full VIP price for 2 years and only ever had a max of 10meg........after a long battle they reduced the price of my package, and because im no longer a VIP customer (Their Fault), I dont qualify for the "Free Upgrade" to Sky HD channels.......You couldnt make it up.
Epsom has full BB access up to 50mb

Lincsbri 14-08-2010 14:14
Re: VIP/VIP+ New and Improved VIP Package
 
Today i got a wireless router fron virgin,got no need for it tho but i guess it might come in handy if i get a laptop,still no hd channels tho,but i,m impressed by the txt messages they keep sending me about whats being delivered and what time etc.

dynamix 14-08-2010 15:42
Re: VIP/VIP+ New and Improved VIP Package
 
Have just phoned virgin enquiring about the VIP50 package as i am looking to leave sky and join VM (had 20mb internet with VM couple years ago) and they told me that Premium HD is not included with the VIP50 package, is this correct? Is it only included for existing customers? Cheers.

Lincsbri 14-08-2010 16:05
Re: VIP/VIP+ New and Improved VIP Package
 
No thats not true quote this when you call again.http://community.virginmedia.com/t5/...010/m-p/107314

dynamix 14-08-2010 16:13
Re: VIP/VIP+ New and Improved VIP Package
 
Thanks alot lincsbri for that will do :)

rainer 14-08-2010 20:25
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Ben B (Post 35072384)
You usually tweet them with what's wrong to @virginmedia and then if they need any details they ask you to email them to twitter@virginmedia.co.uk
Thanks, id better ask them about the free wireless router aswell that still hasnt arrived that the engineer didnt leave for me when i had 50mb broadband installed last week..

roddydogs 15-08-2010 08:14
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Big Red (Post 35072465)
Epsom has full BB access up to 50mb
So why couldn't they provide 20Mb?

Big Red 15-08-2010 12:24
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by roddydogs (Post 35072882)
So why couldn't they provide 20Mb?
Who says they can not provide 20mb.

If VM are adversiting which they are Epsom have full access to all VM products.

If you signed a contract which said VM would offer 20mb and 2-3 months latter confirmed they can only offer 10mb then your contract is void.

I suggest you contact 151 for Tech help, otherwise there is nothing stopping you upgrading to VIP50.

Digital Fanatic 15-08-2010 14:42
Re: VIP/VIP+ New and Improved VIP Package
 
I'm unaware of any problems with 20 or 50meg in Epsom. Has any ticket number been given regarding any problem?

roddydogs 16-08-2010 08:41
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Big Red (Post 35072969)
Who says they can not provide 20mb.

If VM are adversiting which they are Epsom have full access to all VM products.

If you signed a contract which said VM would offer 20mb and 2-3 months latter confirmed they can only offer 10mb then your contract is void.

I suggest you contact 151 for Tech help, otherwise there is nothing stopping you upgrading to VIP50.
THEY say they cannot provide 20MB...........do you think they would send me a new Modem, Dig up the cable and renew it and send umpteen engineers round, and agree to a reduced payment if they didnt need to?

Big Red 16-08-2010 10:54
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by roddydogs (Post 35073410)
THEY say they cannot provide 20MB...........do you think they would send me a new Modem, Dig up the cable and renew it and send umpteen engineers round, and agree to a reduced payment if they didnt need to?
and as I said your contract is void - but no doubt by excepting a reduction is service/discount of some sort would mean you acknowledged this.

Digital Fanatic 16-08-2010 12:45
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by roddydogs (Post 35073410)
THEY say they cannot provide 20MB...........do you think they would send me a new Modem, Dig up the cable and renew it and send umpteen engineers round, and agree to a reduced payment if they didnt need to?
Did VM say it was just affecting you? If they've done re-pulls etc, it sounds like it.

As I said earlier, I'm not aware of a problem in Epsom as a whole.

ic2 16-08-2010 20:03
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by grimwau (Post 35070750)
See below an email from the CEO's office:

Hi
Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.

Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane"
Got the same email. Also got the bill in today (Aug 20 - Sept 19) and no discount applied

rainer 17-08-2010 15:58
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Ben B (Post 35072379)
Emailed the twitter team today, they said they will look into it for me.. Still not recieved the free router or have had the HD Prem channels on yet..


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