Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

:xmas: everyone.

Thanks for all your posts this year.

We will launch Coming Soon to Virgin Media TV (2017) sometime after 4pm on Boxing Day.

---------- Post added at 16:06 ---------- Previous post was at 16:02 ----------

We are thinking about Virgin Media buying TruTV (UK) and rebrand as Virgin1 and add some shows made by All3Media.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

If Virgin 1 is ever resurrected, I hope they can do better than that! It could be one of a bundle of Virgin channels, but not the main one. If people associate a channel like that would be with Virgin Media, it would damage their brand.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

And :xmas: to you and MB and all the other members on here.:xmas:

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

::xmas: Everyone!

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

https://www.cableforum.co.uk/images/local/2016/12/6.gif
and a Happy New Year to Everyone

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

The mystery bidder for tru tv isn't vm more along the lines of Universal ;)

---------- Post added at 18:34 ---------- Previous post was at 18:33 ----------

:xmas: to everyone here :)

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

:xmas: Everyone hope all have good xmas and good new year

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

We was thinking Virgin Media along the line of them buying UTV Ireland from ITV this year.

If true it cant be for TruTV Sky EPG Slots only Universal own Channels are higher than TruTV:

-Syfy HD*
-Universal Channel HD*
-E! +1
-E! HD*

*Only for Sky SD Viewers.

Or they may launch "13th Street" brand in the UK and Ireland.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

I can't really see why there would be any bidders chasing a failed / failing channel. It would probably be better to start afresh than to try and turn around a failing channel.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Maybe they just want TruTV EPG Slots on both Freeview and Sky.

An buyer may need to sign new deal with Virgin Media.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Perhaps, but when we talk about VM we have to think in the wider context which you partly did by mentioning All3Media.

I don't see VM launching services in isolation, but I do see Liberty, either or both of the Liberty companies, launching services.

We need to keep an eye on what John Malone is doing (see VM/Liberty/John Malone) news thread for any updates. But I think should Malone want to launch services he'll do it across his entire empire both European cable cos and now his merged US cable co too.

As you say, there is All3Media content which he controls, Discovery, Eurosport, F1, Starz and now has a significant investment in Lionsgate. He's got the content and he's got the means to distribute it and I think 2017 will be the year when we may see him linking up his various assets.

So perhaps not Virgin 1 (been there, done that) but a "Liberty" streaming service available to all his US and European customers.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Will just be for the slot one feels, Universal, warner and liberty global are three brands we have seen allegedly interesting.
Liberty global can be struck of the list we feel as they are going more in the on demand direction.
Which would leave Universal and Warner as the two leaders for the slot.
Before certain posters accuse me of posting cobblers this is only info we have had given to us and is being treated as rumours for now.

---------- Post added at 20:43 ---------- Previous post was at 20:41 ----------

13th street isn't a bad call tbh.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Turner and Warner are both owned by TimeWarner so you think Warner would get first refusal on the EPG capacity if it wanted it.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Firstly, :xmas: to everyone. Referring to what Andrew said about Warner, I think TimeWarner may try to purchase TruTV and relaunch Warner TV but as a linear FTA channel and replace TruTV +1 with Warner TV +1 (also FTA) or a pay-TV exclusive Warner TV HD.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Which would therefore leave Universal in pole position if Warner declined based on the rumour we have.
Mb might be onto something though with 13th street but only time will tell.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

The positions of TruTV's EPG slots aren't particularly attractive on any platform.

On Freeview, to meet Digital UK requirements, any new channel would probably have to keep the damaged TruTV brand name for quite some time in order to hold onto a not very attractive EPG location (as we have seen with the transition of MovieMix from The Big Deal to the Sony Movie Channel.)

On Sky, the owners of a new channel could just do the usual trick of buying EPG slots from Information TV. That way, they could get 191 and 212 rather than TruTv's 198/271

---------- Post added at 01:34 ---------- Previous post was at 01:25 ----------

As I said to MB, the EPG locations aren't particularly attractive and there's probably better ways of obtaining the platform capacity than being connected with a damaged brand.

To be honest the fact that Turner has been reported as seeing the brand as a failure in the UK doesn't make it attractive to bidders, advertisers or viewers. Not a great move letting this sort information leak into the public domain.

