Cable Forum - 50M Think Broadband Ping Monitor Results (POST YOURS)

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - 50M : Think Broadband Ping Monitor Results (POST YOURS) (https://www.cableforum.uk/board/showthread.php?t=33675644)

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by Taf (Post 35855414)

Fault on switch-on, first reported to VM on their forum on 23rd September 2015, is still occurring regularly.

All attempts to repair have disappeared into the ether it seems. VM forum staff occasionally respond, but that's about it.

http://www.thinkbroadband.com/ping/s...23-08-2016.png

http://community.virginmedia.com/t5/...2917052#M47374

TAF - I'm trying to get some ummph into this in order to reason out what's going on.

The starting point for my reasoning will be the BQM packet loss, which pervades the day.

During the initial period of instability, would you kindly copy/paste the downstream & upstream modem stats + network log. IF YOU ARE ABLE TO DO THE STATS FROM THE ROUTER STATUS PAGE RATHER THAN LOGGING INTO THE GUI, I WOULD PREFER THAT.

Then, when things have settled, the same again, plus the BQM.

It's a fishing trip but it might reveal something gleanable. I know you've posted stats in the VM thread, but I'd like to have them in the styructured manner stated above.

Cheers

Re: Think Broadband Ping Monitor Results (POST YOURS)

Will do. Several techs have mentioned black porting and noise on the return leg. Monitoring has been carried out at the local HQ, but it still has them stumped.

---------- Post added at 12:58 ---------- Previous post was at 12:52 ----------

Here's the info when all is good (at the moment)

Super Hub VMDG490

Acquired Downstream Channel (Hz) 283000000 Locked
Ranged Upstream Channel (Hz) 39400000 Success
Provisioning State OK Operational

Frequency (Hz) 283000000 267000000 275000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 43 41 42 44 45 46 47 48
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -0.31 0.12 0.00 -0.45 -0.29 -0.42 -0.48 -0.49
RxMER (dB) 37.64 37.64 37.36 37.64 38.26 37.94 37.94 37.94
Pre RS Errors Reset Counter 0 19 4 2 0 0 0 0
Post RS Errors Reset Counter 0 0 0 0 0 0 0 0

Channel Type 2.0 N/A N/A 2.0
Channel ID 34 N/A N/A 35
Frequency (Hz) 39400000 N/A N/A 32600000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 44.00 N/A N/A 43.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Modulation Type QPSK QPSK QPSK 64QAM 64QAM 64QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 56 384 384 104 128 128
Preamble Value Offset 396 6 6 1028 1028 1028
FEC Error Correction (T) 0 0 0 10 10 10
FEC Codeword Information Bytes (K) 16 34 34 150 232 232
Maximum Burst Size 0 0 0 2 0 0
Guard Time Size 8 48 48 8 8 8
Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened
Scrambler On/Off ON ON ON ON ON ON

General Configuration
Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EuroDOCSIS 3.0
Config File
Primary Downstream Service Flow
SFID 60603
Max Traffic Rate 165000000 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 60602
Max Traffic Rate 10500000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

Network Log Clear.

Re: Think Broadband Ping Monitor Results (POST YOURS)

https://www.cableforum.co.uk/images/...2017/06/11.png

Acquired Downstream Channel (Hz) 299000000 Locked
Ranged Upstream Channel (Hz) 39400000 Success
Provisioning State OK Operational

Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000

323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 45 41 42 43 44 46 47 48
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000

6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -0.76 -0.38 -0.51 -0.77 -0.92 -0.88 -0.86 -0.88
RxMER (dB) 38.26 37.94 37.94 37.64 37.94 37.36 38.61 36.84
Pre RS Errors Reset Counter 964 877 979 953 936 920 983 985
Post RS Errors Reset Counter 964 873 979 953 936 920 983 985

Channel Type 2.0 N/A N/A 2.0
Channel ID 35 N/A N/A 33
Frequency (Hz) 32600000 N/A N/A 46200000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 43.75 N/A N/A 45.25
T1 Timeouts 3 3 3 3
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Modulation Type QPSK QPSK QPSK 32QAM 32QAM 32QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 56 384 384 96 112 112
Preamble Value Offset 396 6 6 1028 1028 1028
FEC Error Correction (T) 0 0 0 8 8 8
FEC Codeword Information Bytes (K) 16 34 34 150 236 236
Maximum Burst Size 0 0 0 2 0 0
Guard Time Size 8 48 48 8 8 8
Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened
Scrambler On/Off ON ON ON ON ON ON

General Configuration
Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EuroDOCSIS 3.0
Config File
Primary Downstream Service Flow
SFID 7173
Max Traffic Rate 165000000 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 7172
Max Traffic Rate 10500000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

