Cable Forum - New Speed Upgrades 8th March. (Part 3)

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - New Speed Upgrades 8th March. (Part 3) (https://www.cableforum.uk/board/showthread.php?t=25058)

Re: New Speed Upgrades 8th March. (Part 3)

Appologies if I have missed anyone say this, btu have any STBs been upgraded yet? Judging by the poll, looks like they have?

Re: New Speed Upgrades 8th March. (Part 3)

Quote:

Originally Posted by The Cyclist

Hi, IÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€šÃ‚Â ¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢ve just been onto NTL to swap my set top box to a Samsung box so I can receive the faster speeds when they arrive. I was told that they arenÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€š Ã‚Â¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢t issuing any new STB until at least the 4th April. So I asked why should I be paying ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24.99 for a 750k service when there are others getting a 2 MB service for the same money. I was told a letter would be coming out to me explaining what is going on! Well done NTL another great idea, badly executed. HasnÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€š Ã‚Â¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢t anyone heard of pre- planning within NTL?

John https://www.cableforum.co.uk/images/local/2005/03/7.gif

P.S Anyone within the Wirral had their speeds increased yet?

Feel free to switch to ADSL then if two free upgrades inside 12 months isn't good enough for you.

Do you seriously think the company can simply swap all the affected boxes on the same day?

I really don't know why some people stay with ntl. Clearly the service is so appaling that even if it was given away these people would still complain.

So, those who aren't happy, it's a free market economy, so go and use some else.

Re: New Speed Upgrades 8th March. (Part 3)

Quote:

Originally Posted by punky

Appologies if I have missed anyone say this, btu have any STBs been upgraded yet? Judging by the poll, looks like they have?

Pass, not long chatted with CS so I wouldn't hold your breath ;) Could always try rebooting your STB to see if it refreshes it.

Re: New Speed Upgrades 8th March. (Part 3)

Quote:

Originally Posted by punky

Appologies if I have missed anyone say this, btu have any STBs been upgraded yet? Judging by the poll, looks like they have?

I'd like to know that too.

My Samsung STB is awaiting its speed upgrade in the ex C&W Bromley area although soon enough I'm getting a SACM installed because of the annoying upload problem with the Samsungs :disturbd:

Re: New Speed Upgrades 8th March. (Part 3)

My address is not NTL cabled according to their checker and also when I go to the upgrade page it says Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging ? have been on broadband for 18 months or more, help please !!

Re: New Speed Upgrades 8th March. (Part 3)

Quote:

Originally Posted by banjo

Perhaps you have a gas powered cable modem.....

:D

Re: New Speed Upgrades 8th March. (Part 3)

Quote:

Originally Posted by bigitup_j

i want to upgrade my 300k to 1mb, i've got a stb, so i can't upgrade online.
i want to call ntl CS - which department should i go through to?

thanks :)

Package changes on the 0800 number that is floating around this thread in a number of posts lol.

Re: New Speed Upgrades 8th March. (Part 3)

lol 255 on this thread now.......the poll should contain alot more areas so that we get a wider idea of which areas in the UK have been upgraded automatically or online.

Re: New Speed Upgrades 8th March. (Part 3)

Quote:

Originally Posted by banjo

I am in the same boat, I tried the website and it cannot find the mac address.

looks like a call to cs at some point i think, but maybe tomorrow.

ik

Re: New Speed Upgrades 8th March. (Part 3)

just phoned and was told they couldn't do it over the phone, and I'll have to wait a couple of days for the upgrade to go thru automatically (I'm on 1.5 thru a samsung stb currently ;))

don't mind waiting tho, a couple of days ain't gonna hurt me :D

Re: New Speed Upgrades 8th March. (Part 3)

Quote:

Originally Posted by SOSAGES

yep the posh end ;)

cool, hopefully mine will have been done while I'm at work then :D

Re: New Speed Upgrades 8th March. (Part 3)

downloading at 235k/sec at the moment... over the moon!

Re: New Speed Upgrades 8th March. (Part 3)

Just called 0800 052 2000 and it got answered within seconds! Spoke to a very nice CS rep who said 'bear with me a moment I'll see what I can do". 30 seconds later I was told that the supervisor said they weren't doing the process manually as it might mess up billing. I referred her to this thread and after another short wait I was upgraded.

Now getting 1.93Mbps - 247.5KBps

Very impressed. :D

Re: New Speed Upgrades 8th March. (Part 3)

Quote:

Originally Posted by nate

Yay! So theres hope for me when I get home :D might speed home at lunchtime actually...

heh thats what i did :D

Re: New Speed Upgrades 8th March. (Part 3)

Hey can anyone tell me what area im in.. well OK I know what geographical location I am but in regards to NTL, I am based in emsworth, ewhich puts me on Coshams poxy server I think, so is this portsmouth waterlooville or southampton... oh so confused lol

thanks in advance