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Cheers Dave :)

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And another best wishes from me to DF. I hope something comes along soon. Thanks for your fair minded and very knowledgeable posts on here.

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Good post chad virgin twist your arm to take telephone line
I'm happy with 10 meg why do i want 100Meg for I only brows Internet email

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Same goes from me df,Hopefully a job will turn up pretty quick for you

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Cheers guys :)

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It's always worth reassessing your needs when it comes to services you spend your hard earned money on, especially in this economic climate.

In my case I don't want to cancel my landline as my elderly parents are technophobes when it comes to mobiles so I don't think it's fair on them to ring mine from their landline and it costing them a fortune when they want a chat.

On a side note for those that are cancelling their landlines. I hope you're not intending on applying for credit eg. Store credit, loans etc. As sometimes you need to provide a permanent contact number. Well, I know it was a big no no when I used to sell credit a few years ago and if anything it's a lot tighter now

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Thanks DF for all the help and information you have given us.
I wish you the very best of luck for the future.
Virgin must be raving bonkers to let you go.

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Cheers :)

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Which is why most applications now have the option of either number because many people are now only using mobiles as they prefer not to have a landline so the rules had to change.

They now ask for other proof of id such as utility bills and photo id such a driving licenses and passports.

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I have been reassessing my own package and hit upon the same point-I rarely use my land line because I've got such a good deal on my mobile (Virgin). In fact, most of my land line use is my mother, who provides most of our child care while we're at work. I could easily do without a land line, but I do think the least I can do is allow my mum the use of a phone so I'll be sticking with it. Then I got to thinking about why I moved to Virgin in the first place. Mainly it was irritation at having to pay for very frequent call outs to Sky who seemed incapable of providing me with equipment that wouldn't break down, and the appalling broadband speeds available from my Bt exchange.

The call out issue remains in Virgin's favour, and Bt only yesterday estimated a speed of 3 mb, accurate to 1 or 2 mb (!), and there are no plans for infinity in my area yet.

I'll probably offset some of the price rise, which I still haven't had confirmation of by the way, by reducing my broadband from 30 to 10, which will soon become 20 but apart from that Virgin are still the only company providing me with exactly what I want from both TV and broadband so I don't really have a choice to make.

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Will second that, spoke to a guy in Liverpool this morning, he couldn't have done more or been more helpful - he needed to speak to second line, but due to the long queue he called me back as promised. Must admit in Telewest days it was always good to get a scouser accent as you knew they would normally sort things out (but being born in Birkenhead maybe I'm not as unbiased as I could be :)).

Anyway food luck DF and others, and maybe one day you'll be able to tell us what you think/feel without looking over your shoulder :D

Cheers

Grim

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I know TV and Broadband can now be cancelled in the minimum contract period due to package increases, but does the increase in call charges / change in connection charge, give me the right to cancel the phone service aswell?

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As far as I know, no it doesn't, however only Customer Relations would be able to give you an official answer as to what they are prepared to do for you

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Yes you can cancel. This is stated on the vm website where it details the phone price rises but I also called CS who confirmed this to be true.

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Yes you can cancel all 3 services as all 3 have been affected by the price rises. This was confirmed to me by a VM CS manager around 10 days ago.