Re: Price rises this year.
 

What we are assured of is that VMs prices will be more than inflation. No reason whatever apart from blatant profiteering. Haven't seen any expansion of their network locally for years.

lt will backfire if they lose customers to the new boys, hence them doing anything to get folks to sign up for 18 months and getting rid of the cap on cancellation charges. It will get them in the end though, the market has changed.

Re: Price rises this year.
 

From there web site Sky Q, Sky TV, Netflix & Superfast Broadband

Avg. download speeds of 36Mb/s

Now,£45
a month for 18 months

18 month minimum terms. Set-up: up to £48.95. Prices may change during this period.

Re: Price rises this year.
 

just had a chat with VM about canceling my contract be for it ends 14 July they said it be £38.50 think i may pay this as the impression i got was they are not concerned at all about long standing customers leaving they did not even ask why. i been with VM 15 years & 4 months !

Re: Price rises this year.
 

Nope, they couldn't care less anymore about how much business people have put their way over many years. Loyalty no longer counts for anything, they just want to aqueeze every last oenny they can out of people now, probably before selling the company on again.

Then it's a case of rinse and repeat.

Re: Price rises this year.
 

My experience of most companies in the last few years is the same, loyalty means nothing to them.

Re: Price rises this year.
 

There are many Business reports that show that acquiring a new customer can cost five times more than retaining an existing customer.

VMs business model makes little sense

Re: Price rises this year.
 

It depends if they’re actually losing customers (on any meaningful level) or not. Even their most vociferous critic, over many years on this forum, still subscribes.

Re: Price rises this year.
 

Liberty strategy appears to rely on the majority of customers accepting the above inflation increase or not getting through on the phone.
Over the years I’ve learned to ring retentions every renewal and negotiate. It can take a few hours and a couple of calls but to date it’s resulted in a decent deal. Next month I’ll do it again

Re: Price rises this year.
 

yes very true think i am going to look at the offers on ( u switch ) for a deal i am very disappointed with VM may be thay going to sell out to O2 !

Re: Price rises this year.
 

They probably, like myself, have no choice but to stay with Virgin until competition appears (though I have now closed all accounts that I control and dropped the final one to the bare minimum possible).

Re: Price rises this year.
 

Well I am currently on the Chat and getting nowhere. The agent is just constantly asking me questions and then taking 10 to 20 minutes to reply with another question. I suspect there is a deliberate delaying tactic going on here. I initiated the chat at 14:02 and it is now 15:18 and we have got as far a my landline usage.

Re: Price rises this year.
 

It's how I got mine took over 4 hours ! Just keep banging away, good luck;)

Re: Price rises this year.
 

I did and got a decent deal

Re: Price rises this year.
 

Glad to hear , so it was worth it!;)

Re: Price rises this year.
 

I was on WhatsApp for 3 hours 47 minutes.

Instead of a monthly £9 increase I ended up with a £6+ decrease, confirmed by email.

Only problem is it is until my end of contract in September when I will have to go through the whole pantomime again!