---------- Post added at 01:48 ---------- Previous post was at 01:34 ----------

:xmas: everyone.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Wow, I knew that TalkTalk had had problems, but not to the extent of losing 3/5 of its value and going from a market share of 23% to 13% in 18 months :shocked:

It wouldn't surprise me if the shabby way that VM have started to treat their customers has had a similar effect on VM. Perhaps as yet unreleased performance figures have prompted them to delve into the budget market??

Why do you think that the leak was deliberate? I never thought of that; it may well have been a stunt pulled for free advertising.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Sorry Richard but Virgins reputation along with Skys were top of the pops in the latest Satisfaction study done by Ofcom.

http://www.ispreview.co.uk/index.php...ion-study.html

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

In fairness, TalkTalk's share price was 137.50p on 23/12/11 and is now 167.60 but it did peak at 403.00 on 22/05/15.
It's hard selling on price if you don't have a high market share so this is an issue for TalkTalk.
I suspect it was a leak to investors or came out from that area of the company, it's not information aimed at consumers. The logic behind it makes sense to me - get as many people using your infrastructure as possible as the costs are largely fixed. Plus the economic outlook from 2017 looks uncertain so it makes sense for VM to cover its options by having a budget brand, in the same way that BT (Plusnet) and Sky (NowTV) do.
And I wouldn't extrapolate forum experiences to indicate a more general decline in VM's standards. Sometimes this can give a useful advanced early warning to companies but more often than not is just unrepresentative of the bigger picture.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Virgin Media do not treat their customers shabbily at all. I've been signed up to various cable companies over the years - Telecential, ComTel, ntl and now Virgin Media and whenever I have had occasion to speak with Customer Services I have been listened to and any problems or adjustments to my services have been dealt with courteously and efficiently. In fact, Virgin Media are the best of them all.

I won't speculate as to why some of you are experiencing problems with Customer Services, although I do know that some are full of themselves and some others are downright rude. People need to understand that being rude and unreasonable is not going to endear you to anybody.

As Denphone says, Ofcom has reported high satisfaction levels from VM customers, so your assumptions are simply wrong, I'm afraid.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

BIB Really? that's not the experience i've had even after a court order telling them to stop issuing ghost bills to me (bills i do not owe) they still continued to bombard me with threatening letters and calls, they even got a debt collection agency invoved completely messing up my credit file.
I hope i was just unlucky but i doubt i'm the only one VM have treated like this.
On the otherhand along with SKY VM do indeed have a high satisfaction rate in various surveys and ofcom reports.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

I agree that people should try to remain polite, but, either way, staff should behave in a professional manner and remain polite at all times.

The figures i'm referring to relate to churn after their antics in 2016 and not any of the satisfaction surveys.

These are meaningless anyway, unless they are truly independent with their skewed questions etc.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

The survey is undertaken by OFCOM

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Three myths on this thread that need nailing:
1. Because one person has had great/terrible service, this is not necessarily representative of the company as a whole. Theone2k10 - despite his terrible experience - has been gracious enough to acknowledge this.
2. If you've had a bad experience with a company, learning that 95% of people have had a great experience doesn't make it any better for you. Some people may be tempted to ask Why am I unlucky?
3. Just because the independent survey results don't match people's own experiences doesn't mean that the survey has skewed questions. These are professionally-devised surveys with good sample sizes.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Hit the nail on the head there mate loads complain about BT but i have found their customer service superb and very helpful.
I think it's a case of luck of the draw really for example when i rejoined SKY i had a sky store issue the person i spoke to was superb and did everything possible to get the issue resolved quickly for me, turned out my account hadn't been updated we both chuckled at it.
Then when i decided SKY Cinema really wasn't worth it for i rang up to downgrade and got fed lies such as "you'll lose your offers" to which i politely pointed out that the movies were actually added at a later date so my offers would actually stand, he grumbled but still went to double check, they tried some scare tactics but realised i was't biting when i simply responded "if my offers are going can you remove sky sports, box sets too please" it suddenly changed to "oh you are correct your offers do still stand if you remove sky cinema" i quietly smiled to myself.
I have had very bad experience with VM but i always found their retentions team to be polite and helpful, pity their ceo and billing teams couldn't give two tosses though.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Agree with you. Saw the BBC program last night which had a feature on Sky Q and the `numerous` complaints they`d been told about but I felt it was very one sided and just an excuse to bash Sky tv. I`m sure there`s far more satisfied Sky Q customers than not.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

I cannot disagree with any of this. Spot on, Andrew!

