Originally Posted by Chrysalis (Post 34132737)

opelfruitcase you bang on, but too many people out there these days who want everything for nothing.

Originally Posted by popper (Post 34128481)

i have to agree with you lost, on that point, however it does seem to show that your claim that "Retentions know full well why people are leaving" isnt a given...

---------- Post added at 06:54 ---------- Previous post was at 06:26 ----------



hehe, thats a kicker....

ofcourse you dont send out a confirmation letter stating that
"ok sir, youll have to give 30 days notice but ill take that from today... " and then date it do you Lost?.

infact, NTL flatout refuse to ever confirm in writing any phone agreement, even when asked to do this
by the customer, perhaps thats why they like the phone so much, its really funny when you tell them
you have been recording the conversation and would they like a copy of the transcript.

if NTL:tw did in fact send out these phone agreed terms (the good as well as the bad) in the monthly billing cycle , then i think everyone would be better off including NTL:tw as it would help retain custom and profits.

another rather dubious problem being (C&W)NTL (dont know about TW) never confirm in writing (billing cycle)any Broadband payments receaved.

if you over pay the TV/phone it will show on the bill as payments receaved and dates, but the broadband payments and dates never appear....

Originally Posted by lostandconfused (Post 34132810)

but why should anyone get something for nothing?

disregarding the fact that its not really fair that some people are paying full price (and probably a bit more to pay for the people on the offers) and others are paying less than half that.

in another thread there is a discussion about ntl issuing a new upgraded STB and the possible costs for this, another thread where people have expressed views that the network should be upgraded and expanded, all these cost a lot of money.

everyone knows of ntl's previous and present financial problems yet they still expect to get something for nothing, i wouldnt expect a customer to be loyal to a company out of sympathy and it is mainly the managements fault for allowing it to happen

if there is another company that can provide the same service for less money then good luck to them and i would probably move to them too, but it really does annoy me to see some people paying a lot less for more services than others just because they know how retentions departments work in a company.

Originally Posted by lostandconfused (Post 34132810)

but why should anyone get something for nothing?

disregarding the fact that its not really fair that some people are paying full price (and probably a bit more to pay for the people on the offers) and others are paying less than half that.

in another thread there is a discussion about ntl issuing a new upgraded STB and the possible costs for this, another thread where people have expressed views that the network should be upgraded and expanded, all these cost a lot of money.

everyone knows of ntl's previous and present financial problems yet they still expect to get something for nothing, i wouldnt expect a customer to be loyal to a company out of sympathy and it is mainly the managements fault for allowing it to happen

if there is another company that can provide the same service for less money then good luck to them and i would probably move to them too, but it really does annoy me to see some people paying a lot less for more services than others just because they know how retentions departments work in a company.

Originally Posted by orangebird (Post 34132934)

Has anyone else noticed that TT are no longer advertsing their deal as 'free broadband forever'...

Originally Posted by mark1234 (Post 34201233)

I was looking to switch to the Sky 3 for £26 offer (actually 3 for £37 once you add the BT line rental) as £37 is much cheaper than the £51 NTL were charging me for more or less the same package.

I wasn't looking to play Retentions Roulette (honestly - I was all set to quit) but NTL have chopped my price down to £31 per month for a year. Sorry if this upsets some people, but I guess NTL figure it's better I pay them £372 a year rather than that money going to their competitors.

Mark

Originally Posted by etccarmageddon (Post 34199341)

I got my monthly email from NTL and again the price was back to full price meaning the usual chasing up of rententions to reinstate my discount as there is no way it's worth £35 to me.

The bloke told me that they'd moved office and a lot of staff were made redundant from rententions (aka customer relations) in december and found difficulty in finding the notes re the deal I had agreed with them which was £10 for 10meg per month with no time limit.

Now the company has merged they aren't at the moment able to promise anything that'll extend to more than 3 months and insisted I had to ring back in 3 months when they'd reinstate my deal yet again. The bloke was very polite and told me that later in the year they will have some good deals - the standard retentions deal at the moment for 10meg is half price - ie. £17.99 a month.

If in 3 months they mess me around then I'll consider moving to the (almost) free sky broadband product.

Originally Posted by N00N00 (Post 34202001)

Anyone who got a discount from NTL needs to watch their bills even more closely than normal right now becasue of the recent price rises. You can pretty much guarantee that your discount will stay the same whlist the price goes up thus you won't be getting the deal you were promised

Originally Posted by N00N00 (Post 34202001)

Anyone who got a discount from NTL needs to watch their bills even more closely than normal right now becasue of the recent price rises. You can pretty much guarantee that your discount will stay the same whlist the price goes up thus you won't be getting the deal you were promised

Originally Posted by Chicken (Post 34203232)

I'd say its more likely that any discounts applied will disappear and retentions will have "no record on your account of the offer we made last month..."

Originally Posted by Chicken (Post 34203232)

I'd say its more likely that any discounts applied will disappear and retentions will have "no record on your account of the offer we made last month..."

:dozey: