Re: PVR release dates
 

I know it's not true, as well as the people such as yourself who have arranged bookings, my brother who lives about a mile away, has also booked.

I tried the 150 number and the 0845 number and spoke to both sales and customer services. Each time they put me through to the team that supposedly deals with V+ boxes.

Either there is some bad training or bad communication on that team. I suppose it's even possible they don't have enough boxes or engineers free at the moment - All we want is a little honesty and consistency though!!

Whe I even offered my brothers account number to prove a booking had been made, I was told that it was pointless to check, as I was completely wrong and so was my brother:Yikes: . I think she just managed to stop short of calling me a liar:disturbd:

Abs

Re: PVR release dates
 

I don't suppose there's a member in Customer Service who can confirm anything about dates, rollback or areas which are enabled?

I was actually told this morning they didn't have enough boxes!

Re: PVR release dates
 

If you mean me, then no, I've not done anything yet. I will give them a call when I get in from work tonight.

Rob

Re: PVR release dates
 

Hi,

Sorry if this sounds a bit of a silly question, but I only heard about the TV Drive a couple of days ago (and didn't even know what one was then!)

At the moment I have one set top box, TV + family pack, 2MB Broadband and landline phone with NTL and I wondered if anyone could point me in the right direction as to the best deal to try and get? I can't see the wood for the trees for all the technical jargon I've tried to read through and need a bit of help plse. :)

Also, is there any disadvantage to having a TV Drive now, rather than waiting until it officially comes out on February 14th? I seem to remember someone saying that it would be the official Virgin Media TV Drive in February.

Many thanks in advance for answering my queries.

Carrie :)

Re: PVR release dates
 

With your package you can have the V+ box for £10 per month on top of your current price (instead of £15pm).

If you simply swap your current STB for the V+ box you will have to pay a £75 installation fee. If you decide to keep you current box as a second STB then the £75 installation fee will be waived and you will only be charged £5 per month for the second box (instead of £15pm).

N.B. There is a 12 month minimum contract on the V+ box and also a 12 month minimum contract on the £5 second STB.

These prices may all change after 14th February when Virgin take-over.

Re: PVR release dates
 

Thanks King Of Fools for the info.

So is the only advantage/disadvantage to waiting until February 14th that the prices may go down (or up)?

Re: PVR release dates
 

I live in the Solent area. NTL have just told me that the V+box is not available till March! How is it that other users in the same area have install dates? Do I have to keep calling till I get someone that know what they are talking about?

Re: PVR release dates
 

It seems that way. Spoke to someone yesterday who knew all about it. They said it was released on 30th in my area (NW london), and there'll be no problem adding it to my package.....but these conflicting reports are worrying me. If I call up on the 30th to confirm my 10th Feb install (+TVDrive) and the release date has changed I'm going to be pretty unhappy.

Re: PVR release dates
 

Keith - Yes, I think it very much depends on who you speak to.

What is the first part of your postcode?

Re: PVR release dates
 

Hi ee61re, my postcode is PO6.

Re: PVR release dates
 

Cool - I got through to someone in Customer Services who knew all about the box (150 Option 5) and despite me saying I needed to be put through to the V Box Team she was able to deal with the installation there and then. She checked her system to ensure Nottingham (NG6) was enabled (it is).

Booked for Thursday 8 February 12-6pm :)

Totally painless....

She did ask where I'd heard about it - 'on the internet' - 'ah yes' she replied :D

She also confirmed they had only just had training on the TV Drive, and she asked me 'do you know what it can do ?' and I replied 'why yes' and she said 'that saves me a whole load of spiel then' :D

Re: PVR release dates
 

When i rang yesterday, I live in Gosport. I was put through no problems. They asked me how i heard about it. I told NTL i received an Email from themselves. They confirmed that some emails had been sent!!! and ordered it no probs!!:)

Re: PVR release dates
 

Just called them again, a different advisor told me 30th Jan! so if I call them somtime betwee 30th Jan and March...........

Re: PVR release dates
 

But then you're Langley right? It's already been released on that platform. It's Bromley that's the b*tch!

Re: PVR release dates
 

Has anyone on Bromley platform been able to get the V+ Drive?