---------- Post added at 16:42 ---------- Previous post was at 16:39 ----------

I know you have had a bad experience, theone, but I think you were just unlucky. Most of us are very satisfied with Virgin Media on the whole. If it was a bad as some try to make out, they'd have no customers left!

---------- Post added at 16:47 ---------- Previous post was at 16:42 ----------

There have been quite a few reports of Sky cutting up rough when their customers wish to downgrade or leave. It seems to me that the service is quite good if you stick with them on the same package or if you upgrade, and I'm not surprised that satisfaction surveys are good in respect of those people.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Well, it's been said before that VM are the only company to be actually losing TV customers.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Mainly by you.... ;)

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Well it's certainly not said by VM (gained 11,000 TV customers) or TalkTalk (lost 56,000)

http://www.libertyglobal.com/pdf/fix...2016-FINAL.pdf
https://www.talktalkgroup.com/dam/jc...NS%20FINAL.pdf

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Oh dear someone needs to get their facts right it seems.;)

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

BT, SKY and VM have actually seen a growth in tv customers. Talktalk are losing customers at quite a fast rate.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Your figures were found to be incorrect in the thread about this IIRC.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Very selective reading of their numbers......:naughty: Try comparing whole years, not one quarter to another.

Their tv numbers have been stagnant for several years:

Sept 30 2016 3,723,500
June 30 2016 3,712,600

Dec 30 2015 3,727,000
Dec 30 2014 3,760,300
Dec 30 2013 3,749,600

When their 2016 full year figures are released next year, we will see whether they have actually gained any tv subscribers or not. Thus far, they haven't.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Which probably explains why their sales team are harassing people to sign up at the supermarket entrance. Apparently they can offer the same service I get from VM for much less money. Interesting as I didn't tell them how much I was paying VM and there's simply no way that Talk Talk can match the broadband speed or number of channels available from VM. Nice try though...

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

I get it in town too they can offer every channel BT and Sky have apparantly lol, funny as talktalk don't have Hd or Amc.
I tend to play along for a bit until i reveal i'm only paying £25pm for skys top tv pack, was £33.50 with sky cinema which i've removed.
They soon walk away sheepishly lol.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Those figures are horribly skewed, the pressure and offers to take a basic TV service if you just require broadband should be investigated, if you where to present the figures for people who actively seek and buy a TV subscription from VM it would be very different, VM class me as a TV customer, I don't the TiVo is in a box in the wardrobe.
What it is doing in there is narnia your business.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Ha! You swine. Terrible but fantastic joke.

Logged in just to say this.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Got drunk last night and sent virgin medias Ceo a letter declaring my love for them but yet frustration they won't fix the 3 year utilisation issues in my area. At one point I wrote "I beg you"

Deary me. I used to drink text women now I drunk email ceos about my broadband sat in my mums boxroom

What has happened to me

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

It's what will happen to your email I want to know! Do tell us what they say!

Virgin on the ridiculous!!! :rofl:

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

I'll be given a review date in February

It'll get to the last week in January and they'll change that to April. They'll compensate me for my broadband bill that month

It gets to end of march and they'll add 2 months

Repeat x 3 years

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

At one time the office of the CEO were an excellent last stage place to get problems resolved after all attempts elsewhere had failed.

Unfortunately, they are now as bad, if not worse, than the frontline staff.

My last major problem was only sorted out after I informally spoke to a senior manager at a social function. It should not have to be like this.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Got the V6 installed today, it's lightning quick compared to the old tivo, Netflix and the iplayer load up instantly

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

You seem disgruntled with Vm, the best course of action is to vote with your feet, i did and it was the best choice for me to do i said bye bye to the circus that is vm.
However make sure you research first i got badly stung by sse who promised the world but delivered very little, i'm now with bt yes a bit more expensive but i rarely have any problems.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

I'm just sick of being told that something has been sorted out, then, when nothing happens, I call back and am made out to be a liar as "there's no notes on the account". Like that's the customers fault!!!

Going to the office of the CEO these days results in a letter that ignores the points made and answers things that weren't asked in and amongst a general non reply.

Everytime a problem appears, they say they will resolve it and I think great, I can sort something else out. But no, it goes on and on and on and on...

They are now ignoring any issues and are trying to say i'm in a new contract.

I categorically stated that I would not accept a new contract until all outstanding issues were resolved. Yes, I have proof should it go to court, but why should customers have to put up with this incompetence and have their time needlessly taken up?

