Re: NTL offering package to challenge talk talk
 

Surprise Surprise, my bills are back to there old levels.

According to customer retentions, I do not exist on the system for the phone, even though I have next months phone bill!!!!

It appears that accounts have to finish in 01 to 09, though I have different account numbers!!!

Ah, I am on SMS, which has not been migrated, so the retentions person, after 10 minutes of trying to find me found out, which was news to him.

So I have to talk to 2 different people now, thats progress NOT

Re: NTL offering package to challenge talk talk
 

when you call through, if you were passed from CS they should have selected the correct department for your billing system, if you direct dialled when you put your phone number in it routes you through to the correct department, provided you put the right one in,

Re: NTL offering package to challenge talk talk
 

Well just got off of the phone to retentions, they are now offering fixed packages ie i got one called Bundle 3 which is
Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
line rental
Broadband Size: M (2Mb)
= £19.95 a month fixed with no need to keep calling back each month.

Re: NTL offering package to challenge talk talk
 

thanks for the info!
Why can't they just offer it on the website!? One wonders......

P.S. if some1 from retentions could list these other packages, presumably Bundle 1/2/4/5/6/.... ?;)
Oh, and can any1 tell me if u get a FREE WIRELESS ROUTER from VM. I have/had ntl. I know telewest customers got one :(

Re: NTL offering package to challenge talk talk
 

VM dont provide wireless routers was an offer provided by TW thats not being carried on, why dont you just call retetions and ask what offers they have?
0800 052 9403

Re: NTL offering package to challenge talk talk
 

I think I may have to, as everything is a mess with all these discounts not being applied properly! Plus the broadband bill has STOPPED COMING! So i might just ask them to put me on one of these packs, so that I dont have to keep calling them, and also hopefully start getting a broadband bill!

Re: NTL offering package to challenge talk talk
 

Good idea dcclanuk it would be great to know what the other Bundles are!

Re: NTL offering package to challenge talk talk
 

so they still have retentions even though ntl have re branded to virgin media? i want to call them tomorrow.

Re: NTL offering package to challenge talk talk
 

yes retentions still exists but is now called customer relations (I think) or some silly name.

Re: NTL offering package to challenge talk talk
 

RESULT!!!

confusing situation for me, but finally all sorted!

i got this:

Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
Line rental
Broadband Size: M (2Mb)
= £19.95 a month fixed with no need to keep calling back each month.

+ £11.50 for TV
+£8 for Star Plus

= £39.45

For LIFE!!!

She said that it is cheaper to give half price bband for 3 months, but u have to keep calling back. This maybe a bit more expensive, but its fixed.

I think this is a FAIR PRICE to pay VM, so dont start saying "u should pay full price" blah blah, because I have had my fair share of my probs too!

Re: NTL offering package to challenge talk talk
 

PS, I will now have a bill for broadband too! about time!

Re: NTL offering package to challenge talk talk
 

OK just spoke to retentions I got:
2MB BB
Talk unlimited 24
Family Pack
35pm
For life, but see how the money goes...
No New contract either

Re: NTL offering package to challenge talk talk
 

Contacted retentions this morning and got:


Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
Line rental
Broadband Size: XL (10Mb) (confirmed that this would stay the same for 20mb)
= £37 a month fixed with no need to keep calling back each month.

Dom

Re: NTL offering package to challenge talk talk
 

wont it go up2 £39 when there is the £2 price increase in May for 10mb>>20mb?

PS, I now have this:

Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
Line rental
Broadband Size: M (2Mb)
= £19.95 a month fixed with no need to keep calling back each month.

FREE TV
+£8 for Star Plus

= £27.95

Re: NTL offering package to challenge talk talk
 

Thanks guys for your information. After noticing that I have been overcharged for some time now I called retentions and they have credited me back over £50 to my account and put me on the £19.95 package above (would have been £26.95 for 4MB broadband).

The slightly annoying bit is that I pay in two bits - £18 per month for BB and £1.95 per month for my phone. My £50 credit is on my phone bill so I'll be using up that credit till kingdom come! Still, I'm moving abroad in August, so I guess I'll get a cheque back then.