Cable Forum - 50M Think Broadband Ping Monitor Results (POST YOURS)

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Re: Think Broadband Ping Monitor Results (POST YOURS)

Getting quite a bit of packet loss.

http://www.thinkbroadband.com/ping/s...26-09-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)

Guess one of the downstream channels is borked. Reporting zero RxMER.

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 251000000 235000000 243000000 259000000 267000000 275000000 283000000 291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 59 57 58 60 61 62 63 64
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 4.38 4.46 4.55 3.99 3.71 3.33 3.23 3.39
RxMER (dB) 35.42 35.08 35.25 35.25 35.42 35.25 34.93 0.00
Pre RS Errors Reset Counter 53296 76577 61397 25305 27528 28652 30429 944
Post RS Errors Reset Counter 8552 5433 2995 4156 24577 25213 25371 232

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by Jon22 (Post 35860663)

Reboot should fix it.

Re: Think Broadband Ping Monitor Results (POST YOURS)

Thanks, that's sorted it :)

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by Taf (Post 35860611)

VM forum has responded.. Home visit in 2 days.

The home visit triggered a request to rate their service....

Quote:

The fault has persisted for over a year. I have been reporting it via the forum for over a year also. Reports with graphs from www.thinkbroadband.com, as well as superhub log files.

Several attempts to rectify the fault have been attempted with no final successful repair.

Even contacting the CEO had no effect, and on that occasion it appears VM tried to contact me via telepathy. Being unable to receive such attempts, it was deemed the fault was cleared and therefore it was closed.

Being a VM pensioner from the technical side, I understand how such intermittent faults are to diagnose and repair. I have been very patient. But even my patience has begun to wear thin.

A concerted effort by all parts of the VM structure is needed to rectify this situation. Please.

Re: Think Broadband Ping Monitor Results (POST YOURS)

Had to turn off for a short while earlier. On startup, seem to have gotten a graph similar to what Taf is experiencing. Network log is showing T4 timeouts.

https://www.cableforum.co.uk/images/...2016/10/24.png

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by Jon22 (Post 35861542)

Had to turn off for a short while earlier. On startup, seem to have gotten a graph similar to what Taf is experiencing. Network log is showing T4 timeouts.

http://www.thinkbroadband.com/ping/s...03-10-2016.png

Does your network log look a bit like this?

Quote:

29/09/2016 09:07:30 GMT 29/09/2016 09:07:30 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxx
29/09/2016 09:07:00 GMT 29/09/2016 09:07:00 GMT Error (4) 68000407 TOD established
29/09/2016 09:06:49 GMT 29/09/2016 09:06:49 GMT Notice (6) 84000510 Downstream Locked Successfully
29/09/2016 09:06:10 GMT 29/09/2016 09:06:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:05:10 GMT 29/09/2016 09:05:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:04:10 GMT 29/09/2016 09:04:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:03:10 GMT 29/09/2016 09:03:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:02:10 GMT 29/09/2016 09:02:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:01:10 GMT 29/09/2016 09:01:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:00:10 GMT 29/09/2016 09:00:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 08:59:29 GMT 29/09/2016 08:59:29 GMT Error (4) 67070100 DBC-ACK not received
29/09/2016 08:59:27 GMT 29/09/2016 08:59:27 GMT Warning (5) 85010200 TCS Partial Service
29/09/2016 08:59:10 GMT 29/09/2016 08:59:10 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxxx
29/09/2016 08:58:40 GMT 29/09/2016 08:58:40 GMT Error (4) 68000407 TOD established
29/09/2016 08:58:29 GMT 29/09/2016 08:58:29 GMT Notice (6) 84000510 Downstream Locked Successfully
29/09/2016 08:57:48 GMT 29/09/2016 08:57:48 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 08:56:48 GMT 29/09/2016 08:56:48 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 08:55:48 GMT 29/09/2016 08:55:48 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 08:54:48 GMT 29/09/2016 08:54:48 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 08:53:48 GMT 29/09/2016 08:53:48 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Re: Think Broadband Ping Monitor Results (POST YOURS)

Network Log
First Time Last Time Priority Error Number Description
03/10/2016 12:45:11 GMT 03/10/2016 12:45:11 GMT Error (4) 68000407 TOD established
03/10/2016 12:45:02 GMT 03/10/2016 12:45:02 GMT Notice (6) 84000510 Downstream Locked Successfully
03/10/2016 12:44:54 GMT 03/10/2016 12:44:54 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:44:31 GMT 03/10/2016 12:44:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:43:31 GMT 03/10/2016 12:43:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:42:31 GMT 03/10/2016 12:42:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:41:31 GMT 03/10/2016 12:41:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:40:31 GMT 03/10/2016 12:40:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:39:31 GMT 03/10/2016 12:39:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:38:31 GMT 03/10/2016 12:38:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:37:31 GMT 03/10/2016 12:37:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:36:49 GMT 03/10/2016 12:36:49 GMT Error (4) 67070100 DBC-ACK not received
03/10/2016 12:36:47 GMT 03/10/2016 12:36:47 GMT Warning (5) 85010200 TCS Partial Service
03/10/2016 12:36:01 GMT 03/10/2016 12:36:01 GMT Error (4) 68000407 TOD established
03/10/2016 12:35:50 GMT 03/10/2016 12:35:50 GMT Notice (6) 84000510 Downstream Locked Successfully
03/10/2016 12:35:41 GMT 03/10/2016 12:35:41 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:35:17 GMT 03/10/2016 12:35:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:34:17 GMT 03/10/2016 12:34:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:33:17 GMT 03/10/2016 12:33:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:32:17 GMT 03/10/2016 12:32:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Looks near enough the same

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by Jon22 (Post 35861575)

Looks near enough the same

Could you add this log and graph to my thread http://community.virginmedia.com/t5/...2917052#M47374 adding your location?

The fault open for it is F004784782

Maybe this can push them to find a fix faster than 1 year+ :dunce:

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by Taf (Post 35861580)

Yep, will do.

Edit: Done.

Re: Think Broadband Ping Monitor Results (POST YOURS)

Thought I'd give this a try, this is what I got today ;

[img]Download Failed (1)[/img]

Not sure what it really means.
Lots of pretty yellow, and a steady green & blue.

I dont have any known issues, my connection always seems solid.

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by Paul M (Post 35863215)

Thought I'd give this a try, this is what I got today ;

http://www.thinkbroadband.com/ping/s...12-10-2016.png

Not sure what it really means.
Lots of pretty yellow, and a steady green & blue.

I dont have any known issues, my connection always seems solid.

http://www.thinkbroadband.com/faq/sections/bqm.html

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by Taf (Post 35861580)

Has the issue been improved/solved since they did the work last week? Noticed there hasn't been any replies to the thread from the forum team since.

Re: Think Broadband Ping Monitor Results (POST YOURS)

I was advised to give it a couple of weeks before responding. It has disappeared before so the fault number was cleared, then BINGO the fault came back.

Re: Think Broadband Ping Monitor Results (POST YOURS)

Swapped over to a Hub 3.0 earlier on. Apart from the spikes, looks ok.

http://www.thinkbroadband.com/ping/s...14-10-2016.png