Would you believe that all I want is an email to spell out exactly what my retention deal is so that I can check it and a refund of £10 erroneously applied?

It must have cost more than this in staff time already.

Everytime they sort something out, they do something else wrong and it's like banging your head against a brick wall trying to get the most simplest of matters resolved.

I'm beginning to wonder if under LG CEO complaints are simply sent back down the food chain, but it's their idiotic behaviour that has led to customers having to contact the CEO in the first place!

I think i'l have to contact Trading Standards and/or their regulator if the email that I've just sent doesn't spur them into doing something useful.

I can see myself going for a Freeview PVR, Freesat PVR and streaming services before too long as it's just too much hassle.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Vote with your feet mate use bts wholesale site or uswitch to see the broadband options available to you and get a android tv box of firetv box and you're sorted.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Thanks, I was thinking of getting an Android TV.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

As l understand it from tweets that l am getting. There is a majr tech problem in the West London area.
And its still not fixed.

Its true what people are saying, VM say one thing, and another problem crops up.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

If you are thinking of going to Freeview + Amazon Video, Netflix and Now TV, A Roku box would be better, as it has access to all three services plus all the main terrestrial catchup services.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

I am happy to say my services over 20 years have been 99% spot on. On the other hand my daughters who have to deal with BT or Sky have had nothing ,but problems. Daughter 1 was with BT for just over a year and was forever chasing them as her BB never worked,eventually she received a credit, they never did get it working. Fortunately, VM became available to her and she is now with them. Daughter 2 had been with VM for 8 years with few problems, she has recently moved and VM is unavailable. BT are supposed be supplying 72mb infinity. So far in two and a half weeks their super hub disconnects on a regular basis and is getting 27mb when it does work. BT have admitted a fault ,but are having trouble finding where it is.
So to sum up all Co's have issues its how they sort them out that defines them to the customer.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Best to get a box as a smart TV can potentially become out of date or slow whilst a Roku or Android box/stick can be cheaply replaced with a newer model.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

The new superhub (bt) is a pile kf junk, if your daughter can try to get the home hub 5 it is one of the best routers i have used only beaten by my own router a tplink.

---------- Post added at 22:39 ---------- Previous post was at 22:37 ----------

Windows tv box is probally the best now, i'm buying one early next year so will post my thoughts once i get it and have used it for a few days.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

What's wrong with the superhub?

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

THe problem is the BT home hub will not maintain a connection, it keeps restarting over and over. She gave up this morning and turned it off before coming here for dinner,:(

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Oh, right! That probably makes VM the best broadband provider, as I thought!

---------- Post added at 11:08 ---------- Previous post was at 11:05 ----------

Wherever you go, it will be a downgrade, Richard, as long as you accept this.

Sky is the only place to go to maintain or exceed your TV choice selection and any broadband provider other than Virgin will be inferior.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Constant drop outs, not my equipment as all working fine on hh5 but try the new bt superhub constant problems.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Please be clearer in defining better broadband.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Exactly same issue i had before i reverted back to the home hub 5, bts home hub 6 is useless at moment hopefully a future software update fixes it.

---------- Post added at 12:11 ---------- Previous post was at 12:08 ----------

Not really no just because a router is faulty or having issues doesn't mean you need to switch, in this case the op could source a home hub 5 which works superbly or buy a vdsl router of their own.
TP-link are pretty solid routers, vms new hub is far worse from what i've read on various forums but same with vm no need to switch just because of a rubbish hub just connect another router to the superhub and use the new router to conect too.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Yes, fair point. What is the maximum speed BT offer, though? Isn't VM the faster at present?

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Depends where you are in some areas BT offer upto 300mbs, i get 78mbs no traffic management with 19mbs upload which is fine for me. In fact 38mbs but be fine for me with 9mbs upload but being a gaming streamer the extra upload speed comes in use.
Ok VM offer 200mbs in my area but being a heavy streamer by the time vm finish traffic managing me i'd probably only be getting 50mbs which would be fine for me however vms upload speeds lets them down greatly they do now offer a gaming option i believe?
BT are testing 300mbs in my area too but overall fastest provider is hyperoptic who offer 1gbs sadly they aren't in my block yet.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Sounds like VM needs to step up to keep ahead with broadband.

Re: Coming Soon to Virgin Media TV (2016) Vol 2
 

Coming soon to Virgin Media TV (2017) now online....

http://www.cableforum.co.uk/board/sh...3#post35877833