Re: PVR release dates
 

I know ntl often slip behind with dates, but it should be *well* before then so don't worry!

Re: PVR release dates
 

Sorry for the error. Virgin Media launches on 14th February 2007.

Re: PVR release dates
 

If you are in the M45 area you can now order the TV Drive, got mine coming on the 6th Feb.

Re: PVR release dates
 

we maybe lucky and just sneak in with a virgin box i hope ill let you know mines booked for the 1st.;)
the vigin boxes are black so i dont mind either way as we dont own the box anyway but a silver tv drive would be nice as all our stuff is silver.

Re: PVR release dates
 

Just booked installation in BN13 area (Worthing) for 6th Feb
Went though to CS, opt 2, opt 2, asked about TV Drive and the guy who answered the phone new exactly what I was refering to, although he said the training had been a bit sketchy so far.
There was some confusion about whether I would have to have a separate cable modem (I currently have 2xSTB, one of which provides broadband) but I said I didn't think so, as I'm keeping the STB which provides the BB and so he took the order anyway, even though he had some doubts.

Re: PVR release dates
 

I'm BN14 as was told today not available till 30th Jan, phone back then!!! Guess who I will be phoning tomorrow morning!!!

Re: PVR release dates
 

This is the first time anything with ntl's TV service has made me think "yes, this sounds really good", suddenly TV is moving at a rate of knots after years of neglect.

My decision to stick with the cable platform I have used since 1995 has been worth it.

Re: PVR release dates
 

thanks for all the info everyone.. can someone let me know what the external number is for CS so I can call them tomorrow

i need to keep one box for my BB. can I have two boxes in the same room as I have a wired router for BB and that is also where the V + box will go

Re: PVR release dates
 

Hmm - having had an email from CS saying go-live date is 23rd January, and two calls to CS also confirmed that date, I called this morning to place my order. Was put through to sales who told me the go-live date had been put back to 30th January now (despite CS checking and putting me through).

Re: PVR release dates
 

Hi,
I called this morning to book an install,and was told i would be able to on Jan 30th.

Thanks 54xhg.

Re: PVR release dates
 

Seems like the rollout date has been put back, but no-one knew apart from Sales....

Re: PVR release dates
 

Had 4 attempts this morning in BN43 (Shoreham) area. Each time managed to get customer care to put me through to the team that deal with V Boxes. First call "is available from 30th January, you can ring and book from then." Second call got the reply that "you can book from some time in February." Third call - "it is being trialled in the North and may not even be used everywhere if trial unsuccessful, you need to check website." Fourth call, I was back to "you can book from January 30th"

I did mention each time that I knew of people 4 or 5 miles away from me who had been successful getting install dates yesterday. The replies ranged from "that was done incorrectly" to "they are unlikely to get it installed as it has not rolled out there" to " no they did not, that is impossible, you are thinking of Sky HD":confused: When I explained I knew the difference, I was told "you obviously don't, as no bookings have been made in Southern England and it will be some time before they are!!":dunce:

Think I will give up for a few hours and try again......

My approach so far has been to be as nice and friendly as possible, are the successful bookers taking a different approach??;)

Abs

Re: PVR release dates
 

It's completely down to who you speak to....pretty ridiculous really!

Re: PVR release dates
 

This is simply not true! I live on the south coast and was able to book an installation no problems and I'm not the only one, 5 people where I work in portsmouth have all got dates and at least 2 other people on this forum had no problems.

Did you phone sales directly! If you did thats the problem, sales seem to be telling everyone that its not avaliable til after the virgin media launch in mid-feb. THIS IS NOT TRUE. But if you spoke to the V+ team then I can't understand why they would tell you no one in southern england can get it

As for being nice and friendly, that was my approach too! In fact I just had to mention tvdrive and I was put straight through to the booking team who were incredible helpful and friendly, told me all about and booked a date straight away - the best service I've ever received from NTL. If you are phoning them again you can tell them that people with PO postcodes are having no probs

Re: PVR release dates
 

I'm in KT22 Leatherhead, Surrey. I was advised a week ago that I could book from today. Phoned 150, asked for V+ installs and told "you can book from early February". Rung off, and dialled again, very helpful lady booked me in for 9th February. I asked her to note the problems clients are having due to lack of training.