01/09/2016 09:13:22 GMT 01/09/2016 09:13:22 GMT Error (4) 68000407 TOD established
01/09/2016 09:13:12 GMT 01/09/2016 09:13:12 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 09:12:56 GMT 01/09/2016 09:12:56 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:12:34 GMT 01/09/2016 09:12:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:11:34 GMT 01/09/2016 09:11:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:10:34 GMT 01/09/2016 09:10:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:09:34 GMT 01/09/2016 09:09:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:07:34 GMT 01/09/2016 09:07:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:06:34 GMT 01/09/2016 09:06:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:05:34 GMT 01/09/2016 09:05:34 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:04:51 GMT 01/09/2016 09:04:51 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 09:04:49 GMT 01/09/2016 09:04:49 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 09:04:33 GMT 01/09/2016 09:04:33 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxx
01/09/2016 09:04:04 GMT 01/09/2016 09:04:04 GMT Error (4) 68000407 TOD established
01/09/2016 09:03:55 GMT 01/09/2016 09:03:55 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 09:03:17 GMT 01/09/2016 09:03:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:02:17 GMT 01/09/2016 09:02:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:01:17 GMT 01/09/2016 09:01:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 09:00:17 GMT 01/09/2016 09:00:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:59:17 GMT 01/09/2016 08:59:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:58:17 GMT 01/09/2016 08:58:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:57:17 GMT 01/09/2016 08:57:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:56:17 GMT 01/09/2016 08:56:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:55:33 GMT 01/09/2016 08:55:33 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 08:55:31 GMT 01/09/2016 08:55:31 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 08:55:16 GMT 01/09/2016 08:55:16 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxx
01/09/2016 08:54:47 GMT 01/09/2016 08:54:47 GMT Error (4) 68000407 TOD established
01/09/2016 08:54:36 GMT 01/09/2016 08:54:36 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 08:54:22 GMT 01/09/2016 08:54:22 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:54:00 GMT 01/09/2016 08:54:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:53:00 GMT 01/09/2016 08:53:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:52:00 GMT 01/09/2016 08:52:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:51:00 GMT 01/09/2016 08:51:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:50:00 GMT 01/09/2016 08:50:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:49:00 GMT 01/09/2016 08:49:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:47:00 GMT 01/09/2016 08:47:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:46:16 GMT 01/09/2016 08:46:16 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 08:46:14 GMT 01/09/2016 08:46:14 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 08:46:01 GMT 01/09/2016 08:46:01 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxxx
01/09/2016 08:45:30 GMT 01/09/2016 08:45:30 GMT Error (4) 68000407 TOD established
01/09/2016 08:45:20 GMT 01/09/2016 08:45:20 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 08:45:05 GMT 01/09/2016 08:45:05 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:44:42 GMT 01/09/2016 08:44:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:43:42 GMT 01/09/2016 08:43:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:42:42 GMT 01/09/2016 08:42:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:41:42 GMT 01/09/2016 08:41:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:40:42 GMT 01/09/2016 08:40:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:39:42 GMT 01/09/2016 08:39:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:38:42 GMT 01/09/2016 08:38:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:37:42 GMT 01/09/2016 08:37:42 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance

Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 08:36:59 GMT 01/09/2016 08:36:59 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 08:36:57 GMT 01/09/2016 08:36:57 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 08:36:42 GMT 01/09/2016 08:36:42 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxxxx
01/09/2016 08:36:12 GMT 01/09/2016 08:36:12 GMT Error (4) 68000407 TOD established
01/09/2016 08:36:02 GMT 01/09/2016 08:36:02 GMT Notice (6) 84000510 Downstream Locked Successfully

Re: Think Broadband Ping Monitor Results (POST YOURS)

I had to power down for electrical work at home. And it happened again!

http://www.thinkbroadband.com/ping/s...01-09-2016.png

01/09/2016 13:57:55 GMT 01/09/2016 13:57:55 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:56:55 GMT 01/09/2016 13:56:55 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:55:55 GMT 01/09/2016 13:55:55 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:32:33 GMT 01/09/2016 13:32:33 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 13:32:31 GMT 01/09/2016 13:32:31 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 13:32:17 GMT 01/09/2016 13:32:17 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxx
01/09/2016 13:31:46 GMT 01/09/2016 13:31:46 GMT Error (4) 68000407 TOD established
01/09/2016 13:31:36 GMT 01/09/2016 13:31:36 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 13:31:21 GMT 01/09/2016 13:31:21 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:30:59 GMT 01/09/2016 13:30:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:29:59 GMT 01/09/2016 13:29:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:28:59 GMT 01/09/2016 13:28:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:27:59 GMT 01/09/2016 13:27:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:26:59 GMT 01/09/2016 13:26:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:25:59 GMT 01/09/2016 13:25:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:24:59 GMT 01/09/2016 13:24:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:23:59 GMT 01/09/2016 13:23:59 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
01/09/2016 13:23:16 GMT 01/09/2016 13:23:16 GMT Error (4) 67070100 DBC-ACK not received
01/09/2016 13:23:14 GMT 01/09/2016 13:23:14 GMT Warning (5) 85010200 TCS Partial Service
01/09/2016 13:22:59 GMT 01/09/2016 13:22:59 GMT Error (4) 68010302 DHCP WAN IP - 86.10.6.249
01/09/2016 13:22:29 GMT 01/09/2016 13:22:29 GMT Error (4) 68000407 TOD established
01/09/2016 13:22:18 GMT 01/09/2016 13:22:18 GMT Notice (6) 84000510 Downstream Locked Successfully
01/09/2016 13:22:03 GMT 01/09/2016 13:22:03 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

