Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I was getting spikes on my FTTC, turned out to be caused by my firewall.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Did the spikes coincide with a drop in your QOS?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Because the BQM works between router and TBB, the only cause I can think of is that the PC is sending stuff in bursts over the Internet. A background process,perhaps' a Trojan or something.

Logically unlikely to be much else.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Fault on switch-on, first reported to VM on their forum on 23rd September 2015, is still occurring regularly.

All attempts to repair have disappeared into the ether it seems. VM forum staff occasionally respond, but that's about it.

https://www.cableforum.co.uk/images/local/2016/08/4.jpg

http://community.virginmedia.com/t5/...2917052#M47374

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have had fault numbers which they closed after failing to contact me by telepathy. The senior tech that has visited said that it WAS a fault in their network, and was deployed manpower to sort it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Fault numbers can be generated for investigation then closed, then opened, then closed..

If they know what the problem is and deployed manpower surely they would have fixed it by now?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Muddie,

Have you been following Taf's story both here and in the VM forums? VM have been useless in solving a clearly demonstrated problem - shown for months in constant BQMs and logs that Taf has provided. Taf's "telepathy" sarcasm is entirely jusified when you know the story.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I think TAF deserves better from VM and that the "class of fault" should not be the differentiator because in the customer's mind it is adversely affecting his connection.

Your note came across as "what did you expect from them". TAF needs a solution.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I am not the only subscriber suffering this problem, and I was told that many have been complaining for about the same length of time (coming up on a year).

I thought that contacting the CEO might have got it sorted, but when I received a phonecall from a VM person demanding "What do you want?" I got the feeling I was about to be stonewalled. I have never mentioned compensation, freebies or upgrades, but that person seemed to be under the impression I was.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I haven't seen the same BQM thing as you have from anyone else. Obviously I may have missed them - got any pointers, Taf?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I leave our SH1 powered all the time. We need it typically from 8am til 11pm so I don't bother to power it down. I think it just asks for problems to power cycle it unless there's an issue?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The tech who mentioned it described the others reporting the fault as "not tech savvy, but vocal when a problem arises". So no chance of them posting network logs, power levels and BQM graphs.

I do so to help them find a solution. Being a retired tech/eng I know how evil diagnosing and then fixing intermittent faults can be.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I've seen it occur on other user's BQM's, though not often. Can't remember the links as was long ago.