Originally Posted by Paul (Post 36184788)

That could be 12+ months away.

Simply ?
There is nothing simple about it, esp with VMs customer "service".

Aside from which I should not have waste lots of my time trying to get better deals that new customers just get. I should just get them as well.

Many companis reward loyalty, VM does the exact opposite.

Originally Posted by RichardCoulter (Post 36184784)

What they seem to be doing is signing people up for extra services rather than offering a decent price cut.

For example, if their system says you could get the same services for £25 less, they offer free Sky Cinema and a tenner off.

A bit like a restaurant offering a free starter as opposed to a price cut on the same meal.

Originally Posted by vincerooney (Post 36182032)

i had no idea. i thought with broadband it remained the same forever. ah every day is a school day!

Originally Posted by Paul (Post 36184788)

Simply ?
There is nothing simple about it, esp with VMs customer "service".

Aside from which I should not have waste lots of my time trying to get better deals that new customers just get. I should just get them as well.

Many companis reward loyalty, VM does the exact opposite.

Originally Posted by 45rpm (Post 36184884)

Absolutely Paul - well said.

Some of the regulators (eg car insurance) are stopping "new customer only" discounts.

The telecom regulator should take note and do the same

Originally Posted by Gavin-D (Post 36185860)

Virgin Media will implement the steepest broadband price rises of all providers so far, equivalent to £3.50 a month from April 2025.

Originally Posted by 1andrew1 (Post 36185863)

I agree. Existing customers especially those less able to shop around are being price-gouged.

Originally Posted by RichardCoulter (Post 36185886)

This must be why they are now proactively contacting customers to get them to renew their contracts before the current ones expires.

Sly barstewards

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Yep, they are blatantly taking advantage of the most vulnerable in society, such as the elderly, disabled etc.

Originally Posted by RichardCoulter (Post 36185886)

This must be why they are now proactively contacting customers to get them to renew their contracts before the current ones expires.

Sly barstewards

---------- Post added at 17:03 ---------- Previous post was at 17:02 ----------



Yep, they are blatantly taking advantage of the most vulnerable in society, such as the elderly, disabled etc.

Originally Posted by RichardCoulter (Post 36185886)

This must be why they are now proactively contacting customers to get them to renew their contracts before the current ones expires.

Sly barstewards

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Yep, they are blatantly taking advantage of the most vulnerable in society, such as the elderly, disabled etc.

Originally Posted by nomadking (Post 36185903)

It's the regulator that is forcing them to contact you before the end of contract.

Originally Posted by TimeLord2018 (Post 36185901)

The Essential broadband package isn't increasing in price though

Originally Posted by Itshim (Post 36185892)

Guess it depends on the starting price. ie £100 per month the 3.9% is greater on its own :sleep:

Originally Posted by RichardCoulter (Post 36185905)

No, they are contacting people months before their contract expires in order to try to get them to recontract (this is different to the requirement by the regulator).

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That's good, so at least some vulnerable people will be protected.

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True, but for the majority on an average cost package of £65ish or less(particularly those with broadband only) the new formula will cost more.

Originally Posted by RichardCoulter (Post 36185905)

No, they are contacting people months before their contract expires in order to try to get them to recontract (this is different to the requirement by the regulator).

---------- Post added at 19:56 ---------- Previous post was at 19:56 ----------



That's good, so at least some vulnerable people will be protected.

---------- Post added at 20:02 ---------- Previous post was at 19:56 ----------



True, but for the majority on an average cost package of £65ish or less(particularly those with broadband only) the new formula will cost more.