---------- Post added at 15:00 ---------- Previous post was at 14:54 ----------

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 35 N/A N/A 33
Frequency (Hz) 32600000 N/A N/A 46200000
Ranging Status Timeout T4 N/A N/A Timeout T4
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 43.75 N/A N/A 45.25
T1 Timeouts 5 5 5 5
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 1 0 0 8

Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 45 41 42 43 44 46 47 48
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -0.83 -0.48 -0.57 -0.90 -1.00 -0.99 -1.02 -1.01
RxMER (dB) 37.94 37.94 37.94 37.36 38.26 37.09 37.09 37.64
Pre RS Errors Reset Counter 979 988 923 953 946 977 975 953
Post RS Errors Reset Counter 975 970 922 951 946 977 975 953

Re: Think Broadband Ping Monitor Results (POST YOURS)

Taf - do any of your neighbours get this?

Re: Think Broadband Ping Monitor Results (POST YOURS)

Immediate neighbour and one a few doors up. Plus the same situation "in the local area and further".

"Not tied to one street cabinet" I was told at one point.

"Further up the network".

Re: Think Broadband Ping Monitor Results (POST YOURS)

I've posted in the VM forum.

Re: Think Broadband Ping Monitor Results (POST YOURS)

Looks like a routing problem is hitting uddingston

------------------------------------------------------------------------
-

1 <1 ms <1 ms <1 ms router.asus.com [10.14.6.2]
2 12 ms 13 ms 17 ms 10.81.4.1
3 13 ms 23 ms 13 ms uddi-core-2a-xe-804-0.network.virginmedia.net [62.253.2.97]
4 * * * Request timed out.
5 * * * Request timed out.
6 236 ms 224 ms 215 ms leed-icdn-1-ae9-0.network.virginmedia.net [62.254.85.54]
7 224 ms 227 ms 236 ms 25.232-252-62.static.virginmediabusiness.co.uk [62.252.232.25]

Trace complete.

1 <1 ms <1 ms <1 ms router.asus.com [10.14.6.2]
2 15 ms 9 ms 11 ms 10.81.4.1
3 11 ms 22 ms 15 ms uddi-core-2a-xe-805-0.network.virginmedia.net [62.253.2.101]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 227 ms 232 ms 269 ms nrth-bb-1c-ae1-0.network.virginmedia.net [62.254.42.222]
8 240 ms 238 ms 245 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
9 226 ms 223 ms 241 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
10 * * * Request timed out.
11 * * * Request timed out.
12 230 ms 217 ms 242 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
13 257 ms 243 ms 226 ms 132.185.255.148
14 237 ms 239 ms 255 ms bbc-vip146.telhc.bbc.co.uk [212.58.244.27]

Trace complete.

https://www.cableforum.co.uk/images/...2016/09/14.png

http://beta.speedtest.net/result/5608204226

Re: Think Broadband Ping Monitor Results (POST YOURS)

Much better in Warrington than six months ago.
http://www.thinkbroadband.com/ping/s...07-09-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)

What the heck is going on this afternoon?

https://www.cableforum.co.uk/images/...2016/09/11.jpg

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by Taf (Post 35858695)

What the heck is going on this afternoon?

http://www.thinkbroadband.com/ping/s...11-09-2016.png

Your issues have been going on for ages.. :( Have you had any credit on your account or anything like that ? Hope it gets fixed soon.

---------- Post added at 21:58 ---------- Previous post was at 21:51 ----------

Starting to look a bit congested again in the peak.

http://www.thinkbroadband.com/ping/s...20-09-2016.png

The red spike was me resetting the router and modem.

http://www.thinkbroadband.com/ping/s...21-09-2016.png

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by hedgie (Post 35860102)

Your issues have been going on for ages.. :( Have you had any credit on your account or anything like that ? Hope it gets fixed soon.

Nothing at all, in fact VM HQ ignore me, fault handling respond by telepathy, and VM forum bods only reply if I "report" my own post to the moderator.

I've just reported my post today asking if I should wear a silly hat for this, the ANNIVERSARY of the thread and my fault.

:(:(:(:(:(:(:(:(:(:(:(:(:(

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by Taf (Post 35860160)

Thought about leaving VM if you can get fibre via other sources?

Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:

Originally Posted by SnoopZ (Post 35860218)

Thought about leaving VM if you can get fibre via other sources?

I did have a look around but could find nothing comparable for the price. All I want is a solid service whenever I want/need to use it.

Re: Think Broadband Ping Monitor Results (POST YOURS)

VM forum has responded..

Quote:

I sent the data over to the firmware team and am awaiting a response. As I said previously my next step (once f/w is eliminated) will be to escalate to Networks. I know that the first thing they'll ask is for me to send out an engineer.

Home visit in 2 days.