Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This has been my graph since the installation of 300Mb and Super Hub 3. Notice the slot between 10pm and 6.00am when all devices in the house, apart from the modem and Asus router, were off.

[img][/img]



http://www.dslreports.com/speedtest/4465813

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Had a glitch yesterday. Although speedtests were fine I was having trouble streaming video from Livedrive through Kodi. (Slow buffering and freezing) You can also see drop outs on the graph. I rang CS. They quickly identified issues with power on some channels after remotely putting me back into router mode.

They made their adjustments and had the problem fixed within 10 minutes.

No problems now.

http://www.thinkbroadband.com/ping/s...24-07-2016.png


I wish these snapshot graphs really were snapshot graphs. They keep changing until the next midnight, often obliterating the issue being discussed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes, I've noticed that. Perhaps if the fault period was likely to be scrolled off the screen, posting a screen-shot of the graph might be a better option?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have no problems, but you have to use the URL for "Snapshot Graph" not the Live one.

My problem is still there after over a year. They keep opening it as a fault, then closing it again despite it still being there and graphs and logs being posted to a very long thread on the VM forums.

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm pretty sure I do, anyway here's a new one using the snapshot code for the small graph, BB code on unsupported forums:

http://www.thinkbroadband.com/ping/s...26-07-2016.png

We'll see if it scrolls.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Been doing some decorating over the last week which has meant that the Superhub has had to be turned off and moved and then re-connected later in the day. Sometimes on startup, it would do the exact same thing of dropping the connection and then eventually stabilising, as shown on your graph.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If you check the modem logs, you'll probably see lots of T4 errors. Mine is not alone to have this problem in this street and area, but they can't tie it down at all.

The fault gets passed up to "Networks" then responses stop..... :(

---------- Post added at 13:02 ---------- Previous post was at 12:26 ----------

This is a link to the image I posted in the VM forum

[img]Download Failed (1)[/img]

Does this one lock to the snapshot time?

Link to the fault thread http://community.virginmedia.com/t5/...2917052#M47374

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This one is from Saturday:

http://www.thinkbroadband.com/ping/s...23-07-2016.png

For me, its not much of an issue as the Superhub is rarely turned off. But I can see how it is annoying, as it renders the connection completely unusable while its happening. Will have a read of the thread later but could it be a bug between Superhub firmware and a particular brand/type of CMTS?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Interesting. That one seems locked whereas the ones posted here are scrolling. Which option did you use Taf? I posted using the one at the bottom of the snapshot list for BB code.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I use the Snapshot Graph, Small Graph (500x219 px) - HTML Link, and only copy the bit that starts src= (removing the inverted commas)

i.e. http://www.thinkbroadband.com/ping/s...26-07-2016.png

---------- Post added at 14:05 ---------- Previous post was at 14:02 ----------

Senior techs who have visited and tested (and swapped out almost everything) talked of "black porting"....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Black porting (and red porting)? Sorry, Google isn't showing much.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They must have boobed with the BB code version somewhere, I pasted the whole thing in as I suspect others have. Thanks Taf. :tu:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No idea matey....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What could be causing this regular drop out?

I am monitoring for any effects on service. None yet.

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Virgin & Arris are still investigating this problem.